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Reviews of Holiday Inn Express & Suites Newport S, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 248 out of 514 reviews" "
Rating 8 - Good. 155 out of 514 reviews" "
Rating 6 - Okay. 56 out of 514 reviews" "
Rating 4 - Poor. 30 out of 514 reviews" "
Rating 2 - Terrible. 25 out of 514 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Arze on Mar 4, 2024
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope you have a blessed day.

10/10 Excellent

Arnold

Stayed 1 night in Feb 2024
Response from Arze on Mar 28, 2024
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope you have a blessed day

8/10 Good

Thomas

Stayed 1 night in Feb 2024
Response from Arze on Mar 28, 2024
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope you have a blessed day.

10/10 Excellent

Charlotte

Stayed 1 night in Jan 2024
Response from Arze on Feb 14, 2024
Thank you fur being our guest and for your feedback. Have a blessed day.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and relatively new/updayed. The decor while minimalistic is very comfortable, clean and modern. The bathroom was spotless and all in great working order.
Stayed 1 night in Jan 2024
Response from Arze on Jan 18, 2024
Thank you for being our guest and for your feedback. Have a blessed day

10/10 Excellent

Vanessa, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Arze on Jan 5, 2024
Thank you for being our guest and for your feedback. Have a blessed day

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Arze on Jan 5, 2024
Thank you for being our guest and for your feedback. have a blessed day

10/10 Excellent

Janael

Stayed 2 nights in Dec 2023
Response from Arze on Jan 22, 2024
Thank you for you being our guest and for your feedback. Have a blessed day

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Dec 2023
Response from Arze on Dec 25, 2023
Thank you for being our guest and for your feedback. Have a blessed day.

6/10 Okay

Justina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The room was nice. Not what I thought i was getting, but nice. Breakfast ends early which was a huge issue.
Stayed 3 nights in Nov 2023
Response from Arze on Dec 18, 2023
Thank you for being our guest and for your feedback, I apologize for any inconvenience you encountered while staying with us. Our breakfast hours are the hours required by IHG, 6:00-9:30 am. I'm sorry this wasn't convenient for you. Have a blessed day

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Nov 2023
Response from Arze on Dec 25, 2023
Thank you for being our guest and for your feedback. Have a blessed day

2/10 Terrible

Rose

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Could not use the pool was dirty and the fumes where overwhelming. The shower Curtin was dirty and was told they do not give you new towel unless you ask for them .But the food was good. I have photo of the pool and no way to leave them here.
Response from Arze on Nov 13, 2023
We appreciate you being our guest and sending your feedback, making us aware of your concerns. I apologize for any inconvenience and hope you have a blessed day

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Arze on Nov 6, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciated your feedback and hope to have you as our guest again in the future. Have a blessed day

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at Holiday Inn plenty of times, in fact it's our hotel of choice, and this one did not disappoint.
Stayed 1 night in Oct 2023
Response from Arze on Oct 27, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope to have you as our guest again in the future. Have a blessed day

10/10 Excellent

Judy

Liked: Cleanliness, amenities
Great
Stayed 1 night in Oct 2023
Response from Arze on Oct 23, 2023
Thank you for being our guest and for your feedback. Have a blessed day

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean. Nothing special, but above average. Breakfast was mediocre at best.
Stayed 1 night in Oct 2023
Response from Arze on Oct 23, 2023
Thank you for being our guest and for your feedback. Have a blessed day

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn understands their mission....a very comfortable bed and room to rest, relax and enjoy.
Stayed 1 night in Sep 2023
Response from Arze on Oct 2, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope you have a blessed day

10/10 Excellent

Daphne

Traveled with family
Clean, spacious
Stayed 5 nights in Sep 2023
Response from Arze on Sep 25, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope you have a blessed day

10/10 Excellent

Lynn

Traveled with family
Last minute check-in due to car accident. Staff was great, suite room is spacious for family of 6.
Stayed 1 night in Sep 2023
Response from Arze on Sep 25, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South, although we wish it were under better circumstances (your car accident). We also appreciate your feedback and hope you have a blessed day

6/10 Okay

Leslie

Traveled with family
Disliked: Cleanliness, staff & service
Mixed
The front desk woman late night 9/17 was extremely rude The bathroom constantly s eller like mildew and the carpet left bottom of feet black House keeping however was very helpful and the rest of the staff was great
Stayed 1 night in Sep 2023
Response from Arze on Sep 20, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and apologize for any inconvenience.....have a blessed day

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were great. No pack n play available. Shower looked a looked dirty, but it could be the way they have the dove shampoo squirt bottles in there. Nice staff. We had a great night’s sleep.
Stayed 1 night in Sep 2023
Response from Arze on Sep 20, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and apologize for any inconvenience...have a blessed day

10/10 Excellent

Michele

Stayed 1 night in Sep 2023
Response from Arze on Oct 23, 2023
Thank you for being our guest and for your feedback. Have a blessed day

10/10 Excellent

LeAnn

Stayed 1 night in Sep 2023
Response from Arze on Oct 2, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South and for your feedback. Have a blessed day

10/10 Excellent

Mike

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet
Stayed 1 night in Sep 2023
Response from Arze on Sep 11, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and wish you a blessed day

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Arze on Sep 11, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope you have a blessed day

10/10 Excellent

Krista

Liked: Amenities
Overall great place! Little bit of construction on the grounds but the rooms were quiet and clean. Fast friendly staff at checkin.
Stayed 1 night in Sep 2023
Response from Arze on Sep 4, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope to have you as our guest again in the future. Have a blessed day

8/10 Good

Stevie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Breakfast is good. Staff was friendly. Only complaint is the inside pool need to be clean. Bottom of pool was dirty and could feel loose particles or dirty on bottom of pool. Actually had so much chemicals in the pool that it turn my girlfriend blonde hair green around the bottom of her hair. She definitely wasn’t happy with that and front deck made like it was no big deal. Other then that no complaints with a two night stay
Stayed 2 nights in Aug 2023
Response from Arze on Aug 22, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and apologize for any inconvenience. Have a blessed day

10/10 Excellent

David

Business traveler
Liked: Amenities
Great check in
Stayed 1 night in Aug 2023
Response from Arze on Aug 14, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate you feedback and hope you have a blessed day

10/10 Excellent

Gregary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Fitness was clean and everything working in tip top shape.
Stayed 1 night in Aug 2023
Response from Arze on Aug 11, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and wish you have a blessed day

2/10 Terrible

Jason

Our room was so damp my book I was reading was curled & pages were rippled by morning. I had spots of moisture all over my purse, our clothes/bags were damp. The towels, sheets/comforter on the bed were also very damp-had a hard time sleeping due to this. Room was FILTHY!! No way it had been cleaned. Made the front desk aware of the issues-wanted compensation but said since we paid through Expedia there was nothing they could do & to contact Expedia. Moisture & Filth have nothing to do with how we paid…
Stayed 1 night in Aug 2023
Response from Arze on Aug 8, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback, and in checking we found the temperature in your room was set at 66 degrees....this accounted for the dampness in the room....as for the condition of the room, I apologize, and we did discount your stay through Expedia. Have a blessed day

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Arze on Aug 3, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South, We appreciate your feedback and hope to have you as our guest again in the future. Have a blessed day

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, so clean
Stayed 1 night in Jul 2023
Response from Arze on Jul 31, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope you have a blessed day

10/10 Excellent

Sam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with children
Stayed 1 night in Jul 2023
Response from Arze on Jul 28, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope to have you as our guest again in the future. Have a blessed day

10/10 Excellent

XIAODAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2023
Response from Arze on Jul 27, 2023
Thank you for being our guest and for your feedback. Have a blessed day

10/10 Excellent

ishaan preet s

Stayed 1 night in Jul 2023
Response from Arze on Aug 14, 2023
Thank you for being our guest...have a blessed day

10/10 Excellent

HEIDI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Arze on Jul 17, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and wish you a blessed day

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Arze on Jul 17, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and wish you a blessed day

10/10 Excellent

Blair

Traveled with family
Liked: Staff & service
The elevator and halls were very dirty. The room cleanliness is ok.
Stayed 1 night in Jul 2023
Response from Arze on Jul 14, 2023
Thank you for being our guest and for your feedback...I apologize for any inconvenience you encountered while staying with us. Have a blessed day

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff was really nice.
Stayed 1 night in Jul 2023
Response from Arze on Jul 12, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and wish you a blessed day

8/10 Good

Van, FPO

Traveled with family
Liked: Property conditions & facilities
Close to highway.
Stayed 1 night in Jun 2023
Response from Arze on Jul 3, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South....we appreciate your feedback and hope you have a blessed day

10/10 Excellent

Vijay

Traveled with family
Liked: Cleanliness
None
Stayed 1 night in Jul 2023
Response from Arze on Jul 3, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South....have a blessed day

10/10 Excellent

Alisson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. With pretty views
Stayed 1 night in Jul 2023
Response from Arze on Jul 3, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and wish you a blessed day

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Arze on Jul 3, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South....we appreciate your feedback and wish you a blessed day

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Arze on Jul 3, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South.....we appreciate your feedback and wish you a blessed day

10/10 Excellent

Kimberly

Stayed 1 night in Jun 2023
Response from Arze on Aug 14, 2023
Thank you for being our guest, have a blessed day

10/10 Excellent

Christine

Stayed 1 night in Jun 2023
Response from Arze on Jun 28, 2023
Thank you for being our guest and for your positive feedback. We hope to have you as our guest again in the future....have a blessed day

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jun 2023
Response from Arze on Jun 26, 2023
Thank you for being our guest and for your feedback...have a blessed day

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and close to adventure sports we did . Breakfast was convenient and excluded. Nice and quite
Stayed 2 nights in Jun 2023
Response from Arze on Jun 26, 2023
Thank you for being our guest and for your feedback. Have a blessed day

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Arze on Jun 26, 2023
Thank you for being our guest...have a blessed day

8/10 Good

John, Cincinnati

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Arze on Jun 16, 2023
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South, We appreciate your feedback and wish you a blessed day