Ratings based on 60 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Dollywood

Posted Mar 16, 2015
This was a stay overnight quick in and out. It was great and would be good for longer stay. Had refrigerator microwave etc.
4 out of 5
Recommended
for Families
by sharonfrom Nashville

A good night's sleep, but not what I paid for.

Posted Dec 21, 2014 on Hotels.com
I was more than a little annoyed that I paid extra for two king suites but actually got suites that had two beds. Hotel explained that there was nothing they could do. Not sure why hotels.com told me they were available. We were tired and just let it go, but this isn't the first time hotels.com has let me down on this same issue. Sheer curtains did nothing to darken the room for sleep.
2 out of 5
Recommended
for Couples
by vickyfrom daculA ga

not clean

Posted Nov 30, 2014 on Hotels.com
Our room was not clean bathroom had hairs in it just stayed one night so let go but will not stay there again we used stay at best western whan we go to Newport to see family just wanted to see if this was nicer will not stay there again.
4 out of 5
Recommended
for Personal Event
by Jillfrom Georgia

Good stay

Posted Oct 14, 2014 on Hotels.com
Great stay! Very clean and cozy! Horrible location for room. Room was directly beside a service door and the I heard the door opening and closing all night long. That room should definitely be discounted or hotel employees should shut the door quietly to avoid keeping anyone up all night.
4 out of 5
Recommended
by A verified traveler

Great room....but breakfast hours are tight

Posted Oct 8, 2014 on Hotels.com
The free breakfast is good, but it ends at 9:30. Everything else is good.
5 out of 5
Recommended
by Cashmonyfrom Georgia

Late night arrival.

Posted Aug 29, 2014 on Hotels.com
Everything was as expected.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kentucky

Good midway stop

Posted Aug 10, 2014
Stayed here on our way to and from our beach vacation. Very nice, clean and comfortable.
5 out of 5
Recommended
by Davidfrom France

Lits très confortables

Posted Aug 7, 2014 on Hotels.com
L'hotel est très bien entretenu, les couchages sont très bien. L'hotel est suffisamment loin de la route pour ne pas avoir de bruit et ils font un effort sur le petit déjeuner.
5 out of 5
Recommended
for Families
by A verified travelerfrom Cincinnati, Ohio

Nice place to stay

Posted Jul 16, 2014 on Hotels.com
Everything was nice and staff was helpful and accommodating. Breakfast could be a little better. There were many people staying at the hotel that many selections were gone and I had to ask as well as another family for additional items to be restocked. Overall - nice place to stay and would stay there again.
5 out of 5
Recommended
for Families
by KMcfrom Memphis, TN

Comfortable Though Pricey

Posted Jul 10, 2014 on Hotels.com
When I arrived to check in, my room wasn't clean yet, so I had to come back later to get the key. Other than this hiccup, the room was spacious, the bed was comfortable, and the pool area was small but clean. I liked the availability of both soft and firm pillows, which were indicated on the pillowcases. The price was a little higher than I would normally pay, but I don't regret it. Also, it's a little difficult to turn left out of the drive onto the busy highway traffic.