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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1010 Cosby Hwy, Newport, TN

Reviews

6.2
Rating 10 - Excellent. 126 out of 607 reviews" "
Rating 8 - Good. 134 out of 607 reviews" "
Rating 6 - Okay. 127 out of 607 reviews" "
Rating 4 - Poor. 99 out of 607 reviews" "
Rating 2 - Terrible. 121 out of 607 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Linda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival, the front desk staff was pleasant. Once I ventured toward the room, I immediately saw the unsavory condition of the property. Trash, hallway lights not working, mold in bathtub, toilet seat peeling. I felt extremely unsafe. The receptionist knocked on the window - asked me to write down my credit card number saying it 'didn't go through'... NO Feeling increasingly uneasy and unsafe, I asked for a refund and left.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Linda,We are sorry to hear about your experience and appreciate your feedback regarding the condition of the property. Your safety and comfort are a top priority, and we take your concerns seriously. Please feel free to contact our management team directly to address any further issues you encountered during your stay.

4/10 Poor

CHAD

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello CHAD,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact our team directly with any feedback you would like to share so we can address any concerns. We value your input and would appreciate the opportunity to improve.

10/10 Excellent

Jimmy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff have been so much better than some that were here about a year or slightly longer ago!
Stayed 7 nights in Feb 2024
Response from James on Mar 7, 2024
THANK YOU FOR YOUR FEEDBACK....WE ARE ALWAYS WORKING TO IMPROVE

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from James on Mar 7, 2024
THANK YOU FOR YOUR FEEDBACK....WE ARE WORKING DAILY TO IMPROVE OUR PROPERTY

6/10 Okay

cofield

Shower hot water issues and small refrigerator was noise
Stayed 2 nights in Feb 2024
Response from Sarah on Mar 11, 2024
Dear Cofield, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Troy

Stayed 1 night in Feb 2024
Response from Sarah on Feb 22, 2024
Dear Troy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Margie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was clean, it was old and musty. Holes in the wall, outlets that didn't work, soured breakfast food, poor lighting, bugs, poor water pressure, etc etc.
Stayed 2 nights in Feb 2024
Response from James on Feb 13, 2024
We are sorry to hear of your issues with your stay...we will use this to improve ...we work hard daily to make our property better

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff down to earth people
Stayed 1 night in Jan 2024
Response from James on Feb 7, 2024
Thank you for your words of confidence....we work daily to improve our service and property and look forward to seeing you next time you pass through.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly down to earth staff
Stayed 1 night in Feb 2024
Response from Sarah on Feb 16, 2024
Dear Emily, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Emily

Very friendly staff
Stayed 1 night in Jan 2024
Response from James on Feb 1, 2024
Thank you for your words about our property....we stive to improve daily

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far best place in town
Stayed 1 night in Jan 2024
Response from Sarah on Feb 16, 2024
Dear Emily, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Tory

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing when I made this booking about a $250 cash deposit, indoor pool closed for the winter. Its INDOOR, why the hell is it closed in the winter? Dirty room and free breakfast sucks.
Stayed 1 night in Jan 2024
Response from Roland on Feb 16, 2024
Dear Tory, We are sorry that our room didn't meet your expectations. We are working to improve our property daily. Thank you for your input as it will help us meet our goals

8/10 Good

Walter, Winston Salem

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah on Feb 16, 2024
Dear Walter, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Jose

Stayed 4 nights in Dec 2023
Response from Roland on Feb 16, 2024
Dear Jose, We are sorry that our room didn't meet your expectations. We are working to improve our property daily. Thank you for your input as it will help us meet our goals

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Sarah on Feb 16, 2024
Dear Monica, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Rajdeep

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Hotel, avoid at allc
The hotel is not well maintained. The room was smelly, I couldn't wait to check-out the next morning, it was that bad.
Stayed 1 night in Dec 2023
Response from James on Jan 2, 2024
We are sorry to hear your experience of your stay...we will use your feedback to improve for the future

4/10 Poor

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very limited and gross. The room was disgusting - skittles and other food in corners, dirty tub, mold, just gross.
Stayed 2 nights in Dec 2023
Response from James on Jan 2, 2024
We are sorry that you were unhappy during your stay with us. We will use your feedback as we strive to improve our property...hopefully you'll stay again to check for improvement

2/10 Terrible

Sarah

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Roland on Feb 16, 2024
Dear Sarah, We are sorry that our room didn't meet your expectations. We are working to improve our property daily. Thank you for your input as it will help us meet our goals

10/10 Excellent

Crystal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Roland on Feb 16, 2024
Dear Crystal, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Ariana

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you walk in the rooms that have no outside access it's creepy as hell. Stuffy feel like you can breath & just around the area you always have to be in watch out. People constantly walking around the hotel just looking.
Stayed 7 nights in Nov 2023
Response from James on Dec 5, 2023
Thank you for your feedback. We are working to improve on these issues. As well as improving the property daily

2/10 Terrible

Darlene

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty especialy the bathroom. The place had holes in the walls, floors dirty, etc. The entire place needs to be renovated. The pool was broken. The manager let his dog Sparky in the breakfast eating area. It was hard to get clean bath towels.
Stayed 7 nights in Nov 2023
Response from James on Nov 29, 2023
Thank you for giving us feedback from your stay we try to improve daily and guest feedback helps us do that. I will look into your concerns and get with my staff.

8/10 Good

Robert

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Roland on Nov 19, 2023
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heat in the room on a very cold night. No extra blankets when asked for. Froze all night.
Stayed 1 night in Nov 2023
Response from roland on Nov 9, 2023
Dear Julia, We are sorry that our room didn't meet your expectations. We are working to improve our property daily. Thank you for your input as it will help us meet our goals.

10/10 Excellent

Bobbye

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from Roland on Nov 1, 2023
Dear Bobbye, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

stansfield, Chicago

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place was pretty cheap, but it strikes me as a rundown place.
Stayed 2 nights in Oct 2023
Response from Roland on Nov 1, 2023
Dear Stansfield, We are sorry that our room didn't meet your expectations. We are working to improve our property daily. Thank you for your input as it will help us meet our goals.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sad little hotel, falling apart.
The staff are wonderful: very friendly and you can tell they are interested in people. Checking in & out was easy. The facility has definitely seen better days. It looks like it is trying to fall apart. From things that were out of service (ice machines, laundry, pool/hot tub, half the breakfast machinery), to the building (cracks, water stains, chipped or broken masonry), to the room itself (sticky floors, no handles on dresser drawers, glass insert in microwave was incorrect so unusable, toilet was running when we came in), this is a very sad hotel. It’s not soundproof and very close to the highway, so noisy all night. The sheets were clean, and there was breakfast of sorts, but I am sorry to say that this Quality Inn was a dump. It was a very cheap price, and now we know why. I feel sorry for the staff, as they seem to be trying so hard, but with the infrastructure in such terrible shape, it’s a losing battle.
Stayed 1 night in Oct 2023
Response from Roland on Nov 1, 2023
We are sorry that our room didn't meet your expectations. We are working to improve our property daily. Thank you for your input as it will help us meet our goals.

6/10 Okay

Joe

Liked: Cleanliness, staff & service
Aged
The staff was friendly, and the room was clean but had an odor. Breakfast was good. Overall the hotel was showing its age with a lot of out-of-order signs.
Stayed 1 night in Oct 2023
Response from roland on Oct 18, 2023
Thank you for choosing us for your stay. We work daily to improve guest stays and conditions of our property....we look forward to seeing you on your next stay!!

2/10 Terrible

Arun

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
Stayed 1 night in Oct 2023
Response from Roland on Nov 1, 2023
Dear Arun, We are sorry that our room didn't meet your expectations. We are working to improve our property daily. Thank you for your input as it will help us meet our goals.

4/10 Poor

Mark

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One night Stay
It appears there might be upgrades going on, but everything looks to be in disarray. Room had stink bugs on the walls. Cups in the floor from previous occupants. The bathroom sink water ran continuously, as it wouldnt shut off. The particular room we were in needs attention.
Stayed 1 night in Oct 2023
Response from Roland on Oct 18, 2023
Thank you for passing on valuable information as we are upgrading things daily to improve our property...we hope to get the chance to serve you in the future.

8/10 Good

Mildred

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A work in progress
This was once a beautiful hotel with a wonderful immense center pool area. But pool was closed for maintenance. Desk clerk was not knowledgeable about the area. I would love to see them bring this back to its glory
Stayed 1 night in Oct 2023
Response from Roland on Oct 18, 2023
We are working hard to make improvements daily...thank you for taking to to reach out to us. We look forward to seeing you on your next stay!!

2/10 Terrible

Vickie

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Pool area was beautiful
Stayed 3 nights in Oct 2023
Response from Roland on Oct 18, 2023
We are working hard daily to make all the property and our service better and hope we get the chance to serve you again

6/10 Okay

Jimmy

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from roland on Oct 12, 2023
Thank you for visiting our property. We are working daily to improve our property and our service

4/10 Poor

Casey

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Rooms were not clean and had a strong odor.
Stayed 1 night in Oct 2023
Response from roland on Oct 12, 2023
We are sorry that our room didn't meet your expectations. We are working to improve our property daily. Thank you for your imput as it will help us meet our goals.

8/10 Good

Robert E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from roland on Oct 12, 2023
thank you for visiting our property and look forward to your next stay

2/10 Terrible

Shyam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, bad smell, bad beds sheets, nothing is functional
Stayed 1 night in Oct 2023
Response from roland on Oct 12, 2023
We are sorry that you were unhappy with your stay withh us. We are working daily to improve our property.

4/10 Poor

Emily

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from roland on Oct 12, 2023
Thank you for visiting our property...we work daily to improve service and property.

8/10 Good

Kaye

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room itself was good, clean, comfortable, quiet. The rest of the place was not so great. Lots of empty public runs, pool want usable. Lots of junk around outside. Maybe in the middle of a transition?!!!
Stayed 1 night in Sep 2023
Response from raj on Sep 29, 2023
Dear Kaye, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Tyler

Stayed 1 night in Sep 2023
Response from raj on Sep 21, 2023
Dear Tyler, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
CLOSE THE FACILITY!!!!!
Stayed 1 night in Sep 2023
Response from raj on Sep 18, 2023
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

James

Traveled with family
Disliked: Property conditions & facilities
In serious need of remodel. Poor condition.
Stayed 1 night in Sep 2023
Response from raj on Sep 18, 2023
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Raj on Sep 18, 2023
Dear Heather, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

THOMAS

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from raj on Sep 18, 2023
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

David

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from raj on Sep 18, 2023
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Raj on Sep 7, 2023
Dear Russell, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Ralph

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in disrepair. Rooms dirty. Dis not receive maid service. Felt unsafe
Response from Raj on Sep 7, 2023
Dear Ralph, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Ralph

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty and in disrepair. The rooms were dirty. We did not have made service the entire time we were there. They charged me for rooms we didn't stay in and refused to issue a refund
Response from Raj on Sep 7, 2023
Dear Ralph, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Rebecca

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were not comfortable, the room smelled of mold, we were right next to the pool and the laundry room by the service door and it was so noisy. The breakfast area the next morning was disgusting. I can’t believe you charge $100 for the night. I could have gotten a better nights sleep in my car. It was bad, bad, bad…
Response from Raj on Sep 4, 2023
Dear Rebecca, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

KHANDAKER

Stayed 1 night in Sep 2023
Response from raj on Sep 24, 2023
Dear Khandaker, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Anthony D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Raj on Sep 3, 2023
Dear Anthony, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Sara

Stayed 5 nights in Aug 2023
Response from Raj on Sep 3, 2023
Dear Sara, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest in our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.