Ratings based on 158 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ottimo per sevizio e location

Posted Dec 14, 2014
Ben messo. Posizione ottimale a due fermate in metro dal centro. Le camere sono datate ma ugualmente confortevoli. Solo il servizio di sicurezza non mi ha soddisfatto; troppo ingessati nel loro ruolo. Lo consiglierei sicuramente
Comment from Hotel Management
Dec 17, 2014 by GRM, Hotel Management
Dear max barret! Thank you very much for choosing our Business & Conference Hotel «Gamma» 3* of Tourist Hotel Complex «Izmailovo». We appreciate you sharing your opinion with us as it helps us to improve our service and enables us to offer our guests a memorable experience. We are very regret that our Security staff was not friendly enough with you. Please, accept our most sincere apologies. Definitely, we will follow your comment up with Security Department. We continually train our staff to bring a consistently higher level of service. Please, be assured that we will make the additional training for all members of our team to improve their professional skills to avoid your mentioned shortcomings in the future and to make our guests stay with us more enjoyable. We are grateful to you for your kind assistance in the process of our improvement! Yet we have to inform you that our guests' safety is one of the most important points for us. We check guest’s cards to be sure that no one stranger can disturb our valued guests. The card-key lock at door of hall with rooms is a part of Security system as well. Even more we are pleased to inform you the whole area of our Mega complex is equipped with surveillance cameras and at each moment we have the information about all the people who are in our hotel (certainly, except the guests in the room). Also we have the special Security Department and the Police Department directly here. We absolutely sure that calm of our guests is worth a few seconds to show a guest’s card. We are asking for your understanding on this matter. Looking forward to welcome you back again! Yours sincerely, Kristina Goryuchkina Guest Relations Manager Tourist Hotel Complex «Izmailovo» (“Gamma”, “Delta”)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Baden-Würtemberg

Großes Hotel sehr nah am Metro gelegen.

Posted Dec 2, 2014
Cons: Reception personal austauschen.
Location: Hotel befindet sich nur 6 Metro Stationen von Rotem Platz entfernt. Das sagt schon alles.
Ein gutes Hotel in sehr guter Lage.Metro station ist sehr nah , was in Moskau das wichtigste ist. Fahrt mit dem Taxi von Domodedovo kostet 1300 rubel bei Vorbestellung. Sauberkeit ist Gut , zimmerausstatung auch OK. Nur an Reception total Unfreundliches Personal , und ständige Gästekarte kontrolle hat genervt. Aber sonst ist alles OK. Werde bestimmt wieder hin gehen.
Comment from Hotel Management
Dec 12, 2014 by GRM, Hotel Management
Dear wital77! Thank you very much for choosing our Business & Conference Hotel «Gamma» 3* of Tourist Hotel Complex «Izmailovo» as well for having sent us your personal comments on your stay. The opinion of our guests is important to us because we are concerned to give our guests the excellent experience they deserve. We sincerely regret for the fact that our Reception staff were not friendly and attentive to you enough and they were not able to achieve your expectations. We can understand your disappointment, as the service you received did not reflect the standards we strive to provide consistently to all our guests. Please, accept our most sincere apologies. We continually train our staff to bring a consistently higher level of service. Please, be assured that we will follow up on these shortcomings with all our team immediately and, definitely we will make the additional training for all members of our team to improve their professional skills to avoid your mentioned shortcomings in the future and to make our guests stay with us more enjoyable. With regard to the guest’s cards which are checked by Security staff before the moment when our guest can enter rooms’ area we have to inform you that our guests' safety is one of the most important points for us. We check guest’s cards to be sure that no one stranger can disturb our valued guests. The card-key lock at door of hall with rooms is a part of Security system as well. Even more we are pleased to inform you the whole area of our Mega complex is equipped with surveillance cameras and at each moment we have the information about all the people who are in our hotel (certainly, except the guests in the room). Also we have the special Security Department and the Police Department directly here. We absolutely sure that calm of our guests is worth a few seconds to show a guest’s card. We are asking for your understanding on this matter. Looking forward to welcome you back again! Yours sincerely, Kristina Goryuchkina Guest Relations Manager Tourist Hotel Complex «Izmailovo» (“Gamma”, “Delta”)
4 out of 5
Recommended
for Couples
by CRISTIANIfrom Recife

Ótimo custo benefício.

Posted Oct 4, 2014 on Hotels.com
Fomos atendidos, no check-in, por uma ótima recepcionista, falando em "portunhol", que nos foi de grande auxílio. Localização do hotel é excelente, com muitas opções de lugares para comer nos arredores, mercadinhos e um pequeno shopping com um bom supermercado no térreo (é um prédio de três andares que fica na esquina (em frente à Art Gallery), perto do metrô. Aliás, o metrô fica em frente ao complexo de 5 hotéis (Alfa, Beta, Gama, Delta e Vega). Pelo metrô, em 15 minutos chega-se à Praça Vermelha, que é onde está a maioria das atrações da cidade. O bairro do hotel é seguro e tem um ótimo parque para caminhar ou correr bem ao lado. O hotel faz um rígido controle sobre todas as pessoas que sobem nos elevadores (tem-se que apresentar o cartão do quarto), o que achei excelente. Travesseiros maravilhosos, ótimas toalhas, edredons gostosos. O único defeito que achei foi o colchão (molas um pouco velhas), mas nada que me tenha tirado o sono. Recomendo muito!
1 out of 5
by A verified traveler

Dreckig und unfreundlich

Posted Oct 2, 2014
Personal unfreundlich Sehr lange Wartezeiten beim Check in Nicht englisch sprachig abzocke
Comment from Hotel Management
Oct 9, 2014 by GRM, Hotel Management
Dear Quasi! Thank you very much for choosing our Business & Conference Hotel «Gamma» 3* of Tourist Hotel Complex «Izmailovo» as well as for taking the time to bring your concerns to us. Your comments are key for us to evaluate our guests’ experience and constantly improve ourselves. We can understand your disappointment, as the service you received did not reflect the standards we strive to provide consistently to all our guests. Please, accept our most sincere apologies that your experience at Business & Conference Hotel «Gamma» 3* was not to your satisfaction. We are so sorry for the inconvenience caused to you by our team. We sincerely regret for the fact that we were not friendly and attentive to you enough and they were not able to achieve your expectations. We continually train our staff to bring a consistently higher level of service. Please, rest assured that we will make the additional training for all members of our team to improve their professional skills to avoid shortcomings you mentioned in the future and to make a stay of our guests with us even more enjoyable. Thank you very much for your collaboration in the process of our improvement. Hope to have the chance to welcome you back again at Business & Conference Hotel «Gamma» 3* of Tourist Hotel Complex «Izmailovo»! Yours sincerely, Kristina Goryuchkina Guest Relations Manager Tourist Hotel Complex «Izmailovo» (“Gamma”, “Delta”)
1 out of 5
by A verified traveler

Niemals wieder!!

Posted Oct 1, 2014
Personal unfreundlich Check Inn hat 3 Stunden gedauert!!! Sehr Dreckig
4 out of 5
Recommended
for Families
by A verified travelerfrom Venice, FL

Delta over Gamma

Posted Sep 11, 2014 on Hotels.com
These are twin hotels. Choose Delta over Gamma. We arrived and switched for really nice amenities. Loved the coffee room on my floor. The hotel is the height of Russian hospitality. Many restaurants, a little overpriced. Close to park, boating, shopping. Well worth it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth, Australia

Nice hotel near metro good facilities.

Posted Aug 27, 2014
Nice hotel. 5 minute walk to metro. Near great souvenir markets. Comfortable room with great bath and shower. Wish they had air conditioning but they did have a fan at least. Great breakfast.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Posted Jul 31, 2014
Pros: Nice green Park, great view!
Two days was absolutely pleasure! Nice breakfest, good transportation, warm personal...
5 out of 5
Recommended
for Getaway With Friends
by Albertfrom Frederiksberg

perfect in every way

Posted Jul 24, 2014 on Hotels.com
Everything was perfect
4 out of 5
Recommended
by mfrom hk

Non comfy beds; ok location

Posted Jul 5, 2014 on Hotels.com
Hotel location
Comment from Hotel Management
Sep 6, 2014 by GRM, Hotel Management
Dear m! Thank you very much for taking the time to evaluate our Business & Conference Hotel «Gamma» 3* and to write your kind review. Your opinion is so important for us since it makes us aware of how we can improve the experience of our guests! We are glad to know that you liked our location and we are pleased to inform you that we have started the new program of the mattresses replacement in all rooms of our hotel «Gamma» 3*. We expect this fact can make our guest’s stay with us even more enjoyable. We hope to have the pleasure to welcome you back again. Yours sincerely, Kristina Goryuchkina Guest Relations Manager Tourist Hotel Complex «Izmailovo» (“Gamma”, “Delta”)