Ratings based on 16 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

This Hotel Overpromises and Underdelivers

Posted May 27, 2014
We stayed at this hotel for 4 nights in May 2014 while on a nine city tour of Eastern. Europe. We rated this hotel the worst of those we stated at which included some fine 4 star hotels. It was-also the most expensive. Room design was impractical with you needing a science degree to work the showers, the TV and the housekeeping system, on one day the maid failed to clean our room. The main bar has a non smoking section but the hotel doesn't enforce it making it a very unpleasant experience to have a drink - the hotel does not consider non smokers at all in the public areas. Breakfast would have cost us an additional 100 euros which was an unprecedented price, but we had a most satisfying full breakfast at a real nice cafe just 20m from the hotel for 15 euros. Overall, we wouldn't stay here again, it's far too expensive for what is offered.
Comment from Hotel Management
Jun 10, 2014 by Julia Petrenko, Hotel Management
Dear Valued guest, First of all let me thank you that you took time to leave a detailed comment about your stay in our hotel! Please be informed that as of 1st of June our hotel is a non-smoking property. Hope you will get us a chance to recover Looking forward to welcoming you back Best Regards Elena Oganesyan Front Office Manager
5 out of 5
Recommended
for Families
by Turper from UK

All you could need for your Moscow vacation

Posted Jan 5, 2014 on Hotels.com
We had an excellent stay just after New Year in what is a quiet time of year in Russia. The staff on reception were welcoming and efficient, the rooms on the 4th floor were comfortable, modern and regularly ccleaned. Free wifi was appreciated as was the FREE mini bar (beer water and biscuits. Breakfast was comprehensive and tasty. Best of all was Evgeny the concierge who was the best I have come across. Patient and helpful, with top suggestions and booking some excellent local restaurants. All in all a truly memorable stay in an exciting city.
Comment from Hotel Management
May 3, 2014 by Julia Petrenko, Hotel Management
Dear Valued Guest, Thank you very much for taking the time to share such inspiring feedback from your recent stay online. We are happy that you have chosen InterContinental Moscow Tverskaya for your accommodation within the Festive Season. Thank you for sharing comments about the interaction with our reception and concierge team, namely Evgeniy, who has been so much of support to you within the stay. Your comments make us feel proud for what the hotel team is doing. Please keep us informed about your stays with us and we will keep moving from good to great. With best regards, Julia Petrenko Executive Assistant Manager
5 out of 5
Recommended
for Families
by Alex from F

Excellent hotel even compare to Manhattan & Boston

Posted Jan 1, 2014 on Hotels.com
The only con. they give us 1 buth robe and 1pr of slippers for 3 guests. And extra bed for child cost extra - nobody told us when we booked, but at the end they give it for free. ... Pro.- plenty of drinks - beer juice coke coffee all included, nice window view and tv
Comment from Hotel Management
May 3, 2014 by Julia Petrenko, Hotel Management
Dear Valued Guest, Thank you very much for your stay with us at the InterContinental Moscow Tverskaya Hotel and for posting your feedback. Thank you for sharing comments about the 1 pair of slippers and 1 bathrobe, this is taken on board for our improvement. Regarding the extra bed, our room capacity is for 2 guests, if additional bed is needed, this service is provided at the cost of 1770 rubles. Baby cots are provided on a complimentary basis. We will emphasize on clarification during the reservation to avoid such disappointment at the moment of check-in. We are looking forward to welcoming you back during your next trip to Moscow. With best regards, Julia Petrenko Executive Assistant Manager
5 out of 5
Recommended
for Families
by A verified traveler

Nothing was a problem

Posted Dec 29, 2013 on Hotels.com
Comment from Hotel Management
May 3, 2014 by Julia Petrenko, Hotel Management
Dear Guest, Thank you for rating InterContinental Moscow Tverskaya Hotel. Regards, Julia Petrenko Executive Assistant Manager
4 out of 5
Recommended
for Business Travelers
by Boldmaa Nyamdoo from USA

Great location, close to Red Square

Posted Dec 9, 2013 on Hotels.com
Great location! I would recommend this hotel to anyone who wants to stay in Moscow. One thing though - the shower in my room flooded and the water reached the carpet in my room and this happened right before I had a business meeting. Very frustrating. Changed the room later that day.
Comment from Hotel Management
May 17, 2014 by Julia Petrenko, Hotel Management
Dear guest, thank you for your feedback and for your stay at InterContinental Moscow Tverskaya! On the behalf of our team let me bring apology for the inconvenience that you experience in the hotel. Hope we will get a chance to improve and to see in our hotel again Best Regards. Elena Oganesyan. Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in the heart of Moscow

Posted Nov 25, 2013
Comment from Hotel Management
Mar 3, 2014
Dear Guest, Thank you for rating InterContinental Moscow Tverskaya Hotel. Regards, Julia Petrenko Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, great hotel, I would recommend

Posted Nov 4, 2013
Comment from Hotel Management
Mar 3, 2014
Dear Guest, Thank you for rating InterContinental Moscow Tverskaya Hotel. Regards, Julia Petrenko Executive Assistant Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 17, 2013 on Hotels.com
Comment from Hotel Management
May 3, 2014 by Julia Petrenko, Hotel Management
Dear Guest, Thank you for rating InterContinental Moscow Tverskaya Hotel. Regards, Julia Petrenko Executive Assistant Manager
5 out of 5
Recommended
for Families
by Gorgi from Michigan

Posted Aug 25, 2013 on Hotels.com
Very good place to stay, close to everything, shoping, restaurants and 10 min. walk to down town.
Comment from Hotel Management
May 3, 2014 by Julia Petrenko, Hotel Management
Dear Gorgi, Thank you for your comments about your stay in InterContinental Moscow Tverskaya Hotel. Regards, Julia Petrenko Executive Assistant Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Nice but overpriced

Posted Jul 22, 2013 on Hotels.com
clean, modest sized, English speaking, but nothing special. Everything very expensive - breakfast, bar, restaurant, concierge services (overpriced even for a nice hotel). Mini bar is free but limited. Gym nice. It is about 10min walk to kremlin and red square. Bar right next to hotel loud at night. Nice 4 not 5 star hotel but over-priced