Ratings based on 7 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
5.0 Hotel condition
They paid and stayed.
for Everyoneby charles from sydney
Best hotel in moscowPosted Dec 31, 2013
for Everyoneby tamy' from italy
Great locationPosted Sep 28, 2013
Perfect location to walk Arabat and shop. Nice modern room and great view.
for Everyoneby David from Houston
Moscow JewelPosted Sep 12, 2013
Pros: The concierge Maxim was extremely helpful and I hope management monitors these reviews and rewards him appropriately.
The Hotel and staff were excellent in all regards. Room service and breakfast were too expensive by any measure but there were many local options. The exception was Megu sushi restaurant. I expected this to be the most out of line but for the quality of food and experience it is hard to beat. The spa was also world class and a definite recccomend but expect no bargins. I would definitely make this my first choice on a return trip.
Recommendedby A verified traveler
Posted Aug 28, 2013 on Hotels.com
for Everyoneby Kam from Baku
Good placePosted Jul 22, 2013
I booked car from concierge, but they didn't sent car to airport. When I come and tell them about my problem, they apologized and double upgrade my room. It was very good.
for Otherby A verified traveler from Moscow
My weekend in Lotte Hotel!Posted Jul 28, 2011
Last weekend I spent in your hotel and had a lot of fun. I'll start with the room, there was everything necessary for body and soul, just to relax and hygiene, clean and gently. Attendants were at the highest level, people were friendly, calm, and even anticipate your dreams. On breakfast was everything for your taste. I visited a Balinese massage and it was fantastic. It was nice that she quickly understood my needs and with a set of words and gestures we could understand each other. I masseur and want to note that the beautician and massage had been done correctly, professionally, gently, without touching the problem areas. In one day I received a lot of fun, perfect and unforgettable experience. I wish you prosperity and noble guests from around the world! Thank you for ALL
for Familiesby A verified traveler from Moscow
Best place in MoscowPosted Jul 26, 2011
I can tell you 100% The Lotte hotel is the greatest place to stay in Moscow! The hotel has a great location in business city centre near my favorite street in Moscow Arbat with its small cafes, homely restaurants and souvenir shops. Entering in this hotel at once you forgot about noisy streets, cars, traffic jams and falling into the luxuriously shining and the same time quiet homely Lobby. You can only imagine smiling and friendly persons everywhere you go! You can even feel like you are in Asia with its famous traditions of service. Guys at front desk did all their best to make our stay as good as it could be, great job! And I definitely want to share with all of you the impressions about our room! Atrium – that is the name of the room, is the most unique and beautiful room I’ve ever been in! Only black and white colors – just fabulous! Great choice if you want to spend a peaceful evening with your life partner. But the most remarkable impression is concerning breakfast in Les Menus restaurant! What would you like to have for breakfast? They have it all. Even more! Red caviar with pancakes, jamón, fresh squeezed juices, freshly baked cakes, fruits from all over the world it is very easy to get used to this luxury! The whole stay in this hotel was like the “fantasy came true”! Thank you Lotte! Hope to see you soon!