Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Deutschland

Hotel ist nicht empfehlenswert

Posted Jul 13, 2015
Uns gefiel Atmosphere im Hotel nicht: unfreundliches Personal, besonders an der Rezeption fehlt unangenehm auf, die Regelung mit einer Vorauszahlung für Telefon und Minibar Benutzung fanden wir auch seltsam ...
Comment from Hotel Management
Jul 15, 2015 by klenkevich, Hotel Management
Dear Guest, Thank you very much for taking the time to write to us after your stay at the Moscow Marriott Tverskaya Hotel. Your comments are valuable for us and help us to maintain and continually improve the service standards of the hotel. I was sorry to learn about the unpleasant experience you have had regarding the service. I have passed on the copy of your survey to the Front Office Manager responsible to review and take under immediate consideration. Please accept our sincere apologies that we could not provide comfortable and enjoyable stay for you. Let me assure you that we will do our best to provide you with the highest level of service when you visit our hotel the next time. Sincerely, Kristina Lenkevich Assistant to General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
This is a reasoably good hotel, very close to the express train to Sheremetyevo, to the metro and having easy access to the city center. The area is pretty nice. The hotel itself is old-fashioned. Rooms and staff are ok, but nothing special.
Comment from Hotel Management
Jul 28, 2015 by Kristina, Hotel Management
Dear Guest! Thank you very much for choosing Moscow Marriott Tverskaya for accommodation and for taking the time to write to us regarding your recent experience. We are delighted that your stay with the Moscow Marriott Tverskaya Hotel was enjoyable. Receiving positive feedback is a great motivator for all the staff in the hotel and helps us to maintain and continue to improve our service standards. We value you as a customer and look forward to seeing you again. We will do our utmost to make your future stays in Moscow comfortable and enjoyable. Sincerely, Kristina Lenkevich Assistant to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Posted May 22, 2015
Pros: Location, room's size.
Cons: No at the moment.
Location: It is close to the train station of Aeroexpress from SVO, very good location, and it is located in one of the busiest street in Moscow Centre.
Nice stay. However, I originally booked 2 twin beds, but they ended up giving me a double bed, but considered that I only stay for 1 night before my return flight to HKG, I just let go. The staff are also helpful, and speak good English.
Comment from Hotel Management
May 29, 2015 by kristina, Hotel Management
Dear William, Thank you very much for choosing Moscow Marriott Tverskaya for accommodation and for taking the time to write to us regarding your recent experience. I was pleased to learn that you have enjoyed your stay with us and I appreciate your positive comments on the quality of our services. Receiving positive feedback is a great motivator for all the staff in the hotel and helps us to maintain and continue to improve our service standards. We value you as a customer and look forward to seeing you again. We will do our utmost to make your future stays in Moscow comfortable and enjoyable. Sincerely yours, Kristina Lenkevich Assistant to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, California

Posted May 12, 2015
Good hotel, have very small lobby, rooms are small to, but are comfortable.
Comment from Hotel Management
May 15, 2015 by Kristina, Hotel Management
Dear Guest, Thank you very much for taking the time to write to us regarding your stay at the Moscow Marriott Tverskaya Hotel. I was pleased to learn that you have enjoyed your stay with us and I appreciate your positive comments on the comfortable. Receiving positive feedback is a great motivator for all the staff in the hotel and helps us to maintain and continue to improve our service standards. We value you as a customer and look forward to seeing you again. We will do our utmost to make your future stays in Moscow comfortable and enjoyable. Sincerely yours, Kristina Lenkevich Assistant to General Manager
4 out of 5
Recommended
for Business Travelers
by Roger from Steenokkerzeel

Goed gelegen voor trips binnen Moskou

Posted Apr 29, 2015 on Hotels
Het hotel ligt vlakbij het Belarus spoorwegstation met verbinding naar de luchthaven en toegang tot 2 metrolijnen (één ringlijn en één naar het centrum). Er zijn diverse restaurants en food shops in de buurt. Het hotel is OK, zoals je van een Marriott kan verwachten. De koelkast op de kamer zit zo vol met drankjes, die je kan aankopen, dat er geen plaats overblijft om er eigen spullen in te steken. Voor het ontbijt was er één morgen stockbreuk op het roerei op de (overigens uitgebreide) buffettafel. Heb daarvoor wel verontschuldigingen gekregen.
5 out of 5
Recommended
for Families
by A verified traveler

Nice stay!

Posted Apr 15, 2015 on Hotels
Eexcellent location and super service by professional staff, spesifically in reseption, security and lobby bar.
5 out of 5
Recommended
for Personal Event
by PING from 中国

满意

Posted Mar 4, 2015 on Hotels
酒店的地理位置非常好,附近有地铁站,也是机场快线终点站,对自助旅行者来说交通非常方便,房间卫生干净整洁,是一次非常满意的住宿体验。
5 out of 5
Recommended
for Business Travelers
by Stanislav from красноярск

умение решать вопросы

Posted Feb 17, 2015 on Hotels
Все замечательно. Одна была проблема (долго несли заказ в номер), но потом тысячу раз извинились, принесли фрукты и вино, а также бесплатно продлили проживание до вечера...Так что молодцы!!!
3 out of 5
by A verified traveler

Low quality Restaurant service

Posted Jan 16, 2015
Not very attentive staff. Restaurant service is not satisfactory.
Comment from Hotel Management
Jul 18, 2015 by Kristina, Hotel Management
Dear Guest, Thank you very much for taking the time to write us after your stay at the Moscow Marriott Tverskaya Hotel. Your comments are valuable for us and help us to maintain and continually improve the service standards of the hotel. I was sorry to learn about the unpleasant experience you have had regarding the service in restaurant and staff. I have passed on the copy of your survey to the Department Head responsible to review and take under immediate consideration. Please accept my sincere apologies that we could not provide comfortable and enjoyable stay for you. Let me assure you that we will do our best to provide you with the highest level of service when you visit our hotel the next time. With kind regards, Kristina Lenkevich Assistant to General Manager
4 out of 5
Recommended
for Getaway With Friends
by sergey

This traveler left a rating score only Posted Jan 12, 2015 on Hotels