Rushotel

I was traveling the Moscow for a sports tournament. We used to double rooms. The hotel has nice exterior and lobby appearance. Upon arrival we had a receptionist the spoke only a little English. I thought this would not be a problem as surely there would be better English speakers during our stay at the reception, but this was not the case. We had difficultly each time we had to go to reception for something. The hotel location as not near anything. There is a shuttle to the Metro station, which can take between 3 minutes and 25 minutes depending on traffic... usually about 15 minutes, and runs every 40 minutes. Traffic is TERRIBLE. Don't drive unless you have to. Shuttle is comfortable and was always on-time. Kremlin is 35 minutes on Metro. Elevator (lift) is small and jerky, but we never had a problem. Toilet in one room was not working for 2 days. Beds are hard, but adequate. Otherwise, nice hotel, very little English, good price, difficult location.

very good the best for the price and condition if you learn your way with metro no place is better than this one very very good place to be and enjoy

The staff are helpfull and i enjoy the 24h reception service - i give the reception staff 5 out of 5 for being fast and attentive. The hotel looks nice and pleasant overall. On the other hand, the location is terrible, 15 min walk from the subway, at the very very south edge of Moscow, beside two major highways. The hotel shuttle leaves every 40 min or more, and service stops at 10:20pm. Not pedestrian friendly at all. The mini bar fridge didn't work. Currently lots of noise and construction around hotel. The front hotel door handles are so close to the middle of where the doors meet that you can break a finger by getting it jammed, musicians be careful, very poor design there. The price is good and the hotel offers visa assistance, but i would stay there again unless i had no other choice. But the price is right. Cheers)

Hotel is very far from the must-see sights. There is a limited free shuttle bus to the metro that runs on the hour. Another thing, we did not know that the economy room that we booked does not have air-conditioning. The bad part was that temperature decided to climb up to 85 degrees that day we checked in. We wanted to upgrade our room but the only way we could do it is to cancel the hotels.com reservation and make a new reservation from them. this would mean that we would lose our payment and pay their non-reduced price. I told them that we could not breathe so, they gave us a fan. It helped a little. I want to advise hotels.com to indicate that air conditioning is only available in the deluxe units. Also to emphsize the distance/time-consuming travel to the sights. I would not recommend this hotel if used for sightseeing. Otherwise, it's okay.

The hotel was functional, English speaking front desk, clean rooms and bathroom. Restaurant prices were exorbitant. Bottled water (Vittel) in the restaurant was 250 rubles ($8.90)! There is no shuttle bus to hotel and best taxi price was 1, 500 rubles ($53.00). Welcome to Russia!

The telephone service at the Rushotel stinks. They have a recorded answering system, in Russian. Our first experience was calling from another hotel in Moscow two weeks before our arrival, which was very user-friendly and ofered to help us with the Rushotel. Even that person (from the other hotel) who made the call was frustrated with no live answer. We were calling to reserve a taxi from the airport to the hotel on our return trip. When we arrived at the airport, we waited 30 minutes, and finally found someone with a cell phone to call the hotel to make sure the 'reserved' taxi wasn't on its way before we used an airport taxi. We again got the recorded options, and after pushing several options (not having a clue which they were), we got someone who told us to call back in 10 minutes. She didn't understand English and after a frustrated attempt to find out if a taxi was on its way, we hung up and found our own transportation. When we arrived at the hotel, we found out that we also did not have transportation to the airport the next morning, which we had presumably reserved. At the hotel reception, one young woman at the desk was extremely rude; eventually we were helped by Karina, who was extremely pleasant, could speak good English and went out of her way to help. However, it was clear that there was tension between the two at the desk and zero customer service or teamwork as a first impression. We then attempted to use the 'business center'', which was free if you had your own computer and own internet access. If not, you had to purchase a card for internet service, plus pay for the use of the computer. After scrounging around for a 'card' the unpleasant woman handed it to me with a brochure of instructions. Thankfully, before I could return it, Karina reappeared and offered to help me get access. However, she apparently was new and couldn't figure it out, so got the other woman to help me. After 30 minutes, she was clearly frustrated because she couldn't get access either. Just as I told her to forget it, she did get access, and I used my 10 minutes worth of time. Further, we had reserved non-smoking rooms, but they had all been assigned, so we were in smoking rooms which were very smelly. The only thing good was the lower price on a Saturday night, which is how we ended up here. The bellman also couldn't speak English, so we truly felt isolated and glad it was only for an overnight.

The desk help had very limited English. The rooms we booked were non-smoking but had recently been smoked in. The restaurant prices much too high. Many guests walked down the street to the restaurant there. However, there was only one restaurant there. So the selection of where to eat was very small. However, the breakfast was good with lots of selection.