Cher Pankaj,merci pour votre excellente note qui a ravi toute l'équipe. Nous travaillons dur chaque jour pour vous offrir la meilleure expérience et ce genre de note est notre récompense pour le travail fourni.Nous espérons vous accueillir à nouveau lors d'un prochain séjour.Cordialement,Létitia

Good afternoon, Thank you for your kind review! Your pleasant comment will serve as a motivation for all of us to continue providing you with the best service. Thank you very much for this nice contribution, which rewards the work of our team. We intend to stay as we are, with the best rates for our customers. We pay special attention to our rooms to make our guests feel at home. We are happy to read that you were fully satisfied with our bedding. We look forward to your next visit, Margaux, the front desk

Dear Sir or Madam, Thank you for taking the time to post this review. We are pleased to hear that you enjoyed the rooms and the pool area! We strive every day to provide impeccable service that meets our guests' expectations. We are sorry to hear that your expectations were not met by our team. We take your comment about your experience very seriously. We are sorry that you were not satisfied. As you may have noticed, our team is indeed in the process of moving, but that does not preclude the fact that they are bending over backwards to make you feel as comfortable as possible. However, I will be sure to pass this on to each department concerned so that it does not happen again. We are aware that the hotel is quite old and that the facilities reflect this. However, we would like to reassure you that renovation work is planned for the near future. We look forward to seeing you again for a stay worthy of a qualified 4 star hotel. Margaux, the front desk

Good morning, Sir or Madam, You have taken the time to share your impressions and we are very grateful. We are sorry that the experience in our establishment was not to your liking.... We do our best to offer the maximum amount of fresh and quality products at breakfast and we are sorry that you were not satisfied. As for the friendliness of the staff, I take your comment very seriously. We will inform the breakfast manager immediately so that she can point out every negative element to improve the quality of service and hospitality. We will also inform our head chef of your experience so that it does not happen again. We are very sorry that your stay turned into a nightmare. Please be assured that we are working hard to improve every department and take into account every review you leave. Cleanliness is also something we consider essential. Thank you for your feedback. We look forward to welcoming you back and providing you with an even better experience, worthy of your expectations.

Dear customer, We would like to thank you for this comment which fills us with great joy and pride! Thank you for your nice comment, we too have excellent memories of your visit. Your suggestions for breakfast are taken into account and will be passed on to our team. We are currently reviewing our breakfast prices in response to feedback on the value for money and the different products we offer. We can assure you that our rates are among the most competitive in the region. Modern decoration and warm comfort are indeed the order of the day in our establishment. It is a pleasure to see that you have particularly appreciated the professionalism and kindness of our staff. We would be delighted to welcome you back to our hotel during your next stay in Metz.

Bonjour Madame, Monsieur, Tout d'abord, nous vous remercions sincèrement d'avoir pris de laisser un commentaire. Sachez que votre avis, concernant les points positifs ou négatifs, nous encourage à toujours améliorer nos services et nos prestations pour répondre au mieux à vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d'un futur séjour. Nous vous souhaitons un excellent après-midi ainsi qu'un excellent week-end. Bien cordialement, Maxime Responsable Réception Best Western Plus Hotel Metz Technopole

Dear, Thank you for your freedback. We are happy to learn that you enjoyed your stay in our hotel. We hope to see you again soon. Best Regards Laurence Front Desk Manager