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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
31 S Basin St, Ephrata, WA

Reviews

4.6
Rating 10 - Excellent. 10 out of 247 reviews" "
Rating 8 - Good. 33 out of 247 reviews" "
Rating 6 - Okay. 53 out of 247 reviews" "
Rating 4 - Poor. 58 out of 247 reviews" "
Rating 2 - Terrible. 93 out of 247 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
We believed that because this was a choice hotels committed to clean it would be fine. We were so wrong. This place works as housing for the farm workers that pick apples in the area farms. There was blood in bed sheets, mold everywhere, blinds were broken, a needle stuck in the lamp, bugs that we’ve never seen before crawling inside of the room, holes in the sheets, electrical outlets were exposed. My kids got in and started to cry. The property is a dump. Trash everywhere outside, no front desk, sketch people hanging out and smoking in the parking lot. I honestly don’t know how choice allows a place like this to be related to their brand. We ended up leaving, stay far, it’s a trap! And they won’t refund your money.
Stayed 1 night in Jun 2022

2/10 Terrible

Martha

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

John

Business traveler, Traveled with family
Disliked: Property conditions & facilities
The motel is out of business —- Abandoned!!
Stayed 1 night in Aug 2022
Response from Manager on Aug 4, 2022
Hello John, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

2/10 Terrible

Eli

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got there there was none to be seen. They had a sign that they went out of business. And had to go pay for another hotel and more. And they are still up promoting that they are open.
Stayed 3 nights in Jul 2022

2/10 Terrible

Maria, beaverton

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have closed down. Never received any type of notification regarding any cancellation of my booking. Once I arrived, only a note notification was left on the door.
Stayed 2 nights in Jul 2022

2/10 Terrible

Gerardo

Traveled with group
Disliked: Staff & service, property conditions & facilities
Total scam
Stayed 1 night in Jul 2022

4/10 Poor

william

Liked: Staff & service
Stayed 5 nights in Jul 2022
Response from Manager on Jul 18, 2022
Hello william, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to serve you in the future better.

2/10 Terrible

Ken

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee was good.
Stayed 1 night in Jun 2022
Response from Manager on Jun 28, 2022
Hello Ken,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
I was too tired to ask for assistance
The bed was extremely uncomfortable. The lbaseboard was peeling off the wall. There was paint all over everything. The staff was amazingly friendly and had I not been so tired I am sure if I asked the state of the room would have been remedied
Stayed 1 night in Jun 2022
Response from Manager on Jun 23, 2022
Dear Guest, We appreciate the time you have taken to bring to our attention your feedback with regards to our staff as well as our bed. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Jerry

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I liked about this property. The bed cover had holes in it, the TV remote didn't work, I had to tighten the shower head to keep water from spraying all over, the shower drain cover was broken. Checked in around 1:30 am after work. At the office you had to push a door bell for service which is not uncommon, but no one answered and ended being helped by what appeared to be a random guest guest. I went to take a shower and discovered there was no bath towel for floor towel, only a hand towel and wash cloth so used the hand towel to dry off and the wash cloth as a floor towel. Not having time to stop by the office the next morning ended up skipping the shower after work and was going to go the office in the morning to get more towels before the 1100 am check out time. Went to the office around 0930 only to find an out of the office sign on the door. I checked at the office again around 1030 with the sign still up. Needless to say I never got my towels or spoke to anyone on the property.
Stayed 2 nights in Jun 2022
Response from Manager on Jun 23, 2022
Hello Jerry,Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

4/10 Poor

Donna

Stayed 1 night in Jun 2022
Response from Manager on Jun 13, 2022
Hello Donna, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

4/10 Poor

Brieanne

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There were no blankets, no phone, no remote control. There was a hole kicked in the bathroom door, the window lock was shaky and the screen bent out of shape so it could be easily removed or had been… the bathroom shower stall wasn’t clean enough to be comfortable using and the coffee pot was broken and wouldn’t brew. The stairs on the building were a tripping hazard for sure! My daughter almost fell down them when her shoe caught on the janky trim.
Stayed 1 night in Jun 2022
Response from Manager on Jun 11, 2022
Hello Brieanne, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

2/10 Terrible

Maggie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here!! Our room was awful. I'm hoping that they were in the middle of remodeling it and decided to go ahead and rent it to take advantage of the concert crowd. Paint overspray on EVERYTHING even the TV remote! Shower curtain on the floor of the shower as the bar didn't fit. Dust and grime everywhere. Peeled off floor moulding. Drywall dust all over the place. At least I HOPE that's what it was? Dried blood on the back of the room curtain held up by approximately 4 hooks. A chair that had so much crust and I don't know what else that we could not sit on it. Luckily we put our luggage back in the car for the concert due to the sketchy people in the parking lot. As when we returned at 2am our door was open!!! No other options at that point so we kept our gun close and shoved a table in front of the door.
Stayed 1 night in Jun 2022
Response from Manager on Jun 10, 2022
Hello Maggie, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 Poor

Grecia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022
Response from Manager on May 31, 2022
Hello Grecia, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 Terrible

Yuli, woodinville

Traveled with partner
Disliked: Staff & service
I made a reservation as this was the only hotel available near a concert I was attending. I arrived at the hotel and the door to check in was locked. I called multiple times the number posted on their door. No one answer and then it provided a different number to call. I called multiple times that number as well and no one answered as well. I was left to sleep in my car on the street in a town I wasn’t familiar with. I would have booked a different hotel, but no one had rooms available due to the major concert in the area if I had to guess. A hotel should have personal at their front desk 24/7.
Stayed 1 night in May 2022
Response from Manager on Jun 10, 2022
Hello Yuli, Know that your voice is of tremendous importance to us and we value your comments about our area and your insights regarding our front desk. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy, unsafe ,exposed electrical ,heater broke ,tv not working .toilet wouldnt flush sheets dirty and stained with huge holes. Stair railing held together with zip ties..WORST hotel i have ever stayed in!! DO NOT STAY HERE !!! You will get bed bugs or murdered. Would have stayed anywhere else but no rooms available!!
Stayed 2 nights in May 2022
Response from Manager on Jun 10, 2022
Hello Janet, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

4/10 Poor

Hailee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yikes.
I'm no stranger to cheap hotels on the road. This one was awful. Several emails I received up to the day said check in was at 1pm. We arrived after 2pm to see most of the rooms still being cleaned. The office was locked and a paper was taped to the door with a phone number. At this point another group of folks had arrived to wait for their room as well. Needing to leave to an event soon, we called the number and the person who answered let us know that check in wouldn't be until 3pm. All of us had emails stating check in was at 1pm. Once she arrived she never asked for ID or confirmation number to check in, but gave us our key and sent us over. The door was open when we walked in. There were no towels, but the shower was absolutely disgusting so we wouldn't have used it anyway. There has a half of a roll of toilet paper and one empty roll. There were holes in the walls, missing paint, and a funky smell outside of typical "old hotel" stank. We didn't plan to use the pool, but couldn't have anyway since it was filled with black swampy gunk. When we got back that night the parking lot was overfilled, with some cars double parked. We ended up parking several blocks away from the hotel. We could clearly hear our neighbors snoring next door. The bed was incredibly loud and unstable. We're not very big people but we're a little afraid it would collapse if we moved too much. The pillows were so thin we had to fold them in half. We could've slept in the car and saved the money.
Stayed 1 night in May 2022
Response from Manager on May 18, 2022
Hello Hailee, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely filthy. We had no working toilet, no towels, no pillows, dirty bedding. We had to go to the store and purchase our own pillows and bedding and clean the room. Our toilet never did work. We had no shower curtain. Two rooms and both in the same condition. Absolutely awful.
Stayed 1 night in May 2022
Response from Manager on May 18, 2022
Hello Christopher, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enter at your own risk
This place is like something out of a movie scene….there was one panel of curtain in our room (for a window that needed 4), there were no towels or washcloths (they were sending someone to Walmart to get some more) check in was 1:00, we got there at 4:00 and the room still wasn’t clean. The bathroom sink didn’t work and the plumbing was left on the floor. They took random blankets and pillows from other uncleaned rooms to give to us. The floors were so dirty I put gloves on to push myself in my wheelchair so I didn’t touch anything. Nothing at all is wheelchair accessible here. Not the bathrooms, not the office, nothing. There is free parking, but the staff took up most of it so we had to park on the street. There were tv’s in some rooms but no remotes or available channels to watch. We ended up eating the cost of the room and driving an hour and a half out of our way to pay $400 for a different room. And showered as soon as we got to it. I’ve stayed in some sketchy/dive places before, but this almost seemed like a prank being pulled on us, it was that bad.
Stayed 1 night in May 2022
Response from Manager on May 18, 2022
Dear Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

2/10 Terrible

Charlie

Disliked: Cleanliness, property conditions & facilities, room comfort
Spend the money to stay somewhere else.
We arrived at 5 and our room wasn't ready. The walls were filthy and the floors hadnt been cleaned in a while. There was a hole in the bathroom door and the smoke alarm was sitting on the shelf in the closet. There was hair on the tub and empty shampoo bottles and soap from the prior guest. The shower took 10 minutes for the how water to work but then only got warm. I never turned in the cold water. They had to go buy more towels for our room because they didn't have any clean. Then the ceiling leaked on the towels we hadnt used yet. The sheets on the bed were stained and smelled. I'm not sure they were clean. We had to sleep on top of the blanket just in case. If there would have been another place with a vacancy we would have just left. It wasnt worth half of what we paid. Lesson learned.
Stayed 1 night in May 2022
Response from Manager on May 18, 2022
Hello Charlie, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ohhh man what a mess. SMH
From check in to check out it was a mess. The hotel had obviously been used as long term rentals, holes in the walls, miss matched and well used linens, mold/mildew in the bathroom, no pillows, no outlet for the coffee maker, dirty walls/light switches. The door was wide open when we arrived and the front desk was obviously overwhelmed with many other complaints from other guests with similar issues. The front office was closed during “open hours” with no signs saying when they would return and they didn’t answer the phone number that was left on the front door in case of needing an attendant. The front steps going into the office had empty liquor bottles and trash strewn about. Would not have stayed if it weren’t for every hotel in the area being sold out for the Stevie Nicks concert.
Stayed 1 night in May 2022
Response from Manager on May 18, 2022
Dear Guest, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Timothy

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
1) no one attending the lobby--responded as an 'on call' basis and may or may not pick up the phone. 2) lots of activity in the parking lot that created a noisy atmosphere (eg people working on their trucks, cars getting towed, people yelling); walls are very thin. 3) the room walls, floors, and bathroom showers are coated in a dirt/grime. 4) bathroom didnt have shower curtains or toilet paper on arrival. I called and received toilet paper after asking. 5) the bathroom and parking lot reeked of a 'chemical' smell; cant identify it, but was evident in the middle of the night in the room, and constantly there in the bathroom. 6) water pressure and temperature were very low. 7) had a hotel employee try to enter my room while I was in it (as if they didnt check to see I had booked for multiple nights) 8) a small drop of what appeared to be blood on the sheet of one of the beds. The other bed was fine, but had a small hole cut out of the comforter. I dont have anything positive to mention here and will not be returning.
Stayed 2 nights in May 2022
Response from Manager on May 12, 2022
Hello Timothy,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

2/10 Terrible

Mona

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dive!Do NOT stay here!
Total dive! Had to get my key out of a mailbox and no one at the desk, office closed. No towels, no toilet paper. Shower grungy. Film on TV and remote didnt have batteries. Bed wobbles bad! Hotels did get me out and to another hotel.
Parking lot
Shower floor
Stayed 1 night in May 2022
Response from Manager on May 11, 2022
Hello Mona,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on May 5, 2022
Hello Bobbie, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

4/10 Poor

Randy

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap
Stayed 1 night in Mar 2022
Response from Manager on Mar 20, 2022
Hello Randy, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Melissa

Traveled with group
Disliked: Room comfort
Stayed 1 night in Nov 2021
Response from Manager on Nov 24, 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
An option to consider when going to a concert
It is close to the Gorge Amphitheater, so if you are going to a concert is a good place to stay as you will only use it for a couple of hours. Do not expect luxury and high end furniture, it is an average motel with a bed a bath and a restroom. It is not the best place you can stay, but is not the worst. If you are not a demanding person and you like adventures it may be a good place.
Stayed 1 night in Sep 2021
Response from Manager on Oct 14, 2021
We appreciate your feedback about your recent experience in our hotel. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We hope to see you again when your travels bring you back to the area!

2/10 Terrible

Natalie

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Tons of noise, including trains that come through town all night long. Only one towel provided that was probably the size of a bath mat and had a giant hair ball on it. Shower water never reached warmer than lukewarm. Muddy footprints all over the bathroom floor. Only two pillows on the bed that were like small and like bricks.
Stayed 2 nights in Sep 2021
Response from Manager on Sep 14, 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place,clean, quiet
The ladies up front wete very kind and quick. I will definitely be staying in this hotel again next year for the Dave Matthews concert at the Gorge. And probably every year after that!
Stayed 1 night in Sep 2021
Response from Manager on Sep 7, 2021
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Alexander

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Manager on Sep 17, 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

8/10 Good

THOMAS

Business traveler
Good for price
Room was adequate. Everything worked good - fridge, microwave & A/C. Bed was OK. No ice machine and no free breakfast as advertised. But close to very nice coffee shop & bakery. Shower was good with plenty of hot water. Worth the price.
Stayed 4 nights in Aug 2021
Response from Manager on Sep 2, 2021
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our bed as well as our breakfast. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Ann Marie

Traveled with partner
Disliked: Amenities
The bed was comfortable, there is no tv although there is one in the room. Could be a bit cleaner. Water was hot for the shower. I got what i paid for thats so sure.
Stayed 3 nights in Aug 2021
Response from Manager on Aug 23, 2021
Thank you for your review and comments regarding our bed and comments about our shower. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Poor

Cecilia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We stayed at this place for four days. The pictures on their website do not match the actual room. When we walked in on our first day, we were utterly disappointed the room was a mess the floor you could tell was not cleaned regularly some areas on the floor were sticky our comforters were stained, and don't even get me started on the bathrooms my sister and I had to purchase Clorox wipes to disinfect it, they left us no toilet paper staff did not once ask if we needed anything or offer room service half of the time, the doors to their office were locked, so you had to wait till 3 pm to even get a chance to see any of the staff.
Stayed 3 nights in Aug 2021
Response from Manager on Aug 24, 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Manager on Aug 23, 2021
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

10/10 Excellent

María A Pineda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021
Response from Manager on Nov 15, 2021
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Manager on Sep 17, 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Duane

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs improvement
People were up super late banging doors. Paint missing all around the room. No soap, shampoo or conditioner. It just felt unsafe.
Stayed 1 night in Aug 2021
Response from Manager on Aug 10, 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Teri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from Manager on Nov 4, 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, room comfort
No Frills but Clean and comfortable
Outside not great looking, Rooms small but clean and comfortable. No frills lodging but got good service. Staffing is hard during this time and even so, the Manager (didn't get her name) handled everything with respect and a great attitude. If you're looking for high class this ain't it but if you need a clean comfortable place to lay your head this will do fine.
Stayed 1 night in Jul 2021
Response from Manager on Aug 3, 2021
We appreciate your rating of our hotel and the feedback you have shared pertaining to our service. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The parking was terrible. We had to park in the alley. I guess they were short on help because we couldn't check in until four pm. Other than that it was ok. Price was pretty spendy for a two star room. pool also didn't look very clean.
Stayed 1 night in Jul 2021
Response from Manager on Jul 26, 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our parking and your comments about our price. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
No.
Stayed 2 nights in Jul 2021
Response from Manager on Jul 9, 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Dirty towels television without signal one of the beds tearing trash under the beds I went for assistance and they sent a person to fix the bed and I just got a tool box and I wonder if I knew how to fix it, I wanted to fix the bed. midnight with my family, fortunately I found another hotel and we stayed there, terrible service and stay and I would like a refund if I charge because they could not even find my reservation att omar tellez
Stayed 1 night in Jul 2021
Response from Manager on Jul 5, 2021
Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!

4/10 Poor

Aidan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good for a place to sleep for a night.
Front office staff was friendly and helpful but the overall condition on the room, parking, stairs and other aspects of the facility were not the greatest, the gaps in the railing are held in with chicken wire and zip ties, parking lot is littered with garbage, old appliances and rusty/oily sockets. Very small parking lot as well, not enough parking for the number of rooms they have. I do not like to talk poorly about a place as I like to see small businesses grow but it is in great need of renovating.
Stayed 1 night in Jun 2021
Response from Manager on Jun 29, 2021
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and also our parking. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Donna

Disliked: Property conditions & facilities, room comfort
AWFUL HOTEL
We drove into Ephrata, and knew that the rooms were going to be bad just by the outside of the building, very shabby. The room had AC, but that's where anything good ended...holes in the walls, awful bed that squeaked, small lumpy pillows, stained upholstery on the chair, water damage in the tiny bathroom ceiling, and floor, crack under the main door of the room so big you could see the light outside in the breezeway, curtains that hung weird and didn't cover the window, and we could hear EVERYTHING in the rooms next door!!! We packed our stuff back into the car, and left!
Stayed 1 night in Jun 2021
Response from Manager on Jun 21, 2021
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager did what she could, but the property itself needs help. There was not a secondary lock on out door. The "flip lock" had been kicked off a long time ago and the deadbolt didn't align with the door jamb. The TV remote didn't have batteries, and the TV was unplugged and the coaxial wasn't installed.
Stayed 2 nights in May 2021
Response from Manager on Jun 3, 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

2/10 Terrible

Maria

Disliked: Staff & service
Stayed 2 nights in May 2021
Response from Manager on Jun 1, 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

4/10 Poor

James

Liked: Cleanliness, staff & service
Simple room, bed was comfortable, air conditioning was old and marginal at best, the room next door, had someone pounding on their door, until the police showed up to stop it. I don’t recommend anyone staying there !!
Stayed 1 night in May 2021
Response from Manager on May 20, 2021
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

6/10 Okay

Stephen

Business traveler
Disliked: Staff & service
Stayed 3 nights in May 2021
Response from Manager on May 7, 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Run down, old requires a major facelift and rehab.
Stayed 1 night in Apr 2021
Response from Manager on Apr 30, 2021
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rather thin walls.
Stayed 1 night in Apr 2021
Response from Manager on Apr 24, 2021
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.