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Reviews of Sunland Inn of Ephrata

2.5 out of 5
Sunland Inn of Ephrata
1257 Basin Street SW, Ephrata, WA

Reviews

4.6
Rating 10 - Excellent. 2 out of 21 reviews" "
Rating 8 - Good. 1 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 7 out of 21 reviews" "
Rating 2 - Terrible. 6 out of 21 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

3.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2019

2/10 Terrible

Matt, Cherry Hill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst ever
they cancelled our reservation 10 pm the day before we flew out.....
Stayed 3 nights in Jun 2019

4/10 Poor

Kris, WA

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Simple easy parking right outside your window . Busiest intersection in town is also right outside your window. Curtains don't fit the windows so you have gaps onnthe ends. Hot and cold water not in correct sides. Looks like my 5 year old painted the room.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about the property. It was old, decrepit, dirty, and without any redeeming feature. The pictures on your Expedia form were deceptive.
Stayed 1 night in Mar 2019

6/10 Okay

maisie

Disliked: Staff & service, room comfort
Not the best
I had a pipe break in my house so I made reservation online to stay there a week. My three kids and me went over to the motel and no one was there to check us in. we waited for 10 mins before the lady got there. When she got there she was rude and act like she didnt want us there. We finally get into the room went to turn on the heaters and only one out of three heaters worked. So I decided to take a hot shower to warm up and the shower was luke warm and barely came out. Lets just say I was happy to go back home.
Stayed 7 nights in Jan 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Room is freezing with one tiny heater that could not get it warm,. The tiny thin blanket on the bed was so thin we had to go buy a blanket to keep warm. Ran out of hot water after 2 min in the shower, The shower head was so low I had to duck and I’m only 5’5”. The bed was so hard I ended up having to sleep propped up.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No heat had to ask for a portable heater and extra blankets the managers are great put the rooms are lackong in convenient things
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was extremely friendly but the motel is just a bare minimum kind of place. No hangers in the closet, no towel hooks, a microwave but no cups, a window that didnt have a working lock,etc.
Stayed 3 nights in Nov 2018

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay unless you are an entomologist.
Cockroaches are disgusting.
Stayed 2 nights in Nov 2018

2/10 Terrible

Andy

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
First Orbits when i type in i want to stay in moses lake thats where i want to stay not 2 towns over The room was pretty clean missing electric covers plug covers but all i look for is a shower and bed the shower was horible absolutely 0 water pressure took 15 min to get done the 2nd night i payed 7.00 to shower at a truck stop on my way back to the motel bed was ok you had to put your shoulder into opening and closing the room door
Stayed 2 nights in Nov 2018

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Dog barking
beds not the best. Their maintenance person lives on site and his dog barked all morning waking me up. I work nights and sleep right up to check out and his dog barking and waking me up I may have slept a total of 4 hours
Stayed 1 night in Nov 2018
Response from Scott on Nov 13, 2018
We will take care of that right away.

6/10 Okay

Sandra

Liked: Cleanliness
Motor lodge
Seemed very pricey for a motor lodge. Didn’t feel very safe. Glad they had two beds with a separate room as promised.
Stayed 1 night in Sep 2018
Response from Scotty on Oct 3, 2018
Sorry it wasn't all you expected.

6/10 Okay

Jen, Langley, WA

Clean, very basic, no frills room. Fine for a quick stay over.
Stayed 1 night in Sep 2018
Response from Sunland inn on Sep 3, 2018
Thank you for staying with us. come back again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2018
Response from Scotty on Aug 15, 2018
Thank You!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
There was a lot of folks who appeared to be long term tenants loitering in the parking lot.
Stayed 1 night in Jun 2018
Response from Scotty on Jul 27, 2018
We will address this directly.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I’ll stay elsewhere next time...
Frankly, this place is a dump and to top it off I get about one minute of warm water before the shower went cold. Ghetto repairs in the shower as well. Thank goodness I was only there one night.
Stayed 1 night in Jun 2018
Response from Scotty on Jul 28, 2018
We will address this directly

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I did not spend the night in this room. I immediately checked into the Best Western down the street after viewing the room. While it was tidy and clean, it was VERY VERY old and in very bad shape. Window blinds were broken and it felt very sad and extremely dated. I could not trust that the mattress and sheets were truly clean, and after reading more reviews I saw 2 that mentioned bed bugs. Not a risk anyone should take. Sadly, I think this motel has reached it's lifecycle and needs to be torn down. No one would enjoy staying here. Don't do it!!
Stayed 1 night in May 2018
Response from Sunland Motel on Jun 3, 2018
sorry about your experience .we have no bed bugs it was from previous management.we are slowly up dating our rooms .that room was freshly painted and has a brand new toilet.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I won't say definitely don't stay here
the good: it was surprisingly quiet, the two queen beds were in separate rooms, there's a little kitchen, the staff are very nice. the bad: it is in terrible condition. screen missing, holes in curtains and blinds, no bedside lamps, dirty floor and bathroom. Must check in before 10 pm. No breakfast places nearby. car didn't feel safe though it was not broken into.
Stayed 1 night in May 2018
Response from Sunland Motel on Jun 1, 2018
sorry for your experience ,rooms are cleaned we have cameras on property and there is burger king across the street and taco bell and other places down the street .

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quiet room
Stayed 1 night in May 2018
Response from Sunland Motel on May 28, 2018
Thank you please come again .

10/10 Excellent

Timmy, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with free fast wifi and movie channels
Clean and right downtown. Managers are nice. Flat screen tv with WiFi TV.
Stayed 1 night in May 2018
Response from sunland on May 4, 2018
thanks for you picking us

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Sunland Motel on Jun 19, 2018
sory for your experience