Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
1.7 Room cleanliness
2.0 Service & staff
2.3 Room comfort
1.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Guest

Isolated Location, ok if you want quiet stay

Posted Sep 24, 2012 on Hotels.com
The hot natural spring Spa is a must do. The hotel itself may have seen a better time in past, but now in need of refurbishment. Ocupancy was very low when I stayed and hence the lower price I suppose. Reasonable level of service and breakfast but reception less than helpful. The journey into Fes town is about 20 mins and if you dont have own trasnport then at mercy of whatever they charge you in taxi. Fortunately I had friends who took me around, but this would be a prob otherwise.
1 out of 5
for Families
by MK

Big disappointment

Posted May 23, 2012 on Hotels.com
The hotel should lose its 4 stars. Rooms are all patched up and needed an upgrade a decade ago, they are lacking a lot of items that you have to request and the AC isn't always working. Yes, you might have to request the AC remote control too! Service was not great, any request is perceived rather as a complaint. The food was miserable! The breakfast was a scam: no fruits, no cereals, no cheese, cold coffee and tea, orange juice only, tables are not dressed up, and the servers are busy eating and chatting to attend to the guests. When they do, they put your food in your plate with their bare hands.
3 out of 5
by A verified travelerfrom uk

Posted Jun 4, 2011 on Hotels.com
the hotel was ok it needed work in the bathroom they were filthy around the bath due to the sealent having mold on them most of the staff were ok they didnt speak much english some of the staff at front desk need training in how to speak to customers it was abit like being at a doctors surgery when the recepionest talk down to you