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Reviews of Holiday Inn Express Hotel & Stes Mt. Arlington Rockaway Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Stes Mt. Arlington Rockaway Area, an IHG Hotel
176 Howard Blvd, Mount Arlington, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 465 out of 780 reviews" "
Rating 8 - Good. 217 out of 780 reviews" "
Rating 6 - Okay. 62 out of 780 reviews" "
Rating 4 - Poor. 19 out of 780 reviews" "
Rating 2 - Terrible. 17 out of 780 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Business traveler
Disliked: Staff & service, property conditions & facilities
Shower in room did not work. No one at front desk for check out
Stayed 2 nights in Apr 2024
Response from mamun on Apr 22, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon,

2/10 Terrible

Isadora

Stayed 2 nights in Mar 2024
Response from mamun on Apr 22, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon,

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from mamun on Apr 12, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon,

10/10 Excellent

Ashika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from mamun on Apr 4, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon,

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 3 nights in Mar 2024
Response from mamun on Mar 30, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon,

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay. Clean and quiet, home away from home
Stayed 1 night in Mar 2024
Response from mamun on Mar 25, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon,

8/10 Good

Anne-Michele, Va. Beach

Liked: Cleanliness, staff & service, property conditions & facilities
very nice property...the decor is not my taste...a bit "cold" but certainly functional. your staff was wonderful
Stayed 1 night in Mar 2024
Response from mamun on Mar 17, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon,

10/10 Excellent

Heather, New Castle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night for a wedding and the property appeared well kept and the room was clean. I was shocked at how nice it was given the price point. I stayed the following night at the Marriot across the street and my room at the Holiday inn was actually bigger and nicer in then the one at the Marriot.
Stayed 1 night in Feb 2024
Response from mamun on Mar 17, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon,

6/10 Okay

Nickole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from mamun on Mar 17, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon,

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from mamun on Mar 17, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon,

10/10 Excellent

Jeanette, Toms River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mamun on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Staff were professional and kind. The facility is clean and well furnished. Parking is convenient.
Stayed 1 night in Jan 2024
Response from mamun on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Friendly helpful staff. Good location.
Stayed 1 night in Jan 2024
Response from mamun on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Mustafa, Bronx

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from mamun on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

susan s

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
Very comfortable bed and pillows. Spacious room with couch.
Stayed 1 night in Dec 2023
Response from mamun on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jiping

Stayed 3 nights in Dec 2023
Response from mamun on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2023
Response from mamun on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jasmina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet hotel with nice and simple breakfast. Room could be more cleaner. Was a lots of dust and crumbs on the floor. Also was 4 of us and they had only 3 towels in bathroom . In general nice hotel for 1 night stay
Stayed 1 night in Dec 2023
Response from mamun on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Staff & service, property conditions & facilities
Great place to stay while visiting family for the holidays
Stayed 3 nights in Nov 2023

8/10 Good

Karen

Stayed 3 nights in Oct 2023
Response from mamun on Nov 17, 2023
Thanks for you review

8/10 Good

Michael, Vineland

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was quite enjoyable. We had a suite for four of us. It's next door to Cracker Barrel. The free breakfast was adequate, the coffee was weak. All in all a good stay for a 4-star facility.
Stayed 1 night in Oct 2023
Response from mamun on Nov 17, 2023
Thanks for you review

10/10 Excellent

jonghyup

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2023
Response from mamun on Nov 17, 2023
Thanks for you review

8/10 Good

ying

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great holiday
Stayed 3 nights in Oct 2023
Response from mamun on Oct 27, 2023
Thank you for your feedback. We will be addressing your concerns.Submit Cancel

4/10 Poor

J. Terry

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotels.com app site quoted this property as pet friendly. I had moved out of a home that day to stay 1 night to move into the next home. Arrived after the move and clean out of a house @ 1:00 am to be told no pets. We had no where to go. This is the second time that Hotels.com had bad information on their booking app. Very disappointed 2x now. Never was disappointed until you became one key. I will begin using another app booking service
Stayed 1 night in Oct 2023
Response from mamun on Nov 17, 2023
Thanks for you review

8/10 Good

Ashon

Stayed 1 night in Oct 2023
Response from mamun on Oct 27, 2023
Thank you for your feedback. We will be addressing your concerns.Submit Cancel

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Nice big rooms
Stayed 2 nights in Oct 2023
Response from mamun on Oct 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Gally, JERSEY CITY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept. Very clean. Also, great area and close to everything.
Stayed 1 night in Oct 2023
Response from mamun on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Amanullah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At the add says have pool but they don't have poo
Stayed 1 night in Oct 2023
Response from mamun on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from mamun on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lucia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free continental breakfast was clean and nicely organized! Room and bed very clean. Mini fridge and microwave was convenient to have in room.
Stayed 3 nights in Oct 2023
Response from mamun on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, the only thing during our stay was the pool and spa not being open but that didn't effect us.
Stayed 3 nights in Oct 2023
Response from mamun on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rania

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Breakfast was good. Clean.
Stayed 1 night in Sep 2023
Response from mamun on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from mamun on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Paul

Stayed 1 night in Sep 2023
Response from mamun on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from mamun on Sep 30, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable place to stay.
Very clean place. It was not dated. Room was nice and bed was comfortable. It’s the FIRST hotel I have ever stayed that had Dove soap and dove shampoo and dove lotion.
Stayed 1 night in Sep 2023
Response from Mamun on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

larry

Stayed 1 night in Sep 2023
Response from mamun on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Joseph

Business traveler
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Mamun on Sep 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Mamun on Sep 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Steven

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with this hotel… they accommodated our hockey families. Everything was clean and everyone was friendly. Highly recommend! Thank you
Stayed 1 night in Sep 2023
Response from Mamun on Sep 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
it was nice
Stayed 1 night in Sep 2023
Response from mamun on Oct 27, 2023
Thank you for your feedback. We will be addressing your concerns.Submit Cancel

8/10 Good

Nicoletta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms smelled a little musty. It smell like at one time it was a smoking room. But overall it was okay.
Stayed 2 nights in Aug 2023
Response from mamun on Aug 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

gary

Traveled with family
Clean and reasonable
Stayed 1 night in Aug 2023
Response from mamun on Aug 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property
Convenient location, great room, and excellent staff
Stayed 1 night in Aug 2023
Response from mamun on Aug 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from mamun on Aug 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Elliot

Stayed 2 nights in Aug 2023
Response from Mamun on Sep 4, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Douglas

Stayed 1 night in Aug 2023
Response from Mamun on Sep 2, 2023
Thanks for review ,We are appreciate for your loyalty hopefully see you soon

10/10 Excellent

MAGTANGOL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff.
Stayed 1 night in Aug 2023
Response from mamun on Aug 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Clean and enjoyed my stay
Stayed 1 night in Aug 2023
Response from mamun on Aug 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!