Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

off to a Regatta

Posted Apr 28, 2015
Great location to where we had to go, clean bright and nicely done.
Comment from Hotel Management
May 5, 2015 by Teresa S, Hotel Management
I'm happy to hear that your stay was as much as fun as the Regattas! What a great weekend for boating, I'm glad we could be a part of it!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom VA

Posted Apr 4, 2015
Contemporary. A previous review said it was like IKEA. I do agree. No iron in room. Shower water drained outside of shower room because of design flaw.
Comment from Hotel Management
Apr 6, 2015 by Teresa S, Hotel Management
Thank you for staying with us. I'm glad you liked our IKEA style, however, I am sorry to hear about the shower. Thank you for making us aware of this design flaw. Our King Lofts do have an iron which located behind the head board of the bed. We hope you will stay with us again so that we can "iron" the kinks for your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Clean and friendly staff.

Posted Mar 20, 2015
Amenities were pricy we paid $7 for a juice and a soda. But overall it was a very nice stay.
Comment from Hotel Management
Mar 27, 2015 by Teresa S, Hotel Management
Kia, I'm so glad that you found value in your stay with an ultra clean room and very friendly staff. Thank you for your great review and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 5, 2015
It was great. Room felt like a loft and was very modern
Comment from Hotel Management
Mar 12, 2015 by Teresa Sydorko, Hotel Management
I'm thrilled to hear that you enjoyed your loft-inspired experience at Aloft Mount Laurel!
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Baltimore, MD

Convenient - interstate nearby

Posted Feb 17, 2015
Pros: Location.
Very modern rooms - loved the bathroom - shower in particular.
Comment from Hotel Management
Mar 12, 2015 by Teresa Sydorko, Hotel Management
We are happy to hear that your stay was all thing sassy at Aloft Mount Laurel!
3 out of 5
Recommended
for Everyone
by A verified traveler

Better than last time!

Posted Jan 29, 2015
Pros: Location
Cons: Improvement in the way staff handles matters where there are injuries. The last time that I stayed, January 26th; the room was not very tidy.
This time I did not step on a nail!! Have stayed here because it is newer and near where I work. The time before this stay the furniture glide came loose from the chair and I stepped on it...ouch. The staff took my information but I don't think corporate trains them well. I have not heard from the corporate office. Stayed in the same room...no nail this time but the room was only so-so clean and neat. A little more attention and I would give it a higher rating.
Comment from Hotel Management
Mar 12, 2015 by Teresa Sydorko, Hotel Management
I am very sorry for your most recent experiences at our hotel. We have had a recent change in management with a stronger focus on guest service and training. I am disappointed in the service you recieved. This is not typical of our hotel. We are always aiming to be above 3 stars and I sincerely hope that you will continue to stay with us to share your experiences with our new management team.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Jan 26, 2015 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New york

Nice hotel close to hiway

Posted Jan 26, 2015
Walked In earlier than the normal 3pm check in time, front desk staff stated the room I had booked (king size bed) was not ready. If I needed a room right away they had a handicap room available with 2 queens beds, I took it bcuz I was tired and wanted to rest. Room was clean and nice.
Comment from Hotel Management
Mar 12, 2015 by Teresa Sydorko, Hotel Management
Thank you so much for your outstanding review! I'm glad that our front desk took action to get you into a guestroom quickly and efficiently when your room type wasn't ready for check in. You can alwasy count on speedy service and ultra clean rooms at our hotel!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Mount Laurel, NJ

Interesting room layout.

Posted Jan 20, 2015
Pros: Simple but functional.
Cons: Replace carpet and wallpaper, check the heating system.
Pros: Liked the room layout, comfortable bed and pillows, nice tv with on screen guide, liked the Bliss products, gym was small but useful. Cons: Room heater was VERY noisy, had to turn up temp to 78 to get warm air to come out or else it felt like air conditioning, was hard to sleep with heater on all night but had to do it because just setting the temp wouldn't do it. The walls were all marked up like something had scratched them, both in the room and in the hall. There were a lot of stains on the rug.
Comment from Hotel Management
Jan 27, 2015 by Teresa, Hotel Management
Hi Susan, Thank you for staying with us. I'm glad that you enjoyed the look and layout of our loft-inspired guestrooms! Bliss spa products and other added amenitiies offered by Aloft Hotels are great pluses when you're on the road. Thank you for letting us know about your experience with the heating unit in your room and the condition of the walls in your guestroom. Our re:pair team will look into servicing some preventative maintenance as a result of your comments. Thank you for sharing your experience with us.
3 out of 5
Recommended
for Business Travelers
by Catherinefrom New Jersey

Awful shower, nice hotel

Posted Jan 9, 2015 on Hotels.com
Fine hotel. Nice design, well-laid out rooms, modern and clean looking. Bed was comfortable, linens clean and good quality. Uneven temperature and hard to get that right. Terrible shower head, spray is far too wide so much of the water goes right by you so it takes far too long to get clean!