Ratings based on 498 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Canton, Ohio

Stay Elsewhere

Posted Jul 2, 2015
Very overpriced and isn't even as nice as a Comfort Inn. Rude hotel receptionist upon check in, stains on the bed sheets, mattresses that felt like bricks, and a dirty pool. Waste of time and money.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
It is a decent, average hotel. It was clean and I had no complaints.
5 out of 5
Recommended
for Everyone
by A verified traveler from Stonybrook NY

it was great no problems nice people

Posted Jun 30, 2015
Pros: cleanliness
Location: susquehanna bank center great venue for shows
wonderful clean and friendly Near many resturaunts
Comment from Hotel Management
Jul 1, 2015 by Hospitality, Hotel Management
Dear Valued Guest, We appreciate your feedback and are delighted to hear that you enjoyed your stay with us! We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified traveler from South Jersey

Disappointing Stay

Posted Jun 27, 2015
Pros: Large parking Lot
Cons: The hotel needs a complete make over, carpets are old a dirty throughout
Location: Plenty of local shopping and restaurants near by
I checked into my room on Wednesday June 24, 2015 an upon first entering the room I was met by a strong pungent odor. I immediately called the front desk and explain the stench and their only remedy was to send a housing staff member to bring deodorizer. Unacceptable. The room smelled like a cold damp basement that hadn't been aired out in years. My next concern was the stench was get on my clothes and person. I would have checked out immediately if not for time constraints and a meeting I had to rush to. Once I made it back to the room I could smell a mask of deodorizer in the air. One I woke the next morning the stench was so strong I had to check out. The front desk had no compassion about the problem I had with and advised me to take up my billing with Expedia. I would not recommend this hotel!
Comment from Hotel Management
Jul 1, 2015 by Hospitality, Hotel Management
Dear Valued Guest, We do apologize any issues with a strong odor that was present in you room. We are looking into the issue. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler from new jersey

did not expect much and did not get much

Posted Apr 26, 2015
Big impersonal hotel. Ice machine did not work on our floor so just told to go to another floor. Room service breakfast was worse than airplane food. Staff was disinterested. Not a cheap hotel. Room was inelegant but efficient.
Comment from Hotel Management
Apr 28, 2015 by hospitality, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you may have encountered during your stay. We hope to see you again if your travels bring you back to the Cherry Hill, NJ area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place to relax.

Posted Apr 23, 2015
Pros: Room cleanness and friendly staff.
Location: Place is away from downtown Phyli or major night life places.
I enjoyed the view and fresh air, large Ballrooms for meetings or family events.
Comment from Hotel Management
Apr 24, 2015 by Hospitalitya, Hotel Management
Dear Valued Guest, We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler

Posted Apr 22, 2015
Very nice view. The sink is not in the bathroom, is outside. The hotel looks old, but the room is comfortable. No fridge in the room, but can be requested.
Comment from Hotel Management
Apr 24, 2015 by Hospitalitya, Hotel Management
Dear Valued Guest, We appreciate your feedback and are happy to hear that you found the room comfortable. We are sorry to hear you found the hotel looked old. We hope to see you again if your travels bring you back to the Cherry Hill, NJ area in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Decent hotel; not much around

Posted Apr 16, 2015
Pros: The staff was friendly and helpful.
Cons: The shower is very hard to turn on and off.
Location: Not much within walking distance. Had to take a cab everywhere; very expensive and time consuming. Next time I would rent a car and drive myself.
The walls were thin enough that I could hear my neighbors talking. The comfort level of the bed was only so-so. The room was warm at night even though I kept turning down the temperature. Otherwise the place was clean and the room I stayed in was large.
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Posted Apr 9, 2015
Pros: Everything
Cons: It was difficult to make a long-distance phone call from my room on my credit card. I would have had to go downstairs to the front desk.
Everything I expected was experienced: staff, cleanliness, food, etc.
Comment from Hotel Management
Apr 13, 2015 by Hospitality, Hotel Management
Dear Charles, We are happy to hear you enjoyed your experience at our hotel. Best Regards, The Staff and Management at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified traveler

Only Hotel In Town

Posted Apr 7, 2015
Pros: It's location close to Collingwood, NJ.
Cons: The upholstered furniture throughout the lobby was is dark and "tired" looking giving the impression that it is not clean.
Location: N/A
My main criticism of the hotel was my room which contained upholstered furniture which was drab and spotted with strange red marks. The bathroom tub contained a insect of some kind. Basically, I didn't feel I was staying in a clean room
Comment from Hotel Management
Apr 9, 2015 by Yours in Hospitality, Hotel Management
Dear Valued Guest, We do apologize that you found our furniture drab and spotted. These concerns have been brought to the attention of the appropriate staff members for resolution. We hope that this experience will not deter you from returning to our hotel in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill