Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Great Falls, VA

Nice hotel; great staff. Needs updating.

Posted Sep 20, 2014
Pros: Convenience.
Cons: See experience above.
Location: Philly is just across the river and the Cherry Hill Mall is nearby for shoppers.
Shower proved to be difficult. Should have anticipated that when there was a sign on the vanity about how to operate the shower. Even following directions, it was tough to work. Once we got it going, it was hard to stop. Amenities are provided, but in containers that are only half full. When we asked about that, they sent up more, new amenities that were also half full. Mis-guided economy there, if that is their intent.
2 out of 5
by A verified traveler from K

Went for a convention, parked on the moon.

Posted Aug 18, 2014
Terribly crowded. Mediocre facility. Show was fun but cramped. Room adequate, but pricey.
Comment from Hotel Management
Aug 21, 2014 by Yours in hospitality, Hotel Management
Dear Jim, We sincerely apologize for the inconveniences you encountered with parking. With such a large convention taking place, it is to be expected that there will be crowds of people. Please be assured, we are diligently working on processes to make the event pleasant for everyone. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel next to concert venue

Posted Aug 4, 2014
Pros: Very clean and staff was nice
Cons: Nothing.
Location: Susquehanna Bank Center
Stayed at this hotel to see a concert at the Susquehanna Bank Center in Camden, NJ. 10 minute drive away. Perfect for just one night.
Comment from Hotel Management
Aug 7, 2014 by Yours in hospitality, Hotel Management
Dear valued guest, We appreciate you taking the time to post your review about your recent stay with us. We are glad you found us conveniently located near the Susquehanna Bank Center. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Pleasantly surprised

Posted Jul 27, 2014
Pros: Clean, comfortable room and great staff.
Location: It only took 15-20 minutes to get into Phillie and there are great malls for shopping nearby.
I was pleasantly surprised when I arrived at this property. My first exerience with a Crowne Plaza was 2 weeks ago in Houston, TX and that one was disappointing across the board. I only booked this property because I found myself traveling at the last minute. From the moment I walked in the front door I realized this Cherry Hill location was different. The staff greeted us as we walked in the door. The facility looked warm and inviting and the room was quite nice. All of the staff was friendly and professional. I will definitely be staying here in the future now that I'll have a child in college nearby!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Had a good stay

Posted Jul 22, 2014
Pros: Lobby and conference centre
Cons: Smell
Nice hotel. People were very helpful. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
1 out of 5
by A verified traveler

They will not honor room request through expedia

Posted Jul 21, 2014
My wife an I celebrated our wedding anniversary in a two bed room, after booking a single king. After showing the manager the confirmation she explained it did not matter and offered nothing in return after ruining a part of our getaway. Very disappointing customer service.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Phoeniz, AZ

Nice convenient hotel near Philadelphia.

Posted Jul 15, 2014
Pros: location & room
Location: Mall is very close with atleast 5 or 6 different places to choose from. Bahama Breeze, Grand Lux, Seasons 52, etc.
It was a good experience in the hotel, check-in was effortless and the room was very nice and clean. Bed was very comfortable and came with a nice 3-pack of massage oils and lotions as well. Nice ambiance and hotel staff was quick to bring me wine glasses upon request. Large parking lot and has a restaurant and breakfast shop downstairs.
Comment from Hotel Management
Jul 18, 2014 by Yours in hospitality, Hotel Management
Dear DB, We appreciate your feedback. We are delighted to hear that you enjoyed the comfort, cleanliness, and ambiance of our hotel! We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
Pros: Staff was excellent
Cons: Looks a little dated.
Location: Lots of shopping and close to Phila.
Overnight stay. Foos was good. Large social area. Not overcrowded. I would go again. Great outdoor pool.
Comment from Hotel Management
Jul 6, 2014 by Yours in hospitality, Hotel Management
Dear valued guest, We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, easy access

Posted Jun 6, 2014
Pros: the cleanliness
Cons: computer access speed in the business center
Location: we were there looking for an apartment in Philadelphia for my daughter
This hotel is likely situated relative to Philadelphia (except for the $5 bridge toll going into Philadelphia [but not coming back across])...very clean....the only problem was the 'business center', one computer was down and the other took 45 minutes to check my bank account balance....but besides the business center, everything was great
Comment from Hotel Management
Jun 10, 2014 by Yours in hospitality, Hotel Management
Dear valued guest, Thank you for taking the time to post a review about your recent stay with us. We apologize for the inconveniences you encountered in the business center during your stay. We are in the process of planning a new fully functional business center for all of our guests needs. We hope to see you again when your travels bring you back to the Philadelphia area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
by idris kothari from Saratoga CA.

Great Location Unfriendliness front desk staff

Posted Jun 6, 2014 on Hotels.com
Everything was perfect - however the front desk managers were rather rude because the wedding party gathered in the lobby as they checked in - and mingled around the same time on Thursday evening. Staff should realize that rolling eyes and frowning faces are not that hard to miss no matter how polite you try to be ... Weekend wedding business is just that - weekend wedding business - its not quiet business men going about their work - its family and friends meeting and getting excited and using lobby seating area for spending time with each other. If you book weekend wedding parties with a lot of rooms that would otherwise go vacant - you should assign younger front desk staff who understand that wedding parties are fun and noisy and not stout business conference that go on during weekdays. Other than the gentlemen at the front desk making faces at guests in the lobby who may not have been dressed in standard western garb - everything else was fantastic.
Comment from Hotel Management
Aug 16, 2014 by Kim, Hotel Management
Dear Kothari, We sincerely apologize for the behavior of our front desk staff. We definitely understand that a wedding is a joyous occasion for family and friends. Please be assured that this issue has been brought to the attention of the appropriate staff members and will be addressed. We hope to see you again if your travels bring you back to the Cherry Hill, NJ area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill