Ratings based on 458 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Short business trip

Posted Mar 21, 2015
I've stayed at this property many tmes over the past 3 years. They recently upgraded the sleeping rooms. All real nice. Plenty of outlets including USB ports at desk. Overall an older propperty, but as this brand goes I'd rate it a 5 at best just because of it's age and the lack of basics that you get at other hotels like a place to buy water, snacks, etc. They have vending machines at that doesn't fit well with most other Crown's. Overall, great place to stay for the rate.
Comment from Hotel Management
Mar 23, 2015 by Crownestaff, Hotel Management
Dear Valued Guest, We are happy to hear that you enjoy our newly renovated rooms. We do have the Corner Café in the lobby that sells water, snacks, coffee, and other grab and go items. We hope to see you again soon for your next business trip. Best Regards, The Management and staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SoCAl

Nice hotel worth the $$

Posted Mar 15, 2015
Pros: Clean, quite, access to major roads.
Cons: Was there in the middle of a snow storm and the heating could have been just a little better.
Location: Near to hwy, shopping, bridges to Phila.
The hotel was nice and comfortable, quite, and clean. I would stay again and recommend to friends and family.
Comment from Hotel Management
Mar 18, 2015 by Hospitality, Hotel Management
Dear Elvy, We are delighted to hear that you enjoyed your stay with us. We hope to see you again if your travels bring you back to Philadelphia, PA area in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified travelerfrom Palm Harbor, Fl.

Disappointing

Posted Feb 14, 2015
This hotel needs a makeover. It just feels "old". The local area is run down, with numerous empty parking lots where businesses used to be. We ate in "Embers", the hotel's restaurant. We were one of two parties there, certainly not a heavy lift for the sole waiter. Somehow he forgot two of our entrees and our drink requests. It took him forever to bring our check to us. I have no idea why the service should have been so bad. As for the room, the heater came on and went off with a thud. It was overly loud when it ran, to the point where we had to continually adjust the volume on the tv up and down in rhythm with its operation. We'll stay someplace else next time, thank you.
Comment from Hotel Management
Mar 6, 2015 by Yours in hospitality, Hotel Management
Dear Bill, We sincerely apologize for the inconveniences you encountered with the restaurant service and heater during your stay with us. Please be assured that these concerns have been brought to the attention of the appropriate staff members for resolution. Please feel free to contact us at any time to discuss your concerns further. We are sorry to hear that you won't be staying with us again. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas

Favorite Hotel in Cherry Hill

Posted Feb 4, 2015
Pros: Especially liked the breakfast buffet. A wonderful selection of eggs, bacon, sausage, French toast, potatoes, oatmeal, cold cereal, fruit, breads etc
Cons: Unfortunately, both front desk and restaurant could use more staff. Not always available when you need someone. But the wait isn't too long.
Location: Sorry, not a pleasure trip.
This was our third stay at Crowne Plaza Cherry Hill. We find the staff to be pleasant, helpful and very friendly. This visit was for us to spend time with my 91 yr old Mother who recently suffered a stroke and is in a nearby rehab facility. Consequently, we were in our room only to shower & sleep between 7hr visits with Mom. The restaurant was open til 10PM which was perfect for us, after all day at the rehab center.
Comment from Hotel Management
Mar 6, 2015 by Yours in hospitality, Hotel Management
Dear K & J, We are glad to hear that you find our hotel to be accommodating during this unfortunate time and are very sorry to hear about your mother. Thank you for choosing to stay at our hotel. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lancaster, PA

Great price; great view

Posted Jan 26, 2015
Pros: The view and "the little things" that were included (goose neck reading light in the head board, coffee service in the room, bowed shower curtain rod)
Cons: Bathroom door frames showed water damage as if the frame soaked up the water and developed wood rot.
Location: Close by to Penn Medical facilities across the river without the price of the Philly hotels offering similar accommodations.
Friendly staff, clean and newly updated room with a great view of the river and Philadelphia skyline.
Comment from Hotel Management
Jan 28, 2015 by Yours in hospitality, Hotel Management
Dear Herbert, We are delighted to hear that you enjoyed the cleanliness of your room and view of the Philadelphia skyline. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs renovation. Bathrooms are dated.

Posted Jan 4, 2015
No problems other than requesting joining rooms ahead of time and then having to wait an hour for 2nd room to be cleaned in order to accommodate.
Comment from Hotel Management
Jan 5, 2015 by Yours in hospitality, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you may have encountered during your stay with your room requests. We hope that this will not deter you from choosing to stay with us in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Paramus, NJ

Affordable alternative to Philadelphia hotel stay

Posted Dec 29, 2014
I stayed at this property years ago when it was a Hilton and it was falling apart. They did a great job renovating, however plumbing in the bathtub still needs work.
Comment from Hotel Management
Dec 31, 2014 by Yours in hospitality, Hotel Management
Dear Chris, We appreciate your feedback and are happy to hear that you enjoyed the renovations. We do apologize for any inconvenience you encountered with the plumbing. We hope to see you again if your travels bring you back to the Cherry Hill, NJ area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Location

Posted Dec 29, 2014 on Hotels.com
Nice room. Good breakfast and convienient located near shopping area.
4 out of 5
Recommended
for Families
by JANICEfrom Dallas

Funeral

Posted Dec 21, 2014 on Hotels.com
Good location for being near Camden but in a very safe location
Comment from Hotel Management
Feb 28, 2015 by Kim, Hotel Management
Dear Janice, We are sorry for your loss. We hope to see you again if your travels bring you back to the Cherry Hill, NJ area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Business comfort

Posted Dec 21, 2014 on Hotels.com
It was a last minute business trip and it was a great experience. I was very pleased and got a great nights sleep with room service in the morning. I'm thankful for that.
Comment from Hotel Management
Feb 28, 2015 by Kim, Hotel Management
Dear Valued Guest, We are delighted to hear that you enjoyed your experience for your business trip at our hotel. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill