Ratings based on 368 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Pleasantly surprised

Posted Jul 27, 2014
Pros: Clean, comfortable room and great staff.
Location: It only took 15-20 minutes to get into Phillie and there are great malls for shopping nearby.
I was pleasantly surprised when I arrived at this property. My first exerience with a Crowne Plaza was 2 weeks ago in Houston, TX and that one was disappointing across the board. I only booked this property because I found myself traveling at the last minute. From the moment I walked in the front door I realized this Cherry Hill location was different. The staff greeted us as we walked in the door. The facility looked warm and inviting and the room was quite nice. All of the staff was friendly and professional. I will definitely be staying here in the future now that I'll have a child in college nearby!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Had a good stay

Posted Jul 22, 2014
Pros: Lobby and conference centre
Cons: Smell
Nice hotel. People were very helpful. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
1 out of 5
by A verified traveler

They will not honor room request through expedia

Posted Jul 21, 2014
My wife an I celebrated our wedding anniversary in a two bed room, after booking a single king. After showing the manager the confirmation she explained it did not matter and offered nothing in return after ruining a part of our getaway. Very disappointing customer service.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Phoeniz, AZ

Nice convenient hotel near Philadelphia.

Posted Jul 15, 2014
Pros: location & room
Location: Mall is very close with atleast 5 or 6 different places to choose from. Bahama Breeze, Grand Lux, Seasons 52, etc.
It was a good experience in the hotel, check-in was effortless and the room was very nice and clean. Bed was very comfortable and came with a nice 3-pack of massage oils and lotions as well. Nice ambiance and hotel staff was quick to bring me wine glasses upon request. Large parking lot and has a restaurant and breakfast shop downstairs.
Comment from Hotel Management
Jul 18, 2014 by Yours in hospitality, Hotel Management
Dear DB, We appreciate your feedback. We are delighted to hear that you enjoyed the comfort, cleanliness, and ambiance of our hotel! We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
Pros: Staff was excellent
Cons: Looks a little dated.
Location: Lots of shopping and close to Phila.
Overnight stay. Foos was good. Large social area. Not overcrowded. I would go again. Great outdoor pool.
Comment from Hotel Management
Jul 6, 2014 by Yours in hospitality, Hotel Management
Dear valued guest, We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, easy access

Posted Jun 6, 2014
Pros: the cleanliness
Cons: computer access speed in the business center
Location: we were there looking for an apartment in Philadelphia for my daughter
This hotel is likely situated relative to Philadelphia (except for the $5 bridge toll going into Philadelphia [but not coming back across])...very clean....the only problem was the 'business center', one computer was down and the other took 45 minutes to check my bank account balance....but besides the business center, everything was great
Comment from Hotel Management
Jun 10, 2014 by Yours in hospitality, Hotel Management
Dear valued guest, Thank you for taking the time to post a review about your recent stay with us. We apologize for the inconveniences you encountered in the business center during your stay. We are in the process of planning a new fully functional business center for all of our guests needs. We hope to see you again when your travels bring you back to the Philadelphia area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by David from Belfast

Big, busy and noisy

Posted Jun 2, 2014
Cons: Better soundproofing.
We arrived during an Indian wedding. The lobby was packed full of people and we had to fight our way to the check in desks. We could barely hear the lady at the check in desk. Our room had an internal door with the room beside ours. You could hear everything they were doing until 5.30am, then the TV was on at a loud volume. We also overlooked a busy road. Got very little sleep as result. Would have preferred more sound proofing. The room was clean and fairly standard.
Comment from Hotel Management
Jun 5, 2014 by Yours in hospitality, Hotel Management
Dear David, We sincerely apologize that you did not enjoy your stay with us. We are a convention hotel so at times, we will have large events such as weddings going on. We hope that you will return to our hotel when your travels bring you back to the Cherry Hill, NJ area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by Linda from MD

Easy access

Posted May 31, 2014
Cons: It would have been nice to have a refrigerator and microwave in the room.
We came for a church conference. This hotel was nice and close to many restaurants, a mall, and activities.
Comment from Hotel Management
Jun 2, 2014 by Yours in hospitality, Hotel Management
Dear Linda, We appreciate your feedback. We are happy to hear that you enjoyed your stay with us. Since we are a full service hotel with a restaurant and lounge, we do provide our guests the option of having a microwave and refrigerator for an additional fee. We apologize if this caused an inconvenience for you. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice lobby

Posted May 27, 2014
Pros: lobby,resturant staff, spacious rooms, pool area, they were very accommodating
Cons: the drain in the tub, and the rude wedding party quests
Location: the Citizens bank Philey stadium
Don't stay on the same floor as a wedding party and check the tub to see if it drains...the staff in the resturant were the BEST!!! Rooms where spacious and lobby beautiful!!!!
Comment from Hotel Management
May 29, 2014 by Yours in hospitality, Hotel Management
Dear Valued Guest, Thank you for posting your review about a recent stay with us. We apologize for the issue with noise and the bathtub. We hope that this will not deter you from returning to our hotel in the future. We look forward to having you as our guest again! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Everyone
by Andy from montreal

Easy access to philadelphia old town

Posted May 19, 2014
Pros: Value and close to old town philadelphia.
It was an overnight stay. Too short to make a detailed evaluation, but from what we saw and experienced, I would certainly stay there again. If I have to complain, itwould be the noise of air conditioning in our room.
Comment from Hotel Management
May 22, 2014 by Yours in hospitality, Hotel Management
Dear Andy, Thank you for time to post your review. We apologize for the noise of the air conditiioning unit. This has been brought to the attention of our maintenance department. We hope to see you again soon if your travels bring you back to the Philadelphia area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill