Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cameron, NC

Nice place to stay.

Posted Jul 2, 2015
Pros: The room was spacious and had the necessary amenities.
Cons: Minor touch ups and cleanup around the whole Hotel. Paint, carpeting and tile would go a long way. Repair of the laundry room.
Location: Great location with everything needed within 5-10 minutes away.
After driving up from NC and arriving at 4PM I was notified my room was not ready and would not be ready for at least another hour. After checking in to my room I was in a better mood than first arrival. The executive suite was spacious and had all that we needed for three travelers. The king size bed had a great mattress with exceptional linens. The pullout sofa was perfect and the room supplied two TV's for the separate areas. The furniture was of good quality and the room was supplied with a refrigerator, coffee maker, iron w/board and hair dryer. Inside the Hotel was a sufficient and clean 4.5 foot pool with separate hot tub. A laundry room was on the premises with two washers and two dryers but one dryer was out of order. Breakfast is from 6-9 and is worth taking time to grab. The hot and cold items are fresh and a welcome addition. My room keys stopped working all three days I stayed. After day 1 I was told not to place them in my wallet near other CC's nor place them near my phone. So even after placing it in my shirt pocket, and my wife placing it in her pants pocket, neither worked when we returned for the evening. Overall what made my stay pleasant was the staff and their mission to make things right. The manager quickly credited some room charges when I discussed the issues and did it with a smile. In addition, the kitchen staff is great at what they do and greet you as one of the family. I recommend this hotel and will keep them in mind for future stays.
3 out of 5
by A verified traveler

Good hotel but currently under renovation

Posted Jun 26, 2015
This brand normally good but this hotel is under renovation with construction crews in and out , trash from work all over grounds.
4 out of 5
Recommended
for Families
by Jose from NYC

Family Weekend getaway

Posted Apr 21, 2015 on Hotels
Took the family for a day at Cocokey water resort which is a few minutes away. I tell you we would have enjoy our trip just by staying at the hotel. Friendly staff, accommodating. Pool was drear for the kids and jacuzzi included for the adults. Breakfast was outstanding. Overall great experience. Thank you!
1 out of 5
by A verified traveler from Scranton, PA

dirty underwear

Posted Apr 13, 2015
Found dirty used underwear under the corner of our bed on the second day. Front desk didn't believe me at first and was laughing. Sent someone with gloves on to remove them. That's all that was done. GROSS
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and bright room

Posted Mar 23, 2015
Love the comfort of room and will definitely return
5 out of 5
Recommended
for Everyone
by A verified traveler

GREAT HOTEL .RIGHT ACROSS FROM COCO KEY.

Posted Mar 7, 2015
NO COMPLAINTS,A1 SERVICE!VERY PROFESSIONAL STAFF.ROOMS WERE COMFY AND CLEAN
4 out of 5
Recommended
for Families
by A verified traveler

Weekend getaway

Posted Feb 27, 2015 on Hotels
We stayed 2 nights.. Our first room wA missing a refrigerator after going to the front desk we switched rooms and had a great time.. Pool closed late the breakfast buffet was good and staff very friendly..
5 out of 5
Recommended
for Couples
by Jessie from Philadelphia

Nice Hotel

Posted Feb 17, 2015 on Hotels
It was a pleasurable experience, was excited to see the swimming pool open, reminded me of the summer. Customer service was also great
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Feb 17, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Yomairis

This traveler left a rating score only Posted Feb 17, 2015 on Hotels