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Reviews of Grand Resort Hotel - Mt Laurel - Philadelphia

3.5 out of 5
Grand Resort Hotel - Mt Laurel - Philadelphia
915 Route 73, Mount Laurel, NJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 191 out of 383 reviews" "
Rating 8 - Good. 91 out of 383 reviews" "
Rating 6 - Okay. 37 out of 383 reviews" "
Rating 4 - Poor. 24 out of 383 reviews" "
Rating 2 - Terrible. 40 out of 383 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Roger

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and friendly. The room smell of old smoke, the walls were very thin and there were many stains on the walls of the bathroom.
Stayed 1 night in Apr 2024

6/10 Okay

Natasha Quiles

Traveled with partner
Liked: Cleanliness
Was okay. You can tell it used to be great and is now just average. The hallways kinda smelled dirty and of marajuana. The indoor waterpark is an eyesore as it is closed as well as the top golf attraction. The bed and bathroom were clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kizziah

Stayed 1 night in Mar 2024

2/10 Terrible

Cameron

Got off a long plane ride and get to the hotel only to tell me it closed due to a gass leak dud even bother to call me
Stayed 2 nights in Apr 2024

2/10 Terrible

Rhale

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were closed for structural damage, but did not inform me.
Stayed 3 nights in Apr 2024

2/10 Terrible

joann

Disliked: Staff & service, property conditions & facilities
Check for was 11am, howeve, around 9:00am, 3 police officers and 2 people from the fire department said I had to leave the hotel immediately due to many violations. They said they were closing the hotel down.
Stayed 1 night in Apr 2024

2/10 Terrible

Ana

Disliked: Property conditions & facilities
Hotel is shut down!!!!!! Showed up to the property on 4/15 and there’s a sign on the door that hotel is shut down due to unsafe conditions. Was never notified and had to drive around late at night to find another hotel.
Stayed 1 night in Apr 2024

2/10 Terrible

Carolyn

Disliked: Cleanliness, staff & service
The hotel was closed! There was no notification given prior to my arrival. No suggested hotels in the area were offered.
Stayed 1 night in Apr 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!
Stayed 1 night in Mar 2024
Response from The Grand Resort Hotel Team on Apr 4, 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable!
Response from The Grand Resort Hotel Team on Mar 31, 2024
Thank you for taking the time to share your feedback about your recent stay at the Grand Resort Hotel. We appreciate your input and are committed to continually improving our services.We hope to have the opportunity to better meet your expectations

10/10 Excellent

Ernesto

Stayed 1 night in Mar 2024
Response from The Grand Resort Hotel Team on Mar 31, 2024
Thank you for taking the time to share your feedback about your recent stay at the Grand Resort Hotel. We appreciate your input and are committed to continually improving our services.We hope to have the opportunity to better meet your expectations

10/10 Excellent

Nursuna, scarsdale

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from The Grand Resort Hotel Team on Mar 31, 2024
Thank you for taking the time to share your feedback about your recent stay at the Grand Resort Hotel. We appreciate your input and are committed to continually improving our services.We hope to have the opportunity to better meet your expectations

6/10 Okay

Omayra

Traveled with group
Disliked: Cleanliness, staff & service, amenities
The surrounding area is great, plenty of dining choices around the hotel. Unfortunately, my stay was not very pleasant. No one came in to clean the room after we stepped out during the day and came back in the evening. I usually put all the trash by the door and fold the towels in a corner for housekeeping to take. When I came back, everything was still where I left it and I had no clean towels. I called down to the front desk and was told that there was nothing they could do about it because Everyone had gone home but that she would check. I never received a call back so I assumed we were not going to get any clean towels.
Stayed 2 nights in Mar 2024
Response from The Grand Resort Hotel Team on Mar 30, 2024
Thank you for taking the time to share your feedback about your recent stay at the Grand Resort Hotel. We appreciate your input and are committed to continually improving our services, we hope to have the opportunity to better meet your expectations

10/10 Excellent

Rosa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and close by
Stayed 1 night in Feb 2024
Response from The Grand Resort Hotel Team on Mar 27, 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated. Great TV's. Comfortable bedding and nice toiletries.
Stayed 2 nights in Mar 2024
Response from The Grand Resort Hotel Team on Mar 15, 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

10/10 Excellent

Monica

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Property is located on the highway. There is a bar and topgolf located inside the hotel. Was a bit disappointed by the cleanliness of the room. Only there for 2 days on a work related trip. It got the job done.
Response from The Grand Resort Hotel Team on Mar 10, 2024
Thank you for your gleaming review of the Grand Resort Hotel! are happy we met your expectations, and we are eager to see you again!

10/10 Excellent

Shpetim

Stayed 1 night in Mar 2024
Response from The Grand Resort Hotel Team on Mar 27, 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

8/10 Good

Deborah

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from The Grand Resort Hotel Team on Mar 6, 2024
Thank you for your gleaming review! We are glad to have exceeded your expectations, and we hope to see you again soon!

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service
We found the room a bit run down but very clean.
Stayed 1 night in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
the bathroom fan did not work.
Stayed 2 nights in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

2/10 Terrible

Marlee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

10/10 Excellent

Shpetim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

4/10 Poor

Wendell

Disliked: Amenities
If you are traveling for pleasure there’s no social scenery. The bar was empty and I wasn’t able to watch the NBA All Star event. The bar had four tv but it was connected via apps. The breakfast didn’t have enough portion. Just eggs and sausage turkey. Fruit and bread. If you just want to lay your head out relax then cook.
Stayed 2 nights in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Easy to get to
Stayed 1 night in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Shpetim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

6/10 Okay

Rhonda

Traveled with partner
Liked: Property conditions & facilities
Rooms need to be updated and, the tv is streaming only the WiFi disconnected often. There was a broken vent in the bathroom that hung open
Stayed 3 nights in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Shpetim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from The Grand Resort Team on Feb 7, 2024
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.

10/10 Excellent

Shpetim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from The Grand Resort Team on Feb 7, 2024
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.

8/10 Good

Marcia, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and it did not had bad smell. Great !!
Stayed 3 nights in Jan 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from The Grand Resort Team on Feb 7, 2024
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.

10/10 Excellent

Agush

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from The Grand Resort Team on Feb 7, 2024
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.

8/10 Good

Edobor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Grand Resort Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Alyssia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay the bar area was lively. room was clean linen was clean bed was really comfortable
Stayed 1 night in Dec 2023
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Bianca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very comfortable staying here, the staff were incredibly kind and helpful.
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

8/10 Good

Chana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Room was good. Bathroom not properly cleaned. We love the dining possibility at the hotel and close by after a long trip.
Stayed 1 night in Jan 2024
Response from The Grand Resort Team on Feb 7, 2024
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Mar 21, 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Did not like the room facing the street due to traffic noise
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you for taking the time to share your thoughts on your recent stay at The Grand Resort Hotel. We appreciate your honest feedback as it helps us identify areas for improvement. We're glad to hear there were aspects of your stay that you enjoyed, and we take note of the areas where we did not fully meet your expectations. We hope to have the opportunity to provide you with a more exceptional experience in the future.

10/10 Excellent

Roger

Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Manuel, Fort Lauderdale

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, friendly staff, and proximity to many nearby amenities.
Stayed 2 nights in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Gabella

Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

shpetim

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

6/10 Okay

Yvette

Traveled with family
Liked: Cleanliness, staff & service
I was very disappointed with the WiFi connections in our room; many other guests also complained. Also, although we were told that the restaurant was open from 5-9pm, this was false. We also had difficulty with the room keys. The maid service was excellent.
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you for sharing your feedback regarding your recent stay at The Grand Resort Hotel. We sincerely apologize that your experience did not meet your expectations and are truly disheartened to hear about the issues you faced. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future for a much more positive experience.

4/10 Poor

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Terrible - Don’t Book!
Shower didn’t work, WiFi kept going out, no breakfast provided even though that was a feature shown at the time of booking, confirmed at check-in, and verified by another employee.
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you for sharing your feedback regarding your recent stay at The Grand Resort Hotel. We sincerely apologize that your experience did not meet your expectations and are truly disheartened to hear about the issues you faced. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future for a much more positive experience.

4/10 Poor

Frederick

Disliked: Cleanliness, staff & service, property conditions & facilities
666
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you for sharing your feedback regarding your recent stay at The Grand Resort Hotel. We sincerely apologize that your experience did not meet your expectations and are truly disheartened to hear about the issues you faced. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future for a much more positive experience.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.