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Reviews of Grand Resort Hotel - Mt Laurel - Philadelphia

3.5 out of 5
Grand Resort Hotel - Mt Laurel - Philadelphia
915 Route 73, Mount Laurel, NJ

Reviews

8.2

Very Good

Rating 10 - Excellent. 186 out of 365 reviews" "
Rating 8 - Good. 90 out of 365 reviews" "
Rating 6 - Okay. 34 out of 365 reviews" "
Rating 4 - Poor. 23 out of 365 reviews" "
Rating 2 - Terrible. 32 out of 365 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and close by
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated. Great TV's. Comfortable bedding and nice toiletries.
Stayed 2 nights in Mar 2024
Response from The Grand Resort Hotel Team on Mar 15, 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

10/10 Excellent

Monica

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Property is located on the highway. There is a bar and topgolf located inside the hotel. Was a bit disappointed by the cleanliness of the room. Only there for 2 days on a work related trip. It got the job done.
Response from The Grand Resort Hotel Team on Mar 10, 2024
Thank you for your gleaming review of the Grand Resort Hotel! are happy we met your expectations, and we are eager to see you again!

10/10 Excellent

Shpetim

Stayed 1 night in Mar 2024

8/10 Good

Deborah

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from The Grand Resort Hotel Team on Mar 6, 2024
Thank you for your gleaming review! We are glad to have exceeded your expectations, and we hope to see you again soon!

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service
We found the room a bit run down but very clean.
Stayed 1 night in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
the bathroom fan did not work.
Stayed 2 nights in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

2/10 Terrible

Marlee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

10/10 Excellent

Shpetim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

4/10 Poor

Wendell

Disliked: Amenities
If you are traveling for pleasure there’s no social scenery. The bar was empty and I wasn’t able to watch the NBA All Star event. The bar had four tv but it was connected via apps. The breakfast didn’t have enough portion. Just eggs and sausage turkey. Fruit and bread. If you just want to lay your head out relax then cook.
Stayed 2 nights in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Easy to get to
Stayed 1 night in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Shpetim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

6/10 Okay

Rhonda

Traveled with partner
Liked: Property conditions & facilities
Rooms need to be updated and, the tv is streaming only the WiFi disconnected often. There was a broken vent in the bathroom that hung open
Stayed 3 nights in Feb 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Shpetim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from The Grand Resort Team on Feb 7, 2024
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.

10/10 Excellent

Shpetim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from The Grand Resort Team on Feb 7, 2024
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.

8/10 Good

Marcia, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and it did not had bad smell. Great !!
Stayed 3 nights in Jan 2024
Response from The Grand Resort team on Feb 29, 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from The Grand Resort Team on Feb 7, 2024
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.

10/10 Excellent

Agush

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from The Grand Resort Team on Feb 7, 2024
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.

8/10 Good

Edobor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Grand Resort Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Alyssia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay the bar area was lively. room was clean linen was clean bed was really comfortable
Stayed 1 night in Dec 2023
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Bianca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very comfortable staying here, the staff were incredibly kind and helpful.
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

8/10 Good

Chana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Room was good. Bathroom not properly cleaned. We love the dining possibility at the hotel and close by after a long trip.
Stayed 1 night in Jan 2024
Response from The Grand Resort Team on Feb 7, 2024
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Mar 21, 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Did not like the room facing the street due to traffic noise
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you for taking the time to share your thoughts on your recent stay at The Grand Resort Hotel. We appreciate your honest feedback as it helps us identify areas for improvement. We're glad to hear there were aspects of your stay that you enjoyed, and we take note of the areas where we did not fully meet your expectations. We hope to have the opportunity to provide you with a more exceptional experience in the future.

10/10 Excellent

Roger

Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Manuel, Fort Lauderdale

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, friendly staff, and proximity to many nearby amenities.
Stayed 2 nights in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

shpetim

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

6/10 Okay

Yvette

Traveled with family
Liked: Cleanliness, staff & service
I was very disappointed with the WiFi connections in our room; many other guests also complained. Also, although we were told that the restaurant was open from 5-9pm, this was false. We also had difficulty with the room keys. The maid service was excellent.
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you for sharing your feedback regarding your recent stay at The Grand Resort Hotel. We sincerely apologize that your experience did not meet your expectations and are truly disheartened to hear about the issues you faced. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future for a much more positive experience.

4/10 Poor

Frederick

Disliked: Cleanliness, staff & service, property conditions & facilities
666
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you for sharing your feedback regarding your recent stay at The Grand Resort Hotel. We sincerely apologize that your experience did not meet your expectations and are truly disheartened to hear about the issues you faced. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future for a much more positive experience.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place,great location.
Stayed 5 nights in Dec 2023
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Schaticqua

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

2/10 Terrible

Steven

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
My experience at this hotel was awful. The first night, the entire hall of my room was very loud. People yelling from the rooms and the halls. People blasting TV and music. I couldn't sleep. Reception moved my room to another floor. The next night, from my changed room, the same exact issue. Loud music, people yelling, etc. This was happening at around 2am. My entire trip I was exhausted because of these disturbances. I read a review here of someone mentioning similar sound insulation issues. There was a reply saying they'll work on it. It doesn't look like anything has been done in the 5 months since then. Something needs to be done about the level of noise, especially late at night. I mentioned this issue to the associate at the front desk as I was leaving. She didn't offer to reimburse me or do anything. Something for the trouble would have been appreciated. I won't be staying here again
Stayed 2 nights in Dec 2023
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you for sharing your feedback regarding your recent stay at The Grand Resort Hotel. We sincerely apologize that your experience did not meet your expectations and are truly disheartened to hear about the issues you faced. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future for a much more positive experience.

10/10 Excellent

CHRISTINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Mohammad Qasem

Stayed 1 night in Dec 2023
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Kendrick

Stayed 1 night in Dec 2023
Response from Grand Resort Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

8/10 Good

Carly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was okay. A little bit disappointed of the quality of the stay for the price. I had issues with the temperature in my room everyday. It would get up to 80 degrees in the room. Maintenance had to check it twice. My first time using the sink and shower, they filled up with water so fast. And my shower was standing water up to the top of the tub the entire time. Maintenance had to check this as well. The staff was friendly but I wish there would have been more attention to detail for the room I was given with my multiple day stay.
Stayed 3 nights in Dec 2023
Response from Filiz Gakci, Room Division Manager on Dec 15, 2023
Dear Carly,Thank you for taking the time to share your feedback with us. I genuinely appreciate your insights and want to extend my sincere apologies for any inconvenience you experienced during your stay.I'm sorry to hear about the challenges you faced with the temperature control in your room and the issues with the sink and shower. Please rest assured that we have already addressed these concerns with our maintenance team to prevent any recurrence in the future.Your comments about the attention to detail in your room are duly noted, and we will certainly use this valuable feedback to enhance our service and ensure a more comfortable experience for our guests.I'm pleased to hear that our staff was friendly, and I want to assure you that your feedback is essential to us. If there is anything else you would like to share or if there's anything we can do to make it up to you, please feel free to let us know. We value your patronage and hope to have the opportunity to welcome you back for an improved experience.Thank you once again for your feedback.Warm regards,

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Filiz Gakci, Room Division Manager on Dec 15, 2023
Dear Alexis,Thank you so much for awarding us a perfect 5 out of 5! We're thrilled to hear that you had an excellent experience at Grand Resort Hotel. If there's anything else you need or any specific feedback you'd like to share, feel free to let us know.We look forward to welcoming you back for another outstanding stay!Best Regards,

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Filiz Gakci, Room Division Manager on Dec 15, 2023
Dear Joseph,I hope this message finds you well! We appreciate your recent stay at the Grand Resort Hotel. Thank you for providing your feedback, and we're thrilled to hear you scored us 8 out of 10. Your satisfaction is our priority!If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, feel free to let us know. We're here for you.Looking forward to welcoming you back soon!Best regards,

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, nice staff, and convenient drive to Philly! Would stay here again.
Stayed 1 night in Sep 2023
Response from Filiz Gakci, Room Division Manager on Dec 15, 2023
Dear Stephanie,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at the Grand Resort Hotel. Our team works hard to create a welcoming environment, and we're thrilled to know you found our property, staff, and location to your liking.It would be our pleasure to host you again whenever your travels bring you back to the area. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more.Safe travels, and we look forward to welcoming you back in the future!

6/10 Okay

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Filiz Gakci, Room Division Manager on Dec 15, 2023
Dear Mary,We appreciate your recent stay at Grand Resort Hotel, and we value your feedback. We noticed you scored us a 6 out of 10, and we're curious to learn more about your experience. Your insights are essential to us as we continually strive to enhance our services.If you have a moment, we'd love to hear more about your stay and any specific areas where we can improve. Your satisfaction is our priority!Thank you for choosing Grand Resort Hotel. We look forward to your insights.Best regards,

10/10 Excellent

Arvelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Filiz Gakci, Room Division Manager on Dec 15, 2023
Dear Arvelle,We are thrilled to learn that you gave us a perfect score of 10 out of 10. Your feedback means the world to us, and we're delighted to have made your stay at Grand Resort Hotel exceptional.If there's anything else you'd like to share or if there's anything we can do to make your experience even better, please don't hesitate to let us know.Looking forward to hosting you again soon!Best regards,

10/10 Excellent

Jelina

Stayed 1 night in Dec 2023
Response from The Grand Resort Hotel Team on Feb 1, 2024
Thank you immensely for your glowing review of The Grand Resort Hotel! We are overjoyed to know that your experience with us was nothing short of exceptional. It's heartwarming to hear such positive feedback, and it truly motivates our team to continue delivering the high standard of hospitality we strive for. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Akilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Filiz Gakci, Room Division Manager on Dec 15, 2023
Dear Akilah,We are thrilled to learn that you gave us a perfect score of 10 out of 10. Your feedback means the world to us, and we're delighted to have made your stay at Grand Resort Hotel exceptional.If there's anything else you'd like to share or if there's anything we can do to make your experience even better, please don't hesitate to let us know.Looking forward to hosting you again soon!Best regards,

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good ‘ I love how they got smart tv’s
Stayed 1 night in Dec 2023
Response from Filiz Gakci, Room Division Manager on Dec 15, 2023
Dear Rodney,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at the Grand Resort Hotel, and we're delighted that the smart TVs added a touch of convenience to your experience.If there's anything else you loved or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We're always here to ensure your time with us is nothing short of fantastic.Looking forward to welcoming you back in the future!Best regards,