Indoor pool

Reviews of Comfort Inn & Suites Voorhees/Mt. Laurel

2.5 out of 5
Comfort Inn & Suites Voorhees/Mt. Laurel
1000 Laurel Oak Rd, Voorhees, NJ

Reviews

6.4
Rating 10 - Excellent. 228 out of 1003 reviews" "
Rating 8 - Good. 243 out of 1003 reviews" "
Rating 6 - Okay. 187 out of 1003 reviews" "
Rating 4 - Poor. 157 out of 1003 reviews" "
Rating 2 - Terrible. 188 out of 1003 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Eduardo, Brooklyn

Disliked: Cleanliness, property conditions & facilities
There were holes in the wall. The safe was not secured and the toilet kept on running.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Eduardo, We appreciate your feedback regarding your recent stay. We encourage guests to reach out to management directly with any concerns during their stay so they can be addressed promptly. Your comments have been noted for future improvements to our services and facilities. Thank you for bringing these matters to our attention.

8/10 Good

Dontae

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Dontae, We are delighted to hear that you enjoyed our hotel's location. We appreciate your positive feedback and hope you had a wonderful stay with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back in the future.

6/10 Okay

Diana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Diana, We're glad you chose to stay with us. If there are any aspects of your experience that we can improve, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Temica, Camden

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need lower prices take pool off its not working
Stayed 2 nights in Mar 2024
Response from Manager on Apr 15, 2024
Hello Temica,We appreciate your feedback and will share your concerns with the management for their review. Please feel free to reach out to them directly for any further assistance regarding your recent stay. Thank you for bringing this to our attention.

2/10 Terrible

Amelia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my daughters and i went for a wrestling event and we stay for 2 days 3 nights the toilet was broken the tv was not working we was told someone would come fix it no one came the sheet was nasty the pillows was nasty i had to go buy bed in the bags unfortunately all the hotel around was fully booked so we had to make the best of it and on the 2nd night when we got back to the room there was a diabetic needle by my room door in the hallway never would i stay there again
Stayed 2 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Amelia, We are sorry to hear about your experience and inconvenience. We strive to maintain a high standard of cleanliness and comfort for all our guests. Your feedback is valuable to us, and we will address these concerns with the relevant teams for improvement. We apologize for any discomfort caused and appreciate you bringing this to our attention.

8/10 Good

Jonelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jonelle,We're delighted to hear you had a pleasant stay with us! If you have any further feedback to share, please don't hesitate to contact us directly so we can ensure your next visit is even more enjoyable.

6/10 Okay

Temica, Camden

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old dirty and falling apart
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Temica, We appreciate your feedback and will share your comments with our team for further improvement. Your experience is valuable to us in our commitment to enhancing guest satisfaction and maintaining our standards. Please feel free to reach out to our management team with any additional details or concerns.

6/10 Okay

Oluwafemi

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The Indoor Pool is not open, I came here because of the indoor pool for my children to have fun, unfortunately I was told it’s closed
Response from Manager on Apr 3, 2024
Hello Oluwafemi, We apologize for the inconvenience regarding the indoor pool closure. We recommend reaching out to our management for any further assistance or clarification on this matter. Thank you for your understanding.

10/10 Excellent

Dakota

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Clean beautiful property with friendly staff
Stayed 4 nights in Mar 2024
Response from Manager on Apr 1, 2024
Hello Dakota,We are delighted to hear that you found our property clean and beautiful, and our staff friendly. Your satisfaction is our utmost priority. Should you have any further feedback or need assistance, please reach out to our management team directly. We value your input and hope to welcome you back in the future.

10/10 Excellent

CATRINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it!! Would definitely return.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello CATRINA,We are thrilled to hear that you had a positive experience during your stay with us. We look forward to welcoming you back in the future for another enjoyable visit. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Temica, Camden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Temica,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

2/10 Terrible

Brian

Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Brian, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any details of your stay so we can address your concerns. We strive to provide exceptional service to all our guests.

8/10 Good

Zahniya

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Zahniya, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable and the rooms and building were clean. The only thing that needs a bit of improvement is breakfast. More consistent attention needs to be made to the availability of breakfast items and the condition of the serving area.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello christine,Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our comfortable beds and the cleanliness of our rooms. Your comments about breakfast are duly noted, and we will address this with our team for further improvement. We appreciate your valuable input as we strive to enhance our guests' experiences.

4/10 Poor

Roblox

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its no pool they need state its not in order its dirty the blow dryer full lent its mold stains on walls
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Roblox,We appreciate your feedback and apologize for any inconvenience you experienced. We encourage guests to reach out to the hotel directly with any concerns to ensure they are promptly addressed. Thank you for bringing these issues to our attention so we can improve our guest experience.

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My family loves the in door pool and the complimentary breakfast every morning.
Stayed 3 nights in Dec 2023
Response from Manager on Mar 16, 2024
Hello Monique,We are delighted to hear that your family enjoyed our indoor pool and complimentary breakfast during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back again in the future for another enjoyable experience.

2/10 Terrible

Kamish

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The place was inhabitable we did not stay there.
Stayed 2 nights in Mar 2024

6/10 Okay

MJ

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There was only ever one person working the front desk and every time we needed something we had to wait. Staff was friendly. Looked like they were in the middle of a remodel, there were large rolls of carpet in the lobby, a/c units in the hall being torn apart with peices around. Room was clean though. Biggest downfall was the indoor pool was closed for "maintenance". It should have said that on the website. If I had known in advance I would have booked elsewhere. There was not enough breakfast left when we went down at 7:30, only half hour after breakfast started. If you're looking for a less expensive hotel without the bells and whistles then this is fine. If you want something nicer go to the Holiday Inn.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello MJ,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly staff and the cleanliness of your room. We apologize for any inconvenience you experienced due to ongoing renovations and the temporary closure of the indoor pool. Your comments regarding breakfast availability have been noted for our team's review. We strive to provide a comfortable stay and hope you consider staying with us again in the future.

4/10 Poor

DAYANA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel smells like cigarettes and the pool area is not sanitary. This hotel needs some major upgrades.
Stayed 1 night in Feb 2024
Response from Manager on Mar 16, 2024
Hello DAYANA,We value your feedback and will address these concerns internally for future improvements. Our team strives to provide a comfortable environment for all guests. Feel free to reach out to our management team for further assistance regarding your experience.

8/10 Good

Tamika

Traveled with family
The stay was ok. Staff could smile and be a bit more welcoming. A couple of minor things in the room that wasn’t great. However, the stay as I previously stated, overall was ok. Thank you.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 16, 2024
Hello Tamika,We appreciate your feedback regarding your recent stay with us. Our team values all guest comments to improve our services continuously. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance. Thank you for choosing to stay with us.

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smells like weed and smoke. AC didn't work in the room. Very unpleasant
Stayed 1 night in Feb 2024
Response from Manager on Mar 16, 2024
Hello John,We're sorry to hear about your experience and regret any inconvenience caused during your stay. Guest feedback is valued, and we will address these concerns promptly to enhance our service standards for future visits.

8/10 Good

Desiree

Traveled with partner
Proximity to area businesses
Stayed 2 nights in Feb 2024
Response from Manager on Mar 16, 2024
Hello Desiree,We appreciate your feedback on the proximity of our hotel to area businesses. We always aim to provide a convenient location for our guests to access nearby establishments. Your comments will be shared with our team for further review and consideration for future improvements. Thank you for taking the time to share your experience with us.

8/10 Good

Marcie

Stayed 1 night in Feb 2024
Response from Manager on Mar 16, 2024
Hello Marcie,We're thrilled you enjoyed your stay with us! Should you have any suggestions or concerns, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Vandy

Liked: Property conditions & facilities
Disliked: Amenities
wasnt the worst but wouldnt stay again
Stayed 2 nights in Jan 2024
Response from Manager on Mar 16, 2024
Hello Vandy,We value your feedback and apologize that your experience did not meet expectations. We appreciate your comments and will use them to improve our services. If you have any further feedback, please contact our management team for assistance with your concerns.

10/10 Excellent

Olushola

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory
Stayed 1 night in Jan 2024
Response from Manager on Mar 16, 2024
Hello Olushola,We appreciate you taking the time to leave a review. Should you have any further feedback, please feel free to contact our management team directly. Thank you for choosing us for your stay.

8/10 Good

Jerrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Mar 16, 2024
Hello Jerrie,We're thrilled that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.

4/10 Poor

KENNETH, Cherry Hill

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Mar 17, 2024
Hello KENNETH,We appreciate you choosing our hotel for your stay. If you have any specific feedback you'd like to share from your experience, please don't hesitate to contact us directly. We value your input and hope to welcome you back in the future.

4/10 Poor

Dionna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was very poor. I wish I could add the pictures that I took of area after area of unmaintained property. The guy who checked us in had dirty clothes on! No one had a uniform, so I had no idea who to really ask for help. The free breakfast was a total joke. Actually, the best thing about the hotel was the waffle iron that actually gave crisp waffles (just don't expect much else). The pool area was crazy looking, however the water was clear. I am quite surprised that Comfort Inn would allow anyone with such poor quality to have a franchise with their name on it. The hotel room itself was visually clean, even though we did have to request a new one immediately because the first room, when we first went up, was unlatched and had someone else's stuff inside. I would like to be contacted by Comfort Inn headquarters to share pictures.
Stayed 1 night in Jan 2024
Response from Manager on Mar 16, 2024
Hello Dionna,We are sorry to hear about the issues you encountered during your stay. We will pass along your concerns to the appropriate departments for review. We strive to maintain high standards and will address any areas needing improvement. Please feel free to contact Comfort Inn headquarters directly to share your feedback and pictures. Your comments are valuable in helping us enhance the guest experience.

8/10 Good

Saddiqque

Stayed 1 night in Jan 2024
Response from Manager on Mar 16, 2024
Hello Saddiqque,We're delighted to hear you enjoyed your stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out. We hope to welcome you back soon for another fantastic experience!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok rooms but you get what you pay for
The clerk at checkin said our room number out loud and loudly twice during checkin. There were a group of men sitting in the lobby watching us check in. I was staying with my 17 year old daughter and we both felt very uncomfortable. The breakfast wasn't great. Only powdered creamer or 2% milk for the coffee and the waffles tasted sour so I think the batter had gone bad. The lobby was also quite cold. The clerk had to wear a winter coat while working.
Stayed 1 night in Jan 2024
Response from Manager on Mar 16, 2024
Dear Guest,I'm sorry to hear about your less than satisfactory experience at our hotel. We appreciate your feedback and take the security and comfort of our guests very seriously. Your concerns will be addressed with our team. We aim to continuously improve our services and hope to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Latrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Mar 16, 2024
Hello Latrice,We are delighted to hear that you had an exceptional experience during your stay with us. We look forward to welcoming you back soon for another wonderful stay!

10/10 Excellent

guirguis

Liked: Cleanliness, amenities
Stayed 2 nights in Oct 2023
Response from Manager on Mar 16, 2024
Hello guirguis,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to share them with us directly. We look forward to welcoming you back in the future.

6/10 Okay

Teresa, York

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Manager on Mar 16, 2024
Hello Teresa,We appreciate you taking the time to leave a rating. Should you have any specific feedback from your stay, please do not hesitate to reach out to us directly. We value your input and would like to ensure your future experiences exceed your expectations.

2/10 Terrible

Arturo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty place
This place is disgusting and comfor inn should be ashamed for letting one of there properties get so nasty
Stayed 5 nights in Jan 2024
Response from Manager on Mar 16, 2024
Hello Arturo,We're disheartened to hear about your experience. Feedback like yours is crucial for us to improve. Please reach out to our management team directly to address your concerns. Thank you for bringing this to our attention.

10/10 Excellent

Jeffrey S.

All was phenomenal!!!!! Great stay
Stayed 4 nights in Jan 2024
Response from Manager on Mar 16, 2024
Hello Jeffrey S.,We are thrilled to hear that you had a phenomenal stay with us! Your positive feedback is truly appreciated. We hope to welcome you back again soon for another wonderful experience!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Mar 16, 2024
Dear Guest,We're sorry to hear your stay didn't meet your expectations. Please do reach out to us to discuss any concerns you may have had during your visit. We value your feedback and would like to address them accordingly.

2/10 Terrible

NADIR HAMID

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel. Pictures are no where close to reality. Gym don't exist (bunch of boxes with broken/ripped machines). Pool has mold and is filthy. Staff is not professional at all. Lobby smells horrible. It's not a pet free facility either!
Response from Manager on Mar 16, 2024
Hello NADIR HAMID,We appreciate your feedback and regret to hear about your experience. We encourage guests to reach out to our management team for any further assistance with their concerns. Thank you for sharing your observations with us.

6/10 Okay

rogelio

Stayed 2 nights in Dec 2023
Response from Manager on Mar 16, 2024
Hello rogelio,We're sorry to hear that your stay was average. If you have any specific feedback to share, please reach out to us so we can improve our services for future guests.

8/10 Good

Jean

Stayed 1 night in Dec 2023
Response from Manager on Mar 16, 2024
Hello Jean,We're delighted to hear you had a pleasant stay with us! We look forward to welcoming you back in the near future. Please feel free to reach out if you have any further comments to share.

4/10 Poor

Junita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room And the bed was comfortable but the tv was broken and the shower curtain had holes In it the shower was awful water came out very slow.
Stayed 6 nights in Dec 2023
Response from Manager on Mar 16, 2024
Hello Junita,We appreciate your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced during your time here. It's important for us to know where we can improve to provide a better experience for our guests in the future. We hope this experience won't deter you from considering us again for future stays.

8/10 Good

Hugo

Traveled with family
Stayed 1 night in Dec 2023
Response from Manager on Mar 16, 2024
Hello Hugo,We're thrilled to hear you had a positive experience during your stay! Please know we're always here to assist with any assistance or feedback you wish to share. We hope to welcome you back soon!

6/10 Okay

Sunil

Business traveler
Disliked: Cleanliness
Could do better
There were wifi issues. The service was spotty. The male staff could use a friendlier manner.
Stayed 3 nights in Dec 2023
Response from Manager on Mar 16, 2024
Hello Sunil,We appreciate your feedback on the wifi and staff interactions. We will review these points internally for further improvement. Thank you for bringing this to our attention.

2/10 Terrible

Francis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go there if you don't care about service.
This was one of my worst stays in recent times. The staff was so unfriendly and rude. Breakfast was also closed an hour early and no courtesy of even letting us know when they saw us getting there and sitting down.
Stayed 1 night in Dec 2023
Response from Manager on Mar 16, 2024
Hello Francis,We're sorry to hear about your experience and appreciate your feedback. We strive to provide excellent hospitality to all our guests. Your comments will be shared with the team for further training and improvement opportunities to prevent similar occurrences in the future. Thank you for bringing this to our attention.

6/10 Okay

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do better
Staff not very friendly or knowledgeable. Owner was onsite but not friendly at all! Rooms are just ok.. Hotel has a smell in hallways…
Stayed 2 nights in Dec 2023
Response from Manager on Mar 16, 2024
Hello Elizabeth,We appreciate your feedback and regret to learn of your experience. Your comments will be shared with the team for internal review. For any further concerns, we advise reaching out to our management directly. Thank you for your valuable input.

2/10 Terrible

Kelly

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Noisy loud neighbors management would not acknowledge our concerns. Smell of Marijuana and mold. Lobby was freezing just poor poor nasty place to stay would not recommend
Stayed 2 nights in Dec 2023
Response from Manager on Mar 16, 2024
Hello Kelly,We apologize for any inconvenience you experienced during your stay at our hotel. Please feel free to contact our management team directly to address your concerns and provide further feedback for improvement. Your comments are valuable to us as we strive to enhance the overall guest experience.

2/10 Terrible

Ms Shavon

Stayed 1 night in Dec 2023
Response from Manager on Mar 17, 2024
Hello Ms Shavon,We're sorry to hear you did not fully enjoy your stay. Please don't hesitate to contact us with any specific concerns you may have so we can address them promptly. We value your feedback and hope to welcome you back for an improved experience in the future.

6/10 Okay

Roberto

Liked: Room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Mar 16, 2024
Hello Roberto,We appreciate you choosing to stay with us. If there's anything we can do to improve your experience, please don't hesitate to contact us directly. We look forward to welcoming you back in the future.

2/10 Terrible

MOHAMMAD

Stayed 3 nights in Dec 2023
Response from Manager on Mar 16, 2024
Hello MOHAMMAD,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address any specific concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

MOHAMMAD

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first impression when i first walked in, was very disappointing needles on the floor I asked the front desk. When was the last time you guys sweep outside the front desk said the guy is busy but he’s gonna come now, also a customer was at the front desk yelling There’s blood stain on her bed. The smell of the carpet was unbelievable, the attitude of the staff not good for business. We had to stay two weeks. A few days in there is a rat in the room when we call the front desk they told us I’m sorry, but we have a company to check it out. We’ve been having this problem. He switched us to another room. And the next day another rat got in the second room. I understand you get what you pay for but come on not that bad.
Stayed 14 nights in Dec 2023
Response from Manager on Mar 16, 2024
Hello MOHAMMAD,We're sorry to hear about your experience during your recent stay. Your feedback is valuable to us, and we will share it with our team for improvement. Please feel free to reach out to our management team to address any further concerns.

2/10 Terrible

Armie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023