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Reviews of Motel 6 Mount Pleasant, TX

2 out of 5
Motel 6 Mount Pleasant, TX
2502 West Ferguson Rd, Mount Pleasant, TX

Reviews

6.8
Rating 10 - Excellent. 73 out of 269 reviews" "
Rating 8 - Good. 77 out of 269 reviews" "
Rating 6 - Okay. 39 out of 269 reviews" "
Rating 4 - Poor. 38 out of 269 reviews" "
Rating 2 - Terrible. 42 out of 269 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Vivian J.

Traveled with partner
It was very clean. Liked that there was no carpet floor. Very simple place to stay if you’re not looking for too many amenities but that was ok with us, although there was small fridge and microwave in our room. Rooms are outdoor entrance if that matters to anyone. Table in room broke when we were packing our bags to leave and I notified the front desk and they were understanding. Volume on tv remote didn’t work. Still was ok since the place looked and smelled clean upon arrival.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Vivian, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

4/10 Poor

james

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
I asked the front desk clerk 3 different times to fix the tv/cable box. Said they would NOPE didnt happen. Rooms needs to be redone. Sheetock needs to be replaced. And oh ya a working microwave.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

john

Traveled with family
Liked: Cleanliness, staff & service
The first room was horrible. The light in the bathroom did wrong. The tv didn't work. And i didn't get the room i reserved. But,the next morning. A worker made every thing right. The night worker lied about having maintenance come check the room. And she didn't even call to let me know he wasn't coming.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Michel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

stephen

Liked: Cleanliness, staff & service, room comfort
Hotel Stay Like It Used to Be!
This hotel is of average quality, no frills, but excellent value and service. How about maid service daily? Yep! How about reservation cancellation up to 6pm of the reserved day of arrival? Yep! And, the rate for a night is less than 50% of the Hampton Inn 500' away. These are features that quality hotels used to provide, but no more. Stay here, you'll smile when you do.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Sammy

Liked: Cleanliness
Disliked: Property conditions & facilities
General conditions of room was not very good.
Stayed 1 night in Oct 2023

10/10 Excellent

Kristi

Stayed 1 night in Oct 2023

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Mickey

Filthy
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 9, 2023
Hi Mickey,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Garry W

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

2/10 Terrible

jaymi

Stayed 2 nights in Jul 2023

6/10 Okay

Angela

Stayed 3 nights in Jul 2023

10/10 Excellent

Kevin

Stayed 1 night in Jul 2023

2/10 Terrible

Maan

Stayed 1 night in Jun 2023

2/10 Terrible

Keri

Stayed 1 night in Jun 2023

6/10 Okay

Jeffery

Stayed 1 night in Jun 2023

2/10 Terrible

Lozina

Stayed 1 night in Jun 2023

4/10 Poor

Paxton

Stayed 1 night in May 2023

2/10 Terrible

Carmon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs, blood on the actual pillow inside the pillow case, just plain nasty
Stayed 1 night in May 2023
Response from Brand Experience Team on May 31, 2023
Hi Carmon, We are disappointed to learn that we fell short of your expectations. We take reports of pest control and poor cleanliness very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Excellent

Gregory

Stayed 1 night in Apr 2023

8/10 Good

Josie

Stayed 2 nights in Apr 2023

2/10 Terrible

John, North Sydney

Business traveler
I arrived and was not able to find anyone to give me a key for my room. I rang the bell and waited. Then came back 10 minutes later and still no one. I had to leave and find another hotel. I put a complaint in but didn’t hear back. I paid for the room too
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 3, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. It was quiet and the parking was easy.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Mar 27, 2023
Hi Tami,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Bernardo

Stayed 1 night in Feb 2023

10/10 Excellent

Antoinette

Stayed 1 night in Feb 2023
Response from Nancy Y. on Feb 23, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Christopher

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Trashy and the room walls are paper thin
Stayed 1 night in Feb 2023
Response from Nancy Y. on Feb 23, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Kevan

Stayed 1 night in Jan 2023
Response from Nancy Y. on Feb 23, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Audrea

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great
Stayed 1 night in Jan 2023
Response from Nancy Y. on Feb 23, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Chris

8/10 Good

Karen

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is your average room, there's a big area to walk my dog and the staff is most considerate.
Stayed 1 night in Dec 2022
Response from Brand Experience Team on Jan 17, 2023
Hi Karen,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

4/10 Poor

Melissa

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Dec 2022
Response from Brand Experience Team on Jan 17, 2023
Hi Melissa, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Robert

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Brand Experience Team on Jan 17, 2023
Hi Robert,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 Good

Matthew, La Quinta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok.
Response from Brand Experience Team on Jan 17, 2023
Hi Matthew,Thank you for positively rating your stay!Lilith#Team6

4/10 Poor

Christophe

Stayed 1 night in Nov 2022
Response from Brand Experience Team on Jan 17, 2023
Hi Christophe,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Jacob

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever stayed at in my life. First TV didn't work. They never fixed it. No extra toilet paper one towel and than we get switched to another room no hot water pipes leaking flooded floor. Never stay there. Crackheads everywhere also.
Stayed 3 nights in Oct 2022
Response from Brand Experience Team on Oct 31, 2022
Hi Jacob,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Stacy

Traveled with family
Needs work
I've stayed at this property w ny handicap mother on numerous occasions. This stay was awful..from the check in to the room they out us in to the people who were in rooms around us...needless to say i hadxto go back to desk n asked for different room in different area of complex or give me a refund...we got a different room after me having to talk with the clerk that barely spoke English....safety needs work...rooms need work..no hot water...they need to really clean the property up and the people they let stay there....1st room ..ac didn't work..it had bad odor and the area n people around us was awful....now room they moved us to ac worked..no odor..n felt somewhat safer..still no hot water...but pet friendly which is our main reason staying...They need to fix alot on this property..
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Oct 31, 2022
Hi Stacy,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
My non-smoking room smelled like smoke, the bath towels were like thin hand towels, the bed and pillows were stained.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Oct 31, 2022
Hi Traveler,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fur den Preis alles in Ordnung. Internationales Klientel.
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Oct 31, 2022
Hallo Jessica,Vielen Dank, dass Sie Ihre Bewertung geteilt haben. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben! Bis zum nächsten Mal, Wir lassen das Licht für Sie an!Maz K.#Team6

8/10 Good

Roney

Stayed 1 night in Sep 2022
Response from Nancy Y. on Sep 30, 2022
Thank you for positively rating your stay!!Nancy Y.#Team6

6/10 Okay

Billy and Valarie

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Picture need updated. Not at all what photos displayed. Very disappointed
Stayed 1 night in Sep 2022
Response from Nancy Y. on Sep 30, 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

Bonnie

Business traveler
Stayed 2 nights in Sep 2022
Response from Nancy Y. on Sep 30, 2022
Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Nancy Y.#Team6

2/10 Terrible

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
They say a picture says it all. In this case I walked into a room that smelled. Had mold. A front door that mice could fit through easily. A cracked mirror. A lobby that had no air conditioning. My last memory was of a guy buying drugs from a person waiting on him in the truck I feared for my life all night long. Never again.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Oct 31, 2022
Hi Sandra,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Clayton

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel cleaning staff and maintenance were very friendly front desk was no help at all when I told them my toilet was leaking until I told them I wanted a new room. Front staff was terrible and not helpful.
Stayed 3 nights in Sep 2022
Response from Nancy Y. on Sep 30, 2022
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Keon

Stayed 1 night in May 2022
Response from Nancy Y. on Sep 30, 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Suzzanna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Never again
Air conditioner was no working properly. Kept shutting off. Telephone did not work. Trim along floor was falling off. No parking near room. Had to park on opposite side of room because there was no parking on the backside. When I say no parking I mean no parking lot at all.
Stayed 1 night in Aug 2022
Response from Nancy Y. on Sep 30, 2022
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Dartanay

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Just poor service
They had roaches the TV did not work it took them 20 minutes to come upstairs switch rooms the TV didn’t work in that one I pay for smoking room could not smoke in the third room so I got three rooms that night the service was terrible
Stayed 1 night in Aug 2022
Response from Nancy Y. on Sep 30, 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Kim

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No TV, no internet, no extra lock on the door, no toiletries, no Kleenex. Was disappointing to say the least.
Stayed 1 night in Aug 2022
Response from Nancy Y. on Sep 30, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Festival stay
Just what we needed!
Stayed 4 nights in Jul 2022
Response from Nancy Y. on Sep 30, 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service
Disliked: Amenities
It was private and pretty clean but took awhile checking in
Stayed 1 night in Jul 2022

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022