Ratings based on 505 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Great location, room so so.

Posted Mar 23, 2015
Pros: The location for the beaches and downtown was terrific, the staff were very friendly and the breakfast was quite good.
Cons: Obviously, the issue with the room wouldn't be hard to improve.
Location: Close to the beaches, and the highway to downtown. Also, grocery stores and restaurants very close too.
For some reason we were given a room for the handicapped, which normally is a good thing because of the larger space. However, in this case the shower was situated about 4 feet from the floor which would have been fine for someone in a wheelchair or a small child, but showering for an adult was almost impossible. In addition, the air conditioning unit sounded like an aircraft carrier when it came on, and the fridge was so loud we had to unplug it at night to get any sleep.
3 out of 5
by A verified traveler

Posted Mar 17, 2015
Room had humid feel/ smell to it. Bed was too soft
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mass

HI Express Mt. Pleasant

Posted Mar 10, 2015
Pros: Location was great for downtown, shopping and dining
Location: Downtown close, restaurants wonderful
Room, location, staff were excellent, friendly, helpful. Only problem was room was very dusty, my wife took a towel and dusted everywhere. Housekeeping staff were notified.
Comment from Hotel Management
Mar 18, 2015 by Manager, Hotel Management
Thank you for taking the time to review your stay with us. I will use your feedback to help better our services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value. Convenient to downtown

Posted Feb 21, 2015
It was a nice hotel for the money. I was not thrilled that the Saturday rate was $100 more per night than the Sunday rate. It was a great location! Convenient to dowtown Charleston and where we needed to go. Glad it is right across the street from a Whole Foods! Morning breakfasts were great and workout room clean if a bit small.
Comment from Hotel Management
Mar 18, 2015 by Manager, Hotel Management
Thank you for being our guest.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montclair,CA

Nice hotel - near Patriots Point

Posted Feb 14, 2015
Pros: Very satisfied with the room and bed/pillows. We slept well and liked the microwave and refrigerator in the room (though we didn't use it).
Cons: Only wish on the weekends that the complimentary breakfast was a little longer than 10am. We had slept well and didn't wake up until then.
Location: Very close off the main highway. Near USS Yorktown, College of Charleston sports complex, and Ft Moultrie as well as beaches/coastline.
We met up with another family who recommended we all stay at this hotel. It was very close to the College of Charleston softball complex. No problem when we checked in later than we hoped. Easy checkout also.
Comment from Hotel Management
Mar 6, 2015 by Manager, Hotel Management
I am so glad you enjoyed your stay. I do hope you will return in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Augusta, GA

One night

Posted Jan 24, 2015
Pros: Localization and room.
Cons: Breakfast
Location: Close to the historic downtown Charleston, outlet and beach.
Despite having stayed only one night we enjoyed. The hotel is well located, the room and the bathroom clean, great bed. The breakfast could be better. We recommend and we will return.
Comment from Hotel Management
Mar 6, 2015 by Manager, Hotel Management
I do hope you will stay with us again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom South Carolina

Posted Jan 21, 2015
Very nice hotel. Breakfast is included and snacks in the late afternoon. Will stay again.
Comment from Hotel Management
Mar 7, 2015 by Manager, Hotel Management
Thank you so much!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but normal

Posted Jan 3, 2015
Only thing wrong with the room was the Bathroom only had a handheld shower Wand, no tub
Comment from Hotel Management
Jan 6, 2015 by Manager, Hotel Management
Thank you for staying with us. The reason you had no tub is because you booked a handicap accessible room.
2 out of 5
Recommended
for Families
by A verified traveler

Basic

Posted Dec 29, 2014 on Hotels.com
I booked a Queen suite. NOT A SUITE! Just a room with 2 beds! It has the same annoying features all hotel rooms have: not enough lighting, not enough outlets, and a teeny tiny closet for 4 people. NO RooM SAFe! The free breakfast was basic at best. The kicker was the room next to us had people staying who talked loudly and banged doors,etc. until 4AM! I didn't realized hotel walls were made of paper!
Comment from Hotel Management
Mar 14, 2015 by Manager, Hotel Management
What you booked was our Jr. Suite which, as described on the website, has 2 queen beds and a small sitting area with a couch (one room, studio style). I am sorry to hear that ALL hotels annoy you.
5 out of 5
Recommended
for Everyone
by A verified traveler

1st Class

Posted Dec 29, 2014
Everything was great from the breakfast, to the room, to the friendly staff. We have stayed here before and will again. This stay was on Christmas night and they upgraded us to the king suite for free.
Comment from Hotel Management
Jan 6, 2015 by Manager, Hotel Management
I am so glad to hear that you enjoyed your stay. I do hope you will return.