Double Room, 2 Double Beds | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
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Reviews of Super 8 by Wyndham Mt. Pleasant

2 out of 5
Super 8 by Wyndham Mt. Pleasant
2323 S Mission St, Off Hwy 27N on Bus Rt 27N, Mount Pleasant, MI

Reviews

7.8

Good

Rating 10 - Excellent. 361 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 90 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jenny

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
PROS: 1) The employees were very helpful and friendly. 2) The beds were clean. CONS: 1) The bathroom floor looked like it had not been cleaned in some time. 2) The walls are very thin - we could easily hear the people in the rooms next to us. They weren't being extremely loud, but it was still easy to hear them late into the night. 3) There was NO hot water. I was able to take a lukewarm shower, but it never became hot. Same goes for the bathroom sink water - never hot. 4) The breakfast was lacking. My kids ended up eating pop-tarts as their best option. The coffee tasted very watered down. 5) The elevator worked but sounded like it didn't want to. This is just a Super 8 that is past its prime. It is old and it shows. The employees, however, were great.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeanine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great all around
Stayed 1 night in Apr 2024

2/10 Terrible

brenda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was nothing unique about this property. It’s old it needs to be updated. The towels are so thin. The beds are hard as a rock. The fan in the bathrooms are so damn loud. I didn’t even have phone in my room because the toilet wasn’t working. I will never return to this property and I suggest nobody else does $225 Was definitely not worth it
Stayed 1 night in Apr 2024
Response from Jeremy on Apr 23, 2024
Brenda, Thank you for taking the time to share your experience and for the valued feedback.

4/10 Poor

susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Have stayed there many times but will not anymore. Dirty carpet, sink stopped up, general run down condition.
Stayed 1 night in Apr 2024
Response from Jeremy on Apr 23, 2024
Susan, Thank you for taking the time to share your experience. I am saddened that your stay was not more enjoyable and will be addressing this with out Team.

6/10 Okay

Katie

Traveled with group
Liked: Staff & service
I had stayed here before and had been pleasantly surprised at the condition of the hotel—it was above my expectations. This most recent experience was below my expectations and markedly different from my previous experience. The room was not very clean and there were noise issues with other guests that seemed not to care that others were sleeping when they had a 5am dance party with loud music. The staff was nice and helpful but the property itself and other guests were less than ideal
Stayed 2 nights in Apr 2024
Response from Jeremy on Apr 23, 2024
Katie, Thank you for taking the time to share your experience. I do apologize that the stay did not meet your expectations. I will be addressing the cleanliness issue with our Team to ensure proper inspection of rooms before release. If other guests are ever causing a disturbance, please notify the Front Desk so that we can ensure a peaceful stay for all.

4/10 Poor

Robyn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Went into my first room and there was vomit on the back of toilet and on floor. Was switched to another room with no apologies and that room had very stained carpet and some kind of bug that kept crawling out of the sink. Didn’t stay out long enough to see what kind of bug. Missing ceiling panels in hallway. I understand it’s a cheaper hotel but I just wanted cleanliness.
Stayed 3 nights in Apr 2024
Response from Jeremy on Apr 23, 2024
Robyn, Thank you for taking the time to share your experience. I do apologize for the less than satisfactory state of the room. I will be addressing this with our Team.

2/10 Terrible

Landon

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible rooms and service
Stayed 1 night in Apr 2024
Response from Jeremy on Apr 23, 2024
Landon, Thank you for taking the time to provide a rating. I am sorry that your stay was not more enjoyable. We are always seeking feedback on how we may improve our services or facilities for your next visit.

10/10 Excellent

Melissa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean. Friendly staff. Prices are cheaper.
Stayed 1 night in Apr 2024

8/10 Good

Shaun P

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is kept clean. It definitely shows its age, like carpeting, but it was clean. Staff that i dealt with were very friendly and helpful. A very nice place to stay for a night or two while passing through.
Stayed 1 night in Apr 2024
Response from Jeremy on Apr 23, 2024
Shaun, Thank you for taking the time to provide a rating and to share your experience. We are currently looking at a full hotel renovation to occur in the next year.

2/10 Terrible

Maryann

Disliked: Cleanliness, amenities, property conditions & facilities
When entering the room the lights flickered and the lamps were unplugged. Once the lamps were on I found that the comforter had what looked like dry milk spilled all over it. There was mold on the window and the window sounded like it was open all night even with the blinds pulled shut. The pillows had stains on them and the soft blanket that was in between the comforter and sheets had long black hairs embedded in it.
Stayed 1 night in Mar 2024
Response from Jeremy on Apr 10, 2024
Maryann, Thank you for taking the time to share your experience and for the valuable feedback. I do apologize for the condition of the room upon your arrival; this is not indicative of the level of service we strive to achieve. I will be addressing your concerns with our Team to ensure a thorough inspection is completed prior to allowing occupancy of a room.

10/10 Excellent

Eugene

Liked: Cleanliness, amenities, property conditions & facilities
We stay here quite often and are happy with the staff, hotel and breakfast.
Stayed 1 night in Mar 2024
Response from Jeremy on Apr 10, 2024
Eugene, Thank you for taking the time to share your experience and for the outstanding rating. We look forward to your next visit with us.

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jeremy on Apr 10, 2024
Amy, Thank you for taking the time to share your experience. We are always open to feedback on how we may improve for your next stay with us.

8/10 Good

jodi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Our initial room smelled like stall smoke and had cigarette ashes all over the bathroom floor. The receptionist was friendly and accommodating and moved us to another room. This room really wasn’t any better. The carpet is stained and gross. The bath tub wasn’t clean and had hair in it. There’s specks of something on the tub and walls. A positive, the beds were clean and comfortable. If your just looking for a place to sleep this would be sufficient.
Stayed 1 night in Mar 2024
Response from Jeremy on Mar 31, 2024
Jodi, Thank you for taking the time to share experience and for the valuable feedback. I do apologize for the conditions you experienced but am glad the Team took steps to provide you a more comfortable room.

10/10 Excellent

Doloria

hotel was awesome.
Stayed 1 night in Mar 2024
Response from Jeremy on Mar 27, 2024
Doloria, Thank you for taking the time to share your experience with such a fantastic rating. We do look forward to your next visit with us.

8/10 Good

Shaniqua

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Mar 2024
Response from Jeremy on Mar 27, 2024
Shaniqua, Thank you for taking the time to share your experience with such a great rating. We do look forward to your next visit with us.

8/10 Good

DJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff. Good value, above average continental breakfast and 11 a.m. checkout time. We've stayed here before, and will stay again when visiting Soaring Eagle.
Stayed 1 night in Mar 2024
Response from Jeremy on Mar 27, 2024
DJ, Thank you for taking the time to share your experience with such a great rating. We do look forward to your next visit with us.

2/10 Terrible

Seth

Stayed 1 night in Mar 2024
Response from Jeremy on Apr 10, 2024
Amy, Thank you for taking the time to share your experience. We are always open to feedback on how we may improve for your next stay with us.

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Jeremy on Mar 20, 2024
Jared, Thank you for taking the time to share your experience and for the terrific rating. We do look forward to having you as our guest again soon.

6/10 Okay

Joe

Traveled with partner
Liked: Staff & service
xxx
Stayed 1 night in Mar 2024
Response from Jeremy on Mar 20, 2024
Joe, Thank you for taking the time to share your experience. We are always seeking feedback on how we may improve for your next visit.

6/10 Okay

David

Business traveler
Disliked: Amenities
Decent property for the price. Room air was extremely dry.
Stayed 1 night in Mar 2024
Response from Jeremy on Mar 20, 2024
David, Thank you for taking the time to share your experience. We are always seeking feedback on how we may improve for your next visit.

2/10 Terrible

Leah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down- cigarette smoke smell, exterior window in room in disrepair.
Stayed 1 night in Mar 2024
Response from Jeremy on Mar 26, 2024
Leah, Thank you for taking the time to share your experience and for the valuable feedback. We will address the concerns you have brought to our attention.

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Parking lot was extremely icey. Salt should have been put down.
Stayed 1 night in Mar 2024
Response from Jeremy on Mar 20, 2024
Richard, Thank you for taking the time to share your experience and for the outstanding rating; I am glad our Team made your visit you enjoyable. We do look forward to having you as our guest again soon.

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities
Conveniently located
Stayed 1 night in Mar 2024
Response from Jeremy on Mar 20, 2024
Sharon, Thank you for taking the time to share your experience. We are always seeking feedback on how we may improve for your next visit.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeremy on Mar 20, 2024
Thomas, Thank you for taking the time to share your experience. We are always seeking feedback on how we may improve for your next visit.

8/10 Good

Richard

Stayed 1 night in Mar 2024
Response from Jeremy on Mar 31, 2024
Richard, Thank you for taking the time to share your experience with such a great rating. We do look forward to having you as our guest again.

10/10 Excellent

Adeyemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and environment.
Stayed 1 night in Feb 2024
Response from Skylar on Mar 8, 2024
Adeyemi, thank you for taking the time to leave us the fantastic review! We are glad to hear you enjoyed your stay and hope you'll revisit!

10/10 Excellent

Robin

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the e.ployess, the room was really nice, theres shopping and food options close to the hotel,breakfast is nice and we bring our dog. She likes it there to
Stayed 2 nights in Feb 2024
Response from Jeremy on Mar 20, 2024
Robin, Thank you for taking the time to share your experience and for the outstanding rating. We do look forward to having you as our guest again soon.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were fine. The room was nice and had everything we needed. It probably sounds weird but I really liked the shower. We liked the 24-hour free coffee; the breakfast was basic but a good variety (cereals, muffins, fresh fruit, cookies, milk, and juice).The only issue we had was that the room heater was noisy - fortunately we always travel with ear plugs so it didn't keep us awake. Overall, good value and a comfortable stay - we will stay here in the future.
Stayed 1 night in Feb 2024
Response from Skylar on Feb 24, 2024
James, we are thrilled to hear you enjoyed your stay here with us! We appreciate your feedback and are excited to have you as a guest again in the future!

2/10 Terrible

Jj

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The stay its self was alright like list times. But they try and hold your deposit for you unknowingly being loud is there excuse… They state “we will and can hold Your deposit for literally whatever we want to” even when in fact they cannot… The afternoon you get guy is a great guy but the lady is very arrogant, and definitely shouldn’t be in this business. As a family that has multiple hotels and motels. This was an EXTREMELY bad stay…
Stayed 1 night in Feb 2024
Response from Jeremy on Feb 26, 2024
JJ, Thank you for taking the time to share your experience. The comfort and well being of all our guests is of the upmost importance to us. I will address how to best handle these types of situations with our Team Members.

6/10 Okay

Gordon

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Skylar on Feb 23, 2024
Gordon, Thank you for taking the time to share your experience and for the awesome rating.

6/10 Okay

Bonnie

Traveled with partner
Liked: Staff & service
Staff is really nice. Place is outdated in the rooms but they are clean. Not much of a breakfast, cereal, pop tarts or muffins.
Stayed 1 night in Feb 2024
Response from Skylar on Feb 23, 2024
Bonnie, Thank you for taking the time to share your experience and for the awesome rating! We are looking into renovations within the next couple years and hope to see you again when they are complete!

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was huge. Conveniently located to dinning and shopping, you could walk to whatever you needed. The only thing we didn't care for was the breakfast that was included with the stay. You only had oatmeal, cold cereal, and muffins.
Stayed 3 nights in Feb 2024
Response from Skylar on Feb 23, 2024
Julie, Thank you for taking the time to share your experience and for the outstanding rating! We do offer a hot breakfast option on the weekends. We are excited to hear you enjoyed your stay and hope to see you in the future!

2/10 Terrible

Mackayla

Stayed 1 night in Feb 2024
Response from Jeremy on Mar 26, 2024
Mackayla, Thank you for taking the time to provide a rating. We do encourage feedback and suggestions on how we may improve our services.

6/10 Okay

mary

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the floor in bathroom was not clean, the bathroom fan is so loud it gives you a headache to hear, but cannot shut off without turning off the light. Heat was off and a/c was on so room was freezing, charged a 50.00 deposit, when clearly states on website,that it is only for rooms with persons under 21. even office personnel admitted he read it but still charged. elevator smells like burning wire/electric.
Stayed 1 night in Feb 2024
Response from Skylar on Feb 23, 2024
Mary, we apologize that your room was unsatisfactory. Thank you for bringing the deposit message to our attention. All guests are required to pay that deposit, we will get that updated. We are always looking for ways to improve our guests' experience so we thank you for your honesty.

10/10 Excellent

stephanie

Traveled with family
Clean and affordable.
Stayed 1 night in Feb 2024
Response from Skylar on Feb 23, 2024
Stephanie, Thank you for taking the time to share your experience and for the outstanding rating. We do look forward to having you as our guest again!

8/10 Good

Lillian

Traveled with family
Liked: Amenities
Nothing
Stayed 6 nights in Feb 2024

6/10 Okay

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don't want to slam this place too hard because the staff that I encountered was nice and friendly but I didn't think my room was clean and the entire hotel is dumpy and had a bad odor. I've stayed here numerous times over the last few years and the bed is comfortable enough and we never had any issues but it just keeps going further downhill. I'll spend a few dollars more and stay somewhere else in the future.
Stayed 1 night in Feb 2024
Response from Jeremy on Feb 13, 2024
Justin, Thank you for taking the time to share your experience. I am saddened that we did exceed your expectations. We are always open to suggestions and feedback on how we may improve our services and facilities.

10/10 Excellent

Ilir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is not five star, is about the service and communication. I'm impressed, definitely worth for the money.
Stayed 2 nights in Feb 2024
Response from Jeremy on Feb 13, 2024
Ilir, Thank you for taking the time to share your experience and for outstanding raring and comment. I will share this with our Team Members who will be thrilled they made such a positive impact on your visit.

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service
The staff are excellent. We received a free upgrade to a suite with a full kitchenette. The room was spacious. Convenient location. Ample parking.
Stayed 1 night in Jan 2024
Response from Jeremy on Jan 31, 2024
Christine, Thank you for taking the time to share your experience and for the wonderful comments. I will be certain to share them with our Team Members.

4/10 Poor

Skylar

Response from Jeremy on Jan 31, 2024
Skylar, Thank you for taking the time to share your experience with a rating. We are always seeking feedback on how we may improve for your next visit.

8/10 Good

Amy, Hamilton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeremy on Jan 24, 2024
Amy, Thank you for taking the time to share your experience and for the terrific rating. We do look forward to having you as our guest again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to casino
We stayed here recently while on a casino trip. Location from casino was great. We didnt have to go through town everytime to go between hotel and casino. It was clean. Easy to check in and out. A little noisy but quieted down during night. Close to restaurants. We would stay here again
Stayed 1 night in Jan 2024
Response from Jeremy on Jan 24, 2024
Thank you for taking the time to share your experience and for the outstanding rating. Broomfield to Leaton really is a convenient way to the Casino. See you again soon I hope!

10/10 Excellent

Geri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jeremy on Jan 24, 2024
Geri, Thank you for taking the time to share your experience and for the outstanding rating. We do look forward to having you as our guest again.

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jeremy on Jan 24, 2024
Christa, Thank you for taking the time to share your experience and for the outstanding rating. We do look forward to having you as our guest again.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and peaceful. I dont like the check in times due to working 3rd shift and needed sleep before work but its like that everywhere. Paid the early check in fee. Slept great.
Stayed 2 nights in Jan 2024
Response from Jeremy on Jan 24, 2024
Rachel, Thank you for taking the time to share your experience and for the great rating. I am so glad we were able to accommodate you.

6/10 Okay

Todd

Stayed 1 night in Jan 2024
Response from Jeremy on Jan 16, 2024
Todd, Thank you for taking the time to share your experience. We are always open to feedback and suggestions on how we may improve for your next visit.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeremy on Jan 13, 2024
Joe, Thank you for taking the time to share your experience and for the outstanding rating.

10/10 Excellent

Todd

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk was helpful and friendly easy check in !
Stayed 1 night in Dec 2023
Response from Jeremy on Jan 13, 2024
Todd, Thank you for taking the time to share your experience. I am so glad you found the Front Desk to be so helpful. We do look forward to having you as our guest again.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, room comfort
Segerfan76
A little tough checking in, nice room, "breakfast" is a joke. Coffee, juice, and some cereal.
Stayed 1 night in Dec 2023
Response from Jeremy on Jan 13, 2024
Martin, Thank you for taking the time to share your experience. I do apologize if the breakfast selection was sparse during your visit. We have had some issues with delivery timeliness.