Exterior

Reviews of Best Western Buffalo Ridge Inn

2.5 out of 5
Best Western Buffalo Ridge Inn
310 W Mount Rushmore Rd, Custer, SD

Reviews

8.2

Very Good

Rating 10 - Excellent. 310 out of 846 reviews" "
Rating 8 - Good. 347 out of 846 reviews" "
Rating 6 - Okay. 128 out of 846 reviews" "
Rating 4 - Poor. 43 out of 846 reviews" "
Rating 2 - Terrible. 18 out of 846 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Skyla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stephanie Carter- General Manager on Oct 13, 2023
Thank you for your feedback Skyla. We are ecstatic that you enjoyed your stay with us! We hope to serve you again and wish you safe travels!

8/10 Good

Patti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location to downtown, but not so close that it was too noisy or busy with traffic
Stayed 2 nights in Sep 2023
Response from Stephanie C- General Manager on Oct 4, 2023
Thank you for your feedback Patti! We are so pleased that you enjoyed your stay. We hope to serve you again next season!

2/10 Terrible

Phillip

Stayed 2 nights in May 2023
Response from Stephanie General Manager on Oct 22, 2023
Thabk you for your feedback.

6/10 Okay

Chen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A motel
This is a low-end BW. It's really a motel, not an inn. Condition and comfort are subpar. But breakfast is very good for the same level of motel.
Stayed 2 nights in Sep 2023
Response from Stephanie Carter- General Manager on Sep 28, 2023
Thank you for your feedback Chen. We are of the original Best Western model. We are considered a hotel as we have both internal and external rooms available to our guests. We wish you safe travels.

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better places I've stayed at. Great start to a first time experience in SD. Staff was VERY friendly. Breakfast was awesome.
Stayed 4 nights in Aug 2023
Response from Stephanie C- General Manager on Sep 28, 2023
Thank you for your review Vincent. We are so happy that you enjoyed your stay with us. We look forward to serving you again next season and wish you safe travels!

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Near The Purple Pie Company. Best chicken pot pie and Cherry pie . Ever. Nice
Stayed 2 nights in Sep 2023
Response from Stephanie Carter- General Manager on Sep 28, 2023
Thank you for your review Billy. We do really make a great base camp for exploring and discovering everything that the Black Hills has to offer... including the pie. We hope to see you again next season. Safe travels!

10/10 Excellent

Marcia

Stayed 1 night in Sep 2023
Response from Stephanie C- General Manager on Oct 25, 2023
Thank you for your review Marcia! We are so pleased you enjoyed your time with us. We hope to serve you again. Safe travels!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for our traveling needs
Stayed 3 nights in Sep 2023
Response from Stephanie Carter- General Manager on Sep 28, 2023
Thank you for your review Sarah. We are so pleased that you enjoyed your time with us. Safe travels!

8/10 Good

Bruce, Sioux Falls

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Could use some sprucing up. Good breakfast though!!
Stayed 2 nights in Sep 2023
Response from Stephanie C General Manager on Sep 17, 2023
Thank you for your review. We are doing an external renovation this fall. We wish you safe travels!

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Custer. Easy to explore Mount Rushmore, Crazy Horse, and Custer State Park from there. Walkable to several restaurants.
Stayed 2 nights in Sep 2023
Response from Stephanie C General Manager on Sep 17, 2023
Thank you for your feedback! Best Western Buffalo Ridge Inn makes a great base camp to explore the Black Hills! Safe travels!

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Stephanie Carter- General Manager on Sep 28, 2023
Thank you for your feedback Ken. Safe travels!

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is a shortcoming. Powdered scrambled eggs, no whole grain breads, almost everything has added sugar.
Stayed 3 nights in Sep 2023
Response from Stephanie C- General Manager on Sep 15, 2023
Thank you for your feedback Neil. We apologize you did not enjoy the complimentary breakfast. We get many guest who praise our breakfast. We do not utilize powdered eggs, we offer whole wheat bread located on the counter during breakfast right next to our toaster. We offer fresh fruit such as bananas and apples, cereal options such as Chex and Cheerios. Our hot options do rotate so guests are not eating the same things everyday. We wish you safe travels.

8/10 Good

maribeth, Roseville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffalo Ridge was a nice place to stay because of its easy location to many sites around the area. The breakfast served was good and the facility was clean. I would recommend Buffalo Ridge to others.
Stayed 2 nights in Sep 2023
Response from Stephanie C- General Manager on Sep 15, 2023
Thank you for your feedback Maribeth. We hope to serve you again. Safe travels!

10/10 Excellent

Joyce

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the staff is very friendly. Breakfast was good. The only negative thing I would say is the carpet needs cleaning
Stayed 2 nights in Sep 2023
Response from Stephanie C- General Manager on Sep 15, 2023
Thank you for your feedback. We are pleased that you enjoyed your stay. We wish you the safest of travels.

4/10 Poor

Beth

Stayed 1 night in Sep 2023
Response from Stephanir C General Manager on Oct 2, 2023
Thank you for your feedback Beth. We are so sorry we did not exceed your expectations. We wish you safe travels.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stephanie C- General Manager on Sep 8, 2023
Thank you for your review Judith! We are so pleased that you enjoyed your stay. Safe travels.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This was hands down the best Best Western my family has ever stayed at. The rooms were clean. The hotel was quiet. The staff was exceptional.
Stayed 3 nights in Aug 2023
Response from Stephanie C-General Manager on Sep 7, 2023
Thank you for you review. We are so pleased that you enjoyed your stay. We always want to exceed our guests expectations. We truly do have the best staff in all of the Black Hills. We hope to serve you again and wish you the safest of travels.

10/10 Excellent

ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an old western charm.
Stayed 1 night in Aug 2023
Response from Stephanie C- General Manager on Sep 4, 2023
Thank you for your feedback Ronald. We really strive to provide a unique experience to our guests and encompass the Black Hills! We are so happy that you enjoyed your stay and wish you safe travels.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stephanie C- General Manager on Sep 4, 2023
Thank you for your review Tammy. We are thrilled that you enjoyed your stay with us. We look forward to serving you in the future and wish you the safest of travels.

10/10 Excellent

James, Dallas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good value stay at Custer. It is not a five star hotel, but it is not charging a five star price. Easy check in, clean room, good breakfast. That is what we wanted and that is what we got.
Stayed 1 night in Aug 2023
Response from Stephanie C- General Manager on Aug 31, 2023
Thank you for you review James. We are so pleased that we met your expectations! Our staff works very hard to provide the best stay for our guests. Safe travels!

10/10 Excellent

Wally

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was a very well kept older facility. Breakfast was excellent!
Stayed 3 nights in Aug 2023
Response from Stephanie C- General Manager on Aug 31, 2023
Thank you for your review Wally. We are so pleased to hear the feedback on breakfast. We hope to see you again and wish you safe travels.

8/10 Good

DANIEL

Stayed 2 nights in Aug 2023
Response from Stephanie C- General Manager on Aug 31, 2023
Thank you for your review Daniel. We are so happy that you had a great stay. We look forward to serving you again and wish you safe travels!

4/10 Poor

James

Traveled with family
Disliked: Property conditions & facilities
Plug in in room did not work. Air conditioner did not keep up with the warm temperatures . Horrible quality of pillows.
Stayed 4 nights in Aug 2023
Response from Stephanie C- General Manager on Sep 8, 2023
Thanks for your review James. We did get all new pillows this year in April per the brand standards. We apologize that you did not enjoy them. The plug in room did work it is controlled by the wall switch. That is why we offer multiple plugs right next to the bed in each of the lamps. We apologize you did not enjoy your stay and wish you safe travels.

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. The check in staff was super friendly. Great place to stay
Stayed 1 night in Aug 2023
Response from Stephanie C- General Manager on Aug 25, 2023
Thank you for your review Sheena. We are so pleased that you enjoyed your time at Best Western Buffalo Ridge Inn. We look forward to seeing you again. Safe travels!

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not thrilled about the Clock alarm that went off at 2:00 am, but that is more the fault of an inconsiderate previous guest, than of management.
Stayed 1 night in Aug 2023
Response from Stephanie C General Manager on Aug 24, 2023
Thank you for yoyr review Kathryn. We apologize about the alarm clock! We wish you safe travels!

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected
The staff was friendly. Room was as expected. Breakfast was convenient.
Stayed 1 night in Aug 2023
Response from Stephanie C General Manager on Aug 24, 2023
Thank you for your review Stacy. We wish you safe travels!

10/10 Excellent

michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was so quiet and safe Very comfortable beds and the staff was very kind and helpful Especially Savanna
Stayed 5 nights in Aug 2023
Response from Stepahnie C General Manager on Aug 24, 2023
Thank you for your revuew Michelle. Savhanna truly is an asset to our team. Safe travels!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Stephanie C- General Manager on Aug 24, 2023
Thank you for your revuew Dave. We look forward to serving you again. Safe travels!

8/10 Good

Shauna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast
After checking in we went to our assigned room only to find that it was already occupied!!! I've worked the Front Desk at hotel, so I found this astonishing and wondered how such a thing could even happen! Fortunately, the hotel was not completely booked so they were able to find us another room. The best part about our stay at the Best Western was breakfast! Great selection of hot and cold foods. The menu changes, so we were fortunate to have the frittatas. We stayed in three different hotels on our trip, and this was definitely the best breakfast with a large dining area.
Stayed 1 night in Aug 2023
Response from Stephanie Carter on Aug 22, 2023
Thank you for your review Shauna. We sincerely apologize that there was a room mix up. It appears that a guest requested to move to a different floor and the changes did not save within the system. We are so pleased that you enjoyed the breakfast offerings as our staff works very hard to provide a bountiful breakfast and top notch service. We wish you safe travels.

8/10 Good

Ken, Longmont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and fair value for our money.
Stayed 2 nights in Aug 2023
Response from Stephanie C- General Manager on Aug 21, 2023
Thank you for your feedback, Ken. We are so pleased that you had an enjoyable stay. We hope to see you again and wish you safe travels!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Rushmore
Custer is a good choice for Mount Rushmore. 15-20 minutes drive. Can see Crazy Horse monument in route. Motel is fine but nothing special. Sage Grill was nice for dinner.
Stayed 1 night in Aug 2023
Response from Stephanie Carter- General Manager on Aug 14, 2023
Thank you for your review. We are so happy to her you enjoyed your stay. We are centrally located to the biggest attractions that the Black Hills have to offer such as Mt. Rushmore, Custer State Park, and Crazy Horse. We wish you safe travels.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Stephanie C- General Manager on Aug 14, 2023
Thank you for your review Frank. We are so pleased that you enjoyed your time with us. Our staff truly wants our guests to have the best experience possible. We look forward to serving you in the future. Safe travels!

10/10 Excellent

DOUGLAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night because it was near Mount Rushmore and Crazy Horse Momuments
Stayed 1 night in Aug 2023
Response from Stephanie C- General Manager on Aug 14, 2023
Thank you for your review Douglas. We make a great base camp for exploring the Black Hills! We hope to serve you in the future and wish you safe travels!

8/10 Good

Elizabeth

Stayed 4 nights in Jul 2023
Response from Stephanie C - General Manager on Aug 31, 2023
Thank you for your review Elizabeth. We are so pleased that you enjoyed that you enjoyed your stay. We look forward to serving you again. Safe travels!

10/10 Excellent

Timothy

Stayed 1 night in Aug 2023
Response from Stephanie C- General Manager on Sep 1, 2023
Thank you for your review Timothy. We are super happy that you enjoyed your stay! We look forward to serving you again!

6/10 Okay

Duwayne

Traveled with family
Since there is not much in the area the price is high.
Stayed 1 night in Jul 2023
Response from Stephanie C- General Manager on Aug 14, 2023
Thank you for your review Duwayne. We are priced comparatively with the other hotels in the market. We wish you safe travels.

8/10 Good

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Stephanie C- General Manager on Aug 9, 2023
Thank you for your review. We are so happy that you enjoyed your stay. Safe Travels!

8/10 Good

Rick

Stayed 1 night in Jul 2023
Response from Stephanie C - General Manger on Aug 9, 2023
Thank you for your review Rick. We wish you safe travels!

10/10 Excellent

Alexander

Stayed 1 night in Jul 2023
Response from Stephanie C on Aug 21, 2023
Thank you for your review Alexander. We are so happy that you enjoyed your stay at Best Western Buffalo Ridge Inn. Safe travels!

10/10 Excellent

Susan, Bend

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Stephanie C- General Manager on Aug 2, 2023
Thank you for your review. We are pleased that you enjoyed your stay. We wish you safe travels.

10/10 Excellent

Bethany

Stayed 1 night in Jul 2023
Response from Stephanie C on Aug 21, 2023
Thank you foe your feedback Bethany! We are so pleased that you enjoyed your time here. We look forward to serving you again and wiah you safe travels.

8/10 Good

Jenny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Assemble to town close to mount Rushmore crazy horse and lakes in Custer, SD. Good food in town. Clean safe family hotel. Great free breakfast service. And coffee machine
Stayed 2 nights in Jul 2023
Response from Stephanie C- General Manager on Jul 31, 2023
Thank you for your review Jenny. We are so pleased that you enjoyed your stay with us at Best Western Buffalo Ridge Inn. We do make an excellent base camp for exploring the beautiful Black Hills. Our breakfast staff works very hard to provide an great experience for our guests. We hope to see you again and wish you the safest of travels.

8/10 Good

Viorel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Stephanie C General Manager on Jul 30, 2023
Thank you for your review Viorel. We appreciate you choosing to stay at Best Western Buffalo Ridge Inn. We wish you safe travels.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Stephanie C- General Manager on Jul 29, 2023
Thank you for your feedback. Safe travels!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Stephanie C- General Manager on Jul 29, 2023
Thank you for your review Thomas. We are so pleased that you enjoyed your stay. Safe travels.

4/10 Poor

Ali

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room was dirty. My toddler's feet and knees were filthy, literally black from crawling on the floor. Our air conditioner would quit working overnight so it would be warm and humid when we woke up. Would start working if you unplugged it & plugged it back in. We broke some glass in the room & asked for a vacuum. Vacuum was clogged and not sucking anything up. Probably why floors are filthy. Room was always damp. Billboard out front said newly remodeled. I think they only remodeled the lobby to fool you into thinking the rest looked as nice. Would not stay here again.
Stayed 2 nights in Jul 2023
Response from Stephanie C- General Manager on Jul 29, 2023
Thank you for your feedback Ali. We apologize that we did not exceed your expectations. We apologize that you were provided a nonoperational vacuum. The vacumm was set in our back office to be worked on but the maintenance ticket that was attached had fell off. All rooms were recently remodeled and only have 10 months of use as we are only open 5 months a year. I do hope you mentioned all of your concerns while at property. We wish you safe travels.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Stephanie C- General Manager on Sep 1, 2023
Thank you for your review Kay. We are so pleased that you enjoyed your stay with us. We look forward to serving you in the future and wish you safe travels!

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone who works here is fabulous. Special shout out to Stephanie!
Stayed 1 night in Jul 2023
Response from Stephanie C General Manager on Jul 26, 2023
Thank you for your feedback Audrey! We are hapoy that you enjoyed your stay! We hope to see you again and wish you safe travels!

8/10 Good

Tanya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The over all stay was good. I did expect that there would be towels and bedding for all of us. We had to call and ask even though our reservation and payment was for 4 people. The ladies serving breakfast were wonderful. Very sweet! However the eggs tasted powdery/gross. I could not eat them.
Stayed 3 nights in Jul 2023
Response from Stephanie C General Manager on Jul 26, 2023
Thank you for your feedback Tanya. We wish you safe travels.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would stay again.
Stayed 1 night in Jul 2023
Response from Stephanie C- General Manager on Jul 25, 2023
Thank you for your review Dana. We appreciate your feedback. We look forward to serving you in the future and wish you the safest of travels.