Ratings based on 288 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Over Not a favorite

Posted Jul 30, 2015
Bad odor in room ,tolerated for one night. They offered a minimal adjustment on a very expensive room and moved us the next day. Not a good experience
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2015
Clean and comfortable. Close to everything we needed.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio TX

Posted Jul 14, 2015
Great location in Custer, convenient to the town and surrounding tourist locations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location And Staff

Posted Jul 13, 2015
Pros: The staff and the size of the room.
Cons: Adding healthier breakfast choices.
Location: The location couldn't have been better. The hotel is very close to Mt. Rushmore, downtown Custer, and the two cave attractions.
I would highly recommend this hotel. The location is close to most Black Hill attractions and free parking is a bonus. On my second night of my week stay, my neighbor and his family caused a lot of noise (i.e. slamming doors, walls and floor shaking for hours). The four letter words coming out of the neighbor's mouth made the situation even worse. I requested a move to another room. Raven at the front desk handle the whole situation beautifully. I ended in a larger, quieter room. Raven was always delightful and helpful throughout my stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2015
We stopped on our way to San Antonio because the weather was extremely bad due to major thunderstorms. They immediately checked us in without hesitation and made our last minute stay seamless. Thank you for taking care of us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Norway

Meget behagelig Hotell

Posted Jul 8, 2015
Renslig og flott hotell med veldig service innstilte personell. Annbefales på det sterkeste.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and Comfy

Posted Jun 26, 2015
Hotel was very clean with friendly and helpful staff. Complementary breakfast was great. If we came back to the black hills, we would stay here again.
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to the sites we wanted to see.

Posted Jun 24, 2015
Pros: The check in staff and check out staff too.
Cons: Bathroom had hair on the floor and could have been cleaner .
Location: Crazy horse memorial, 1810 train ride, Mount Rushmore memorial
We had a great trip and loved the train ride which was only 20 minutes from the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hudson, WI

Great location

Posted Jun 24, 2015
The location was great for access to activities around Custer and Keystone. The waffle station, eggs and bacon were unexpected but welcome at breakfast. The double queen room with a sofa bed was also great for our family of 5. I would highly recommend the Comfort Inn & Suites and will likely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Very comfortable!

Posted Jun 22, 2015
Pros: Clean and comfortable. Has an inside pool.
Location: Mt Rushmore, Crazy Horse Park, Custer Park, Train ride in Hill City all of these are good
Room was ready. Check in was easy. Booking with Expedia was easy and accurate!