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Reviews of Comfort Inn And Suites Custer

2.5 out of 5
Comfort Inn And Suites Custer
339 W. Mt. Rushmore Road, Custer, SD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 581 out of 1000 reviews" "
Rating 8 - Good. 340 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

Renee'

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back next season! Great location for all things Custer and Keystone. Hiking in Custer State Park was great!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Bridget

Stayed 2 nights in Oct 2023

8/10 Good

Laurie

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice clean and quiet place to stay while visiting Custer and the lower Blackhills.
Stayed 2 nights in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 19, 2023
We’re so happy to hear you had a great experience at Custer Comfort Inn and Suites. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

10/10 Excellent

ANDREW, Altoona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice. Room, sheets, pool, coffee, staff everything so far.
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 19, 2023
We’re so happy to hear you had a great experience at Custer Comfort Inn and Suites. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place, no problems.
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 19, 2023
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Our team will be happy to hear that their hard work has paid off!. Have a wonderful day!

8/10 Good

Rommie

Stayed 1 night in Oct 2023

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Assistant Manger Mellissa Livermore on Oct 19, 2023
I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Clean. Love the breakfast. Perfectly located around many things to do.
Stayed 2 nights in Oct 2023
Response from Assistant Manger Mellissa Livermore on Oct 19, 2023
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Our team will be happy to hear that their hard work has paid off!. Have a wonderful day!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness
Very comfortable and spacious room. Helpful staff.
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 19, 2023
I’m happy to hear that our team provided you with excellent service. I’ll make sure that the staff receive your feedback. I’m sure it will make their day! Have a wonderful day!

10/10 Excellent

bernadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 15, 2023
Thank you so much for your positive feedback! We are thrilled to hear you enjoyed your experience in the Black Hills. Our team will be happy to hear that their hard work has paid off! If there is anything we can do to serve you further, let us know.

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting as it backs up to a hillside. Very nice complimentary breakfast, decent pool/hot tub area. There was a mixup at check in that created a little confusion at checkout...but no big deal. I would stay here again.
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 15, 2023
We are so happy to hear you had a great experience with us at Comfort Inn, Custer. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to see you again soon.

10/10 Excellent

PAULA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 15, 2023
Thanks so much for sharing your feedback about our service. We are glad to hear that our team’s performance exceeded your expectations, and we will make sure that they receive the recognition they deserve. Thank you again and we hope to see you soon

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 15, 2023
Thanks so much for sharing your feedback about our service. We are glad to hear that our team’s performance exceeded your expectations, and we will make sure that they receive the recognition they deserve. Thank you again and we hope to see you soon

10/10 Excellent

Cathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice . Bed was comfortable. Staff was very nice and helpful. Highly recommend.
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 15, 2023
We are so happy to hear you had a great experience with us at Comfort Inn, Custer. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to see you again soon.

6/10 Okay

Vicki

Traveled with family
The toilet seat was broken and needed to be tightened, very loose on the hinges. Also the fan in the bathroom was very loud and sounded like it was about to break when you turned off the light/fan. Otherwise the bed was comfy. Breakfast was just ok, your basic hotel breakfast included faire
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 15, 2023
We’re so happy to hear you had a great experience at the Comfort Inn and Suites, Custer. Our whole team works very hard to keep our customers happy. I am sorry to hear about the issues with your room during your stay with us. I will be sure to pass your feedback on, and we will work on maintaining our amenities in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review! We hope to see you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Assistant Manager Mellissa Livermore on Oct 8, 2023
We are grateful for your feedback. It is our pleasure to provide the best possible service to our guests, and we are glad that this commitment was reflected in your visit. We look forward to the next time we are able to serve you again. Have a wonderful day!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and everything was very clean and our room was quiet. COMFORT. Great beds and mattresses and the included breakfast was great!
Stayed 2 nights in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 8, 2023
We are grateful for your feedback. It is our pleasure to provide the best possible service to our guests, and we are glad that this commitment was reflected in your visit. We look forward to the next time we are able to serve you again. Have a wonderful day!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean looking location handy
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 8, 2023
We re so happy to hear you had a great experience With us in the Black Hills. Your review made our day! Our entire team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed, decent breakfast. I wish the light blocking drape didn’t allow light in underneath it over the air unit.
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 8, 2023
Thanks for sharing your positive review with us. Just wanted to let you know how much your review means to us here at Comfort Inn. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!

8/10 Good

Clare

Stayed 1 night in Oct 2023

10/10 Excellent

richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice and cosy good service.
Stayed 1 night in Oct 2023
Response from Assistant Manager Mellissa Livermore on Oct 4, 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Assistant Manager Mellissa Livermore on Oct 4, 2023
It’s great to hear that you had a positive experience with us at Comfort Inn, Custer. Our team will be happy to hear that their hard work has paid off! We sincerely thank you for taking the time to share your thoughts with us. We hope to see you soon!

10/10 Excellent

Mr Randall R

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, especially The Buglin' Bull restaurant.
Stayed 2 nights in Sep 2023
Response from Assistant manager Mellissa Livermore on Oct 4, 2023
It’s great to hear that you had a positive experience with us at Comfort Inn, Custer. Our team will be happy to hear that their hard work has paid off! We sincerely thank you for taking the time to share your thoughts with us. We hope to see you soon!

2/10 Terrible

Scott

Stayed 1 night in Sep 2023

8/10 Good

Tom

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Assistant Manager Mellissa Livermore on Oct 4, 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Would like a choice of pillows
Stayed 1 night in Sep 2023
Response from Mellissa Livermore Assistant Manager on Sep 27, 2023
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to see you again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in the heart of Crazy Horse, Jewel and Wind caves, and Mt Rushmore. Fitness center and breakfast. I'd stay again.
Stayed 1 night in Sep 2023
Response from Mellissa Livermore Assistant Manager on Sep 27, 2023
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

10/10 Excellent

Duane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to access all the sites close to Custer
Stayed 2 nights in Sep 2023
Response from Mellissa Livermore Assistant Manager on Sep 27, 2023
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to see you again soon.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, comfortable beds, awesome hot tub!
Stayed 7 nights in Sep 2023
Response from Mellissa Livermore Assistant Manager on Sep 27, 2023
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Stay was great. Just a quick single night during a cross country road trip. The pool was bigger than expected, and a huge hit with the kids. Only complain I have is that the air conditioner in my room was loud. But I’d still stay here again!
Stayed 1 night in Sep 2023
Response from Mellissa Livermore Assistant Manager on Sep 27, 2023
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to see you again soon.

10/10 Excellent

Bonnie

Stayed 1 night in Sep 2023
Response from Mellissa Livermore Assistant Manager on Sep 27, 2023
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Assistant Manager Mellissa Livermore on Sep 22, 2023
Thanks for sharing your positive review of our premier establishment . Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Mellissa Livermore Assistant Manager on Sep 27, 2023
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to see you again soon.

10/10 Excellent

Charity

Traveled with family
One of the nicest places we’ve stayed. Super clean, bed extremely comfortable. Fresh towels and washcloths daily. Staff was so nice. I can’t say enough good things about this hotel. Five stars!!
Stayed 3 nights in Sep 2023
Response from Assistant Manager Mellissa Livermore on Sep 22, 2023
We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to see you again soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay here.
We stayed for four nights. Staff was friendly, room was clean, breakfast was good.
Stayed 4 nights in Sep 2023
Response from Assistant Manager Mellissa Livermore on Sep 22, 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Good

Andree

Stayed 2 nights in Sep 2023

8/10 Good

Brent

Stayed 1 night in Sep 2023
Response from Assistant Manager Mellissa Livermore on Sep 22, 2023
Thanks for sharing your positive review of our premier establishment . Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company.

8/10 Good

Cari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. The room was pretty clean. Little things were not taken care of. The tub had definitely had some use. Chips in it. The breakfast was tipucal hotel breakfast. With eggs, bacon, cereal, bagels and all the topping. Overall it was good.
Stayed 3 nights in Sep 2023
Response from Assistant Manager Mellissa Livermore on Sep 22, 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

6/10 Okay

Lynnda

Liked: Staff & service
The bathroom walls next to the toilet and by the light switch were dirty. Hallways had not been vacuumed. Facility needs a little tender care. We stay there most every year and noticed a slight decline in facility card.
Stayed 2 nights in Sep 2023
Response from Assistant Manager Mellissa Livermore on Sep 22, 2023
Thanks for sharing your positive review of our premier establishment . Has valued guest we would like you to know that your concerns were heard and we will be applying all the necessary recommendation so we can better fulfil all of our guest needs. We are constantly improving on our quality of service offered. Thank you again for your honest review and we hope to offer you a pleasant stay the next time you are visiting the Black Hills. Have a wonderful day.

10/10 Excellent

marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This staff is helpful and friendly.
Stayed 2 nights in Sep 2023
Response from Assistant Manager Mellissa Livermore on Sep 15, 2023
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that the entire staff receives the recognition they deserve. Thank you again, have a great day!

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very clean hotel and I loved the beds
Stayed 3 nights in Sep 2023
Response from Assistant Manager Mellissa Livermore on Sep 15, 2023
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that the entire staff receives the recognition they deserve. Thank you again, have a great day!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Stayed 1 night in Sep 2023
Response from Assistant Manager Mellissa Livermore on Sep 15, 2023
Thank you for your kind words. We are grateful for your feedback. It is our pleasure to provide the best possible service to our guests, and we are glad that this commitment was reflected on your visit. We look forward to the next time we are able to serve you again. Have a wonderful day!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Clean.
Stayed 1 night in Sep 2023
Response from Assistant Manager Mellissa Livermore on Sep 15, 2023
Thank you for your kind words. We are grateful for your feedback. It is our pleasure to provide the best possible service to our guests, and we are glad that this commitment was reflected on your visit. We look forward to the next time we are able to serve you again. Have a wonderful day!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip the coffee
Everything was great except the coffee. Both the in-room coffee and the breakfast room coffee were awful watered-down stuff that didn't even taste like coffee. The hot and cold breakfast was great for most folks, but not so much for a vegan.
Stayed 2 nights in Sep 2023
Response from Mellissa Livermore Assistant Manager on Sep 8, 2023
Thanks so much for sharing your feedback about our service. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - Good Location
The hotel was in a good location and was in pretty good shape. There were a few things that were worn or could use a little attention, but overall everything was good. The girl at the front desk was very nice and great with area information and helpful with checking. I would be comfortable recommending this hotel to someone traveling to see things in the area.
Stayed 1 night in Aug 2023
Response from Mellissa Livermore Assistant Manager on Sep 8, 2023
Thanks so much for sharing your feedback about our service. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

10/10 Excellent

Michael, South Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the property for the EV charging, but the hotel was very comfortable, breakfast good and ;location excellent.
Stayed 4 nights in Aug 2023
Response from Mellissa Livermore Assistant Manager on Sep 8, 2023
Thanks so much for sharing your feedback about our service. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Inn - Custer, SD- Clean and comfortable rooms. Convenient to surrounding points of interest. Helpful and courteous staff. Filling breakfast with several choices. Highly recommend this property.
Stayed 2 nights in Sep 2023
Response from Mellissa Livermore Assistant Manager on Sep 8, 2023
Thanks for sharing your positive review of our premier establishment. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company.