Mountain view

Reviews of Best Western Plus Tree House

2.5 out of 5
Best Western Plus Tree House
111 Morgan Way, Mount Shasta, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1004 reviews" "
Rating 8 - Good. 279 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 47 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

TONY, Santee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Tesla Supercharger on site Disliked: A/C makes weird noise
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Thank you for staying with us, Tony. We're glad our amenities were convenient for you.

10/10 Excellent

Veng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Thank you for staying with us, Veng. We're pleased to receive your 5 out of 5! We hope to see you again soon!

6/10 Okay

HEATHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, adequate facilities but old uncomfortable beds
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your review, Heather. We appreciate your feedback as we look to improvements to our products. We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Thank you for staying with us, David. We hope to see you again soon!

4/10 Poor

A

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for staying with us. We hope to see you again in your travels.

8/10 Good

Amber

Liked: Property conditions & facilities
Ok in a pinch
Stayed 1 night in Jan 2024
Response from . on Feb 23, 2024
Thank you for staying with us, Amber. We're glad we could work in a pinch for you. We hope to see you again on your travels.

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, beautiful property, indoor heated pool and hot tub is lit. The price for the amenities alone is worth it. The rooms are beautiful and the staff does an awesome job.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you for staying with us, Olivia. We're glad you liked the amenities and service. We hope to see you again soon on your travels!

10/10 Excellent

Chelzie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery, nice restaurants close by, front desk staff was super nice. The only thing I didn’t like was my window was dirty and there was layers of dust on the walls. Other than it was great! Would stay here again.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for staying with us, Chelzie. We appreciate your feedback and will use it to improve. We hope you'll join us again soon!

10/10 Excellent

Leslie

Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for staying with us, Leslie. We hope to see you again soon!

10/10 Excellent

Barbara, rsf

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, close to town, walking trails, dog-friendly. An overall lovely experience!
Stayed 1 night in Dec 2023
Response from Alice Harten, General Manager on Jan 10, 2024
Barbara,I am so glad you enjoyed your stay and hope you have fond memories of your trip to Mount Shasta.Thank you for taking the time to write a review and we we hope to see you again.

8/10 Good

Charles, West Richland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second building second floor wasn't easy with luggage from parking lot. We had 3 queen room and it was perfect for 5 adults. The hotel was quiet and cozy. Would use again.
Stayed 1 night in Jan 2024
Response from Alice Harten, General Manager on Jan 10, 2024
Hello Charles,Thank You for taking the time to write a review of your recent stay at Best Western Plus Tree House. I am glad you enjoyed your overall stay. Hopefully, we can host you on a future trip. In the event you stay with us again please request a ground floor room or in our newest wing (building 3) which has an elevator.

10/10 Excellent

NOEMI

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
NOEMI,Thank you for taking the time to rate your recent stay at Best Western Plus Tree House. I am glad you enjoyed your stay.

10/10 Excellent

Siva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expect too much chlorine in Swimming pool and Jacuzzi. Plan your water, ahead. Rooms on the second floor, front facing has an amazing view of the mountains. Rooms are quite spacing and Showers are refreshing, probably because of the fresh water from Shasta mountain.
Stayed 1 night in Dec 2023
Response from Alice Harten, General Manager on Jan 10, 2024
Siva,I am glad you enjoyed the mountain view. I am sorry you experienced too much chlorine in the pool. We make every effort to assure that the pool chlorine stays within certain parameters. I have discussed your concern with our maintenance team.

4/10 Poor

Janine

Stayed 1 night in Dec 2023
Response from General Manager on Jan 25, 2024
Hello Janine,Thank you for taking the time to rate your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Warawut

Stayed 1 night in Dec 2023
Response from General Manager on Jan 25, 2024
Hello Warawut,Thankyou for taking the time to rate your recent stay at Best Western Plus Tree House. I am glad you enjoyed the experience and hope we can host you again in the future.

6/10 Okay

Christopher, RANCHO SANTA MARGARITA

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Thank you for your feedback. We hope to have the chance to improve your impression at a future stay with us. Safe travels!

10/10 Excellent

Timothy, Saratoga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tesla Supercharger on property
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Thank you for staying with us. We're glad the Tesla Superchargers on-site were convenient for you. We hope to see you again soon!

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything would have been perfect but there was no snow
Stayed 1 night in Dec 2023
Response from Alice Harten, General Manager on Dec 28, 2023
Good Day Julia,Thank you for taking the time to share your feedback. Glad to hear you enjoyed your stay at Best Western Plus Treehouse. We hope you can visit us again when there is ample snow to create fond winter memories.

6/10 Okay

Melanie, Florence

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Although the hotel was passable, our room had a musty smell to it. The carpet was old and worn out, and the beds were not comfortable. The pool and spa were nice. The towels were all scratchy and way too small. (we are not big people). The front desk staff was nice, but the waiter in the restaurant was not friendly and didn't seem to care for his job. We would likely not choose to stay here again if given another option.
Stayed 1 night in Dec 2023
Response from Alice Harten, General Manager on Dec 28, 2023
Hello Melanie, I am saddened that we did not meet your expectations or our service standards during your visit. I will share your feedback with our team so we can look closely at your concerns. Thanks again for your comments and we sincerely apologize for and disappointment or frustration you experienced during your stay. We hope you will give us another chance to provide excellent guest service in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Thank you for your feedback, John. We hope to see you again soon. Safe travels!

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Nice place good value.
Mount Shasta is a beautiful special place. The town is quaint. I was here for a spiritual retreat. The Best Western was great. Friendly staff. Good value for the price. Clean. The pool and spa tub (public) were better than expected. The breakfast restaurant was understaffed--so I walked to the diner. Not bad. THis is a great location.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 23, 2023
Thank you for staying with us, John. We're delighted that you enjoyed your time at our hotel and the city of Mount Shasta. We hope to see you again on your next trip!

8/10 Good

Lara

Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Lara,Thank you for taking the time to rate your recent stay at Best Western Plus Tree House.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just needed a stop over place on a long road trip. Room was a nice size & comfortable. Only negative is the towels were the worst ever. Like using sandpaper. A little fabric softener would do wonders!!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you staying with us, Robert. We appreciate and your feedback and are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Johnna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Gil

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was good, clean and spacious, pet friendly. The restaurant was okay, food was good, service was so-so. I would stay here again without any issues. Staff was really friendly and helpful
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Thank you for staying with us, Gil. We're pleased you liked the facilities and layout. We hope to see you again soon!

10/10 Excellent

Manan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for staying with us, Manan. We appreciate your review and hope to see you again soon!

10/10 Excellent

Sandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean rooms
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 27, 2023
Thank you for staying with us, Sandi. We're glad you enjoyed the room. We hope to see you again soon!

10/10 Excellent

Darin

Traveled with pets
Liked: Staff & service, property conditions & facilities
Very clean and comfortable. And staff was great!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 27, 2023
Thank you for staying with us, Darin. We appreciate the kind words and will pass along to our staff. We hope to see you again soon!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you for staying with us, Kimberly. We're happy to see we could get your 10 out of 10! Thanks again and we hope too see you soon!

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great especially in the bar. The indoor pool was amazing. The entire property was gorgeous. I'd definitely stay there again.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Thank you for staying with us, Noel. We're glad you enjoyed the amenities and service. We hope to see you again soon!

10/10 Excellent

Elva, Ferndale

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access. Electric vehicle chargers on site. Friendly staff
Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Thanks for staying with us, Elva. We're glad that the service was friendly and our amenities convenient for you! We hope to see you again soon!

8/10 Good

Claire

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always enjoy staying at this hotel. Its casual and comfortable and a little bit funky...in a good way.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Thanks for staying with us, Claire. We're delighted that you enjoying returning to our hotel. We look forward to seeing you on your next visit!

4/10 Poor

Angeli

Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Thank you for staying with us, Angeli. We hope to have a chance to provide you with a superior experience at a future stay. Thanks again and safe travels!

10/10 Excellent

claire

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 12, 2023
Thank you for staying with us, Claire. We're delighted that we would get a 10 out of 10 from you! We hope to see you again soon!

6/10 Okay

Brad

Liked: Cleanliness, staff & service
Typical, best western, nothing special, a little charming with the wood but it’s nothing fancy and you know what you’re getting, which is the best western
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you for staying with us, Brad. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Musaad

Traveled with family
Good location friendly staff
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 5, 2023
Thank you for staying with us. We're glad you like the location and service. We hope to see you again soon!

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique design. Blends well with the Mountains. Spacious double queen room on 3rd floor. BYO breakfast omelette was good. Will stay here again.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thanks for staying with us, Kenneth. We appreciate your feedback and are glad to know we will see you again on your next trip to Mount Shasta!

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special
Second time we’ve stayed here and the location is good but the hotel could use some new beds and softer sheets. Treadmill didn’t work in the tiny gym, which was a bummer but the hot tub was warm and pool is nice.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Thank you for staying with us, David. We appreciate your feedback. We had a technician repair our treadmill. We hope to see you again soon!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from General Manager on Nov 15, 2023
Thank you for your review Michael. We're pleased you would give us a 5 out of 5. We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly helpful staff and the accommodations were great!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Thank you for staying with us. We're glad we could be of service to you! We hope to see you again soon!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice hotel in good location
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you for staying with us, Donald. We're glad our location was convenient for your time in Mount Shasta. We hope to see you again soon!

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Thank you for staying with us. We're pleased we could receive your 10 out of 10! We hope to see you again soon!

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Best Western Stay in the town of Mt. Shasta
Great hotel central to Mt. Shasta downtown area and Mt. Shasta City Park. Spectacular views of Mt. Shasta, even though we had a last minute room facing freeway. Hotel rooms were quiet, clean, comfortable and spacious. Venue includes on site bar and restaurants, but a good selection of other venues are nearby.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Thanks for staying with us, Jonathan. We're delighted that you enjoyed your time at our hotel and that the location was convenient for you. We hope to see you again soon!

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Thank you for staying with us, Mary. We're delighted that we could get your 10 out of 10! We hope to see you again soon at your next visit to Mount Shasta!

10/10 Excellent

Robert

Traveled with pets
Close to I-5
Stayed 1 night in Oct 2023
Response from General Manager on Oct 14, 2023
Thank you for staying with us, Robert. We're glad you enjoyed your time at our hotel and hope to see you again soon!

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior quality- Should be at least 3-4 stars.
This was my 65yr birthday present from my sister. We live in Lake Co. which is about 3-4 hrs. away. I booked the room, which showed 21/2 stars which does not reflect the superior quality we received. The room was spotless and large. The indoor pool and hot tub was super clean, pool towels were provided and stayed open until 11:00pm for late night travelers. Nice restaurant and bar on property.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 14, 2023
Thank you for staying with us, Denise. We're delighted that we could be a part of our birthday celebration! We hope to see you again soon!

8/10 Good

Sudhakar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel next to Highway, friendly receptionist, safe feeling.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Thank you for staying with us, Sudhakar. We're glad our location was good for you and that you enjoyed the service. We hope to see you again soon!

10/10 Excellent

sudher kumar

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 1, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from General Manager on Oct 4, 2023
Thank you for staying with us, David. We're glad we could earn your 10 out of 10 and hope to see you again soon!