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Reviews of Comfort Suites Mount Vernon

2.5 out of 5
Comfort Suites Mount Vernon
404 South 44th Street, Mount Vernon, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1006 reviews" "
Rating 8 - Good. 272 out of 1006 reviews" "
Rating 6 - Okay. 78 out of 1006 reviews" "
Rating 4 - Poor. 41 out of 1006 reviews" "
Rating 2 - Terrible. 32 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary, De Soto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, good food nearby.
Stayed 1 night in Jan 2024
Response from Ruth on Apr 18, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Hans

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, easy check-in. The pool is open 24 hours and our room was spacious, furnished nicely and clean.
Stayed 1 night in Apr 2024
Response from Heather-GM on Apr 17, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Leslie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay and the hotel!!
Stayed 1 night in Mar 2024
Response from Ruth on Apr 5, 2024
Thank you for staying with us.

10/10 Excellent

Barbara, Blairsville

Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased with everything from the new bathroom shower and towels… to the nice breakfast to the comfy chair and ottoman to the very helpful gal at check in. I will definitely return
Stayed 1 night in Mar 2024
Response from Heather-GM on Apr 4, 2024
Thank you for staying with us we are glad you enjoyed your stay and we hope to see you again in the future.

2/10 Terrible

Kim

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants, Ants, Ants. We woke up to ants between the beds and a few in the beds. We abruptly got up, no showers, no bathroom and no breakfast. Even found a couple in the car 45 minutes down the road! Gross! Manager said it is a known issue and that the first floor rooms have experienced it since the bathroom remodels and the bug guy comes the first of every month. Gave me a $25 credit for future room and an apology…beware before you stay here unless ants are your thing!! I have videos that I cannot attach.
Response from Heather-GM on Apr 4, 2024
We do apologize for the inconvenience you had during your stay with ants. Yes we were aware that there had been ants on the first floor which we have sprayed ourselves but the remodel had just been completed and pest control that comes monthly to do preventative hadn't spayed yet due to the rooms just coming back on market.

10/10 Excellent

TARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather-GM on Apr 4, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! The staff was fantastic
Stayed 1 night in Mar 2024
Response from Heather-GM on Mar 28, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv easy to operate and guide provided Comfortable beds an nice pillows Excellent lamps /lighting Clean
Stayed 1 night in Mar 2024
Response from Heather-GM on Mar 25, 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruth on Apr 1, 2024
Thank you for staying with us.

10/10 Excellent

Brandi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gal at the desk was amazing! She was personable and our 2 parties got to be next to each other!!!
Stayed 1 night in Mar 2024
Response from Heather-GM on Mar 18, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Courtney, Rosiclare

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, no real complaints. Construction going on. Rooms were clean. Beds were okay.
Stayed 1 night in Mar 2024
Response from Heather-GM on Mar 18, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Dawn

Traveled with family
Staff were lovely and the room was nice. Don’t love the new bathroom design because there are no hooks in there to hang anything and the soap holder in the shower is not practical because the soap falls through to the floor. I loved that there are tons of outlets and lights in the room. Lots of construction going on there so the lobby was a mess and I couldn’t get a first floor room which was disappointing. Good breakfast!
Stayed 3 nights in Mar 2024
Response from Heather-GM on Mar 12, 2024
Thank you for taking the time to leave feedback. We hope to see you again in the future.

6/10 Okay

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service
Pool and hot tub were both freezing cold. Beds were comfortable. Very friendly staff.
Stayed 1 night in Mar 2024
Response from Heather-GM on Mar 12, 2024
Thank you for taking the time to leave feedback. We apologize for the inconvenience of the hot tub and pool being cold.

10/10 Excellent

Kathy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather-GM on Mar 12, 2024
Tank you for staying with us. We hope to see you again in the future.

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation, but still in very good condition. Clean and usable.
Stayed 1 night in Mar 2024
Response from Heather-GM on Mar 11, 2024
Thank you for staying with us. We are glad you enjoyed your stay and hope to see you again in the future.

2/10 Terrible

Gretchen

Traveled with family
Disliked: Property conditions & facilities
Our room was next to the mechanical room, this should not be a suite. It was loud all night long. The bed was awful, hard as a rock with a big dip in the middle. There was Pet hair all over the pull out bed as well.
Stayed 1 night in Mar 2024
Response from Heather-GM on Mar 8, 2024
On behalf of our staff we would like to apologize for failing to meet your expectations with your stay. We hope you give us another chance in the future to provide you with a better more comfortable room for you and your family.

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay
Stayed 1 night in Feb 2024
Response from Ruth on Mar 7, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from Ruth on Feb 29, 2024
Thank you for staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruth on Feb 27, 2024
Thank you for staying with us.

10/10 Excellent

Kathryn, Overland Park

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our overnight stay. The room was clean and up-to-date. There was lots of hot water in the shower. The breakfast was tasty. We slept well
Stayed 1 night in Feb 2024
Response from Heather-GM on Feb 26, 2024
Thank you for staying with us. We are glad you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reason for only 4 stars on condition and facilities is currently working on remodeling. Great new shower!
Stayed 1 night in Feb 2024
Response from Heather-GM on Feb 22, 2024
Thank you for taking the time to leave feedback. We are glad you enjoyed our newly remodeled rooms and we hope to see you again in the future.

2/10 Terrible

Victoria

Stayed 1 night in Feb 2024
Response from Heather-GM on Feb 22, 2024
We apologize for not meeting your expectation with your stay. We hope you will give us another chance to provide you with better service in the future for we are currently updating our guest bathrooms during this remodel.

8/10 Good

joan

Stayed 1 night in Jan 2024
Response from Heather-GM on Mar 25, 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024
Response from Heather-GM on Mar 25, 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run.
Response from Heather-GM on Feb 12, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

6/10 Okay

Debbie

Liked: Staff & service
Under construction
Stayed 1 night in Jan 2024
Response from Ruth on Feb 10, 2024
Thank you for staying with us.

8/10 Good

Diana

Stayed 1 night in Feb 2024
Response from Heather-GM on Mar 25, 2024
Thank you for staying with us. We hope to see you again in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather-GM on Feb 5, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Bathroom water temp could have been hotter. Pressure was amazing in the shower. Renovations in progress but didn’t affect our stay. Was disappointed there was no waffle machine for breakfast. My daughter had her heart set on a waffle. I’ve never been to a hotel that didn’t have one. Their Choice Hotel ad even advertises their waffles. Disappointing.
Stayed 1 night in Jan 2024
Response from Ruth on Jan 31, 2024
Thank you for staying with us and for your feedback, We apologize for the waffles not being available.

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities
the place was under construction so we were in the part that still needed to be completed
Stayed 1 night in Jan 2024
Response from Ruth on Jan 29, 2024
Thank you for staying with us.

6/10 Okay

Nicole

Traveled with partner
Liked: Staff & service, amenities
This hotel just didn’t feel right. When we walked in the door, the receptionist who was super nice had the TV really loud. In the room, there appeared to be a lot of water damage in the bathroom, the wallpaper was peeling off the walls and it felt dirty. The bed was hard, it was slanted at an angle towards the headboard and the sheets had lint and hair on them. At 4am there were a couple people talking in the hallway and it sounded like they were standing next to our bed. When they started their car in the parking lot, we could hear that very clearly too. We checked out before breakfast was served so no opinion on that.
Stayed 1 night in Jan 2024
Response from Ruth on Jan 22, 2024
Thank you for staying with us. We appreciate your feedback on your stay. We are working to get the bathrooms remodeled.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ruth on Jan 22, 2024
Thank you for staying with us.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather-GM on Jan 19, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and will stay again.
Stayed 1 night in Jan 2024
Response from Ruth on Jan 17, 2024
Thank you for your feedback and we look forward to seeing you again

10/10 Excellent

St. Julien

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Heather-GM on Jan 16, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Anita

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet
Stayed 1 night in Jan 2024
Response from Heather-GM on Jan 9, 2024
Thank you for staying with us. We hope to see you again in the future.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather-GM on Jan 9, 2024
Thank you for staying with us. We hope to see you again in the future.

4/10 Poor

Taylor

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Okay...we should talk
We drove 6 hours and got to the hotel arpund 10pm. We checked in no problem. Got in pajammas and all comfy for a family of 6. The smoke alarm started chiming (needed new battery). Not wanting to up and move I called the front desk. They came right down with a battery, however they couldn't reach the alarm near the ceiling. My husband then scaled the couch to get it down. The front desk swapped the battery then had my husband press the button to "reset it" and scale the couch again. Not long after lying back down it chimed again (battery). Then we never heard it again. The place was clean and breakfast was good outside of hard biscuits.
Stayed 1 night in Jan 2024
Response from Heather-GM on Jan 8, 2024
Thank you for staying with us and taking the time to leave feedback. We do apologize for the smoke alarm beeping. We hope to see you again in the future.

4/10 Poor

Dustin

Traveled with family
Disliked: Property conditions & facilities
The hotel appears to be under some sort of construction. They were using the stairway at one end of the hotel as a storage facility for building materials. The pool and hot tub are showing many signs of dilapidation and over all there was a bad odor in the pool area. The pool area bathroom doors are showing serious signs of falling apart. Our room was showing signs of needing some attention and repairs. The towel rack in the bathroom was coming off the wall. The toilet paper holder was broken, the shower curtain rod was coming unscrewed from the wall about to fall off. There were several areas of paint and dry wall etc coming off the wall in the bathroom. The faucet in the bathroom dripped nonstop. All lampshades in the room were damaged in some form. The desk chair was falling apart. The alarm clock top was so gross that no one would ever want to touch it. The bathroom door in our room was worn through across the bottom and there was no vent fan in the bathroom. The door was swollen due to all the moisture and rusty around the frame. The bathroom counter was missing quite a bit of sealant between the edge of the top and wall. The toilet was very slow to flush and ended up clogging after a couple of uses. Basically, the entire hotel was suffering from a severe lack of maintenance.
Response from Heather-GM on Jan 8, 2024
Thank you for staying with us and taking the time to leave feedback. We are undergoing remodel in our guest rooms. We do apologize for the inconvenience you had during your stay. We hope in the future you get a chance to revisit our location and see the renovations.

8/10 Good

LESLIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather-GM on Jan 8, 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heather-GM on Jan 8, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

4/10 Poor

Timothy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Not so great but will do in a pinch.
Our room was clean but in much need of being updated. The closest was just inside the door and there was a divot in the floor near the bed. Heat and cooling was hard to regulate.
Stayed 1 night in Jan 2024
Response from Heather-GM on Jan 8, 2024
Thank you for staying with us. We appreciate your feedback. We are undergoing remodel in our guest rooms. We hope in the future you give us another chance to provide you with a better stay.

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Clean comfortable room, aging facility, safe.
This was a nice facility, but a little time-worn. Comfortable bed, comfortable pillows. The staff I met were a little apathetic. Larger screen TV, TONS of channels.
Stayed 1 night in Dec 2023
Response from Heather-GM on Jan 4, 2024
Thank you for staying with us. We are glad you enjoyed your stay. We are under remodel so during your travels in the future we hope that you stop by and see our newly remodeled guest bathrooms.

10/10 Excellent

KENT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heather-GM on Jan 4, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
rude
Stayed 3 nights in Dec 2023
Response from Heather-GM on Jan 4, 2024
Thank you for staying with us. We apologize for any inconvenience you had during your stay and we hope you give us another chance in the future to provide you with a better stay.

6/10 Okay

Bryan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Heather-GM on Jan 4, 2024
Thank you for staying with us.

10/10 Excellent

FraniciaQ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heather-GM on Jan 4, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Dog Friendly!
It was amazing! The guy at the front office was polite and helpful. They are very dog friendly and even have a small dog park. This place is great for people who are travelling!
Stayed 1 night in Dec 2023
Response from Heather-GM on Jan 4, 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Dennis

Stayed 1 night in Dec 2023
Response from Ruth on Dec 15, 2023
Thank you for staying with us.

8/10 Good

David E

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ruth on Dec 15, 2023
Thank you for staying with us.