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Reviews of Hampton Inn Mt. Vernon

2.5 out of 5
Hampton Inn Mt. Vernon
221 Potomac Blvd, Mount Vernon, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 374 out of 667 reviews" "
Rating 8 - Good. 207 out of 667 reviews" "
Rating 6 - Okay. 52 out of 667 reviews" "
Rating 4 - Poor. 19 out of 667 reviews" "
Rating 2 - Terrible. 15 out of 667 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Customer Service on Feb 3, 2023
Thank you for sharing your thoughts with us, Jennifer!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hampton Inn Mt. Vernon.

8/10 Good

Maxine

Traveled with partner
Liked: Cleanliness, staff & service
It’s a nice hotel. We didn’t use the pool or eat breakfast. The check in desk could be lower and towels need to be replaced, kind of thin.
Stayed 1 night in Jan 2023
Response from Customer Service on Feb 3, 2023
Thanks for the 4-star rating and review, Maxine!We're thrilled you had such a pleasant time at the Hampton Inn Mt. Vernon! We strive to offer top-notch service and convenience for our guests. We look forward to sharing an even better experience with you next time.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jan 2023
Response from Customer Service on Jan 30, 2023
Thanks for the amazing rating, Larry!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn Mt. Vernon!

8/10 Good

Terry

10/10 Excellent

Bruce

Stayed 1 night in Jan 2023
Response from Customer Service on Jan 10, 2023
Thanks for the outstanding rating, Bruce!We're delighted your time at Hampton Inn Mt. Vernon was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Customer Service on Jan 8, 2023
Thank you for the fantastic rating, Michelle!It's outstanding you had such a wonderful experience at Hampton Inn Mt. Vernon. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
/
Stayed 1 night in Dec 2022
Response from Customer Service on Dec 31, 2022
Thank you for the 5/5 rating, Paul!It's excellent you enjoyed your time at Hampton Inn Mt. Vernon so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goid service close to restaurants
Stayed 1 night in Dec 2022
Response from Customer Service on Dec 28, 2022
Thank you for the wonderful review, Frances!It's outstanding your time at Hampton Inn Mt. Vernon was so fantastic! We're thrilled you enjoyed our ideal location so much. We strive for excellence and your praise for our friendly staff lets us know we're doing our job! We can't wait to see you again soon so we can share another amazing experience with you!

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a microwave in lobby for use
Response from Customer Service on Dec 28, 2022
Thank you for the great rating, Jose!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hampton Inn Mt. Vernon. We'd like to share an even better experience with you soon.

6/10 Okay

Jon

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Disappointed
Disappointed by not knowing the pool was broke. Also our bedding had a HUGE stain on it. It was very disgusting. It was very noticeable and shouldn’t have even made it on the mattress
Stayed 1 night in Nov 2022
Response from Customer Service on Dec 5, 2022
We appreciate the feedback, Jon.We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pool closed
We get a room for my granddaughter’s birthday every year. We were so disappointed to get there and have the pool closed. I had reservations with no cancellation. No compensation was offered at all. I was very disappointed!
Stayed 2 nights in Nov 2022
Response from Customer Service on Nov 15, 2022
We appreciate the feedback, Sandra, and thank you for your continued patronage.We're happy you had a pleasant stay with us despite our amenities not exceeding your expectations. We'll address your concerns with the appropriate members of our management team moving forward.We do hope to host you again soon for a more positive experience.

8/10 Good

Intaku

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Customer Service on Nov 15, 2022
Thanks for the great rating, Intaku!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hampton Inn Mt. Vernon soon, we'd love to have you back!

6/10 Okay

Jeff

Traveled with pets, Traveled with family
Liked: Staff & service
Nothing too special about this hotel that’d justify the cost.
Stayed 1 night in Oct 2022
Response from Front Desk Team on Oct 31, 2022
Jeff, Thank you for taking the time to review our hotel and for being our valued guest at the Hampton Inn Mt. Vernon. We strive to provide 5-star service and are disappointed to learn we did not achieve that. Please provide additional feedback so we can make improvements.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, not great.
Nice stay. The room was mostly clean. Bathroom light fixture was a little dirty. Shower took a long time to get hot. Other than that, a generally enjoyable experience. Staff was terrific, no major concerns.
Stayed 1 night in Oct 2022
Response from Front Desk Team on Oct 25, 2022
Scott, Thank you for taking the time to leave us a positive review and for being our valued guest at the Hampton Inn Mt. Vernon. We're thrilled you enjoyed our terrific staff and hope to welcome you back again in the future. Safe travels.

10/10 Excellent

Carl

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Oct 2022
Response from Front Desk Team on Oct 24, 2022
Carl, Thank you for the 5-star review and for choosing the Hampton Inn Mt. Vernon for your travels. We hope to welcome you back again soon.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Business Center was disappointing. There was only a printer in a nice sizable room. Printer with copy option would have been appreciated.
Stayed 1 night in Oct 2022
Response from Front Desk Team on Oct 17, 2022
Michael, Thank you for the positive review and for choosing our Mt. Vernon hotel for your travels. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Only downside is their choice of coffee in the rooms.
Stayed 1 night in Oct 2022
Response from Front Desk Team on Oct 17, 2022
Vernon, Thank you for the 5-star review and for choosing the Hampton Inn Mt. Vernon for your travels. We are thrilled you enjoyed your overall stay and our staff. We hope to welcome you back again soon.

10/10 Excellent

Asa

Stayed 1 night in Oct 2022

8/10 Good

Julie

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great!
Stayed 1 night in Sep 2022
Response from Front Desk Team on Oct 5, 2022
Dear valued guest, Thank you for the 10-star review and for choosing the Hampton Inn Mt. Vernon for your travels. We're thrilled you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Donat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place I’ll be back soon
Stayed 1 night in Sep 2022
Response from Front Desk Team on Sep 26, 2022
Donat, Thank you for the 5-star review and for being our valued guest at the Hampton Inn Mt. Vernon. We hope to welcome you back again soon.

8/10 Good

Gregory

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Front Desk Team on Sep 21, 2022
Gregory, Thank you for the positive review and for choosing the Hampton Inn Mt. Vernon for your travels. We hope to welcome you back again soon.

4/10 Poor

Donald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A 3 foot section of carpet appears to have been cleaned with bleach. The sink has cracks in it. The bathroom door is scratched up like a pet had been trying to get out. The AC is extremely loud. Not a Hampton/Hilton level property.
Stayed 1 night in Sep 2022
Response from Front Desk Team on Sep 16, 2022
Donald, Thank you for taking the time to review our Mt. Vernon hotel and for being our valued guest. We greatly appreciate your feedback and will be using it to make improvements at our hotel. Safe travels.

2/10 Terrible

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff nice…. Facility not kept up. Bathroom full of mold. Carpets dirty and smelled awful. Found pizza box under bed. No hot water day or night. Worst excuse for a Hampton Inn I have ever seen.
Stayed 1 night in Aug 2022
Response from Front Desk Team on Sep 6, 2022
Kimberly, Thank you for taking the time to review our Mt. Vernon hotel and for being our valued guest. We appreciate your feedback and will use it to make improvements.

8/10 Good

Daniel

Stayed 1 night in Aug 2022
Response from Front Desk Team on Sep 6, 2022
Daniel, Thank you for the positive review and for selecting the Hampton Inn Mt. Vernon for your travels. We hope to welcome you back again soon.

6/10 Okay

Charles S.

Liked: Staff & service, property conditions & facilities
Coffee was less then desired…. Need regular coffee or robust coffee instead of light coffee… drove down th McDonalds to get better coffee.
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 30, 2022
Charles, Thank you for your feedback and for choosing our Mt. Vernon hotel for your travels. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property.
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 25, 2022
Carl, Thank you for the 5-star review! We hope to welcome you back again soon.

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Bathroom needs update. Very low tub and toilet and some tile in bath area seems to need work. Level a few tiles and re-grout.
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 21, 2022
Melissa, Thank you for taking the time to review our hotel and for being our valued guest. We appreciate your positive review and hope to welcome you back again soon.

10/10 Excellent

Kevin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Place is always a great stay. Location is a little older and beginning to show. But all in all still a great place and is pet friendly. My only issue was that it took several minutes for anyone to come to the front desk to check us in. That said, I will almost always choose Hyatt Place if one is available. I wish there were more locations.
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 21, 2022
Hi Kevin, We believe your review was submitted to the wrong hotel.

10/10 Excellent

STEVEN

Stayed 1 night in Aug 2022

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 15, 2022
Diane, Thank you for taking the time to review our hotel and for being our valued guest. We hope to welcome you back again soon!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
Just as advertised
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 13, 2022
Robert, Thank you for the 10-star review! We're thrilled you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 10, 2022
Veronica, Thank you for the 5-star review and for choosing the Hampton Inn Mt. Vernon hotel for your travels. We're thrilled you enjoyed our location and hope to welcome you back again soon.

6/10 Okay

Polly

Traveled with family
Liked: Cleanliness, staff & service
I love Hampton Inn but this one seems to be showing some age. The hallway on the 4th floor had a terrible odor that made coming in and out unpleasant. The TV in the room seemed very old and the mattresses seemed near the end of their life. The breakfast was the weakest I have ever seen at Hampton Inn. There was very little selection, the waffle iron was not hooked up, the oatmeal was cold and there was no peanut butter. I mention these items because my autistic son loves all of these items that we normally find at Hampton Inn for breakfast. We paid a pretty high room rate so we felt pretty disappointed. With all that said, the room was clean, the staff was nice, and the location was quiet.
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 10, 2022
Polly, Thank you for taking the time to review our hotel and for being our valued guest. We appreciate your honest feedback and have shared it with our management team to make improvements going forward.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, quiet, good space, clean, friendly staff
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 8, 2022
Dear valued guest, Thank you for the positive review and for choosing the Hampton Inn Mt. Vernon for your summer travels. We're thrilled you enjoyed our friendly staff, quiet and clean guest rooms. We hope to welcome you back again soon.

10/10 Excellent

Chelsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2022
Response from Front Desk Team on Aug 8, 2022
Chelsy, Wow! Thank you for the 5-star review and for choosing our Mt. Vernon hotel for your travels. We appreciate the review and hope to welcome you back again soon.

2/10 Terrible

Suzanne

Stayed 1 night in Jul 2022
Response from Front Desk Team on Aug 8, 2022
Suzanne, Thank you for taking the time to review our hotel and for being our valued guest in Mt. Vernon. We strive to provide superior 10-star service to all of our guests and are disappointed to learn we fell short during your stay. Please provide us with additional details so we can make improvements for future guests.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and quiet and in a good area.
Stayed 1 night in Jul 2022
Response from Front Desk Team on Aug 8, 2022
Michael, Thank you for the 10-star review and for selecting the Hampton Inn Mt. Vernon for your summer travels. We're thrilled you enjoyed every aspect of your stay and hope to welcome you back again soon.

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Front Desk Team on Aug 8, 2022
Sara, Thank you for taking the time to review our hotel and for being our valued guest. We strive to provide superior 10-star service to all of our guests and are disappointed to learn we came up short during your stay. Please provide us with additional details so we can make improvements going forward.

10/10 Excellent

Meghan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff in the morning & the lady in charge of breakfast took pride in her work. Breakfast was good.
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 27, 2022
Meghan, Wow! Thank you for the 5-star review and for selecting our Mt. Vernon hotel. We're thrilled you enjoyed our complimentary breakfast and incredible staff. Safe travels and we hope to welcome you back again soon!

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay!
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 27, 2022
Kristi, Thank you for the 5-star review and for choosing the Hampton Inn Mt. Vernon for your summer travels. We hope to welcome you back again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
The first room they gave us was not made up. Once we got into a good room, it was great. The breakfast selections were excellent (one of us dieting, the other not. Good selections for both). Clean. TV was small, but not a problem for us. Pay for a 3-star, take your chances on quality, and buy your breakfast elsewhere, or know you are getting a nice, clean room with a good breakfast included for $30 more.
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 27, 2022
Steve, Thank you for the 10-star review and for selecting the Hampton Inn Mt. Vernon for your summer travels. We're thrilled you enjoyed your stay with us and hope to welcome you back again soon.

6/10 Okay

Jennie, Neligh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was incredible! Following an accident we were forced to stay in mount vernon. Staff got us in a room right away even though it was way before check in! Very pleased! Property was just ok. Could use some updating!
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 27, 2022
Jennie, Thank you for taking the time to review our hotel and for being our valued guest. We were sorry to hear of the circumstances of your stay but happy to welcome you to our home. We hope to have the opportunity to welcome you back again in the future.

6/10 Okay

Karen

Room smelled a bit like mold. Damp smell
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 18, 2022
Karen, Thank you for taking the time to review our hotel in Mt. Vernon. We appreciate your feedback and will use it to make improvements for future guests. Safe travels.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 18, 2022
Michael, Thank you for the 10-star review and for being our valued guest at the Hampton Inn Mt. Vernon. We're thrilled you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

mary, greensboro

Traveled with family
Liked: Cleanliness, staff & service, amenities
i booked this hotel because i was traveling with 12 yo grandson & it had a pool. Found out on arrival that pool was closed ‘for cleaning’. Also, lady taking care of breakfast area could have been more pleasant.
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 18, 2022
Mary, Thank you for taking the time to review our hotel in Mt. Vernon. We appreciate your feedback and will use it to make improvements for future guests. Safe travels.

6/10 Okay

Jarred

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great staff but poor quality
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 18, 2022
Jarred, Thank you for taking the time to review our hotel in Mt. Vernon. We appreciate your feedback and will use it to make improvements for future guests. Safe travels.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, loved the free breakfast and was very close to the interstate
Stayed 1 night in Jun 2022
Response from Front Desk Team on Jun 30, 2022
Angela, We greatly appreciate your 5-star review and thank you for choosing our hotel for your summer travels. Our easy in and out access makes us the perfect stop for someone needing a quick pit stop on the summer road trip. Kickstarting your morning with our free breakfast helps you get back on the road sooner. We hope to welcome you back again soon.

8/10 Good

Howard

Liked: Cleanliness, staff & service, room comfort
Clean rooms and good stay. But…
This Hampton Inn is due for some updating. Seems to be one of older ones.
Stayed 1 night in Jun 2022
Response from Front Desk Team on Jun 30, 2022
Howard, Thank you for the positive review and for choosing our Mt. Vernon hotel for your summer travels. We hope to welcome you back again soon.

10/10 Excellent

Jan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Jun 2022
Response from Front Desk Team on Jun 22, 2022
Jan, Thank you for the 5-star review and for choosing the Hampton Inn Mt. Vernon for your summer travels. We're thrilled you enjoyed your stay and we hope to welcome you back again soon.