Indoor pool, sun loungers

Reviews of Comfort Inn & Suites Mountain Iron and Virginia

2.5 out of 5
Comfort Inn & Suites Mountain Iron and Virginia
8570 Rock Ridge Dr, Mountain Iron, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 307 out of 456 reviews" "
Rating 8 - Good. 108 out of 456 reviews" "
Rating 6 - Okay. 26 out of 456 reviews" "
Rating 4 - Poor. 12 out of 456 reviews" "
Rating 2 - Terrible. 3 out of 456 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you for taking the survey and providing your feedback.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious king room. Comfortable bed. Quiet. Good breakfast
Stayed 3 nights in Mar 2024
Response from M on Mar 12, 2024
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! I will share with all staff. We look forward to seeing you again soon!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Feb 2024
Response from Mary on Feb 22, 2024
Thank you for taking the time to complete the survey. We appreciate your business.

2/10 Terrible

Tammi

Traveled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We were up here for a hockey tournament— there was a patch of ice right outside the door that 3 of our group members fell on at different times. The staff was notified each time and asked to put out salt. Never once did someone ask if everyone was ok or acknowledge what happened. Very poor customer service
Stayed 2 nights in Jan 2024
Response from Mary on Feb 16, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your visit and how the slip/fall was dealt with. We will be using your feedback to make improvements.

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Mary on Mar 21, 2024
Thank you for taking the survey and providing your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from m on Dec 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from m on Dec 26, 2023
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! I will share with all staff! We look forward to seeing you again soon!

8/10 Good

Julie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, bed was comfortable.
Stayed 2 nights in Dec 2023
Response from M on Dec 15, 2023
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast!
Stayed 2 nights in Nov 2023
Response from GM on Dec 5, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

Caroline

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with the girls hockey team and had a great time! Comfortable beds. Friendly staff
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean - breakfast amazing & staff handling breakfast area amazing as well, very friendly & helpful. Thx!
Stayed 2 nights in Nov 2023
Response from Mary on Nov 28, 2023
Thank you for your review. We will share it with our staff. We hope to host you again in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Oct 2023
Response from Mary on Oct 27, 2023
Thank you for the compliment. We hope to see you again soon.

10/10 Excellent

Carol M

Liked: Cleanliness, staff & service, property conditions & facilities
I hope dining options open up nearby, because this is a wonderful place to stay!!
Stayed 1 night in Oct 2023
Response from M on Oct 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.We are hoping for the same - restaurant close to us.

10/10 Excellent

neil

Stayed 1 night in Oct 2023
Response from Mary on Nov 28, 2023
Thank you for taking the time to fill out the survey.

10/10 Excellent

Sandra, Glendale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place to stay. Easy check in.
Stayed 1 night in Oct 2023
Response from m on Oct 16, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with staff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We look forward to providing you the same pleasant accommodations and service the next time you are in town.Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel! Staff were very pleasant and room was clean!
Stayed 1 night in Oct 2023
Response from Mary on Oct 7, 2023
Thank you, we look forward to hosting you again in the future.

10/10 Excellent

stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and courteous. The beds and pillows were very comfortable. Rooms were clean
Stayed 1 night in Sep 2023
Response from M on Oct 2, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with allstaff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Nice place to stay overall. We were given a handicapped room and the bath tile was dirty and sticky. The bed was very comfortable. The continental breakfast could use improvement. they served eggs, sausage patties, biscuits and gray and waffles. No bacon, or fruit. A limited choice of muffins and bagels. So, we at breakfast out. Nice building and pleasant personnel.
Stayed 3 nights in Sep 2023
Response from Mary on Sep 30, 2023
Thank you for staying with us! We are truly sorry that we did not live up to your expectations. We do hope that you give us another chance.

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the friendly staff. Levi was very helpful in finding a safe place to store our bikes and suggesting restaurants. We liked the cleanliness and quiet and breakfast selection.
Stayed 1 night in Sep 2023
Response from M on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from m on Oct 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again!

10/10 Excellent

Jim

Stayed 1 night in Sep 2023
Response from m on Sep 22, 2023
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Pam

Stayed 1 night in Sep 2023
Response from Mary on Oct 27, 2023
Thank you

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from M on Sep 13, 2023
Thank you for completing the survey. We are pleased that you enjoyed our hotel! We look forward to seeing you again soon!

8/10 Good

Adriano

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean newer no problems, great breakfast
Stayed 1 night in Sep 2023
Response from M on Sep 13, 2023
Thank you for completing the survey! We are so pleased that you loved our hotel! I will share with all staff – our staff strives to be the very best! We look forward to seeing you again soon!

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from M on Sep 13, 2023
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Great service very clean and friendly
Stayed 1 night in Aug 2023
Response from GM on Aug 25, 2023
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! I will share with all staff! We look forward to seeing you again soon!

10/10 Excellent

Todd

Stayed 1 night in Aug 2023
Response from m on Sep 13, 2023
We would like to thank you for taking the time to complete our online survey about your recent stay at our hotel. The feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from m on Aug 21, 2023
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! I will share with all staff – our staff works very hard to be the best! We look forward to seeing you again soon!

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again. Friendly staff, clean rooms. Beds are comfortable.
Stayed 1 night in Aug 2023
Response from m on Aug 21, 2023
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! We look forward to seeing you again soon!

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid hotel. clean, nice breakfast. check in e\was easy
Stayed 1 night in Aug 2023
Response from MC on Aug 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

4/10 Poor

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities
So overpriced for the quality of the facility, we were staying in Virginia, MN not downtown Toronto!!! And with the exchange, I spent nearly $400 Canadian dollars at a comfort inn which is absurd. Don't hike rates during summer months in limited-availability towns, just makes me want to pass through and not stay the next time. From a very disappointed Canadian traveler.
Stayed 1 night in Jul 2023
Response from GM on Aug 18, 2023
Thank you for staying with us! We are truly sorry that we did not live up to your expectations. We do hope that you give us another chance.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from m on Aug 18, 2023
So glad you enjoyed your stay with us and appreciate your feedback. Hopefully you will be in our area again and we will have another chance to serve.

6/10 Okay

Kathleen

Room was nice and clean but housekeeping didn’t do but one cleaning while we were there. We stayed 5 nights. Was a bit disappointed. Needed clean hand towels and wash cloths. Plus our beds weren’t made or garbage emptied. For the price we had to pay wasn’t worth the price.
Stayed 5 nights in Jul 2023
Response from M on Jul 27, 2023
Thank you for staying with us and filling out our survey. I am grateful to you for letting us know that you were less than satisfied with your stay. I am truly sorry. We failed in explaining the housekeeping steps.We hope that you will visit us again - we will do better.Thank you

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from m on Aug 18, 2023
Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Jeffrey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in the Virginia area.
Stayed 2 nights in Jul 2023
Response from M on Jul 25, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with staff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We hope to see you again soon.

10/10 Excellent

Jody

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and nice. Bed was very comfy.
Stayed 3 nights in Jul 2023
Response from M on Jul 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback.

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 2 nights in Jul 2023
Response from M on Jul 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from M on Jul 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. It is always a pleasure to receive kind feedback.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 2023
The room and hotel was nice and clean. If I had a choice, I would stay on the top floor because it would be quieter. We stayed on the second floor and we could hear people walking about upstairs in the morning. I would definitely stay here again, but I would ask for floor 3. The pool and spa looked very nice, but we didn't have time to enjoy that.
Stayed 1 night in Jul 2023
Response from M on Jul 18, 2023
Thank you for taking the time to fill out our online survey! We have shared your comments with staff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.

10/10 Excellent

Susan

Traveled with family
Liked: Staff & service
Always greeted when we were coming or going and breakfast was excellent. Cookies were very good.
Stayed 3 nights in Jul 2023
Response from M on Jul 14, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking for boat trailers…Walmart, famous footwear and Maurice’s in walking distance to bum around!
Stayed 1 night in Jul 2023
Response from M on Jul 14, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The most comfortable beds of all my rcent hotel stays.
Stayed 1 night in Jul 2023
Response from M on Jul 11, 2023
We very much appreciate and value your feedback. We will share it with our team. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from M on Jul 11, 2023
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Marge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from M on Jul 3, 2023
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Kristin, Saint Francis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Our room order was messed up. We booked a suite for three nights and due to an associate's mistake ended up in a double queen room. Our suite was given to others and because the hotel was booked full, we needed to make it work. At the end of our visit, we received a certificate for a future one night regular room stay, but not able to use June through September. We feel more could have been offered for the inconvenience. The hotel, pool, and staff were nice.
Stayed 3 nights in Jun 2023
Response from FM on Jul 3, 2023
Thank you for staying with us! We are truly sorry that we did not live up to your expectations. Our Front Desk Staffer was horrified by his error, apologized and tried so hard to make things better. Thank you for your patience and consideration.We do hope that you give us another chance.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from M on Jun 27, 2023
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from GM on Jun 14, 2023
We very much appreciate and value your feedback.We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from M on Jun 23, 2023
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! I will share with all staff – our staff strives to be the very best! We look forward to seeing you again soon!

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
We were placed right next to the elevator. I tried to request the 3rd floor. I wasn’t happy but they said there was nothing they could do about it since there were fully booked. We were not offered any perks as a Choice member, no water, no treats and no points were awarded for our stay even though the one night was $258. In the end, the room was clean, comfortable and surprisingly quiet.
Stayed 1 night in Jun 2023
Response from M on Jun 7, 2023
Thank you for taking the time to complete our survey regarding your recent stay with us. On behalf of our hotel, allow me to apologize for failing to exceed your expectations regarding not receiving perks as a Choice member. I do see that your reservation was booked online and your Choice number was not on the reservation which is how we know that you are a member.I will share your feedback with our team to ensure we provide a much improved experience to our guests going forward. The comfort and satisfaction of all our guests is very important to us. I hope that you will consider staying with us again so that we may have another chance to provide you with a superior experience. Thank you

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay was good overall. Did accidentally book a non-refundable room and the hotel was not accommodating when needing to cancel one of the two nights. (Thanks to hotels.com for calling to ask) We stay here every time we come home so it was a bit of a bummer they wouldn't budge. Next time we may try another property!
Stayed 2 nights in May 2023
Response from GM on May 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.