Our room order was messed up. We booked a suite for three nights and due to an associate's mistake ended up in a double queen room. Our suite was given to others and because the hotel was booked full, we needed to make it work. At the end of our visit, we received a certificate for a future one night regular room stay, but not able to use June through September. We feel more could have been offered for the inconvenience. The hotel, pool, and staff were nice.