Interior

Reviews of New Grand Hotel

2.5 out of 5
New Grand Hotel
Place De La Gare 20, Mouscron

Reviews

2.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 3 out of 3 reviews" "

3.4/10

Cleanliness

3.4/10

Staff & service

3.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Edna, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Mouscron, Belgium
This hotel is totally misrepresented on the Internet...and the stairwell, hallways as well as rooms smelled of urine. There is no Wi-Fi. Staff were not helpful. We had booked for 2 nights but could not stay the second because of the smell...they would not give us the money back. They asked for cash for the one night and we should reverse the Credit Card...but then did not give us a receipt. The credit card company needs the cash receipt. Now, they have the money for three rooms for three nights...and we stayed only one. I am sure the head office of this chain has not been to this hotel!

2/10 Terrible

loubabou

Disliked: Cleanliness, room comfort
TRES DECEVANT !
NEW GRAND HOTEL à MOUSCRON- NUIT DU 23 MAI 2012 Nous ne sommes pas restés les photos sur le site ne correspondent pas du tout à la chambre dans laquelle nous avons été placés..............

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel de passage
hotel trés moyen personnel trés desagreable surtout la responsable