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Reviews of Kruger Gate Hotel

4 out of 5
Kruger Gate Hotel
Paul Kruger Gate, Portia Shabangu Road, Skukuza, Mpumalanga

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 402 reviews" "
Rating 8 - Good. 143 out of 402 reviews" "
Rating 6 - Okay. 30 out of 402 reviews" "
Rating 4 - Poor. 11 out of 402 reviews" "
Rating 2 - Terrible. 7 out of 402 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, not too big, close to one entrance to the park. The food was good. Trees were beautiful. One can see elephants and other animals from the pool bar. The main problem is that their safaris, or park tours, are too expensive, much more expensive than those organized by the park. But the vehicles are confortable, and drivers nice and helpful.
Stayed 3 nights in Feb 2024
Response from sarah on Feb 11, 2024
Hi Enrique,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your experienceSANPARKS safari's are alot shorter than our safari package offering , which enables Kruger Gate Hotel to take GUESTS further into the Park for better viewing opportunitiesWe hope you are travelling safely and will visit us again soon for more magical memoriesKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Allan, Sao Caetano do Sul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort being right by the main entrance to Kruger National Park makes it a great spot to book safari tours of the park. Dining was fine, but would benefit from more selections à la carte.
Stayed 3 nights in Nov 2023
Response from sarah on Jan 24, 2024
Hi Allan,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your experienceYour feedback is valuable to us and has been taken to heartWe look forward to you visiting us again soon Kind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Nirali

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from sarah on Jan 19, 2024
HI Nirali,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for your positive feedback receivedWe look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Edward

Traveled with family
Liked: Amenities, property conditions & facilities
2nd time visiting this hotel. Its next to Kruger Gate. The river view is lovely and the Lapa restaurant has a great African charm with a wonderful buffet.
Stayed 1 night in Jan 2024
Response from sarah on Jan 19, 2024
Hi Edward,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your great experienceWe look forward to you visiting us again soon for more magical memoriesKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Shasheen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family-/child-friendly hotel adjacent to Kruger Gate, making it super convenient for safaris (5am departure = 530am wildlife sightings!). Pool view is stunning, and a further kids pool make it pleasant and entertaining for kids. Staff were super attentive to ensure our stay was pleasant! The dinner buffet was incredible!
Stayed 2 nights in Dec 2023
Response from sarah on Jan 19, 2024
Hi Shasheen,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for your great feedback receivedWe are so pleased to hear that our staff made a good impression on you during your stay.Your compliments are greatly appreciated and will be shared with our TEAM - Thank YouWe look forward to you visiting us again soonKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Kezia, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from sarah on Jan 19, 2024
HI Kezia,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for your feedback receivedWe look forward to you visiting us again soonKind Regards,Sarah WatsonGuest Relations Manager

8/10 Good

njemile

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean and comfortable. The food is all inclusive type of food, and also not what you ordered. The staff struggled to make specialty drinks..
Stayed 4 nights in Dec 2023
Response from sarah on Jan 19, 2024
Hi Njemile,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and your feedback receivedYour feedback is very valuable to us and has been taken to heartWe apologise for any inconvenience caused during your stayTravel safely, we look forward to you visiting us again soonKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Izzet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location on the edge of the Kruger Park
Stayed 3 nights in Dec 2023
Response from sarah on Dec 18, 2023
Hi Izzet,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your experienceWe look forward to you visiting us again soonKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Saope, Marlow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unreal hospitality and staff are amazing. This is our second year we’ve been and we will be coming again making it a third time. Game drives are spectacular as well! Worth every penny!
Stayed 3 nights in Dec 2023
Response from sarah on Dec 18, 2023
Hi Saope,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel , it was so good to see you againWe greatly appreciate your great feedback received and thank you for your continued supportHope you are travelling safely and we look forward to seeing you next yearTake CareKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Maude

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing!!
Séjour absolument parfait!! Nous y aurions séjourner beaucoup plus longtemps si l'itinéraire nous l'avais permis! Localisation idéale, service hors pair, buffet Booma dinner varié et excellent, restaurants incroyable (déjeuner), services et commodités diversifiés et accessibles (bar, gym, café, aide pour les tours/activittés, etc.). Je recommande fortement! :)
Stayed 1 night in Nov 2023
Response from sarah on Dec 15, 2023
Hi Maude,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your perfect experienceWe are grateful for recommending our Hotel to other travellersWe hope you are travelling safely and enjoying the rest of your holidayWe look forward to you visiting us again soonKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Kabelo

Stayed 1 night in Nov 2023
Response from sarah on Dec 18, 2023
HI Kabelo,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for your positive feedback receivedWe look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Courtney, West Chester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Great food, clean/modern/spacious rooms, close to Kruger with good safari options. Friendly staff.
Stayed 3 nights in Nov 2023
Response from sarah on Nov 26, 2023
HI Courtney,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your great experienceWe look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

8/10 Good

Connie

Traveled with group
Liked: Cleanliness, staff & service
Okay but needs updating
The service was good. The buffet meals went from amazing the first night to just okay by the third night. Room was very old and felt damp. New section is much nicer.
Stayed 3 nights in Nov 2023
Response from sarah on Nov 20, 2023
Hi Connie,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your experienceYour feedback is valuable to us and has been taken to heartWe look forward to you visiting us again in the futureKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, food was great and perfect location to Kruger National Park!
Stayed 2 nights in Nov 2023
Response from sarah on Nov 15, 2023
Hi Pam,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for your great feedback received We look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Paul, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was paramount at this unique hotel. Though their first evening park tour was sold out, the rest of my family were able to go on an early morning tour of Kruger National Park
Stayed 1 night in Nov 2023
Response from sarah on Nov 14, 2023
Hi Paul,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your experienceOur team are committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you. We look forward to you visiting us again soonKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped at this hotel as part of our honeymoon. Amazing hotel. Straight away you feel welcomed and comfortable. The staff are very helpful. The room was lovely and it was decorated for our honeymoon with a bottle of bubbly and petals. The facilities were great with two pools and loads of other activities on site. The food was a buffet style but with so much choice and delicious fresh food. It was a great experience eating outside. We booked a morning safari tour which was incredible. We saw so much wildlife and the guide was so helpful and informative (went in August). We would definitely come back again it was an amazing first safari experience.
Response from sarah on Nov 1, 2023
Hi Nicole,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your memorable occasion and stayWe are so grateful for your compliments , which will be shared with our TEAM - Thank You!We wish you both all the very best and hope that you will visit us again soon for some more magical memoriesTake CareKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
The property is a hidden gem with tree house lounges, large open deck for animal viewing, outstanding meals for every palate and diet, aged towering trees interspersed throughout, spacious rooms and amenities such as spa, game rooms and gym. The staff are very friendly, helpful, authentic and genuine. I have stayed in property several times and highly recommend it.
Stayed 5 nights in Aug 2023
Response from sarah on Aug 28, 2023
Morning Debra,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your experienceYour feedback will be shared with our TEAMWe wish you safe travels and look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Katelin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing vacation! You literally cannot beat the location and wow, the hotel was stunning. Good food to order, lovely staff, and even a little shop for souvenirs! Cannot recommend this hotel enough. Also, highly recommend booking “Amos” as your game driver with Kurt Safari Co (who the hotel uses for safaris) he was amazing! One of the managers of the hotel, Sarah, was so sweet and accommodating. Also had a lovely spa experience!
Stayed 7 nights in Jun 2023
Response from sarah on Aug 21, 2023
Hi Katelin,Hope you are well and have travelled safelyThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your wonderful experience Your great feedback will be shared with our TEAM, thank you!Travel safely and we look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

roseliene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from sarah on Jul 13, 2023
Hi Roseliene,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for your great feedback receivedWe look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Enough Stay
Location is right at the gate so you’re on safari in minutes. The pool overlooks a river and day one we enjoyed a herd of elephants right out front. The following days we enjoyed hippos in the morning. All of this best enjoyed through binoculars. The rooms had ceiling fans (as well as ac) and the cleaning staff mostly kept doors closed when cleaning so we were delighted to have little to no mossies in our room. There are several bars on property with amiable staff and the grounds are generally beautiful. The drawbacks we found were the following: the food was ok. I wish they had hand sanitizer somewhere at the restaurant when hundreds of people are serving themselves with the same serving spoons. My husband watched a man drop the serving spoon on the ground 3 times (!!!!) and then try to walk away leaving it for someone else to serve themself with. Gross. He alerted the kitchen staff and they replaced it immediately. Dinner staff is overwhelmed, they need more people. Out of 3 nights we were only helped with drinks once and never again did we receive anyone checking in on us; even that evening the man was scurrying and often hard to find. Overall, Kruger is a tourist trap (the park not the hotel) so we spent more time at the hotel. We wished the pools were heated so we could actually enjoy the pool deck. Or that they had a hot tub/sauna to enjoy during winter. At nearly $300/night we felt they fell short in places that seemed obvious to curate a good stay for this rate.
Stayed 3 nights in Jun 2023
Response from sarah on Jun 19, 2023
Dear Valued GUEST,Hope you are well Thank you so much for having stayed with us at Kruger Gate Hotel and for your valuable feedback receivedYour feedback has been shared with the TEAM and taken to heartWe look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Ursula

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, everything was excellent.
Stayed 1 night in May 2023
Response from sarah on May 16, 2023
HI Ursula,Hope you are wellThank you so much for having stayed with us and for your great feedback receivedWe look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public areas open to beautiful natural surroundings. Open beam wood construction and design of the space is beautiful. Staff are amazing - excellent service!
Stayed 9 nights in May 2023
Response from sarah on May 12, 2023
HI Cheryl,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for sharing your experience with usWishing you all a wonderful and safe journey aheadKind RegardsSarah WatsonGuest Relations Manager

8/10 Good

IAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay Staff very friendly and helpful Excellent for Paul Kruger gate entrance
Stayed 3 nights in Feb 2023
Response from sarah on Mar 1, 2023
Hi Ian,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for your great feedback receivedWe look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real African Experience that is so affordable
My knowledge of this property goes right back to 1987 when we bought time share at this location, and the original Karos Kruger Hotel was pretty basic. After an absence of many years we booked to stay at the now Kruger Gate and one of the new bedroom suites. From check in to our room, to drinks over looking the Kruger Park to dinner to breakfast - in a word. Excellent and the staff are superb. Having stayed in the past at a number of private game lodges in the Sabi Sands area most are outstanding but can cost anything up to $1000 per night per person. The Kruger Gate Hotel offers exceptional value and a great bush experience at a fraction of the cost of private lodges. And they can arrange daily and night drives in the Kruger. I would highly recommend fly in or drive to the Kruger - stay in the hotel and enjoy daily self drives in the Kruger A wonderful way to experience the bush, and African food and hospitality at a really affordably rate
Stayed 1 night in Nov 2022
Response from sarah on Jan 30, 2023
Hi Brian,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for your great feedback receivedWe look forward to hosting you again in the futureKind Regards,Sarah WatsonGuest Relations Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super spot!
More info needs to be promulgated re: Kruger Park permit procedures and Paperwork. Could be a timing problem on departure
Stayed 4 nights in Jan 2023
Response from sarah on Jan 30, 2023
Hi Michael,Hope you are wellThank you so much for having stayed with us at Kruger Gate Hotel and for your valuable feedback receivedWe look forward to hosting you again in the future Kind RegardsSarah WatsonGuest Relations Manager

10/10 Excellent

Ekta

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed our stay at the Kruger gate!! Loved every bit of it Would love to come once again!!
Response from Kruger Gate Team on Dec 29, 2022
Dear Valued Guest,On behalf of the entire Hotel TEAM, I want to thank you for sharing about your recent stay with us at Kruger Gate Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. If you would like to stay in touch with us for upcoming bookings and activities please feel free to contact our GUEST Relations Manager, Sarah, who will gladly assist.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you "home" again soon.Sincerely,

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Kruger Gate Team on Dec 29, 2022
Dear Valued GUEST,On behalf of the entire Hotel TEAM, I want to thank you for sharing about your recent stay with us at Kruger Gate Hotel.It is always exciting to hear our GUEST had a enjoyable and relaxing getaway with us.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you "home" again soon.Sincerely,

10/10 Excellent

Saope, Marlow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect introduction by the staff as you arrive, facilities were unreal and the venue made sure that there were no disruptions with load shedding which was convenient. All in all, great location and venue.
Response from Kruger Gate Team on Dec 29, 2022
Dear Valued Guest,On behalf of the entire Hotel TEAM, I want to thank you for sharing about your recent stay with us at Kruger Gate Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. If you would like to stay in touch with us for upcoming bookings and activities please feel free to contact our GUEST Relations Manager, Sarah, who will gladly assist.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you "home" again soon.Sincerely,

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kruger hotel 2022
Amazing stay at a great hotel. From the easy check-in, clean and comfortable rooms, great food, exceptional service and amazing location, everything contributed to a great holiday experience. Particularly enjoyed the view of the river and easy access to the Kruger Park itself. Will be back!!
View of infinity deck from the boardwalk
Frequent visitors to the hotel deck
Infinity pool deck
Dinner Boma
Stayed 2 nights in Nov 2022
Response from Kruger Gate Team on Dec 17, 2022
Dear Valued GUEST,Thank you for reaching out to us at Kruger Gate Hotel. We do appreciate the feedback and we are very excited to hear your stay was amazing. If you need to reach out to the TEAM for future stay reservation kindly note our GUEST relations TEAM and Reservations TEAM is always happy to assist. Looking forward to welcome to welcome you and the entire Family back "home" real soon.

10/10 Excellent

Peggy

Stayed 5 nights in Nov 2022

10/10 Excellent

Ruth

Stayed 2 nights in Oct 2022

10/10 Excellent

Nickolaus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! We wish we had more time here. Fortune was our safari guide and he did a great job! The updated hotel room was so nice. And we loved the atmosphere of the grounds of the hotel. It kind of feels like you’re in a tree house. Great food. Great time. Friendly staff! We hope to be back.
Stayed 2 nights in Sep 2022
Response from sarah on Oct 13, 2022
Hi Nickolaus,Thank you so much for having stayed with us and for your great feedback received We look forward to hosting you again in the futureTake CareKind RegardsSarah WatsonGuest Relations Manager

10/10 Excellent

Patrick

Liked: Staff & service, amenities, property conditions & facilities
It’s beautiful and sophisticated. Enjoy your stay. The only slightly lacking amenity is the game drive. I’ve had more informative and more interactive leaders. And, though one cannot rely on the bush to deliver, some company’s find animals more readily. Experience or luck? I cannot say.
Stayed 1 night in Sep 2022
Response from Kruger Gate Team on Oct 1, 2022
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Kruger Gate Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Without your valuable feedback we won't know how to ensure we improve on matters going forward. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you "home" again soon.Sincerely,

10/10 Excellent

NOMAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Protea Hotel by Marriott Kruger Gate Team on Aug 29, 2022
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Protea Hotel by Marriott Kruger GateIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nick

Stayed 4 nights in Aug 2022

10/10 Excellent

Ofer

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Protea Hotel by Marriott Kruger Gate Team on Aug 23, 2022
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Protea Hotel by Marriott Kruger GateIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Protea Hotel by Marriott Kruger Gate Team on Aug 13, 2022
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Protea Hotel by Marriott Kruger Gate It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we enjoyed ourselves and the atmosphere was marvelous . a nice place to be.
Stayed 3 nights in Aug 2022
Response from Protea Hotel by Marriott Kruger Gate Team on Aug 12, 2022
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Protea Hotel by Marriott Kruger Gate It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Location. Very nicely landscaped for the area. will return!
Stayed 1 night in Jul 2022
Response from Protea Hotel by Marriott Kruger Gate Team on Jul 16, 2022
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Protea Hotel by Marriott Kruger Gate It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, \

8/10 Good

Zeyn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel. Lovely set up lovely location. Reception staff are good. Cleaning is good. Only issue I have is with the restaurant. Service is absolutely pathetic. Tables are not cleaned. Buffet is untidy. Attitude of staff is horrible. You don’t get what you ask for. And most ridiculous is there’s no sanitizer !!
Stayed 3 nights in Jun 2022
Response from Protea Hotel by Marriott Kruger Gate Team on Jun 24, 2022
Dear Valued Guest, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests. You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining in the Lapa and Kudyela Restaurant. Your experience of Food has been shared with the Restaurant Manager along with the Chef who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Kind regards

8/10 Good

Prakash

Stayed 3 nights in May 2022
Response from Protea Hotel by Marriott Kruger Gate Team on May 11, 2022
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Protea Hotel by Marriott Kruger Gate It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Elna

Stayed 1 night in Apr 2022
Response from The Protea Hotel Kruger Gate team on Apr 26, 2022
Dear Elna, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Protea Hotel Kruger Gate. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

8/10 Good

Pauline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fabulous stay at Protea Hotel
My stay was amazing. The room was clean. Breakfast and dinner were delicious. The staff members were all friendly.
Stayed 3 nights in Apr 2022
Response from The Protea Hotel Kruger Gate team on Apr 26, 2022
Dear Pauline, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Protea Hotel Kruger Gate. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

10/10 Excellent

Tintswalo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!!!!
Excellent service I couldn't complain. Hospitality is at another level, thank you n keep up the good work.
Stayed 3 nights in Apr 2022
Response from Protea Hotel by Marriott Kruger Gate Team on Apr 24, 2022
Dear Valued Guest, Thank you for taking the time to reach out to us at Protea Hotel by Marriott Kruger Gate with regards to your recent stay with us. We have taken the opportunity to share the feedback with the entire hotel team. We do hope to welcome you to the hotel whenever travels brings you to the Kruger National Park again. Kind regards

10/10 Excellent

AILEEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely relaxing stay and so close to Kruger National park, we saw elephants while enjoying a cocktail by the pool! The show on Saturday night was very entertaining!
Stayed 4 nights in Apr 2022
Response from The Protea Hotel Kruger Gate team on Apr 12, 2022
Dear Aileen, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Protea Hotel Kruger Gate. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are very pleased to see that you enjoyed our viewing deck and the Saturday night entertainment!

8/10 Good

Jeremias Cardoso

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and good facilities
Stayed 2 nights in Apr 2022
Response from The Protea Hotel Kruger Gate team on Apr 12, 2022
Dear Jeremias, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Protea Hotel Kruger Gate. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

10/10 Excellent

Marius

Stayed 3 nights in Mar 2022
Response from Protea Hotel by Marriott Kruger Gate Team on Apr 8, 2022
Dear Valued Guest, Thank you for taking the time to reach out to us after your recent stay with us at Protea Hotel by Marriott Kruger Gate. We have taken the opportunity to share your feedback with the hotel team. We hope to welcome you to the hotel in the near future Stay well and safe

10/10 Excellent

Elizabeth du Pisani

Stayed 1 night in Mar 2022
Response from Protea Hotel by Marriott Kruger Gate Team on Apr 8, 2022
Dear Valued Guest, Thank you for taking time to reach out to us with regards to your recent stay with us at Protea Hotel by Marriott Kruger Gate. We have taken the opportunity to share the feedback with the entire hotel team. Looking forward to welcome you back to the hotel in thee near future. Stay well and safe

4/10 Poor

Vernall

Stayed 2 nights in Mar 2022
Response from The Protea Hotel Kruger Gate team on Apr 1, 2022
Dear Vernall, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Protea Hotel Kruger Gate. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Should you like to discuss any specific concerns please get in-touch with us directly?