The resort and facilities were nice. The response time from the front desk was disappointing. We tried multiple times to make reservations for activities by email and phone before we arrived but were unable to do so. We took a river float tour and horseback ride with Luis as our guide. He was awesome! The tours were the best part of our stay! We saw sloths, crocodiles, a boa constrictor, bats, frogs, monkeys, and many types of birds.