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Reviews of Tilajari Hotel Resort

3.5 out of 5
Tilajari Hotel Resort
28 Km East Of La Fortuna, Po Box 81-440, San Carlos Valley, Florencia, Alajuela

Reviews

9.0

Wonderful

Rating 10 - Excellent. 135 out of 223 reviews" "
Rating 8 - Good. 58 out of 223 reviews" "
Rating 6 - Okay. 19 out of 223 reviews" "
Rating 4 - Poor. 10 out of 223 reviews" "
Rating 2 - Terrible. 1 out of 223 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Traveled with family
Liked: Amenities
Good locatin
Stayed 1 night in Feb 2024
Response from Jeniffer Valerio on Feb 16, 2024
¡Gracias por compartir tu experiencia en Tilajari Eco Resort! Nos alegra saber que apreciaste nuestra ubicación. Estamos comprometidos a brindar a nuestros huéspedes una experiencia única en medio de la naturaleza. Esperamos que hayas disfrutado de tu estancia y que vuelvas a visitarnos en el futuro.

10/10 Excellent

Lenin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Jan 2024
Response from Jeniffer Valerio on Mar 12, 2024
Agradecemos sinceramente su calificación en Tilajari Eco Resort. Estamos aquí para asegurar que su experiencia sea aún mejor en el futuro.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeniffer Valerio on Jan 23, 2024
Agradecemos sinceramente su calificación para Tilajari Eco Resort. Estamos aquí para asegurar que su experiencia sea aún mejor en el futuro.

8/10 Good

Diana, Stone Mountain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pretty property. Everyone was very friendly and helpful. Bed was comfortable.
Stayed 2 nights in Jan 2024
Response from Jeniffer Valerio on Jan 18, 2024
We appreciate your positive feedback! It's great to hear that you found our property pretty, and we're pleased that everyone was friendly and helpful. We're glad you had a comfortable stay with us. If your travels bring you back, we look forward to hosting you again at Tilajari Eco Resort.

10/10 Excellent

Rodolfo Conejo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeniffer Valerio on Jan 18, 2024
Agradecemos sinceramente su calificación para Tilajari Eco Resort. Estamos aquí para asegurar que su experiencia sea aún mejor en el futuro.

10/10 Excellent

Adriana

Response from Jeniffer Valerio on Jan 18, 2024
Agradecemos sinceramente su calificación para Tilajari Eco Resort. Estamos aquí para asegurar que su experiencia sea aún mejor en el futuro.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room, beautiful grounds, delicious breakfast and friendly staff. Highly recommended!!
Stayed 1 night in Jan 2024
Response from Jeniffer Valerio on Jan 18, 2024
Thank you for sharing your positive experience at Tilajari Eco Resort! We're thrilled to hear that you found our rooms spacious and clean, enjoyed our beautiful grounds, relished the delicious breakfast, and encountered friendly staff. Your recommendation means a lot to us. We look forward to welcoming you back to Tilajari Eco Resort in the future!

10/10 Excellent

Roberto, Alajuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place surrounded by nature. The staff was very kind and friendly.
Stayed 1 night in Jan 2024
Response from Jeniffer Valerio on Jan 18, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your time at our great place surrounded by nature. It's wonderful to know that our staff's kindness and friendliness enhanced your experience. We appreciate your feedback and hope to welcome you back soon

10/10 Excellent

Federico

Traveled with partner
Excelente! Recomiendo el hotel y sobre todo las habitaciones de categoría mayor. Si bien el hotel se encuentra un poco alejado de la fortuna, recomiendo este hospedaje por sus buenas instalaciones y calidad de su personal El desayuno es bueno.
Stayed 4 nights in Dec 2023
Response from Jeniffer Valerio on Jan 18, 2024
¡Gracias por tu excelente recomendación! Nos alegra saber que disfrutaste de las habitaciones de categoría mayor y que a pesar de la ubicación un poco alejada de La Fortuna, recomendaste Tilajari Eco Resort por las instalaciones y la calidad del personal. Nos complace que el desayuno haya sido de tu agrado. Esperamos tener el placer de recibirte nuevamente en el futuro.

10/10 Excellent

Takamasa, Harrison

Stayed 1 night in Dec 2023
Response from Jeniffer Valerio on Jan 18, 2024
Agradecemos sinceramente su calificación para Tilajari Eco Resort. Estamos aquí para asegurar que su experiencia sea aún mejor en el futuro.

10/10 Excellent

David Sosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es demasiado bonito y grande. Muy bien cuidado. Es placentero solo el hecho de estar ahí y caminar por el hotel. El restaurante es muy rico y el personal muy atento. La ducha es muy rica. La piscina es grande y el jacuzzi también y con agua caliente. La limpieza en general es muy buena. Tiene bonitas vistas al rio. Sin embargo, el internet y la televisión por cable no son los mejores, la imagen de la TV se congela.
Stayed 2 nights in Dec 2023
Response from Jeniffer Valerio on Feb 23, 2024
Gracias por compartir tus impresiones sobre el hotel. Nos alegra saber que disfrutaste de la belleza y el tamaño del lugar, así como de la atención del personal, la calidad del restaurante, y las comodidades como la ducha, la piscina y el jacuzzi. Apreciamos tus comentarios sobre la limpieza y las vistas al río.Lamentamos los inconvenientes con el internet y la televisión por cable. Tomamos nota de tus observaciones y trabajaremos para mejorar esos aspectos. Agradecemos tu comprensión y esperamos tener la oportunidad de recibirte nuevamente para brindarte una experiencia aún más satisfactoria.

10/10 Excellent

Jin

Stayed 3 nights in Dec 2023
Response from Jeniffer Valerio on Feb 23, 2024
Agradecemos sinceramente su calificación en Tilajari Eco Resort. Estamos aquí para asegurar que su experiencia sea aún mejor en el futuro.

6/10 Okay

William

Response from Jeniffer Valerio on Feb 23, 2024
Agradecemos sinceramente su calificación en Tilajari Eco Resort. Estamos aquí para asegurar que su experiencia sea aún mejor en el futuro.

10/10 Excellent

Mario

Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was great, especially Kevin, who was very helpful and friendly. My room was huge. The restaurant was quite good too. The butterfly and botanical gardens need some work.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rajkumar

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Innocent, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 4 nights in Oct 2023

8/10 Good

Liana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location & great staff!!!
Stayed 2 nights in Aug 2023
Response from Jeniffer Valerio on Sep 13, 2023
Thank you for your kind words! We're glad to hear that you appreciated our convenient location and the efforts of our wonderful staff. If there's anything else you'd like to share or any way we can make your next visit even better, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

CARLOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. The Hotel inspires safety and has awesome gardens. Delicious breakfast every morning during your stay.
Stayed 3 nights in Jul 2023
Response from Jeniffer Valerio on Sep 13, 2023
We appreciate your fantastic feedback! It's wonderful to hear that you had a positive experience during your stay. Our dedicated staff works hard to ensure a safe and enjoyable environment for our guests, and we're thrilled that you enjoyed our beautiful gardens and delicious breakfast each morning. If there's anything else you'd like to share or if you plan to return in the future, please don't hesitate to reach out. We look forward to hosting you again!

8/10 Good

Pablo

Stayed 4 nights in Jul 2023
Response from Juan Carlos Carranza on Sep 13, 2023
Thank you for your positive rating! We're thrilled to hear that you had a great experience during your stay. If you have any specific feedback or suggestions in the future, please feel free to share them with us. We look forward to welcoming you back for another wonderful visit!

8/10 Good

MARVIN ARIAS

Stayed 6 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for relaxing
4th stay at Tilajari. Its a comfortable resort with things for kids to do but not many other things in the area. It has a good buffet. I go here just to relax and not feel i have to do anything.
Stayed 1 night in Apr 2023

10/10 Excellent

Alexander

Stayed 1 night in Apr 2023

8/10 Good

FEDERICO

Stayed 1 night in May 2023

4/10 Poor

Sebastian, Parsippany

Disliked: Cleanliness, amenities, property conditions & facilities
The water of the Sauna pool smell like sink :(
Stayed 1 night in Apr 2023

10/10 Excellent

Alexis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great room, good price. Breakfast desert should be better covered for flies.
Stayed 2 nights in Apr 2023

10/10 Excellent

NICHOLAS

Stayed 4 nights in Mar 2023

6/10 Okay

Dann

Liked: Cleanliness, property conditions & facilities
Cerca de Todo
Instalaciones bien mantenidas, linda piscina. Comida del restaurante le falta calidad y sabor, habitación correcta pero nunca funcionó el agua caliente. En general el servicio es bueno y tiene buena ubicación geográfica.
Stayed 1 night in Apr 2023

8/10 Good

Aida

Stayed 2 nights in Mar 2023

10/10 Excellent

Luis

Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained older facility with great character Every staff member in contact with were cheerful, efficient and friendly. Very relaxing and not crowded
Stayed 1 night in Mar 2023

10/10 Excellent

Nazareno, orlando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Regreso sin duda
Stayed 1 night in Mar 2023

10/10 Excellent

Philip

Stayed 3 nights in Feb 2023

10/10 Excellent

linda, Porters Corners

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to navigate. Staff was very helpful, and professional.
Stayed 1 night in Jan 2023
Response from Tilajari on Feb 1, 2023
Thank you for your comment, we hope you enjoy your stay and can visit us again very soon!

10/10 Excellent

linda, Porters Corners

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and accommodating
Stayed 1 night in Jan 2023
Response from Tilajari on Feb 1, 2023
Thank you for your comment, we hope you enjoy your stay and can visit us again very soon!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly, food is great and room is very comfortable !
Response from Tilajari on Jan 20, 2023
Hello, thank you very much for your comment, we are glad that your stay with us has been to your liking, we hope you come back soon.

8/10 Good

Constance

Stayed 1 night in Dec 2022

10/10 Excellent

Luis

Stayed 1 night in Oct 2022
Response from Tilajari on Oct 25, 2022
¡Muchas gracias por calificarnos Luis, esperamos vuelvas pronto!

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a corporate retreat.
Stayed 2 nights in Oct 2022
Response from Tilajari on Oct 14, 2022
Thank you very much for your comment and for giving us a rating. We hope you come back soon.

6/10 Okay

Carie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we were originally given didn’t have beds enough for 5 people as advertised. The two beds were infested with bed bugs. We went back to registration, were given a new room in a much nicer part of the complex. The first room had evidence of bed bugs as well. We ended up with a different two rooms that had a few black flecks on the mattress pads but we settled for that for the night. The grounds looked beautiful but we didn’t stay long enough to explore those. The staff was very friendly and accommodating.
Stayed 1 night in Jul 2022
Response from Tilajari on Sep 8, 2022
Hello Carie, on behalf of the hotel, we apologize for what happened. As for what you say about the bed bugs, we communicated it to the area in charge and the necessary measures were taken. We hope that your stay has improved in the end and you come back soon.

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, pero el precio de la comida es bastante alto.
Stayed 1 night in Jul 2022
Response from Tilajari on Aug 17, 2022
Gracias por calificarnos Alberto.

8/10 Good

Jacqueline

Stayed 1 night in Jul 2022
Response from Tilajari on Aug 17, 2022
Gracias por calificarnos Jacqueline.

8/10 Good

Jeannie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and facilities were nice. The response time from the front desk was disappointing. We tried multiple times to make reservations for activities by email and phone before we arrived but were unable to do so. We took a river float tour and horseback ride with Luis as our guide. He was awesome! The tours were the best part of our stay! We saw sloths, crocodiles, a boa constrictor, bats, frogs, monkeys, and many types of birds.
Stayed 2 nights in Jun 2022

6/10 Okay

Dwight, Bakersfield

Traveled with family and small children
Liked: Cleanliness, staff & service
Installations are private, there's security.Has activities within the property. They are improving the exterior. The cleaning service is good.I observed the cleaning staff struggling to push the cleaning supply cart in the rough walkway, kind of an unnecessary work load. Breakfast was good, restaurant service was very courteous and prompt. Landscaping is rich in local flora though the peacock pen needed a good power wash. The pool is a good size but in bad need of surface repair. The kid pool is ok. The jacuzzi is way too small for a fullsize adult. The large grassy area was used for group sports and was nice. We had a reservation through Gate 1 and we were offered their largest and most comfy room in the seven hundred row of rooms. We had invited a second family to join us here in Costa Rica. They were assigned a 600 series room, way smaller a.nd distant from us . We were misinformed that the seven hundred rooms were sold out. We checked online and realized 2 rooms were available and with this info in hand we confronted the male reception clerk who grudgingly upgraded their room . We always offered to pay the difference between room rates. He has been the only Costa Rican with an attitude.
Stayed 2 nights in May 2022

10/10 Excellent

Joseph

Stayed 2 nights in May 2022

10/10 Excellent

Diane M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff. Nice large room with high ceilings.
Stayed 3 nights in May 2022

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2022