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Reviews of Best Western Mulberry Hotel

2.5 out of 5
Best Western Mulberry Hotel
2525 St. Road 60 East, Mulberry, FL

Reviews

7.6

Good

Rating 10 - Excellent. 139 out of 409 reviews" "
Rating 8 - Good. 125 out of 409 reviews" "
Rating 6 - Okay. 72 out of 409 reviews" "
Rating 4 - Poor. 34 out of 409 reviews" "
Rating 2 - Terrible. 39 out of 409 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Mel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Samantha Assistant Manager on Mar 28, 2024
Thank you for completing our survey . I do apologize that your stay was 3 and not a 5 . We will be finished with the remodeling soon . I do hope that you will come back to see us soon . Thank you again .

8/10 Good

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC was very noise The phone did not work & the desk chair went down when you sat in it. They fixed both of the problems. All of the TV listings were wrong. (card & on TV)
Stayed 3 nights in Mar 2024
Response from Samantha Assistant Manager on Apr 15, 2024
Thank you for completing our survey and staying with us . It was a pleasure to meet you and we do hope to see you again soon .

2/10 Terrible

Danielle, Oregon City

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, however the facility was awful. Terrible musty smell, like mold. Very humid in the room even with the AC on 68. Hallway smelled like marijuana. There werekmited memories like extra pillows. There was a beeping sound outside that started around 3am that kept us awake. The room was relatively clean but not comfortable - bed was hard. We had to exit our stay a day early because of the discomfort. Worst motel experience.
Stayed 2 nights in Mar 2024
Response from Samantha Front Desk on Mar 21, 2024
Thank you for completing our survey . I do apologize for your inconvenience . We are remodeling the hotel and i will document bed discomfort from mattresses .

4/10 Poor

Robert

Disliked: Staff & service, amenities, property conditions & facilities
Middle of renovation. Seemed like i was the only guy there that wasnt working on renovations.
Stayed 3 nights in Mar 2024
Response from Samantha Assistant Manager on Mar 15, 2024
Thank you for completing our survey and it was a pleasure to meet you . I do apologize for any inconvenience. We want each and every guest to be happy with there stay .

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at front desk is professional and pleasant to work with
Stayed 1 night in Mar 2024
Response from Samantha on Mar 8, 2024
Hello Kim,Thankyou for valuable time you spend to give your opinion. Looking forward to see you again.

6/10 Okay

Walter

Traveled with partner
Liked: Cleanliness, staff & service
Property located on highway in a small town. The hotel is undergoing renovations that hopefully will improve its deficiencies. Flooring uneven and loose laminate boards. The television didn’t work in our room.
Stayed 1 night in Mar 2024
Response from Samantha on Mar 6, 2024
Thank you for completing our survey . We are remodeling at this time .I do apologize for the TV not working and the cable because lose . We do hope you come back soon . It was a pleasure to meet you .

10/10 Excellent

William, Sarnia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Business goes on during renovations. Great location between Mulberry & Bartow, FL. Traffic noise during the day (get that anywhere in Florida). Lots of parking spaces except by front door. Staff great, eager to please. Hot & cold breakfast available. Always a pleasant, comfortable stay.
Stayed 1 night in Feb 2024
Response from Samantha Assistant Manager on Mar 3, 2024
Thank You for completing our survey and for your understanding . Yes we are remodeling the hotel to better customer satisfaction for each and every guests . It was a pleasure to meet you and we hope to see you again in the future . Thank you again .

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good. I didn't like that the back door did not lock. But the staff was very friendly nice and friendly. I would stay there again if need be.
Stayed 2 nights in Feb 2024
Response from Samantha Front Desk on Feb 6, 2024
Thank you for completing our survey . We have addressed the issue with the back door . It was a pleasure to meet you and hope we see you again soon . Thank you again .

2/10 Terrible

eric

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Went into my room the bathroom and the floors were dirty. They charged me more than it said when I booked it. The floor in my room was coming up in many many places as you walked across of it the tiles lifted up. It was very musty. Nothing worked properly, when I went down to breakfast, they ended an hour before they said it was supposed to end and I couldn’t get breakfast because they said they weren’t many people there
Stayed 1 night in Jan 2024
Response from Samantha Front Desk on Jan 21, 2024
Thank you for completing our survey . I do apologize for your room and it will be addressed ,hotel under construction and breakfast signs are posted 6AM to 9AM.

8/10 Good

Glenn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from kaur on Jan 11, 2024
Thank you for completing our survey , It was a pleasure to meet you and we hope you will come back soon .

8/10 Good

patrick

Tub does not drain, property did not instill confidence upon arrival. Seems less than clean. Bed mattress is not quality. AC does not work well - makes a lot of noise but doesn’t cool well. Maybe they recently acquired the property and are working to bring up level of quality, but I would definitely prefer a nicer more comfortable accommodation.
Stayed 1 night in Jan 2024
Response from SAM on Jan 11, 2024
Thank you for completing our survey . I do apologize for your inconvenience .

2/10 Terrible

christopher

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was a tragedy from the beginning. You are helpless to do anything because the room is non-refundable. I arrived to find that the hotel had no power. The receptionist was all alone sitting in the dark without any back up power. The power did not come back on until after 2am. I was stuck taking the room and went to the closest hardware store and bought candles for myself and the front desk lady all by herself in the dark. I went to the room which was cold and obviously dark. I had nothing to do but sit in the dark so I decided to try and take a shower thinking that surely they have huge boilers and there would at least be hot water or at best warm. I was wrong. I was hesitant to go anywhere because of the bad storms we were having. I tried to sleep because it was very cold. I dozed for a little while and sat in the dark for a few hours. I could not take the cold any longer so I went and sat in my car with the heat on. Looking around at the property I noticed several windows with the curtains were hanging only attached to one side. The property had litter and the beds had beer bottles thrown in it. The landscaping was in a terrible state of neglect. The room was neglected as well when the power finally came on. There was black mold in the bathroom, the shower flooded the floor and the slow drains were an issue. There was no internet,remote didnt work and floor lifting up posing trip hazard. Never will I stay again. Awful experience. mgmt is awful.
Stayed 1 night in Dec 2023
Response from Samantha front desk on Dec 18, 2023
Thank you for completing our survey . I do apologize for your inconvenience . Yes there was a bad storm in this area that day and night . Yes we lost power in this area as did most of the other businesses near us. The winds werebad as well so yes there was debris that was takin care of . We also have rooms under construction .I again apologize and hope that maybe one day you give us a 2nd chance . Thank you again

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Kaur on Dec 15, 2023
Hello Veronica,Thank you for completing our survey . It was our pleasure to meet you . We do hope to see you again soon :) Thank you again

8/10 Good

Ezequiel

Stayed 1 night in Dec 2023
Response from Samantha Front Desk. on Feb 6, 2024
Thank you for completing our survey . It was a pleasure to meet you and hope we see you again soon . Thank you again .

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place ever! Stunk literally.
Stayed 1 night in Dec 2023
Response from Samantha Front Desk . on Dec 12, 2023
Thank you for completing our survey . I do apologize for your inconvenience . Hotel is under remodeling and construction . Thank you

10/10 Excellent

Cynthia

Liked: Staff & service
I would definitely stay again if ever in the areas
Response from kaur on Feb 13, 2024
Hello Cynthia,I really appreciate your response, Looking forward to see you again. Thanks

10/10 Excellent

Iliana

Stayed 1 night in Dec 2023
Response from Samanatha Front Desk on Dec 8, 2023
Thank you for completing our survey . I was a pleasure to meet you . We hope to see you again soon .

10/10 Excellent

James

Stayed 2 nights in Dec 2023
Response from Thank you , Samantha Front Desk on Jan 7, 2024
Thank you for completing our survey , It was a pleasure to meet you and we hope you will come back soon .

6/10 Okay

Brian

Liked: Cleanliness, staff & service, room comfort
Ok place.
It was kind of run down for the price. Nothing fancy.
Stayed 1 night in Nov 2023
Response from Samantha Front Desk on Nov 12, 2023
Thank you for completing our survey . It was a pleasure to meet you and I hope to see you again soon.

6/10 Okay

Rafal

Traveled with family
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Kaur on Nov 14, 2023
Hello Rafal,I really appreciate for you valuable time you took out of your busy schedule to review your stay. You never left any comments. I really want to now what make you give only 6 out of 10 so we can improve it for your next stay .

8/10 Good

Vania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Samantha Front Desk on Nov 5, 2023
Thank you for completing our survey . It was a pleasure to me you and hope you come back soon .

8/10 Good

Wynona, Nocona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and great staff
Stayed 1 night in Oct 2023
Response from Samantha Front Desk on Oct 23, 2023
Thank you for completing our survey . It was a pleasure to meet you and hope to see you again soon :)

10/10 Excellent

Roman, Pembroke Pines

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it.
Stayed 1 night in Oct 2023
Response from Samantha Front Desk on Oct 22, 2023
Thank you for completing our survey . It was a pleasure to meet you and hope you return soon :)

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kaur on Oct 13, 2023
Hello Justin,Thank you for completing our survey . It was our pleasure to meet you . We do hope to see you again soon :) Thank you.

8/10 Good

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kaur on Oct 13, 2023
Hello Charlotte,Thank you for completing our survey . It was our pleasure to meet you . We do hope to see you again soon :) Thank you.

10/10 Excellent

Colleen

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The gentleman who checked us in was very polite and accommodating. I think his name was Prob or something different like that. Samantha was also very nice and accommodating. Our room was very clean. The shower pressure was really good and there was plenty of hot water for the shower. Breakfast was good...the coffee was excellent. I think the A/C in the lobby and breakfast area wasn't working because it was VERY warm but our room was super cold. All in all, it was a good stay even though it was a short stay. I would recommend staying there. I felt like the price was very reasonable as well.
Stayed 1 night in Aug 2023
Response from SAMANTHA on Sep 1, 2023
Thank you for completing our servey . It was our pleasure to meet you . We do hope to see you again soon :) Thank you.

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just wonderful
Stayed 1 night in Jul 2023
Response from Samantha on Jul 9, 2023
Thank you for completing our servey . It was our pleasure to meet you . We do hope to see you again soon :) Thank you again ,Samantha Front Desk

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Samantha Front Desk on Jun 28, 2023
Thank you for completing our servey . It was a pleasure to meet you .We hope to see you again soon .

8/10 Good

Wanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from KAUR on Jun 12, 2023
Hello Wanda,I ppriciate for your time you took to review for your stay. We will be looking forward to see you gain.Thanks

8/10 Good

Wanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kaur on Jun 12, 2023
Hello Wanda,I ppriciate for your time you took to review for your stay. We will be looking forward to see you gain.Thanks

6/10 Okay

Isaias

Traveled with family
Liked: Staff & service
El baño no tenia seguro en la puerta, la habitacion huele mal, las camas son full no queens. El desayuno ok.
Stayed 3 nights in May 2023
Response from Samantha Front Desk on May 10, 2023
Mr Isaias ,We would like to apologize for not exceeding your expectation. We are very conscious that it is so difficult to exceed the expectations of each guest, however, we do all sorts of efforts to make this place the best one.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing too fancy but very clean, and well maintained. The front desk attendant was extremely helpful with everything we needed and I was very grateful. I would return if the front desk attendant was the same person or someone with the same quality of customer service. It made the difference for us.
Stayed 1 night in Apr 2023
Response from Samantha Front Desk on Apr 30, 2023
Thank you for completing our servey . It was a pleasure to meet you . We do hope to see you again soon .

8/10 Good

Jorge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Samantha Front Desk on Apr 30, 2023
Thank you for completing our servey . It was a pleasure to meet you . We do hope to see you again soon .

10/10 Excellent

Demin, Suwanee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. And the breakfast is also better than other similar ones.
Stayed 2 nights in Apr 2023
Response from Samantha Front Desk on Apr 30, 2023
Thank you for completing our servey . It was a pleasure to meet you . We do hope to see you again soon .

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Clean hotel overall. Even though it was right off the highway, the room was very quiet.
Stayed 1 night in Apr 2023
Response from Samantha on Apr 7, 2023
Hello Deborah,Thanks for taking the time from your busy schedule to review. Hope to see you again.

10/10 Excellent

Nichole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased with our stay
Thus Hotel provides exactly what you need. Comfy bed, clean room and bathroom, fridge, microwave and great a/c. We were very please with everything.
Stayed 2 nights in Mar 2023
Response from R Kaur on Apr 4, 2023
Hello Nichole,Your reviews are very important for us. Thanks a lot.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be a 3 star at minimum.
I really liked this place. Room is very clean and comfortable. Samantha at the front desk is great, and their free breakfast was the perfect finish to my stay.
Stayed 1 night in Apr 2023
Response from Samantha Front Desk on Apr 2, 2023
Thank you for completing our servey . It was a pleasure to meet you . We hope to see you again soon :)

10/10 Excellent

Manuel, Blythewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and everything worked. The staff was friendly and helpful.
Stayed 3 nights in Mar 2023
Response from Samantha Front Desk on Apr 2, 2023
Thank you for completing our servey . It was a pleasure to meet you and we hope to see you again soon :)

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value compared to other hotels in the area.
The check-in was excellent. Arthur was friendly, helpful, and professional. One of the best check-in experiences I've had. The hotel was OK. The room was a little small for two queen beds, but the room was clean and the beds were comfortable. Overall, it was a good value for the price, compared to the price of other hotels in the area. We would stay there again.
Stayed 1 night in Mar 2023
Response from Samantha Front Desk on Mar 31, 2023
Thank you for completing our servey . We do hope to see you again very soon :)

8/10 Good

Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient for our needs while relocating and was reasonable compared to other properties.
Stayed 2 nights in Mar 2023
Response from Samantha on Mar 28, 2023
Hello Diane,Thank you and we hope to see you again soon . :)

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Kaur on Mar 28, 2023
Hello Janice,Thank you and we hope to see you again soon . :)

10/10 Excellent

Nancy, Killaloe

Stayed 1 night in Mar 2023
Response from Front Desk Samantha on Apr 30, 2023
Thank you for completing our servey . It was a pleasure to meet you . We do hope to see you again soon .

8/10 Good

David

Traveled with family
Liked: Staff & service
Bathroom aged. Calk and grout aged and mildew or missing
Stayed 2 nights in Mar 2023
Response from Samantha Front Desk on Mar 26, 2023
Thank you for completing are survey . I do hope you will stay with us again . We will do our best to make changes .

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
adequate for overnight stays, the motel is isolated from attractions. heavy equipment lot and fire station behind and an apparent dump across the street. Garmin maps located motel on the other side of the street.
Stayed 1 night in Mar 2023
Response from Samantha Front Desk on Mar 26, 2023
Thank you for completing our servey . I do apologize that you were unhappy with your stay . I would like to advise you that across from the hotel is not a dump site . It is a phosphate mine pit . This is part of the city of Mulberry's history . I do hope you will stay with us again .

8/10 Good

David

Stayed 1 night in Mar 2023
Response from Samantha on Mar 18, 2023
Thank you for completing our servey and hope to see you back soon .

10/10 Excellent

Jessica

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This place was really nice, clean, affordable, and quiet. The staff was very friendly and the continental breakfast was quite the spread. If we are ever back in town, we would stay here again!
Stayed 1 night in Mar 2023
Response from Samantha on Mar 15, 2023
Thanks for the survey. Hope to see you again.

2/10 Terrible

Mirelys

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Thre bathtub smelled like sewage
Stayed 1 night in Mar 2023
Response from Front Desk Samantha on Mar 15, 2023
we would like to apologize for not exceeding your expectation. We are very conscious that it is so difficult to exceed the expectations of each guest, however, we do all sorts of efforts to make this place the best one

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Our Stay
The room smelled a little musty, perhaps from the air conditioner. Otherwise, everything was fine.
Stayed 3 nights in Mar 2023
Response from Samantha on Mar 15, 2023
Thanks for the survey and sporry for the inconvience,

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Samantha Front Desk on Mar 11, 2023
Thank you for compeleting our servey . Hope to see you again soon

8/10 Good

Michele

Liked: Cleanliness, staff & service, room comfort
Adequate. Clean. Chair at desk would have been nice. Air conditioner loud.
Stayed 2 nights in Mar 2023
Response from Samantha Front Desk on Mar 11, 2023
Thank you for compeleting our servey .