“Perfectly fine boutique hotel in Mumbai”

This hotel is in an old building, restored with some vestige of former decrepitude evident. Charming. Really! Updated decor is in good taste, and the lobby is very contemporary and comfortable. Food is reasonably priced and good. Includes great buffet breakfast. Try chicken fried rice or veggie noodles when you need a break from spice. Free Yfi in the lobby. Friendly and helpful staff. Great location with access to major points of interest. I am an old India-hand, and staying in this slightly upscale place was a new thing for me but I was with a group from Europe. I liked it, and it held up, way above the following experience in a 5-star place in Delhi that was obscene in the add-ons and absurd pseudo-luxuries. I look for human scale in a hotel, and i found it here.

“Good Location”

Efficent and clean

“Good Value”

This hotel more than met my requirements. In my opinion you don't go to Mumbai to sit by a pool and wallow in the luxuriousness of your hotel. You go there to get out amongst the sites, smells and sounds of the city and this hotel is ideally placed to allow you to do that. The service was efficient and courteous will staff always saying hello. My room was clean, with an adequate amount of furnishings.

“Great Location”

Stayed at Astoria hotel for 4 nights, overall experience good. Staff very pleasant and helpful. Safe for women travellers. The quality of food is below average, I would suggest eating out. Close to Churchgate train station.

“Customer Service at Its Worst”

This hotel is centrally located and within easy walking distance of the main central sites. The rooms are well decorated and clean. The only big downside to this hotel has to be the staff who I have to say are some of the worst I have ever come in 6 years of working in the hotel business. Customer Service is not in their vocabulary, the reception staff are curt and rude and seem to treat customers on the basis of we don't realy care if you come back again! Its a shame.