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TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
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Property Amenities
Dining options at the hotel include a restaurant. Business-related amenities at this 3-star property consist of a business center and audio-visual equipment. Event facilities include a conference center and banquet facilities.
Rooms
Citizen Hotel offers 45 air-conditioned accommodations with minibars and safes. Rooms feature sea views. Flat-panel televisions are featured in guestrooms. This Mumbai hotel provides wired high-speed Internet access for a surcharge.
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Showing 1 - 4 results (of 4)
“OK if you don't expect much”
We arrived a couple hours early and they charged us for an extra night. Our room was expensive and extremely uncomfortable, and it is so far away from anything in Mumbai that it's a $20 cab ride to get anywhere. I would steer clear unless you just want to be close to the airport.
“Satisfied 100% with the hotel (check-in, cleanliness, service etc)”
Satisfied 100% with the hotel (check-in, cleanliness, service etc)
“Poor service & lack of hospitality ethic”
I have been to India more than 25 times over a period of 15 years, always on business. Although the facilities at this relatively small hotel are reasonably good, the service levels are way below par. I stayed 7 nights, and until I complained on day 6, they were still asking me for my room number at breakfast. Despite the fact I had a beer on the verandah almost every evening, the verandah staff did not recognise me when I walked in off the beach the 5th afternoon & asked me if I was resident at the hotel. Breakfast selection was poor, as was the service during breakfast (although it improved markedly after I complained to the breakfast manager). Be careful of the fine print on internet access ie limited validity.
“Will go back.”
For the price, good hote.
TripAdvisor Traveler Rating:
(based on #### traveler reviews)
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The preferred airport for Citizen Hotel is Mumbai (BOM-Chhatrapati Shivaji Intl.) - 5.1 km / 3.2 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
