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Reviews of Citizen Hotel

3 out of 5
Citizen Hotel
960, JUHU TARA ROAD,960 3 1, Mumbai, Maharashtra

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 182 reviews" "
Rating 8 - Good. 67 out of 182 reviews" "
Rating 6 - Okay. 34 out of 182 reviews" "
Rating 4 - Poor. 25 out of 182 reviews" "
Rating 2 - Terrible. 19 out of 182 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rohitkumar Maganlal

Stayed 1 night in Mar 2024

8/10 Good

peter, london

Liked: Staff & service, property conditions & facilities
Wonderful.customer service
Stayed 3 nights in Feb 2024

8/10 Good

Ajay, Harrow

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay. Most weird access to the beach. You can only leave the hotel to access the beach, but you have to walk all the way around the beach to get back into the hotel. I suggest they have a simple resident only access (using the room key card) to get back into the hotel directly from the beach.
Stayed 2 nights in Jan 2024

6/10 Okay

Senior

Citizen Hotel Would not stay again. It is a clean but VERY compact building with a lot of staff But lots of things go wrong even tho they have staff to fix things quickly it is annoying especially middle of night My in-room safe needed 4 separate visits to fix it. Extra $7AUD @ Hotel Sea Princess is a bargain! Stay there
Stayed 3 nights in Dec 2023

8/10 Good

Ajay

Liked: Cleanliness, staff & service, room comfort
Ok
Nice little hotel...was here 12 years ago and i can see, feel the difference. Even the type of local clientele is different. Hotels needs an upgrade espcially restuarant..i did not risk eating .. The room was nice and comfortable. Nothing special but i would stay again. Reception was also good and quick, woke me as requsted. The owners just need to invest in the hotel and staff otherwise its going to be run down .
Stayed 1 night in Nov 2023

2/10 Terrible

Bhavesh

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beach view, terrace perfect! Comfy bed
Stayed 3 nights in Oct 2023

8/10 Good

Shahid Hussain

Liked: Staff & service
For the area, very good value for money
Stayed 2 nights in Oct 2023

2/10 Terrible

MOHAMMED

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended for families with babies.
One of the most pathetic and worst Hotel I have ever stayed. It was my 10th wedding anniversary. So I was there with my family. The hotel does not have any respect for their guest. The restaurant in the hotel is facing the beach. Miss behaviours and nudity from the public has to be born and tolerated by the guest... on complain to the management it falls on deaf ears. The hotel is meant for Kapuso one night stand druggies and smokers not recommended for any family is a kid. I do not have cribs for babies also.
Stayed 1 night in Aug 2023

2/10 Terrible

Hemant

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

sheerin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff is extremely rude and don’t provide the amenities accurately though they have the facilities available for the guests. They steal the money from the guest’s account and don’t provide the invoices to the guests which is a major drawback. I had a very bad experience with the hotel citizen. The cleanliness is not maintained and the staff is so abusive. Regarding the executive room, they took the money from me when I did the booking online and gave my room to other guests which they informed me upon reaching the hotel citizens. This is the way they treat with the guests . The hotel manager and staff gave my executive room to other guests when I did the prepaid payment online booking with the hotel citizens even a day ago. Thank you Expedia for asking the feedback. I hope this will be beneficial to others in regards to the stay in hotels. Regards,
Stayed 1 night in Apr 2023
Response from Duty Manager on Apr 26, 2023
Dear SheerinIn response to your above comments please note that all the services were provided to you as per the booking. Till time of check out there was no complaint from you with regard to our services. The only issue at the time of check out , was that you wanted invoice copy which we could not provide . Since the money was paid to expedia kindly collect invoice from them. This was clearly and very politely explained to you by manager on duty.

8/10 Good

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023

4/10 Poor

Chandravadan

Stayed 3 nights in Mar 2023

2/10 Terrible

Hema

Stayed 4 nights in Mar 2023

8/10 Good

Prafula

Stayed 4 nights in Mar 2023

6/10 Okay

Sanjay

Stayed 3 nights in Mar 2023

10/10 Excellent

ASHOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing. Location of the hotel is great even though room size was small. This Propery is right on the beach. Service given by the employees and the breakfast was really good.
Stayed 2 nights in Feb 2023

2/10 Terrible

Bhavinkumar

Traveled with group
Stayed 3 nights in Jan 2023

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
We enjoyed our stay in the hotel. No problems at all. Very professional staff eager to help. Clean rooms. Everything was good. Recommended.
Stayed 1 night in Jan 2023

8/10 Good

Lalitha

Liked: Staff & service
Stayed 2 nights in Jan 2023

8/10 Good

Mikeson

Traveled with family
Liked: Staff & service
Disliked: Amenities
The staff and management were excellent. The location and security was also good, but unfortunately, the property is a little dated and dusty probably due to it’s seaside location. Overall, an okay place.
Stayed 11 nights in Jan 2023

6/10 Okay

RAMANANDA

Traveled with family
Not so good , not spacious, congested
Stayed 3 nights in Dec 2022

10/10 Excellent

Praveen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea facing

8/10 Good

Gopal

Liked: Room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Feisal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views from the restaurant
Stayed 1 night in May 2022

4/10 Poor

Anjana

Stayed 1 night in Apr 2022

4/10 Poor

Vijaya Sivakumar

Liked: Amenities
Disliked: Cleanliness
My room was not clean. Bedsheets were bit dirty and found some hair as well. So clearly it was not cleaned well. I was promised a sea view room (was told all rooms have sea view). But the view was not facing sea. From one corner of window i could see the sea in a narrow gap. Checkin took a bit of time. I went at 12:15 pm Location is a big plus. Just next to Juhu beach.
Stayed 1 night in Apr 2022

4/10 Poor

Rahul j

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel seriously needs upgrading Windows don’t shut , new bed lining is required with towels , management don’t really care Good service is poor But views are Special and the open terrace
Stayed 1 night in Mar 2022

6/10 Okay

Umlesh

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I liked that it was right on the beach. The hotel room was quite small, and we spotted a cockroach in the room. The cleanliness level was very low!
Stayed 18 nights in Feb 2022
Response from Manager on Mar 13, 2022
Dear Sir We have taken note of the comments. and we are committed to take necessary action. Thank you once again for your stay with us and we look forward to your next stay with us at Citizen Hotel. Warm Regards Rooms Division Manager

10/10 Excellent

Kartik, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Good budget friendly hotel on the beach. Shower pressure was excellent but only issue was shower curtain which could have been better….they could have just put glass shower door considering I was told that room was recently renovated! Overall would recommend the hotel as good location right on the beach and reasonably priced. Breakfast was average but can’t complain at this price point.
Stayed 10 nights in Feb 2022

8/10 Good

mayuresh

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for one day trip.
Good hotel for one day trip. The breakfast was nice. polite staff.
Stayed 1 night in Jan 2022

2/10 Terrible

Muskan

Disliked: Staff & service, room comfort
BAD experience because of HOTELS.COM
we booked hotel with complimentary breakfast but when we reach there then they said they have don't have booking including breakfast...may be its hotels.com mistake...that I don't know...but overall experience is really BAD
Stayed 5 nights in Dec 2021

2/10 Terrible

Hardik

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shady hotel
The property is pretty shady and I decided to not stay
Stayed 2 nights in Jul 2021

8/10 Good

Samik Jhu

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Ratan

Traveled with group
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful excellent location With cheaper rates
Stayed 3 nights in Jun 2021

10/10 Excellent

Sunil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was good and so was the service room 305 has a leak from the shower door, report a few times but no fix breakfast could have afew more ootions
Stayed 4 nights in Feb 2020

8/10 Good

Ratish, London

Liked: Staff & service
Hotel is close on the beach front, great to watch sunset. Central to Juhu Beach. Close to food and drinks places.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant on the beach with indoor and outdoor seating.
Stayed 1 night in Jan 2020

8/10 Good

nilesh

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe location
Good service
Stayed 1 night in Oct 2019
Response from SUSAN / DIPESH on Oct 16, 2019
Thanks for your positive response

2/10 Terrible

Verified traveler

Stayed 15 nights in Aug 2019

8/10 Good

Chandi

Business traveler
Liked: Cleanliness, staff & service, amenities
Warm welcome and excellent check-in at 3.45am after an over night flight from London. Very impressive, as were the sliding glass windows and room which had been installed to protect the beach view restaurant from the strong monsoon wind and rain. The WiFi facilities still need to be improved, even though some changes have been made to install a router in each room.
Stayed 3 nights in Aug 2019
Response from citizen hotel on Aug 15, 2019
Dear Chandi, Thanks for your wonderful comments. Regarding the WiFi we will look into the same to rectify even more better. Thanks & Regards

8/10 Good

Zaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s on beach and very easy , good staff, food was good.
Stayed 1 night in May 2019