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Reviews of Courtyard by Marriott Mumbai International Airport

5 out of 5
Courtyard by Marriott Mumbai International Airport
CTS 215, Andheri Kurla Road, Andheri-East, Mumbai, Maharashtra

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 937 reviews" "
Rating 8 - Good. 294 out of 937 reviews" "
Rating 6 - Okay. 60 out of 937 reviews" "
Rating 4 - Poor. 29 out of 937 reviews" "
Rating 2 - Terrible. 20 out of 937 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "Team" was fantastic at reception, at the concierge/transportation desk, in the dining room and also the house keeping Team. Senior Management is working very hard to achieve gender diversity. I look forward to my visit in June. George Hoyt
Stayed 5 nights in Mar 2024
Response from Victor Chen, General Manager on Apr 16, 2024
Dear Guest, Thank you for taking the time to review your stay with us and for sharing such positive feedback. We truly appreciate your business and your trust in us. We look forward to having you with us again. Regards,

10/10 Excellent

Sandhya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff - friendly, knowledgeable and went out of their way to help
Stayed 1 night in Mar 2024
Response from Team Courtyard Mumbai on Apr 18, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

10/10 Excellent

Andy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Team Courtyard Mumbai on Apr 16, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

6/10 Okay

Ramesh

Liked: Staff & service
Disliked: Amenities
Older property. Wud be good to get some Reno done
Stayed 1 night in Mar 2024
Response from Victor Chen, General Manager on Apr 16, 2024
Dear Guest, Thank you for taking the time to leave us a review. We have noted your feedback which we have shared appropriately within the team. We look forward to having you with us again. Regards,

10/10 Excellent

ATUL

Stayed 5 nights in Mar 2024
Response from Team Courtyard Mumbai on Apr 16, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

8/10 Good

Jashanpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Team Courtyard Mumbai on Apr 16, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

10/10 Excellent

vadivel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are extremely courteous and helpful.
Stayed 1 night in Feb 2024
Response from Victor Chen General Manager on Mar 2, 2024
Dear Guest, We are pleased to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We look forward to having you with us again. Regards,

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous and attentive staff - right from the front desk to bell boy to the folks working in the dining area!! Each one of them has been pleasant and courteous and made our stay really enjoyable!
Stayed 2 nights in Feb 2024
Response from Victor Chen General Manager on Feb 27, 2024
Dear Guest, Thank you for sharing your valuable feedback. It has been a constant endeavor of the team to maintain our high standards of service and ensure that each guest is well taken care of. We are delighted to know that you enjoyed your stay with us. We look forward to another opportunity to have you with us. Best regards,

10/10 Excellent

Dineshchandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole team at CYM were amazing, helpful. Well groomed and willing to help with a smile.
Stayed 5 nights in Feb 2024
Response from Victor Chen General Manager on Feb 27, 2024
Dear Guest, We are pleased to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We look forward to having you with us again. Regards,

6/10 Okay

SUDHIR

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over all good experiance
Stayed 2 nights in Feb 2024
Response from Victor Chen General Manager on Feb 22, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back to our hotel.Regards,

10/10 Excellent

Usha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at every level was polite, professional and prompt.
Stayed 4 nights in Feb 2024
Response from Victor Chen General Manager on Feb 22, 2024
Dear Guest, We are pleased to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We look forward to having you with us again. Regards,

10/10 Excellent

Thomas A

Liked: Cleanliness, staff & service, property conditions & facilities
The service was exceptional
Stayed 2 nights in Feb 2024
Response from Victor Chen General Manager on Feb 22, 2024
Dear Guest, We are pleased to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We look forward to having you with us again. Regards,

10/10 Excellent

Dineshchandra

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at CY were excellent. Asif helped us with pick up and drop off with efficiency and help us to keep our extra luggage in the store room for safe keeping. The team at check in were marvellous and the check in process was done quick and found us the room that matched our choices. Laundry was immaculately done .. so happy to stay at Courtyard Marriot.
Stayed 2 nights in Jan 2024
Response from Victor Chen General Manager on Feb 27, 2024
Dear Guest, Thank you for sharing your valuable feedback. It has been a constant endeavor of the team to maintain our high standards of service and ensure that each guest is well taken care of. I have shared your words of praise with the team, and they are thrilled.We look forward to another opportunity to host you with us. Best regards,

10/10 Excellent

shantilal

Stayed 1 night in Feb 2024
Response from Team Courtyard Mumbai on Apr 18, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very nice hotel without being too much over the top. A very comfortable place as a single woman traveling alone. I did not stay long so did not explore the area. But I booked a tour half day (Get Your Guide) and enjoyed that very much.
Stayed 2 nights in Feb 2024
Response from Victor Chen General Manager on Mar 2, 2024
Dear Guest, Thank you for sharing your valuable feedback. It has been a constant endeavor of the team to maintain our high standards of service and ensure that each guest is well taken care of. It was our pleasure to have you with us.I have shared your words of praise with the team, and they are thrilled. We look forward to having you with us again.Best regards,

10/10 Excellent

anand

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very courteous and helpful.
Stayed 2 nights in Feb 2024
Response from Victor Chen, General Manager on Feb 13, 2024
Dear Guest, We are pleased to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We look forward to having you with us again. Regards,

10/10 Excellent

Sandhya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel close to airport about 15 minutes . Buffet excellent !
Stayed 1 night in Feb 2024
Response from Victor Chen General Manager on Feb 22, 2024
Dear Guest, We are pleased to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We look forward to having you with us again. Regards,

10/10 Excellent

Ashesh, Redmond

Stayed 2 nights in Jan 2024
Response from Team Courtyard Mumbai on Apr 18, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely one of the nicest Courtyard by Marriott that I have ever stayed vat. The staff was very warm and welcoming. The service was excellent from the moment that I walked in to the moment I left. The property is conveniently located close to the airport and they provide transportation at a small price. The dining options are also wonderful. I definitely recommend this hotel
Stayed 1 night in Jan 2024
Response from Victor Chen General Manager on Feb 27, 2024
Dear Guest, Thank you for sharing your valuable feedback. It has been a constant endeavor of the team to maintain our high standards of service and ensure that each guest is well taken care of. We are delighted to know that you enjoyed your stay with us. We look forward to another opportunity to have you with us. Best regards,

6/10 Okay

Bhavesh

Traveled with family
Liked: Amenities
Was expecting much more from the Marriot! I’m a well seasoned traveller and don’t over expect but: 1. The place needs an update and overhaul 2. We waited on 3 seperate occassions for food to arrive and eventually gave up. Sad to say they were providing food for elderly, nearly 90 year olds! 3. The food was a little disappointing - it just lacked the taste that you would expect - Novotel, Pullman, Aloft were so much better in comparison. Sorry Marriot - you need to raise the standard!
Stayed 2 nights in Jan 2024
Response from Victor Chen, General Manager on Feb 27, 2024
Dear Guest, We appreciate you taking the time to provide us with feedback of your stay. We apologize for your experience. We will ensure your feedback is shared appropriately within the team. We look forward to another opportunity to serve you again. Sincerely,

10/10 Excellent

Harbir

Traveled with family
Liked: Cleanliness, property conditions & facilities
The whole staff was well prepared and well educated. Restaurant managment was excellent. Food is delicious. I would like to mention few name in the management Mr Abhijeet Patwardhan Restaurant Manager Mr Kunal F&B . Hardeep (phaji ) Exilent experienced . Thx for all staff member made my trip extremely well.
Stayed 3 nights in Jan 2024
Response from Victor Chen, General Manager on Feb 27, 2024
Dear Guest, Thank you for sharing your valuable feedback. It has been a constant endeavor of the team to maintain our high standards of service and ensure that each guest is well taken care of. I have shared your words of praise with the team, and they are thrilled. We look forward to having you with us again.Best regards,

10/10 Excellent

Ferechte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Courtyard Mumbai on Feb 22, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Team Courtyard Mumbai on Feb 22, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

8/10 Good

Ramesh

Stayed 4 nights in Jan 2024
Response from Team Courtyard Mumbai on Feb 22, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

8/10 Good

Om

Liked: Amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Victor Chen General Manager on Feb 22, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back to our hotel.Regards,

10/10 Excellent

Bradford, Lenoir City

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Jan 2024
Response from Victor Chen General Manager on Feb 22, 2024
Dear Guest, We are pleased to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We look forward to having you with us again. Regards,

8/10 Good

Rekha

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Team Courtyard Mumbai on Feb 22, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

8/10 Good

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and room conditions are perfect. The downside is the laundry service, we sent three pairs of snickers to wash, and it was ok, not well cleaned.
Stayed 3 nights in Dec 2023
Response from Victor Chen, General Manager on Feb 27, 2024
Dear Guest, We appreciate you taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We will ensure your feedback will be shared appropriately within the team. We look forward to another opportunity to serve you again.Sincerely,

10/10 Excellent

Daksha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from waiting staff in the restaurant to reception area and everyone we came across have been very helpful. We would like to say huge thank you to everyone for their help.
Stayed 7 nights in Dec 2023
Response from Victor Chen General Manager on Mar 2, 2024
Dear Guest, Thank you for sharing your valuable feedback. It has been a constant endeavor of the team to maintain our high standards of service and ensure that each guest is well taken care of. It was our pleasure to have you with us.I have shared your words of praise with the team, and they are thrilled. We look forward to having you with us again.Best regards,

10/10 Excellent

Avinash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, area around the hotel not so good
Stayed 2 nights in Dec 2023
Response from Victor Chen General Manager on Feb 22, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back to our hotel.Regards,

8/10 Good

Deven

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Need property maintenance
Stayed 3 nights in Dec 2023
Response from Victor Chen General Manager on Feb 27, 2024
Dear Guest, We appreciate you taking the time to provide us with feedback of your stay.We will ensure your feedback will be shared appropriately within the team. We look forward to another opportunity to serve you again. Sincerely,

8/10 Good

Samie

Stayed 1 night in Dec 2023
Response from Team Courtyard Mumbai on Feb 22, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

10/10 Excellent

Ajit

Stayed 3 nights in Dec 2023
Response from Team Courtyard Mumbai on Feb 22, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

10/10 Excellent

Pretty

Stayed 3 nights in Dec 2023
Response from Team Courtyard Mumbai on Feb 22, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

10/10 Excellent

Zulfikar

Stayed 1 night in Dec 2023

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service
Response from Team Courtyard Mumbai on Feb 22, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

8/10 Good

Urjo

Stayed 2 nights in Dec 2023

10/10 Excellent

Tasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

KALYANI, London

Liked: Cleanliness, staff & service
This property is good location wise. I had a bad experience a couple of years ago and checked out prematurely however,time round the manager Shoaib was very accommodating and ensured I had a better experience.
Stayed 6 nights in Dec 2023
Response from Victor Chen General Manager on Feb 13, 2024
Dear Guest,Thank you for taking out your valuable time to share your review. Your compliments are a great source of inspiration for us. I am delighted to see that Shoeb turned around your experience with us and showcased the true hospitality that we are acclaimed for.. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Anuprasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing!
Response from Victor Chen General Manager on Feb 22, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back to our hotel.Regards,

10/10 Excellent

Rajat

Stayed 6 nights in Dec 2023

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed many times. Staff friendly, good gym
Response from Victor Chen General Manager on Mar 2, 2024
Dear Guest, We are pleased to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We look forward to having you with us again. Regards,

8/10 Good

nita, germantown

Stayed 1 night in Dec 2023
Response from Team Courtyard Mumbai on Feb 22, 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was nice
Stayed 1 night in Dec 2023

10/10 Excellent

Stanley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the hospitality. My wife and I had an awesome stay there. Every person from the front desk, concierge and room service were excellent. They even gave me some good deals. Loved the morning breakfast and the servers there were excellent. Will plan to come back when I am in Mumbai next.
Stayed 1 night in Nov 2023
Response from Victor Chen, General Manager on Dec 4, 2023
Dear Guest, We are pleased to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We look forward to having you with us again. Regards,

10/10 Excellent

Ankur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stellar Service
I have always preferred to stay couple days for relaxation after long travel from USA at Courtyard by Marriott. Staff is very cordial and helpful. I often visit this hotel because of the stellar service they provide. I saw many new faces in management this time. My best pick is Abhijit and Sachin as well Chef Narayan
Stayed 3 nights in Nov 2023
Response from Victor Chen, General Manager on Dec 4, 2023
Dear Guest, We are pleased to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We look forward to having you with us again. Regards,

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 8 nights in Nov 2023
Response from Victor Chen, General Manager on Dec 4, 2023
Dear Guest, Thank you for your feedback. We look forward to welcoming you back to our hotel.Regards,

10/10 Excellent

Rajendra

Stayed 1 night in Nov 2023
Response from Team Courtyard Mumbai on Dec 4, 2023
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

8/10 Good

Maneesh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel but staff service needs to improve. One is not felt welcome and they have a poor room service.
Stayed 1 night in Nov 2023
Response from Victor Chen, General Manager on Dec 4, 2023
Dear Guest, We appreciate you taking the time to provide us with feedback of your stay. We apologize for your experience. We will ensure your feedback is shared appropriately within the team. We look forward to another opportunity to serve you again. Sincerely,

10/10 Excellent

Abdulhamid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed short stay at this place. Very nice place. Highly recommend it
Stayed 1 night in Nov 2023
Response from Victor Chen, General Manager on Dec 4, 2023
Dear Guest, Thank you for your feedback. We look forward to welcoming you back to our hotel.Regards,