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Reviews of Hotel Royal Garden

3.5 out of 5
Hotel Royal Garden
Juhu Tara Road, Mumbai, Maharashtra

Reviews

5.4
Rating 10 - Excellent. 5 out of 46 reviews" "
Rating 8 - Good. 7 out of 46 reviews" "
Rating 6 - Okay. 12 out of 46 reviews" "
Rating 4 - Poor. 12 out of 46 reviews" "
Rating 2 - Terrible. 10 out of 46 reviews" "

5.6/10

Cleanliness

5.6/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful
Best location with lovely staff to assist when ever needed..would recommend to anyone as one of the cheapest places to stay and everything is so close by.
Stayed 10 nights in Jan 2018
Response from Sunit Ghosh on Feb 13, 2018
Dear Guest, Thank you for taking the time out to review us on Expedia.Hoping to see you one of these days when you are next in Mumbai. Thanks & Regards Team Front Office Hotel Royal Garden

10/10 Excellent

Vijayakumar, chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Close to the Beach
I really had good time. Enjoyed the food. Courteous Staff.
Stayed 2 nights in Jan 2018
Response from Sunit Ghosh on Jan 23, 2018
Dear Guest, Thank you for taking the time out to review us, we are working towards the breakfast and hopefully will be available soon. Once again thanks from all of us here.Hoping to serve you again when you are in mumbai. Regards Team Front Office Royal Garden Hotel

4/10 Poor

Mohammed

Liked: Staff & service
Disliked: Property conditions & facilities
Very poor condition hotel. But the Area and staff are very good. Hotel has to be Renovated.
Stayed 1 night in Dec 2017
Dear Sir, Thank you for taking the time to review us, We agree to your suggestion and things are underway, as you might have noticed the Lobby and the Restaurant are already done up, next step is the rooms which will start very soon. The newly done up rooms will not only include furniture & fixture but will be done by a Architect & Interior Designer team, which will provide a fresh look to the room itself and the corridors too and with semi automation in the room itself. Hope you will provide us with chance to serve you better in future. Thanks & Regards Team Front Office Hotel Royal Garden

4/10 Poor

ExplorerSid, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
Really poor customer service, promised room which was a room with a double bed wasn't available, bathroom was really small. Talking about customer service when will people start respecting there guests concerns and women. My friend was with me and since it was late at night I was going to drop her off to her place. But wanted to use the restroom and charge my phone so I can call my Uber back to the hotel. Not only they wouldn't let her into my room, but also were very rude to us. Nowhere it was written that guests are not allowed. This behavior is simply unacceptable. If you are someone traveling and want to experience a good Indian hospitality please stay away from this hotel.
Stayed 1 night in Nov 2017

10/10 Excellent

theresa, new york, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, close to the beach, and shopping.
I was thrilled with my stay. Wonderful staff, great food, clean rooms and the hotel. I will stay with them when I return. I highly recommend this hotel.
Stayed 2 nights in Nov 2017
Response from Front Office on Dec 1, 2017
Dear Ms. Theresa, Thank you for the kind words of appreciation, we look forward to serving you again when you are back in Mumbai. Thank You Team Front Office Royal Garden Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close too the beach. But would not swim in it.
The beach was dirty. Garbage every where. The hotel was nice. Right in town so you could shop if you want.
Stayed 3 nights in Nov 2017
Response from Manager on Dec 22, 2017
Dear Guest, Thank you for the taking the time out to review us,hope to serve you when you are in Mumbai next, however We do concur that swimming is out of question. Thanks & Regards Team Front Office Hotel Royal Garden

2/10 Terrible

MAR, CHINA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT BOOK THIS HOTEL!!!
Was not a nice experience at all... the lobby in this hotel looks amazing... all new, but when you go to the rooms is like a horror movie... Smell so bad, walls full on fungus because humidity, furniture so old and super noisy every and each room., BESIDE SMOKING IS ALLOW ON THE ROOMS, THAT MAKE IT WORST. For sure I will not recommend and also will not stay there again in my life.
Stayed 3 nights in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a three star
Stayed 4 nights in Jul 2017

2/10 Terrible

Mohit , New Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
The only good thing about this hotel is its proximity to juhu beach and Grand mama's restaurant. The hotel is poorly maintained and is falling apart. There were cracks everywhere in the room. There were no charging points next to the bed. There were barely two charging points in the entire room. The wifi isn't reliable. The staff - not friendly at all. When asked why the wifi wasn't working, they replied saying that its broken and that they don't know when it can be fixed. Instead of resolving my issue, they started telling about how it's an inconvenience to them when they don't have any wifi. The front staff can definitely use more training on how to communicate with the guests. No iron board too! No switch next to the bed to connect the iron, so basically you cannot use the iron at all!
Stayed 3 nights in Jun 2017

4/10 Poor

Riza, PHL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly maintained hotel
Disappointing experience. Hotel staff seems unexperienced. Rooms are old and poorly maintained
Stayed 3 nights in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience!
You have been warned. Please dont book in this hotel unless you are super duper desperate. The hotel is lucky to have a wonderful restaurant because if there isn't, their rating from me would have been below zero. I am not exaggerating! It is 2017 and their "hotel" is ancient.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
Staff not very efficient Breakfast absolutely rubbish for what you are paying l visit Mumbai very often and have stayed at a few other hotels,this is my fourth stay here and it's growing from bad to worst never again will I book this hotel Happened to get the same room during my last visit three months ago the broken wash basin tap and the leakage in the cistern no repairs have been carried out Sorry to say TOO BAD

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever experience
I stayed for one night , the experience is terrible, every thing is room is quit outdated and un maintained, Room lock not working properly, toilet flush, shower, tap etc etc all things in worst ever condition.

6/10 Okay

KAUSHAL, PUNE

Disliked: Property conditions & facilities, room comfort
CLOSE TO BEACH, BUT NEEDS UPKEEP
THE ROOMS AND BED IS VERY SMALL, THE PAIN IS PEELINN OUT, THE TABLE KEPT IN THE ROOM HAD A BROKEN MARBLE TOP.

8/10 Good

Varun

Liked: Staff & service, property conditions & facilities
As its near to beach, so good in budget
Hotel has good basic amenities. They should improve there rooms conditions.

4/10 Poor

Steve

Liked: Cleanliness
Disliked: Staff & service

4/10 Poor

S H, Leicester

Disliked: Cleanliness, property conditions & facilities, room comfort
1 star
Room was such that through the gaps mosquitoes used tocomeandin the morning. There were. Cockroaches for 3 days they cleaned as soon as I informed the reception

2/10 Terrible

Gopal, Mumbai

Disliked: Cleanliness, property conditions & facilities, room comfort
Room condition is terrible.
It was really good to be at reception, while the payment was been done in advance. I was been accompanied by the staff who helped me with my luggage to go to the room. Once I entered the room, I could not believe the room condition could be so poor. The reception at the groud floor, the entrance, lobby were all good, however the bed in room, the furnishings was so terrible. I just thought of never book again in Royal Garden. Regards.

8/10 Good

Abdul Karim Ismail, Pune

Liked: Cleanliness, staff & service, property conditions & facilities
good location for staying just opposite MUMBAI sea
Good location for staying just opposite juhu beach sea

4/10 Poor

Vikas, Delhi India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel
worst experiance i had in this hotel. no one will come from room service, mis commitment. they are cheaters, dont go for this hotel.

4/10 Poor

Nisar, chandigarh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience.
I stayed in hotel royal garden with family owing to its proximity with juhu beach but was disappointed with the condition of hotel. Rooms were average and refrigerator was stinking. Toilets were average with taps creating problems every now and then. However food was excellent with good service. Overall not worth of spending money.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures can be deceiving..
When i booked the hotel the room in the picture looked good but when i checked in it was depressing.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for...
Not the best place to stay overnight. If you cannot find any other hotel within your budget then this hotel might be your choice.

6/10 Okay

Marian , Brisbane

Liked: Cleanliness, property conditions & facilities, room comfort
transit stay
arriving late, and out the next morning. Not unusual for Mumbai, when you try and arrange a taxi for the domestic airport there is the usual bartering about price. Cost me 360 rupees arriving from international airport (which is a greater distance from hotel than the distance from the hotel to the domestic airport). Hotel wanted to charge 500 rupees to take me to the domestic airport . Pointed out that the distance was less, and they were wanting to charge more, price dropped to 400 rupees. Still overpriced. Alternative is to go out on the street and try to barter! when I asked for a receipt, none was forthcoming.

2/10 Terrible

Sunil, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
!! Worse Hotel !! Stay away from this Hotel !!!
It was worse ever hotel, I have ever stayed. I had a 5 day business trip. I am regular visitor of city but this was horrible experience. AC was very noisy !! Internet was pathetic !! Rooms were smelly !! Bathrooms were of stone age !! Unprofessional approach and ethics of staff. If you are young they will start explaining rules immediately without knowing about you, about your female friends that you can not invite your female friends to your room. If local female friend, then not allowed to visit your room. If outsider even then she has to make a declaration. Honestly do not go on pics and advertisement, I would recommend Bawa continental, which is half a KM away from it. That was my regular hotel, I opted for change but was highly disappointed.

2/10 Terrible

probin, kolkata

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is near to beach but horrible
Manager is horrible They don't have respect for guest

8/10 Good

Christine, Oslo Norway

Liked: Cleanliness, staff & service, property conditions & facilities
Nice ..clean beds and warm shower
I got the budget room by the elevator.Due to the noise from some if the other guest ,it was not that Nice !.But its not the hotels fault..The nabourhood was Peaceful except for the ocationally plane.and the staff was good.I think it was value for the money.the train Station is a 40rupi trip away(use the meter;) so you can acsess the touristc Mumbai easy ..

2/10 Terrible

Kiran, P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothin is lik royal. Very addemand staff.
Very worst experience. Wl never prefer this hotel again.

8/10 Good

RAJ, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Royal Garden
Nice hotel.

6/10 Okay

Priyanko, Kolkata

Disliked: Property conditions & facilities
Average hotel close to the beach.
Stayed here for one night and the stay was more or less comfortable.

2/10 Terrible

nasir, new zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
deceiving hotel info
it is not three star hotel,should be one star very old building,still using door room key not card. disappointing one

6/10 Okay

Ashish, Delhi

Liked: Cleanliness, property conditions & facilities
Awesome Location, mediocre service
Location was pretty good. But mediocre service really spoils one's holiday mood. Apparently the hotel does not allow opposite gender guest, so if you're planning to call friends into the room, think twice. But, it's cheap and if you only need a place to sleep, then its ok.

6/10 Okay

Shobhana, Bangalore

Disliked: Staff & service
Great location
Our stay was just OK - not as good and clean and well maintained as the website shows. Front desk staff are not well trained and mislead you and talk back unprofessionally as if they are doing guests a big favour by giving a room in the first place in their hotel!! Since I had already paid upfront and refund option was not available, I just continued to stay. And as we were just 2 women I did not want to risk our safety by picking any quarrel with the hotel. In short I stayed there by force! The hotel management need to do a lot to make the Hotel popular..

4/10 Poor

arjun, del

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very Average Hotel, not worth the price!
The rooms are very average, a little smelly. Also, i was supposed to get a taxi shuttle which the hotel denied having any information of.

4/10 Poor

Roslyn, Sydney, Australia

Disliked: Staff & service, property conditions & facilities
Ok but not that great
Hotel was ok. On daily basis we had to call and ask for facilities that were supposed to be provided during room service. Hot water only came through the taps from 7am until 4pm. If you had to take a shower out of this time, you had to call and ask them to turn on the hot water. Internet service was very poor and took ages to login in. I had booked this hotel through Expedia which included, free breakfast, Wi-Fi and airport transporation but the Manager of the hotel had no idea and keep saying those services were not included in our package. A lot of time was wasted trying to make him understand. First day breakfast was decent but other days we stayed here, the breakfast service was not as expected, although the dining room staff were friendly. I wouldn't stay here again.

6/10 Okay

Ajay, Delhi

Disliked: Cleanliness
Average Location
The hotel is fine to stay, as an average property. Location is good on Juhu Tara Road near to beach.

8/10 Good

Ashok, dubai

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is Good taking an hour for check in proces .staff should be more trained.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Nice location....near juhu beach.
It was a comfortable stay....but room tariff seems little higher then what the hotel actually serves you.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average property.

8/10 Good

Verified traveler

Liked: Property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Monty, Canada

Disliked: Cleanliness
I was not impressed by the hotel. As it was rated a 3.5 star hotel, the reality was not what one should expect in a popular developed area of Mumbai. The two overriding issues were bugs in both rooms (I asked to be switched after the first one) and the poor internet connection. Staff was helpful enough, and the location was perfect. Luckily my stay was only two nights.

6/10 Okay

lalit roy, bangalore

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
great location
Stay was ok! you have NOT given full details of the package, they did NOT give breakfast in the package!!!!!!! Restaurant is good with good food and good service, but room service was lousy!!!! In bathroom NO COLD water!Only Hot water was coming........so you cant take bath. Definitely we are not going to the same hotel and NOT recommending any body.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Hotel below the flight path
If you are deaf then you won't be too bothered about planes going over the hotel every 20 minutes. The receptionists doing the night shift when I checked in were particularly unhelpful, fortunately the lady during the day sorted out what the 2 men couldn't be bothered doing

6/10 Okay

Magnus, Sverige

Liked: Staff & service
Disliked: Property conditions & facilities
Inbjudande men ganska nerslitet hotell.
Hotellet såg inbjudande ut på bilden, men visades vara ganska nersliten. Vi bytte rum efter första natten då det var väldigt mycket oväsen för personalen samt en del gäster. Tyvärr gick flygplanen över hotellet var 3:minut, vilket ledde till mindre sömn. Fördelen var att det låg när flygplatsen, samt gångavstånd till havet.

10/10 Excellent

Gunilla och kjell, sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service
Hotellet hade bra service förutom öppentiderna på resturangen.