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Reviews of Hotel Red Palm

2.5 out of 5
Hotel Red Palm
Guru Gobind Singh Marg, Near Khar Railway Stn., Khar (West), Mumbai, Maharashtra

Reviews

5.0
Rating 10 - Excellent. 6 out of 72 reviews" "
Rating 8 - Good. 10 out of 72 reviews" "
Rating 6 - Okay. 17 out of 72 reviews" "
Rating 4 - Poor. 15 out of 72 reviews" "
Rating 2 - Terrible. 24 out of 72 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

3.0/10

Amenities

4.4/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

6/10 Okay

Prakash

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average Basic Hotel at very prime location station just 50 meters , people who prefer less time in hotel more time in outdoor it is good option at reasonable cost
Stayed 1 night in Jan 2024
Response from Hotel Red Palm on Jan 22, 2024
Dear Mr. Prakash,Namaste!!We appreciate your positive feedback. We're glad you enjoyed the hotel's convenient location. Our focus is on making your stay comfortable We look forward to serving you again soon.Warm Regards,Management- Hotel Red Palm.

2/10 Terrible

Francis S Gutta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel inside looks NOTHING like the pictures - not the lobby and not the room. The room was covered in **black mold***. Black mold can cause serious infections and or kill you. The corner ceiling near the bathroom was almost complete black and discolored. The window in bathroom was broken so mosquitoes were in and out. The hotel did not want to give a refund. It was like something out of a horror movie. Expedia should dump this hotel asap.
Stayed 2 nights in Oct 2023
Response from Hotel Red Palm on Nov 1, 2023
Dear Mr Gutta,Namaste!!We sincerely apologize for the distressing experience you had at our hotel. Your feedback is deeply concerning, and we take matters of health and safety seriously. We will immediately investigate and address the issues you've highlighted, including the condition of the room and the reluctance in processing a refund. We appreciate your candid review and will take corrective measures to ensure such incidents are not repeated. Our team is committed to providing a safe and comfortable environment, and we apologize for falling short of that commitment in this instance.Best Regards,Management - Hotel Red Palm

4/10 Poor

FARDEEN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, but lack good facilities
Stayed 2 nights in Mar 2023
Response from Red Palms on Aug 2, 2023
Dear Mr.Fardeen,Namaste!!Thank you for your time and for sharing a rating, hope you enjoyed your stay at our property, looking forward to welcoming you soon again.Warm Regards,Management-Red Palms

2/10 Terrible

Tomasz, Commerce City

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood in the sink and a used condom behind shades in bathroom. Dirty sheets. Horrible
Stayed 1 night in Feb 2023
Response from Red Palms on Aug 2, 2023
Dear Mr.Guest,Namaste!!We apologize for the inconvenience caused to you, please take this as a one-time incident and give us a chance to serve you again, looking forward to welcoming you soon again.Warm Regards,Management-Red Palms

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

10/10 Excellent

Brian

Liked: Staff & service, room comfort
I like
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

suraj, pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
review
The hotel was horrible.....not worth for money...staff is good..but rooms smell very bad
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hopeless hotel & hopeless reception staff..... I m
I made a online debit card payment on expedia for reservation of 2 days on 2nd & 3rd may 2015 but at time of check In I was informed at reception that they have not yet received the payment through expedia......where sh
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

10/10 Excellent

HARNARAYAN, ahmedabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall satisfied
staff is co operative, overall we enjoyed our stay at hotel.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management- Red Palms

2/10 Terrible

Zuraina, Kuala Lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rip off and total lies.. all was a FRAUD
As published in Hotels.com, the hotel room, which pics were put up on the website, looked decent and acceptable. As I require wifi a lot in our business, my first choice was a hotel room that comes with free wifi and free breakfast, which seemed available in the hotel. Unfortunately, the room I got was not as published in the website: - the room was smelly with dirty floors from the corridor to the room. - the floor was filthy and everything in the room was old and not refurbished or maintained. - the toilet was filthy from the toilet bowl to toilet floor. - toilet bowl was disgusting, toilet seat underneath was not cleaned and full of human waste. - no toilet paper, no soap, no shampoo or conditioner. - no hot shower, no pressure. - only one towel provided. - bedsheet was full of stains. - no breakfast provided except for tea and bread. - no wifi in the room, only on the ground floor. The condition of the room was so intolerable that I could not sleep at night and had no choice but to check out the very next morning. I have been traveling a lot and have booked many hotels around the world but never we felt this cheated this way. The whole info on the hotel page was a rip off and total lies! From the 2.5 Star rating to the pictures to the free stuff available, all was a FRAUD.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

jackie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the worst hotel I have ever been to. Would not recommend staying here. Rooms are run down and the staff are untrustworthy.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hopeless Hotel
Go and see what exactly is the main business of the hotel.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Guarang Patel, Gujrat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Life bad expirens
This hotel are very bad no room service no compliments break fast two members but break one person I requvest too you delete this hotel your portfolio
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

4/10 Poor

Pjc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing hotel
I'll never stay there again. It is not what is shown in the hotel search.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

shirish shirodkar, goa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
about hotel red palm residency
not good service....rooms are also dirty...no hot water....room was stincking....and main think they dnt know how to deal with customer and give service on reception....faltu service.....only hotel is best because of its location and nothing els...
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Luiza, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel with bad service and terrible rooms
In website was written there is internet wifi.There was no internet in the hotel,just gym internet,what makes u uncomfortable to go out from your room,to the gym sit there and use.Rooms looked bad,not nice at all.Plus we had fight with manager or a guy who works in reception.He struggle with internet and information.He was not sure if we paid.So we show phone message.But he still was not sure,so he start talk no sense if we can show bank reciept.Was unknowledge and noizy person.They are suppose to be happy that we come there and give us good service.But that doesnt happen.Our experience bad.And rooms we do not like.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

minesh patel, ahmedabad India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's tottly hopeless
more than worst if I found any word in English language. it's not a hotel it's dharamshala
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

6/10 Okay

JD, Siliguri India

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Too far from Consulate
Stayed here for two nights and rented two rooms. The internet is only in the lobby area making it tough to use no privacy and noisy. No hot water in one of the rooms, bathroom very dirty in other. Staff was friendly. No other problems.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Gaurav, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
The rooms are honestly a little depressing. If you are even borderline suicidal, do avoid this place. The walls have the paints peeling off; the only window in the room was equipped with an a/c and was more or less inaccessible. The room doesn't have wifi [it's only in the lobby]. There's a 1-foot perimeter in the room around your bed that is walkable. Pros - great cafe next door and location is very close to the train station <== huge plus
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

8/10 Good

Kantibhai, Ahmedabad, India

Liked: Staff & service
Nice hotel near US Embassy
We were looking for a hotel that was near the US Embassy and also near the Railway station. Red Palm residency is very conveniently located to these areas, so it was our preferred choice. They gave us an early check-in and also helped us with the luggage storage. Room was clean and comforting. We are satisfied with our stay.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirtiest hotel
the toilets were vry small and dirty A/C sounded horrible fridge was of a CPU size everyone expects tips costly food unhygienic food
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

4/10 Poor

yogi, Pune, IN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I could have stayed elsewhere
Never felt safe in the room. After entering the room, within 10 mins one room attendant came barging in into our room without even knocking or notifying us. And he had no business to do in the room. He just said he entered the wrong room. I was glad that my wife wasn't changing clothes that time. Another room attendant knocked my door couple of times after this incident. After opening the door he just said sorry for knocking. I would not recommend this hotel to family or couples
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Ronal, Atlanta, GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience Ever
I booked this hotel 1 day before and it was showing me rooms are available, but when i reached there Receptionist told me there was no room available, they send me to another hotel and that was the worst hotel ever. Air Conditioning was very old and barely working, all switchboard was almost dead, No hot water. Staff was terrible( i mean in staff there was just one person who was doing everything). So firstly they didn't allow me to stay in the hotel which i booked and didn't inform me if there wasn't any room available.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money.
Free wifi in lobby, and breakfast included.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management Red Palms

6/10 Okay

Prem, New York, NY

Hotel was convinient
For the price paid, i have nothing to complain, it was close to some main areas, and the places i need to be, so it was alright for the price. Cheap and convenient. Can get food 24/7 which was good.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Lokesh, New Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel please stay away .....
Within an hour of my stay in this miserable hotel, i had to got my room changed as toilet flash was not working, there was no mirror inside the bathroom. During my entire 2 day stay with my family, i was cursing the day when i got this hotel booked. All the pictures shown in the website are Photoshopped images. Hotel is no way close to what they show in website picture. This hotel front desk staff is the most UN-welcomed staff that you will ever come across in this whole planet. Its humble request to all please stay clear of this hotel.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

8/10 Good

mashiuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient
very convenient location, quality service,Surrounding neighborhood is good.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

10/10 Excellent

Maddy 545, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities
Good Service & safe to stay for Couple............
Till 3 days, there is no disturbance & complimentary Breakfast is good & staff's are good & polite..........Thanks for Hotels.com
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

10/10 Excellent

Bhavan, Coorg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price
It was really a nice experience. Room was clean and gud except the cot was kinda short in length. Hotel manager was really sweet. All over it was gud. Thank you
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

4/10 Poor

Pradeep, Pune

Disliked: Property conditions & facilities, room comfort
The overall stay was average. The room as well as the bathroom seemed congested. The first night room stinked of mothballs. Fan/A.C. had no controls.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
worth for price
it was decent hotel. close to BKC complex. worth the money
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

6/10 Okay

Mrs P, London, UK

Disliked: Cleanliness
Small time hotel
The hotel is basic in all respect, compared to westerns. For Indian standards it was ok. The room was simple small cupboard with shelves and a top. Small table under TV, so nowhere to put large suitcase. You had to wait 20-30 minutes before someone would come and serve breakfast. As I said basic and small.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management Red Palms

6/10 Okay

Dibya, Pune, Maharashtra, India

Liked: Staff & service
Perfect for budget stay in Mumbai!
This hotel is value for money. Not great for people traveling with family as bed and everything else inside the room is pretty worn out. It was great for me as I wanted a nights stay hotel around BKC. Food was a pleasant surprise :) I found that hotel to be safe as well. You can stay if you're tight on budget and backpacking. Getting a hotel in Mumbai at this rate is a miracle.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management Red Palms

6/10 Okay

carol

Disliked: Cleanliness, room comfort
okay value but..
originally booked for two adults but train delay meant only I was staying on my own (60+) so was probably not the ideal location especially as ended up arriving at 1am. the journey from the airport was down some dark back streets and my taxi driver(pre paid) was not very pleasant. luckily have been in India a while so was okay but anyone arriving on their own new to india might have felt threatened. none of this was the hotel's fault but just an alert for solo travellers pay a little more so can be in better location. Hotel staff were helpful and friendly, access to internet free but only in reception area. room was clean but smelt unpleasant needed 4 incense sticks to mask smell. no loo roll. no hot water. very noisy guests / people up to 3am.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

6/10 Okay

Vinod

Convinient for business or transit stay
Was near the Khar train station. The aircon was fine, and we jad uninterrupted sleep on a hard bed. Nice place for its price.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
so so experience , not good not bad
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bad Hotel - to be removed
I have cancelled my vacation due to this Hotel booking such worst Hotel I never seen in my travel span. I prefer Expediea should remove such type Hotel at Bombay and to have only 4 star and 5 star Hotel even the cost is little high. Totally I was disappointed and returned back to Bangalore the same day by paying extra money to Air India. Very bad experience for an NRI person booked the short Vacation package.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Good location, poor cleaness
Having been to various hotels in India, I can say that price value ratio is ok. The only real positive thing about the hotel though is the location. Next to Khar Station, you can easily take a train into the city center or a rik to Bandra, etc. The staff was helpful, but the room was not clean, at least not for western standards. Bring your own sleeping bag and own towls with you! Take a room to the back, the front is busy on night times too!
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management Red Palms

4/10 Poor

Verified traveler

Disliked: Room comfort
Decent for MUMBAI!!!!
The rates for mumbai standards were very much competitive. No commercial activities, felt safe on the part. Locality just opp. the Khar railway station. Does not seem safe arriving late night though. The bed was not comfortable. AC was placed near the bathroom without any possible adjustments. On the whole, a decent find.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Tarek

Disliked: Staff & service, property conditions & facilities, room comfort
Bad overpriced hotel
Hotel is located in khar west, which turned out to be a suberb of mumbai! Bed was like a piece of wood! Very uncomfortable. There was a big hole in the roof of our room! No sun can enter the room! Also the room always smelled very bad, even with AC on! Only thing was that reciption person was helpful.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures on the website look better than the actual rooms. Hotel needs a facelift....badly....the airconditioning did not work and after several phone calls they changed my room.....
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

10/10 Excellent

T.Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

8/10 Good

Chris, from USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel with convienent location
Red Palm is nice place to stay for someone with a budget. It looks like they took an older building and modernized it as much as they could. We stayed in the standard room, and it was quite nice. You can notice a bit of the wear and tear on the walls, but the furnishings and presentation of the bed make up for it. Of course the very best thing about this hotel is the location. It is only a 3 minute walk from Khar Road Station, which really takes the stress out of your travels. (Very close to the airport as well)
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Utpal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
New management still hasn't fixed MAJOR problems
We chose this hotel after reading the reviews on hotels.com and tripadvisor.com. There were some negative reviews, but the new management of the hotel had responded to all of them individually, explaining that they just took over recently and that they were working to address all of the issues. I'm sorry to say that this hotel is still really QUITE BAD. I would never return here. (To place this opinion in perspective, both my traveling partner and I are quite hardy travelers. We have both camped extensively and have lived in houses and apartments that lack even the basic amenities. But this room was beyond the pale, given that we actually paid a substantial amount to stay in it.) The location of the hotel is great, right next to the Khar Road train station. But the room was COMPLETELY UNACCEPTABLE. The toilet had been cleaned thoroughly, but the rest of the bathroom clearly had not been cleaned after the previous guests; the floor had all of the dried muck from when they showered! The linens were disgustingly stained in multiple spots. The room smelled of mold or rot or God-knows-what. Everything was dingy and in slight disrepair. The room made us cringe every time we entered. Again, we are both used to a variety of conditions, so it is not like we were looking to be pampered. This hotel was simply poorly cared for. Do not stay here unless being near the Khar Road station is your overwhelming priority. It is well worth spending a bit more in order to not feel disgusted.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful and Disappointing
The Hotel seems to be a makeshift residential apartment converted into hotel. Although for a price you may not expect much with the hotel but I am surprised to see such hotel in Expedia website. Except the lobby, the entire hotel is a maid's apartment.
Response from Red Palms on Aug 2, 2023
Dear Guest,We thank you for your feedback in regard to your stay at our property. We hope to welcome you soon again.Warm Regards,Management -Red Palms