“Would highly recommend if you stay in the newer block. Service impeccable.”
We highly recommend this hotel. As described above, we were upgraded to another part of the hotel (newly refurbished), because our room wasn't available for the first few nights, and it was so luxurious that we paid to stay on in this room. It was still extremely good value for money. The room was very clean and well-equipped, and we could barely hear any noise outside. It had air conditioning and satellite TV, a great bathroom and a high-tech lighting system where you could choose multiple different lighting options!
The staff were very friendly - you may find it surprising that they sleep on the floor in the lobby and you have to creep past them if you come back late at night, but that is just the way it is in Mumbai (people sleeping on the streets everywhere), and they are so polite and friendly that it isn't awkward. They were extremely helpful when we wanted to book flights to Goa, taxis etc, and room service was very efficient. The location is great - very close to a lot of attractions without being right within the most hectic and noisy areas. Would recommend Universal Cafe for good food and a great atmosphere.