Ratings based on 289 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
3.9 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from new delhi

good hotel close to commercial activities.

Posted Jul 7, 2015
Pros: buffet breakfast.
Cons: inhouse services.
Location: south mumbai close to gateway of india and other tourist locations.
comfortable but except for breakfast not so good food .otherwise pleasant .
5 out of 5
Recommended
for Everyone
by A verified traveler from kolkata

Awesome hotel

Posted May 28, 2015
Pros: everything
Cons: Room size
Location: Colaba social, gokuls, gateway of india
brilliant staff.. Brilliant location... Clean hotel... And pretty good breakfast... Loved my stay there.. The hotel was close to jbims and they allowed me an early check-in since i reached earlier... I would strongly recommend this hotel...
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel, excellent location for a tourist

Posted May 24, 2015
This is a decent hotel, in a very convenient location for those who are keen to visit all touristy places in South Mumbai. Decent breakfast options, friendly staff and comfortable small rooms. Nothing fancy but great value for money. Saw a lot of foreigners staying during our 2 days and I think its a safe option for a single traveller as well.
4 out of 5
Recommended
for Couples
by A verified traveler from Delft

Friendly hotel in the middle of Mumbai

Posted May 17, 2015
Pros: Best of the hotel: central location, friendly personel, good breakfast.
Cons: The Indians overall seem to have trouble maintaining their buildings. This hotel is no exception. Our room had a window that could not be closed well.
Location: Main station, the Gate and the Bazaar are all within walking distance.
If you like to see Mumbai and book a hotel in the middle of the action, Residency Hotel is your choice. It is a friendly hotel with nice rooms for a good price. The hotel has everything, from professional and helpfull staff, a good breakfast, too helpers that carry your bags and even show you the shops where you can buy specific things.
3 out of 5
by A verified traveler

Club/Superior Rooms not upto the mark!

Posted May 5, 2015
Pros: Location, Staff, Services, In-room food
Location of hotel is very good, also the staff is very helpful. But they should improve the quality of club/higher category rooms. AC was leaking and drops were directly on the bed, though we were replaced in other room, but it was even smaller than previous. Also there are no arrangements for having in-room dinner. Breakfast can be better! May be the case is different with Executive rooms, but this is what we faced in club(superior) room. Management should look into this.
4 out of 5
Recommended
for Everyone
by A verified traveler from Olympi

Good location, great staff but rooms are small

Posted May 3, 2015
The hotel is centrally located. Rooms are well laid out but they are very small. Staff was excellent. Room service was prompt. Breakfast was good. Staff went out of their way to help us get cab to the airport, call for us when our tour guide didn't show and show us to a nearby restaurant for dinner. Good value for the price.
3 out of 5
Recommended
for Everyone
by A verified traveler from raipur

It is good for Those who reach by train.

Posted May 1, 2015
Pros: Cleanliness
Cons: Food menu
Location: Ok
Reception is good.in my view preparation of dinner needs improvement . Menu to be added specially for vegetarian guest.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Comfortable, friendly hotel in a good location.

Posted Apr 30, 2015
Pros: Location, Staff, Facilities.
Cons: I think the hotel is excellent value for money.
Location: Easy walking around the area; 15 minutes down to the Taj Hotel area. There are plenty of cheap little cafes for eating nearby.
The room I had was spacious and quiet. It did not have a window; but that made it quieter. Hot water was good. Power points conveniently located. Good free breakfast and the free wifi was reliable and fast. A standout was the friendliness of the obliging staff on the front desk. Only minor problem was the occasional noise from people in the marble lined corridor; I heard it but it did not bother me. I would not hesitate to stay there again.
5 out of 5
Recommended
by Amanda Li from hongkong

love to stay there!

Posted Apr 27, 2015 on Hotels
Good part: nice and super helpful staffs, resonable price, convenience area, walk 10mins to flara fountain and Victoria train terminal, 20-25mins walk to colaba causeway. Bad part: bed sheets not clean enough, toilet little smelly but acceptable range, shower water not hot enough (glad that weather were super hot!) overall was better than I though, must stay again there when i go to Mumbai!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value for Mumbai

Posted Apr 24, 2015
Great location, friendly and very efficient staff, and extremely good value by Mumbai standards. The rooms are on the small side and the beds overly soft but rooms are extremely clean and the new wifi is ultra fast. Complimentary breakfast of a high standard. Just round the corner from Mahesh Lunch House which is the best eatery in town. Have stayed here many times and will do so again in future.