Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
78% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but it would had been nicer.

Posted Jul 7, 2014
Good. But the hotel and hotel staff should be more polite with the guests and their visitors.
2 out of 5
by A verified traveler

nicely located with good breakfast.

Posted Jun 29, 2014
Pros: location, food
Cons: services, behavior of hotel staff
cleanliness is an issue, flies are commonly found every where even in room, smoking in corridor is a problem. staff is uncooperative and they are disobedient too, they will not serve, not respond properly and at times they have removed plates from the table without asking us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Hotel for Mumbai Trip

Posted May 29, 2014
Pros: Food and Room
Cons: Ask your customer to check things in Hotel before Check-In, this way they know what is there in Room.
It was good experience i.e. Room n Food till we stayed. However during checkout it was bad experience.
3 out of 5
Recommended
for Everyone
by gauri

Nice, clean hotel on busy road, near the beach

Posted Apr 26, 2014
Hotel is near juhu beach but you can t see it from the hotel, there s a very busy road you need to cross to get to the beach. On the other side of the road is a hotel called "sea princess" which is on the beach and looked really nice (looked expensive). Had dinner there at sea princess and was exquisite! (They had live indian music that evening of tablas and harmonium, wonderful experience!) Room in the emerald was ok, clean. Bed was squeeking and too soft for my comfort. Bathroom didn t have a window, fan didn t work properly and the bathroom door doesn t stay open to let air in (or out). Also when showering, the whole bathroom got flooded each time. Hotel staff was very serviceful and friendly, breakfast was more then ok (fruit, bread, cereals, warm dishes, eggs, yoghurt...), hotel and rooms were very clean and quiet! Check out time at 12, but they let me stay until 14.00 as i needed to wait for my taxi to arrive! Wifi is expensive (i think 200rupees for 3 hours) Overall very good hotel!
3 out of 5
Recommended
for Couples
by Alfy from UK

location close to Juhu

Posted Jan 3, 2014
Pros: location to Juhu beach. Free wifi for guests in the lobby area.
Cons: Room windows, better AC units, furniture, New towels, baby facilities.
Location: Juhu Beach. Food at Shiv Sagaar, Mahesh's Lunch House are nearby.
Overall the experience was okay. We did request a change to the room we were allocated as we felt that it did not match the standard of the other two rooms we booked. Check you are getting the correct room for the money you paid. Staff were helpful and knowledgeable of the area...especially concerning the price of taxi's, excursions etc. Rooms are being modernised, but still not at the standard you could expect from their standard rates. The A/C units are old and noisy. Key cards kept getting blocked.
3 out of 5
Recommended
for Everyone
by Divya from Malawi

It is easy access to all the restaurants and shop

Posted Dec 20, 2013
Pros: The old staff are forever going out of their way to help you.
Cons: updated
Location: Linking road(shoe heaven) is very near so is Santa Cruz, Infinity and Orbital Mall . Restaurants are across the road or walking distance.
The hotel bedrooms and bathrooms need updating. I have been coming to the hotel since 1998 and its still the same. The bathroom grouting around the tiles etc... needs cleaning and the towels definitely needs replacing. the little rugs beside the bed need a good clean.
1 out of 5
by James from NY

1 star boys hostel !! no guests allowed in room !!

Posted Dec 8, 2013
Pros: Nothing.
Cons: Yes, dear Expedia please stop recommending this place - it is not even a hotel. It is shared hostel or something !!
Location: Stare at Sea Princess Hotel and hate yourself for booking the emearld.
I am suprised Expedia recommended this hotel. Was totally disappointed. The staff was ok. But 1. The attached restaurent was lousy. 2. I was given 2 single beds insted of a queen - inspite of the fact I was only occupant. 3. Bathroom was disgusting - head shower was not working. Most wonderfully house policies are archaic 1. Like no guests allowed in the room !!! 2. While checking out they dont let you leave until someone from the staff verifies that you have not stolen the hair dryer !!
4 out of 5
Recommended
by john from norwich

location was very good

Posted Aug 26, 2013 on Hotels.com
good budget hotel
5 out of 5
Recommended
for Families
by Bhikhu

excellent location for shopping and sight seeing

Posted Dec 12, 2012 on Hotels.com
We felt the service was with a smile and very helpful. We were treated as guests and not as numbers.
4 out of 5
Recommended
for Business Travelers
by Winston

A Good Choice in Juhu

Posted Nov 27, 2012 on Hotels.com
Emrald is a good chocie, particuarly if you stay 2-3 days in Mumbai. Its location is good, room is clean, service is fine. The only thing is that the room is relatively small, but it is surely okay if you are the only guest in the room. The garden and breakfast halls are good and I like the good. The frontdesk boy Mr. Mehak is quite helpful. I shall see you again in next visit. :)