Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
95% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SIngapore

Very well maintained hotel, relax experience

Posted Oct 11, 2014
I stayed here in Sept 2014 for a night with my fiancé. It was a very good experience. The room was of 5 start quality with every possible amenities available in the room, I was amazed to see everything in there. My fiancé loved it all :-) The morning breakfast was very good, right from Indian menu (On Demand) to continental menu were available. The only disappointment was that, I used their Computer/Desktop with internet facility for my office work purpose, they charged me extra for that with per hour usage rate wherein the internet speed was very poor because of which it took me 1 hour for 15 mins of work! I think this kind of facility should be free of cost at such hotels! Anyway, the overall experience was very good, I would definitely come to this place again when I visit Mumbai next.
Comment from Hotel Management
Oct 22, 2014 by Avinash, Hotel Management
Thank you for staying with us and the feedback.our hotel offers free wifi facility to all our resident guests,however the wifi is not offered at the business centre which you had used for your office work.we will surely look into this aspect and do the needful.Have a bice day!Regards avinash bhatia (Sr.Manager Sales & Marketing)
5 out of 5
Recommended
for Everyone
by cjcpfrom Calgary

Charming, convenient and clean.

Posted May 4, 2014
Pros: Cleanliness, location and staff were all great.
Cons: Open the rooftop as a place to have a beer (or a cigarette-the hotel was non-smoking so the only place was outside chatting to the security guard).
We chose the hotel based on reviews that emphasized its cleanliness, and were not disappointed. It was spotless and the rooms were cleaned daily. The staff were great and did not have their hands out for tips all the time. The concierge, Matthew, was excellent in everything from booking tours for us, to recommending places to eat. The breakfast was wonderful, and the restaurant (which many locals used) had excellent suppers and lunches as well. And you couldn't beat the location - just 2 short blocks from the Gateway to India. Previous reviewers complained about the noise of the nightclub, but it is no longer there, so the room was quiet. The room was charming, although not large (room sizes vary - friends had a larger one).
Comment from Hotel Management
Oct 22, 2014 by Avinash, Hotel Management
Thank you so much and most welcome! Regards Avinash Bhatia(Sr.Manager Sales & Marketing)
4 out of 5
Recommended
by Hargovind Bhavnanifrom Powai

Posted May 2, 2014 on Hotels.com
Great Location
Comment from Hotel Management
Oct 22, 2014 by Avinash, Hotel Management
Thank you and Most Welcome! Regards Avinash Bhatia (Sr.Manager Sales & Marketing)
3 out of 5
Recommended
by infinity@anotherworldfrom Mumbai

Great Location, Good Service, Poor Beds

Posted Apr 30, 2014 on Hotels.com
Gordon House, we checked in for leisure, Fantastic Location has some finest of the bars that are stones throw away. Right at the beginning of Colaba Causeway the hotel has the location that steals the minus of it being pricey for a 3 Star Deluxe (6400 inclusive - rate of a 5 star if you do an advance purchase) Great Service, Good Food yes we liked all this about this place. What we didn't like is we had requested for a Mediterranean Room with a king Size Bed but we were offered the country style room with single beds that were attached together to make it look like a King Size Bed which makes your Bed experience a little too uncomfortable. No Gym within the Hotel for someone who is fitness conscious can turn you off. Anyway we were there for just a night so yes it wasn't a bad stay but yes the management can look into offering the basic preference like a king size Bed if it is an advance purchase.
Comment from Hotel Management
Oct 25, 2014 by Avinash, Hotel Management
Thank you for your feedback.we will certainly look into the aspects highlighted by you.Have a nice day!.Regards Avinash Bhatia (Sr.Manager Sales & marketing)
1 out of 5
Recommended
by Hunty14from Newcastle, UK

Any good points ruined by owners. Awful.

Posted Feb 11, 2014 on Hotels.com
We cut short our stay, in fact I booked an alternative before even going to bed on the first night. The whole building was shaking until 0300 because of the nightclub on the first floor. Other guests complained and checked out early as well. I was told that despite many complaints, the owners would not alter the hours or volume of the club. I saw for myself that on a Friday night it was EMPTY except for staff. I complained directly but was refused a copy of my complaint- a management policy. I am awaiting a full refund from hotels dot com. Rooms are clean and nicely themed, staff on duty are polite and helpful but are powerless about the nightlub situation and could only be apologetic. Genuine plus points completely ruined by an awful experience arising from ignorant management.
Comment from Hotel Management
Oct 22, 2014 by Avinash, Hotel Management
Sorry for the inconvenience caused to you.we have closed the discotheque effective 24th Feb 2014.have a nice day! Regards Avinash Bhatia (Sr.Manager Sales & Marketing)
4 out of 5
Recommended
for Everyone
by kathleenfrom London, UK

Great little hotel in excellent location

Posted Sep 28, 2013
Pros: The fantastic location. Unless you actually stay at the Taj, which is obviously vastly more expensive, it couldn't be better.
Cons: Night club noise on weekends if you stay on a lower floor.
Location: Gateway of India, Colaba and Marine Drive are all on your doorstep!
We spent 2 nights in this hotel. Excellently located 1 minute from the Gateway of India and approx 45 minute taxi ride from the airport. The room was clean and well equipped including wi-fi. The buffet style breakfast was good with plenty of choice. The only possible downside was the nightclub Polly Esters, located in he hotel basement. This could prove noisy in some rooms but we were well away from it on the 4th floor.
Comment from Hotel Management
Oct 25, 2014 by Avinash, Hotel Management
Thank you for your feedback and we are plaesed to inform you that the night club is not operational effective 24th Feb 2014.have a nice day! Regards Avinash Bhatia(Sr.Manager Sales & Marketing)
2 out of 5
Recommended
by peterfrom elmhurst il,usa

noise place

Posted Sep 17, 2013 on Hotels.com
Stay there over sat night,downstairs disco play music till 2 am,and you can hearing this so loud on second floor.
Comment from Hotel Management
Oct 24, 2014 by Avinash, Hotel Management
Thank you for your feedback.We have closed the discotheque effective 24th Feb 2014.have a nice day! Regards Avinash Bhatia(Sr.Manager Sales & Marketing)
4 out of 5
Recommended
for Families
by D. Monsonfrom California

nice butique hotel in great location

Posted Sep 4, 2013 on Hotels.com
spent 4 nights, great location in the heart of Colaba, best area for tourist in Mumbai, helpful staff, clean room, AC. Only issue-occasional loud music coming from the downstairs restaurant. Pick-up from the airport despite 1AM arrival- no problems... Would recommend and would stay again.
Comment from Hotel Management
Oct 22, 2014 by Avinash, Hotel Management
Thank you and we have taken your feedback and have closed the discotheque effective 24th Feb 2014.Have a nice day! Regards Avinash Bhatia (Sr.Manager Sales & Marketing)
4 out of 5
Recommended
for Overnight Stay Before Destination
by Y.Wardenfrom Chicago, IL USA

Great Location

Posted Aug 5, 2013 on Hotels.com
Convenient Location, comfortable space, but the cleanliness standards it seems almost anywhere in India can use improvement. There is definitely a late night dance club downstairs that me disturb some guests, but I wasn't phased. Intended to stay up late anyway. Service seemed good, though while I was in my room a staff member came by for seemingly no reason (saying he wanted to check the mini bar but I had been there all of 20 minutes), and since i saw the review about possible theft at this hotel it did make me feel somewhat suspicious . I was actually grateful that I was too tired that day from all my extensive traveling to actually leave the hotel. I wondered if I dodged a bullet, but it's hard to actually say if theft is an actual trend at this location or not. Otherwise, service was good. They arranged a car for me the next day. Communication was lacking from the concierge desk, to the door, to the driver (he wanted to charge me double the quoted rate - always make sure to get clear on rates, directly with the person you're paying, right off the bat - in India especially), but eventually we figured it out. Food at All Stir Fry was only OK in my opinion.
Comment from Hotel Management
Oct 22, 2014 by Avinash, Hotel Management
Thank you for your feedback.As a hotel its very safe and we have loyal staff with us for years hence the incident of thefts do not occur.on many instances the guest who earlier reported that they have lost something found them in their own luggage or had left it behind while shopping or riding in a taxi which is not in our control.Have a great day ahead.our management gives lot of importance to the human capital hence most of us are quiet happy working here for years now.Regards Avinash Bhatia(Sr.Manager Sales & Marketing)
3 out of 5
Recommended
by A verified travelerfrom New Delhi

Good value for money hotel!

Posted Jul 16, 2013 on Hotels.com
Gordon house has an excellent location in the heart of south Mumbai's shopping & commercial district! Overall a good value for money option in South Mumbai!
Comment from Hotel Management
Oct 22, 2014 by Avinash, Hotel Management
Thank you and most welcome! Regards Avinash Bhatia (Sr.Manager Sales & Marketing)