Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Central West NSW

Excellent location, near the airport

Posted Oct 28, 2014
Pros: Location, ambience and seclusion
Cons: Other than the bent bathplug the ZLZeela proved excellent
Location: Near the airport and therefore very useful for catching planes
After trailing around India for a month I had booked the Leela for it's location near the International Airport. The hotel exceeded expectations at most levels. We arrived just before dark, tired and grubby and were shown to our room which had two single beds. It only took a moment to be changed to a king bedded room. I was impressed by the promptness of this service. The room was comfortable and the bathroom was excellent (apart from a bent plug which made taking a bath out of the question). Due to our tiredness we chose to dine in and selected the Hotel's Chinese restaurant. The food was amazingly good and the staff here chose to go out of their way to locate a bottle of my favourite wine, which had not appeared on the wine list. These little things made such a difference to out stay. I was quite disappointed that we were only staying for the one night. Our breakfast the following morning was also excellent and gave us a little peace before we tackled the endless airport round and our long trip home. I have no hesitation in recommending the Leela to others who are in a similar situation. It's location, almost at the door of the International Airport, is why we decided to stay there but we would probably return without this need. I am also anxious now to try other hotels in the group to see if they all meet similar standards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Business or holiday the Leela has it all in Mumbai

Posted Oct 7, 2014
Pros: Everything, This is the second time I have stayed at the Leele, Mumbai, I will be staying there every time for my future business trips. I just feel a
Cons: Get a new beer chiller in the 6 deg bar, the draught Kingfisher is great as long as the chiller is working.
Location: The location is like an oasis in the jungle, it is a short taxi to major malls, not too far from the beach and for business the facilities are great.
I was at the hotel for two stays over two weeks. Both times the hotel and staff made my stay amazing. The ^ deg bar staff and management made a lone traveller feel at home and so welcome. I never had to sit on my own for long, someone would attend to my need for a drink and always had time for a little chat, absolutely amazing! The room staff were equally efficient and thoughtful, their accommodating attitude was so refreshing and much appreciated.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Amazing experience

Posted Sep 30, 2014
I was lost for words with the ambience of the surroundings. The staff were so attentive & genuinely caring. There are too many to name individually but Chanda the Beauty Therapist & Captain Sean come to mind. Both the BMW chauffeurs were very welcoming as they were my first point of contact. I will most certainly be making best endeavors to visit all the Leela Palace Hotels in India.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Mumbai airport, friendly and efficient

Posted Sep 27, 2014
Pros: It is conveniently near the airport, 5 star but easy
Overnight stay having arrived late in Mumbai. Had samosas and a glass of wine in our room at midnight, nothing was too much trouble
4 out of 5
Recommended
for Overnight Stay Before Destination
by Sam

This traveler left a rating score only Posted Aug 21, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Palakkad, Kerala

Good hotel

Posted Aug 20, 2014
Pros: hotel staff
Cons: Breakfast must included in tariff
Every thing is fine exept break-fast which is not included in such high tatiff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Khan

Posted Aug 5, 2014
Amazing staff and service. The dining prices are a bit on the higher and feel it needs to be revised. Eg: the charge for a pack of cigarettes is INR 350 where as in any other of similar category is INR 270. Excellent reception and security. The overall stay at the Leela's was very nice and always would recommend it to others.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
The car by the hotel is to expensive there and they do not have free net net
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jul 22, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by VNfrom Canada

Outstanding

Posted Jul 21, 2014 on Hotels.com
It is an outstanding hotel. Excellent service and convenient location to the international airport. Breakfast is outstanding for its quality, variety and service. This is the second time I was staying at the hotel. Hope it will maintain its star rating. I was charged for the shuttle service to the airport even though it was free the prevous time. Private dining can be expensive.