Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Wayne M from Malaga, Spain

One day of pure luxury in Mumbai

Posted Mar 18, 2014
Pros: Everything!!!
Cons: I'm struggling!!
Location: Conveniently close to the airport but if you want to visit Mumbai there is a complimentary bus service run by The Leela. What more would anyone want?
This was a stop-over between Goa and a flight back to UK. Decided to stay at Leela and booked Royal Club room with 2-way airport transfers by limo. This was one of the best decisions of my life! Absolutely fantastic in every possible respect. Now I have to go again!!!!
4 out of 5
Recommended
for Everyone
by kitchenwolf from London

Handy for the airport

Posted Mar 2, 2014
Pros: A nice gym and outdoor pool
The check in and service was a bit slow but the food was good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with lots of character

Posted Feb 27, 2014
Pros: The porters and drivers are very experienced and polite. The hotel maintains the standards set by its founder Capt. Nair.
Cons: Include breakfast and internet in basic price. The transport price from/o hotel /airport is very expensive but in a luxury BMW 7 series.
Location: nice location near airport.
have been using this hotel for the last 13 years on business trips. The expedia rate is higher than the business rates and does not include breakfast and internet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overnight stay between flights

Posted Feb 17, 2014
Pros: It was relaxing and although 5 star, we did not feel pressured in any way
Location: Good for Mumbai airport but did not explore the area around
No problems checking in. Delicious, if expensive, meal in the Indian restaurant Jamovar.
4 out of 5
Recommended
for Everyone
by Harey from Toronto

A great hotel near the airport.

Posted Feb 6, 2014
Pros: Good ambeince, good service
Cons: Airport pick up should be complimentry
Its a great hotel. Have stayed here before. The aiport pick up should be complimentery as the distance is so close.
1 out of 5
by traveller from London

Unreliable staff-missed my flight due to slacking

Posted Feb 3, 2014
Upgraded to royal suite to make sure I get the bmw transfer, no pick up despite several emails & calls. Spent over two hours arranging a transfer back the next day and missed my flight which cost another £350 aswell as extend travel time by another 12 hours. UNRELIABLE, NEVER AGAIN, emailed to complain and got ignored
2 out of 5
Recommended
by Julian from London

Very poor service

Posted Jan 20, 2014 on Hotels.com
I tried to book a car from the airport but the concierge hung up on me twice. This was long distance call so I did not persist which turned out to be a big issue when I arrived at the airport the next day. Also the Indian restaurant in the Hotel is disgracefully expensive and not even that good. Beer is 5x the price of any other restaurant and the dishes about 6x. The reason is that the hotel is in a pretty slummy area so you are a captive audience. When the Leela was the only ***** hotel near the airport, there was a reason to go there. Now there is a Hyatt and a Hilton there isn't.
1 out of 5
Recommended
by Abhijit from India

Pathetic service and staff

Posted Jan 18, 2014 on Hotels.com
Don't waste time here. Good property but staff has only managers and no workers. Stayed on new year with family. Was a horrific experience. Very unusual for a Mumbai hotel and a leela property to provide such service . Aging staff and no zeal. Hope hotel guys read this.
5 out of 5
Recommended
by Two for the road from Canada

Lovely hotel with superb service

Posted Jan 8, 2014 on Hotels.com
The room was lovely, comfortable, and definitely 5 star quality. We were blown away by the service offered from the front door, to the housekeeping staff,the restaurant staff and all in between! Areas of concern were the cost of Wifi, as we felt in this kind of hotel, it should be complimentary. It could quickly add up. As well, watch out for having tea or coffee in the lounge, as they don't mention the cost, which is quite steep. We would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

RECENT STAY

Posted Jan 7, 2014
HAVING STAYED IN SOME OF THE VERY FAMOUS HOTELS IN MUMBAI, OUR EXPERIENCE AT THE LEELA WAS A WONDERFUL SURPRISE. THE ONLY PITY IS THAT OUR STAY WAS JUST FOR TWO DAYS - ON THIS OCCASSION.