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Reviews of The Mirador

4 out of 5
The Mirador
131 / B, New Link Road, Chakala, Andheri (East), Mumbai, Maharashtra

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 188 reviews" "
Rating 8 - Good. 64 out of 188 reviews" "
Rating 6 - Okay. 31 out of 188 reviews" "
Rating 4 - Poor. 13 out of 188 reviews" "
Rating 2 - Terrible. 11 out of 188 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Grace Osei-Bonsu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 3 nights in Jan 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, with excellent team and delicious food.
Stayed 3 nights in Sep 2023
Response from The Mirador on Sep 10, 2023
Hi Wendy,We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

8/10 Good

Anupama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality should be improved. Etiquette of the restaurant staff
Stayed 6 nights in Aug 2023
Response from The Mirador on Aug 29, 2023
Dear Anupama,Thank you for your feedback regarding the quality and etiquette of our restaurant staff. We apologize for any shortcomings you experienced during your visit. We will address these issues with our team and make improvements to ensure a better dining experience for our customers. We appreciate your input and hope to serve you better in the future.In Your Service,Team Mirador

10/10 Excellent

Tamal, Clarksburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Mirador on Aug 15, 2023
Hi Tamal,We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

8/10 Good

SUNIL

Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION WAS GOOD. STAFF WERE VERY HELPFUL
Stayed 1 night in Apr 2023

10/10 Excellent

Tamding

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

FRANK, LUGOFF

Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Stayed 1 night in Jan 2023

4/10 Poor

andrew

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022

10/10 Excellent

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Stayed 1 night in Apr 2022

8/10 Good

Ajay Radhakrishan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Mirador is where I usually stay. Nice hotel, good food and friendly staff
Stayed 2 nights in Dec 2021

10/10 Excellent

MARZBAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in business area
A good hotel in Mumbai’s business area in Andheri East. Their buffet spreads are excellent!
Stayed 1 night in Nov 2021

10/10 Excellent

Anchit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Excellent stay. Hotel rooms are good and comfortable and not too old. Breakfast spread is good.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a early morning flight from BANGALORE and hence we reached the property around 9:30. The reception staff were really helpful in getting our rooms arranged within an hour even though our check-in time was at 12. They were courteous and friendly. We were a group of 9 including 2 infants. The rooms got arranged by 10 and we checked in. Their breakfast spread is decent. The rooms and bathrooms were clean and well maintained. Beds were good too. They even provided a proper mattress in my room since it was triple occupancy. House keeping staffs were extremely friendly and helpful. Have to take name of Azudulla who was always available at a phone call away. He regularly checked if we need additional water bottles or coffee sachets etc. All together it was a great experience.
Stayed 4 nights in Dec 2019

2/10 Terrible

vandana

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service. Needed a higher floor, was given 1st floor, unprofessional, specific main channels were nt available. Unsatisfactory. Will not recommend.
Stayed 2 nights in Nov 2019

10/10 Excellent

Oommen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, great experience overall.
The front desk staff was very courteous, friendly and professional. The facility itself was clean and safe. The room was clean, neat and comfortable. The restaurant offered a wide selection of food.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Disliked: Room comfort
The room was damp. Rest of it was acceptable.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and cleanliness were good . The staff and n the hotel were good . The internet in the hotel is slow. The breakfast was good. Enough spaces were there for parking. They provided message while parking our vehicles.
Stayed 2 nights in May 2019

10/10 Excellent

Gigu, Kerala

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad. A bit pricey, but the staff and property facilities justified it. Congrats to the whole team and keep up the good work.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay at The Mirador.The check in process was smooth. The staff was very courteous. The food was excellent. I would highly recommend The Mirador.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Uzi

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
In general okay - do not take a room on the 1st fl
The service is generally courteous and good. The hotel fell for the two things I asked for - a non-smoking room and a quiet room. The room was changed and even upgraded, but the location was above the dining room. At 1 am they began to clean and drag chairs up to 2 at night. Then at 6 am they began to prepare it. So I did not sleep. My recommendation is not to take a room on the first floor
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly.
Great location. Friendly staff who gave an upgrade on two rooms. Perfect.
Stayed 1 night in Mar 2019

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great, but short, stay.
Our flight was delayed which meant we didn’t get to the hotel until 04:30, but we were still greeted warmly and shown to our room which was much bigger than we’d expexted, It was actually quite posh for us! Breakfast was a buffet type and was plentiful. We would definitely recommend the Mirador, especially if you want to be close to the airport. It’s a shame we were only there for a few hours, but we hope to return some day.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice any near the airport an metro station to enjoy staying
Stayed 1 night in Jul 2018
Response from the mirador on Jul 17, 2018
Thank you for the appreciative review. We are delighted to read your experience with us. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

8/10 Good

James, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Does the job
We spent a layover night here and it was fine. Close to the airport, clean, safe, decent breakfast. The only downside was the long queues on checkout.
Stayed 1 night in Apr 2018
Response from the mirador on Apr 30, 2018
Thank you for the appreciative review. We are delighted to read your experience with us. It makes us feel good to know that you've carried along a truly amazing and memorable experience. We certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don't like Expedia bookings
I was initially given a very poor room, dirty, noisy etc. At check-in the staff said "its an Expedia booking" and I was put in the first room on the first floor, looking directly at a wall, close to the elevator and noisy lobby, closest to the traffic noise. All round pretty awful! After complaining I was moved - to the level of room that I had originally booked. It was better but not what I had expected from the pics online. I would avoid this hotel in future.
Stayed 3 nights in Apr 2018
Response from pallavi waghela on Jun 6, 2018
Thank you for your valuable comments. I deeply regret that we could not exceed your expectation. I request you to stay once again with us assuring to upgrade you into one of our Non-smoking floor- Club category spacious rooms and personally look into your preferences and comfort to ensure you carry along a memorable experience. We value your patronage and look forward to have you once again with us. Assuring our impeccable services at all times.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hopeless
staff is very poor and don't book this hotel through expedia
Stayed 2 nights in Mar 2018
Response from the mirador on Apr 7, 2018
Thank you sir for your valuable comments. I deeply regret that we could not exceed your expectation. On your next visit I assure to personally look into your preferences and comfort to ensure you carry along a memorable experience. We value your patronage and look forward to have you once again with us. Assuring our impeccable services at all times.

6/10 Okay

Hsieh Yu

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2018
Response from the mirador hotel on Jan 31, 2018
Thank you Mr. Hsieh for the appreciative review. We are delighted to read your experience with us. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

10/10 Excellent

Birinchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an awesome experience. The hotel was simply amazing. The staff took care of every requirements that we had during our stay. A recommendable hotel for family trip.
Stayed 5 nights in Dec 2017
Response from the mirador hotel on Jan 31, 2018
Thank you for the appreciative review. We are delighted to read your experience with us. It makes us feel good to know that you've carried along a truly amazing and memorable experience. We certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

6/10 Okay

Azim

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2017
Response from the mirador on Dec 25, 2017
Thank you for choosing us and appreciate your positive review. I'm glad you had an excellent stay and we were able to exceed your expectations, offering true value and genuine hospitality. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

10/10 Excellent

pinakin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Stayed 1 night in Nov 2017
Response from the mirador on Dec 14, 2017
Thank you for choosing us and appreciate your positive review. I'm glad you had an excellent stay and we were able to exceed your expectations, offering true value and genuine hospitality. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from the mirador on Oct 3, 2017
Thank you for the appreciative review. We are delighted to read your experience with us. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from the mirador on Oct 3, 2017
Thank you for the appreciative review. We are delighted to read your experience with us. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

10/10 Excellent

Phoebe, Kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Good experience. The hotel is beautiful, the suite was spacious. The staff were friendly and polite. The services were wonderful
Stayed 3 nights in May 2017
Response from the mirador mumbai on Jun 10, 2017
Thank you for the appreciative review. We are delighted to read your experience with us. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

10/10 Excellent

Peter Mwangi, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hospitable staff,great meals,serene environment.
Wish can stay for life in the hotel. Respectful staff all through, high standards room, excellent entertainment. Nice location, Indians are nice people. Loved it BIG.Thank you guys for your accorded services .
Response from the mirador on May 6, 2017
Thank you for the appreciative review. We are delighted to read your experience with us. I'm glad you were impressed with our hotel, food quality, location and courteous staff, offering true value and genuine hospitality. We assure to repeat exceeding your expectation and continue to experience our warmth, humble and extraordinary services. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

8/10 Good

NAVARUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience in Mirador
My stay with my family from 28.02.2017 to 06.03.2017. We have enjoyed our stay in Mirador. Hotel Restaurant is fabulous. Hotel Location is very good .
Response from General Manager on Mar 9, 2017
Thank you Mr. Navarun for your positive comments and sharing your experience with us. I'm glad you were impressed with our location, food, courteous & helpful staff. We ensure you will always be impressed by our warmth, humble and extraordinary services. We value your patronage and look forward to have you soon once again with us. Assuring our impeccable services at all times.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Expensive hotel with basic facilities
The review is more so with the pricing than the facilities. The overall facilities, food and staff are good however for the price, one can actually get a much better deal. The hotel is located in a crowded area hence getting in and out is always a challenge due to heavy traffic.
Response from the mirador on Dec 10, 2016
Thank you for choosing us and appreciate your positive review. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. We will certainly look into your suggestions. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

10/10 Excellent

Hunter, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
The hotel was a welcomed and very pleasant surprise - the rooms comfort and finish exceeded that of the JW and other options. Staff was very helpful and friendly.
Response from the miradir on Dec 10, 2016
Thank you for your appreciative review. It makes us feel good to know that you've carried along a truly amazing and memorable experience. I'm glad you were impressed with our location, food, services, gym and professional team. We ensure you will always be impressed by our professionalism, humble and extraordinary services. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

4/10 Poor

Rency

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was alright. Staff didn't seem to have much knowledge of the system. I paid $118 and was definitely not worth it.
Response from General Manager on Dec 10, 2016
Thank you for choosing us and appreciate your positive review. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. We will certainly look into your suggestions. I certainly look forward to having you soon once again with us. Assuring our impeccable services at all times.

6/10 Okay

Tushar

Liked: Cleanliness, property conditions & facilities, room comfort
convenient
Hotel is good for short stay and is for business. Food is very ordinery and need a lot of improvement in taste, presentation
Response from General Manager on Sep 17, 2016
Please allow me to express my sincerest apologies for the inconvenience you faced . I deeply regret that we fell short in few aspects to provide you with the facilities and services of your taste. It is never in our intention to inconvenience any of our guests. We are the finest and most preferred 4 star designer hotel in Mumbai with the highest positive reviews, loyal and satisfied guests. It was very un-fortunate for such things to happen to you. Your comfort is our priority. I assure to personally look into your comfort to ensure you have a memorable experience with us on your next visit. We value your patronage and look forward to host you soon once again. Assuring our impeccable services at all times.

10/10 Excellent

Kamal Kant, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a Heart
A place where one finds the Human Touch ... A place where the staff understands the needs of guests & attends to it with style. A place where my work place is close & an absolute stay place for me during my next visit.
Response from General Manager on Sep 14, 2016
Thank you for the appreciative review. We are delighted to read your experience during your stay with us. It makes us feel good to see our guests happy and especially to know You’ve had an memorable and impressive stay. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. We look forward to having you soon once again with us. Assuring our impeccable services at all times.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Pathetic front office and food!
Response from General Manager on Sep 14, 2016
“the Mirador hotel” is one of Mumbai’s preferred and finest 4 star designer hotel offering true value , genuine hospitality, service and warmth. I deeply regret that we could not exceed your expectation and fell short to provide you with the facilities and services of your taste. I will certainly speak to our executive chef, Front Office team and make amends to improvise the food quality and service standards. We value your patronage and look forward to have you once again with us. Assuring our impeccable services at all times.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not far from airport
Overall good stay. Good food from restaurant. Staff were helpful overall.
Response from the mirador on Aug 16, 2016
Thank you sir for the appreciative review .We are very delighted to read your praises on our food quality. I must admit we are very popular and highly recommended for our Asian Cuisine, buffets, food festivals, cakes, patisseries, Coffees, coolers, continental food and sizzlers at our multi outlets, “House of Asia”s and “Biskotti”-Cake Cafe. We look forward to having you at the “House of Asia” more often. Assuring our impeccable services at all times.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable. Value for money. Some of the food items on the room service menu weren't that great though and there should be more variety of foos items.
Response from the mirador on Jul 2, 2016
Thank you for the review I deeply regret that we could not exceed your expectation and fell short to provide you with the facilities and services of your taste. I assure to have our executive chef make amends to further improvise the food quality and personally look into your preferences and comfort to ensure you have a memorable experience with us on your next visit. We value your loyalty and look forward to your continued stay. Assuring our impeccable services at all times

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was a really good experience. Staff very friendly and kind
Response from The Mirador on Jun 14, 2016
Appreciate and thank you for the positive review. It gives us great pleasure to see how impressed you were with the excellent service, facilities and friendliness of staff. We value your patronage and look forward to host you soon once again. Assuring our impeccable services at all times.

10/10 Excellent

John, St. Louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport
I stayed at this hotel with a friend for two nights when I first flew to Mumbai for a three week trip. Because we both liked the hotel due to its closeness to the airport and the shuttle service the hotel provides, the helpfulness of the staff, the cleanliness and setup of the room, and the good food, we chose to reserve another room for three more nights at the end of my trip, prior to my departure for my trip home. I would certainly recommend this hotel and would probably return should I travel to Mumbai again in the future.
Response from The Mirador on May 19, 2016
Thank you Mr. John for Staying with us and appreciate your review and suggestions. Truly said, Our location is very convenient and our food quality, service standards, professionalism , ambience and warmth has un- undoubtedly always been the best. We are immensely satisfied to know that you overall enjoyed your stay and experience with us. We look forward to having you soon once again with us. Assuring our impeccable services at all times.