Ratings based on 88 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bay Village,Oh

very close to Ball State so good location

Posted May 18, 2015
Pros: Proximity to Ball State,comfortable room
Cons: Clean but carpeting &bathtub needed refinishing
We went for MAC track meet and enjoyed the convenience of a close hotel to track.
Comment from Hotel Management
May 20, 2015 by Jared, Hotel Management
Thank you for taking time out of your day to let me know how your stay was. I'm happy to hear that we were close to the MAC Track Meet for your family and that you had a comfortable stay. I will talk to the maintenance man about updating some of the carpet or at least cleaning it and the bathtub as well. Hope to see you again in the near future and have a great day!
2 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

cheap.

Posted May 7, 2015
Cons: needs a general update.
other chain hotels in same area are better. Stayed in worse though.
Comment from Hotel Management
May 20, 2015 by Jared, Hotel Management
I'm sorry to hear that you didn't have a good stay with us. I would love to hear more feedback from you on how we could improve as a hotel so we could possibly get a second chance to earn your business. Thank you and hope you have a great rest of your day.
4 out of 5
Recommended
for Everyone
by A verified traveler

A one night stand to see my grandson at Ball State

Posted Feb 16, 2015
Pros: Convenient to University, easy on easy off access to highway.
Service was good, room was clean, comfortable, and quiet.
Comment from Hotel Management
May 5, 2015 by Jared, Hotel Management
Thank you for letting me know how your stay with us was. I'm glad to hear that everything was good, clean and comfortable. We hope to see you more since your grandson is a Cardinal. Thank you again and hope you have a wonderful rest of your day.
4 out of 5
Recommended
for Families
by Johnfrom Jeffersonville In

Ball St visit

Posted Feb 12, 2015 on Hotels.com
Staff was very accommodating in getting us in early. Room was small but very clean.
Comment from Hotel Management
May 5, 2015 by Jared, Hotel Management
I'm happy to hear that my staff was accommodating at getting you in early and that the room you stayed in was very clean. I do apologize about the room being small. I hope that we get to see you again the next time you visit the area. Thank you!
3 out of 5
Recommended
for Business Travelers
by Brian

Posted Jan 23, 2015 on Hotels.com
Comment from Hotel Management
May 5, 2015 by Jared, Hotel Management
Thank you for taking time out of your day to let us know how your stay was. I see that it was 3 stars and hopefully next time you stay we can turn that into 4 or even 5 stars. Hope to see you again soon and have a wonderful day. Thank you.
5 out of 5
Recommended
for Families
by A verified traveler

Ball State

Posted Dec 20, 2014 on Hotels.com
Enjoyed the stay had easy access with friendly staff. Will stay again.
Comment from Hotel Management
May 5, 2015 by Jared, Hotel Management
Thank you so very much for the 5 stars and the nice comments. I'm happy to hear that my staff was very friendly when you were here. They are trained to treat everyone with respect and take good care of our guests. We look forward to having you stay with us again and see you soon. Thank you!
3 out of 5
Recommended
for Business Travelers
by Neilfrom Toronto

Comfort Inn Muncie IN.

Posted Dec 9, 2014 on Hotels.com
Short Business Trip. Hotel was quite average and was a little overpriced compared to other local Hotels. Pool was better than expected.Hotel location was not within walking distance of any restaurants etc.Staff was quite helpfull
Comment from Hotel Management
May 5, 2015 by Jared, Hotel Management
I'm happy to hear that the pool was better than you expected and the my staff was quite helpful. I do apologize about the price. I check rates daily from our competition and look at overall occupancy as well to determine our rates. I hope we see you again next time you visit the area and have a great day. Thank you!
2 out of 5
Recommended
for Families
by Jenniferfrom South Bend, IN

Checking out Ball State in Muncie, IN

Posted Nov 19, 2014 on Hotels.com
The beds were comfortable and the room was clean. We were not impressed with the breakfast. The food was stale and not very good. Even our waffles were bad. (I think the batter was old.) The location was close to Ball State. The pool was very small and didn't look very inviting. We decided not to swim.
Comment from Hotel Management
May 5, 2015 by Jared, Hotel Management
I'm sorry to hear that the breakfast and the pool was not impressive for you. I want you to know that I've taken this action with the breakfast and have talked to my breakfast attendant about keeping the food maintained and making sure everything is in good shape. Please accept my sincere apologizes. I am happy to hear though that the beds were comfortable and the room was clean. We hope to see you again next time you are visiting the area. Thank you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom from illinois

Breakfast issue

Posted Nov 10, 2014
While the hotel was clean and well kept with great staff this is the second time I have stayed and both times the breakfast staff was not great. The breakfast was cold the room was a mess and the breakfast person couldn't be found to replace items that had run out.
Comment from Hotel Management
May 5, 2015 by Jared, Hotel Management
I'm sorry that the breakfast was a mess again for you. I have taken these actions under control and have had a chat with my breakfast attendant at staying in the breakfast area at all times and if needed to leave the area to let the front desk staff know. I'm glad to hear that the hotel was clean and my staff was great. I hope to see you again next time you visit the area. Thank you!
3 out of 5
Recommended
for Personal Event
by A verified travelerfrom Chicago

Decent for the money

Posted Oct 27, 2014 on Hotels.com
Stayed one night here. The room was clean and close to BSU. The only issue was the hallway outside my room had a horrible smell. Everytime we got off the elevator or walked out of our room it smell like bad BO.
Comment from Hotel Management
May 20, 2015 by Jared, Hotel Management
I'm glad to hear that your room was clean during your stay. I know my housekeeping staff works very hard at keeping all rooms clean. I apologize for the odor that occurred during your visit. Please accept my sincere apologizes about that smell. Hope to see you again next time you visit the area and have a wonderful day.