Ratings based on 39 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Diana from Indiana
Great hotel next to Ball State!!Posted Oct 6, 2013
Room WS very clean! Beds were out of this world comfortable.. loved the FIVE pillows on each bed!! Staff WS very friendly! My son and I loved our stay!
for Everyoneby A verified traveler
College town, decent hotelPosted Sep 13, 2013
Cons: Breakfast. Food was ok, but the area seemed cramped and offerings were sparse. I like the bedding, but they need to offer choices of pillow firmness
Location: Don't enter off N Chandam! An idiot designed that intersection. Take N Morrison.
Check in staff was friendly and helpful. The room was CLEAN. I'm picky. I have allergies. Lots of them. Most hotel rooms are dirty. Dirt accumulates at the baseboards, bathroom ceiling vents, bedspreads. Dust in the upholstery. Not so here. The only exception was the upholstered sofa bed. Questionable. Other than that, CLEAN.
Jan 16, 2013 by Manager
Dear Guest, Thank you for taking the time to leave us your feedback for it is the most important tool in making our hotel better. I'm glad that you found your room to be very clean, but I'm sorry that you felt breakfast was cramped. I wanted to let you know that we are about to start a full renovation of our hotel which will expand the breakfast area. We hope you are able to come back and see our brand new space the next time you find yourself in the Muncie area. Sincerely, Aaron H. General Manager
for Business Travelersby Tyson from Cleveland
Fairfield HotelPosted Aug 27, 2013 on Hotels.com
Very pleased with the room and the location was near all the local food chains. The Fairfield hotel is a place that would recommend to anyone that is visiting the university or family.
for Everyoneby happy whistler from TENN
FIT OUR NEEDS VERY WELLPosted Aug 8, 2013
Cons: I would enlarge the size of the bathrooms. Ours was so small you had to LEAVE the room to CHANGE your MIND!
The hotel staff was very friendly. Our room was adequate, but the bathroom was too small. The beds were comfortable, and the breakfast was good. They only had two (2) handicap parking spaces, so when we returned that evening, we had to park across the parking lot and walk into the hotel. One of the cars did not have a handicap placard, so I informed the person at the desk, and went to my room.
for Personal Eventby A verified traveler
Hotel plumbing needs to be updatedPosted Aug 6, 2013 on Hotels.com
Check in and check out were very fast. Staff was friendly. We stayed 2 nights. There appeared to be only 1 person working the night shift. On 2nd night, our toilet began to overflow, with normal use of the toilet. No one stuffed extra toilet paper in the toilet, or anything else. I called the front desk to report the overflow. The young lady at the front desk told me to come get a plunger. I've never been told to come get a plunger from the front desk at a hotel before, so that was a different experience for me. But, I went to get the plunger anyway. By the time I made it back to our room, water was gushing out of the toilet, severely. My husband said clearly a plunger won't help. The carpet was soaked. My husband took the plunger back to the front desk, and when he came back to the room he said we were being moved to a different room. On our way to room #2, the young lady at the front desk was leaving someone else's room with a plunger in her hand! The plumbing in the entire hotel obviously needs to be updated. At least one other reviewer wrote about an overflowing toilet as well. We generally stay at Marriott properties around the country because of the quality of the properties, but this particular property is in desperate need of a complete overhaul. We won't be staying in any other Fairfield Inns anytime soon.
Jan 19, 2013 by Manager
Dear Guest, Thank you for your review of the Fairfield Inn Muncie. Please accept my apology for the problems you had with the toilet in your room. I have reviewed your comments with my maintenance team and they have resolved the problem. Once again I'm very sorry that this happened to you and I hope that if you find yourself in the area again you will give us a second chance. Sincerely, Aaron H. General Manager
Recommendedby Michele from Columbus
Good location and very cleanPosted Jul 24, 2013 on Hotels.com
We choose this hotel because it is so close to Ball State. The hotel is in good condition and our room was very clean. We used the indoor pool. It was clean also. The breakfast was good. They offered everything from waffles you make yourself to toasted bagels to fruit and cereal. We would definitely stay here again. The front desk staff was friendly and helpful.
Recommendedby g from Indianapolis
next best thingPosted Jul 23, 2013 on Hotels.com
Booked Fairfield because Hampton Inn was full. It was the next best thing--2nd best hotel in Muncie.
for Everyoneby A verified traveler
Nice hotel close to Ball State campus.Posted Jun 26, 2013
Pros: It is convenient to the Ball State campus.
The staff was very helpful in finding directions to local restaurants and sites and was very accommodating.
for Personal Eventby A verified traveler from Valparaiso
Campus visitPosted Jun 26, 2013 on Hotels.com
The hotel was very nice and clean and the staff was very friendly and helpful. I will definitely stay there again when I am back that in that location.
for Overnight Stay Before Destinationby Rebecca from West Chester, OH
Great place to stay near Ball StatePosted Jun 13, 2013 on Hotels.com
We stayed the night before Freshman Orientation and were very pleased with everything. Room was clean, beds were comfortable, and the breakfast was more than your average free breakfast usually found at hotels. We recommended this hotel to other parents we met during orientation.