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Reviews of Hampton Inn & Suites Muncie

2.5 out of 5
Hampton Inn & Suites Muncie
4220 W Bethel Ave, Muncie, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 392 out of 750 reviews" "
Rating 8 - Good. 251 out of 750 reviews" "
Rating 6 - Okay. 55 out of 750 reviews" "
Rating 4 - Poor. 31 out of 750 reviews" "
Rating 2 - Terrible. 21 out of 750 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Balazs

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The food is inedible. We paid over $300 per/night; at that price, it ought to be top-notch--or the hotel should charge reasonable prices for accommodations.
Stayed 2 nights in Apr 2024

2/10 Terrible

Ryan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The two queen room says it sleeps 5 (and we booked with 5 of us individually listed) but when we checked in there was not a reasonable way for 5 of us to sleep in there. The front desk staff said they couldn't put a rollaway in the room because it was a fire hazard. We didn't bring a blow up mattress, and there was no couch. I asked how they expected 5 people to sleep in the room and there was no real answer...I guess 3 people in a Queen size bed is their plan...Or maybe someone just sleeping on the floor? We ultimately had to check out about an hour after we checked in, were on the hook for the full payment, and had to drive back home to Kentucky. A disappointing situation.
Stayed 1 night in Apr 2024
Response from Laura on Apr 9, 2024
Dear Guest,I am so sorry to hear about your experience at our property. 5 is noted on our Queen/Queen rooms as that is the maximum capacity for the space. Our description for the room though is 2 Queen/Queen beds. I apologize if this was misleading. We hope you choose to give our property another chance in the future.

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Chelsea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a little party for my son’s birthday and it was spacious enough. We had a great stay
Stayed 1 night in Mar 2024
Response from Hampton Inn on Mar 5, 2024
We're glad you enjoyed your stay!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, especially Tatum, were very helpful.
Stayed 2 nights in Mar 2024
Response from Hampton Inn on Mar 5, 2024
Thank you for your review. We're glad you enjoyed your stay with us.

8/10 Good

Cleve, Bolingbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hampton Inn on Mar 5, 2024
Thank you for your feedback!

10/10 Excellent

Susan

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Hampton Inn on Mar 5, 2024
Thank you for the review!

8/10 Good

Annitta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sausage graby had a hair in it. I was the 3rd person to breakfast. The hair belonged to the kitchen staff. They dumped it immediately.
Stayed 1 night in Jan 2024
Response from Hampton Inn on Mar 5, 2024
Thank you for letting us know and for your review!

10/10 Excellent

Matt

Stayed 1 night in Dec 2023
Response from Hampton Inn on Mar 5, 2024
Thank you for your review!

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from owner on Jan 9, 2024
Dear Christopher thank you for staying with us. We are sorry to hear your stay wasn't what you expected and we would like to know more about your stay that way we can improve your future stays.

10/10 Excellent

Joy

Stayed 2 nights in Nov 2023
Response from owner on Jan 9, 2024
Dear Joy thank you for staying with us and we are happy to know that your stay was what you expected and a perfect 10.

4/10 Poor

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from owner on Jan 9, 2024
Dear Robert thank you for staying with us and we are sorry to hear your stay wasn't what you expected we would like to hear more about your stay to see what we could improve in the future.

10/10 Excellent

autumn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Place was great all the staff was so friendly we flew in from Florida for my mom funeral so we had 14 family members. The hotel gave all of us a sorry for your lost card it was very nice of them. The rooms was great clean. Breakfast was great. I would recommend this hotel to everyone.
Stayed 3 nights in Nov 2023
Response from owner on Jan 9, 2024
Dear Autumm thank you for staying with us we are sorry to hear about your mother and we are glad to know our team was there for you in your time of need. We look forward to seeing you in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from owner on Jan 9, 2024
Dear Elizabeth thank you for staying with us and we are glad to know your stay was a perfect score.

10/10 Excellent

JENNIFER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 2 nights in Nov 2023
Response from owner on Jan 9, 2024
Dear Jennifer thank you for staying with us and we are glad to know you loved our remodel.

10/10 Excellent

Howard

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I thought the stag was very helpful.
Stayed 1 night in Nov 2023
Response from owner on Jan 9, 2024
Dear Howard thank you for staying with us we are glad we were able to make your stay a 5 star stay.

10/10 Excellent

sharice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Hampton Inn Muncie. The renovated rooms are really comfortable
Stayed 3 nights in Oct 2023
Response from Owner on Nov 8, 2023
Dear Sharice, thank you for staying with us and giving us a perfect score. We are glad we met your expectations.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on Nov 8, 2023
Dear Brittany, thank you for staying with us and we are pleased to know your stay was a 10 out of 10. We strive for the best.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our needs
It was just a quick overnight stay. We were in town to attend a college preview day at Ball State University. Very conveniently located. Very clean, very friendly staff, good breakfast. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Owner on Nov 8, 2023
Dear Melissa, thank you for staying with us and we are pleased to know your stay was 10 out of 10. We would love to see you again in the future.

10/10 Excellent

REBECCA

Traveled with pets
The staff were very friendly and welcoming
Stayed 2 nights in Oct 2023
Response from Owner on Nov 8, 2023
Dear Rebecca, thank you for staying with us and we are pleased to know your stay was 5 out of 5 and we look forward to your future stays.

10/10 Excellent

Gwynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was much improved from my last stay. I was surprised that my coffee supply was not replenished on my second day. Not enough, though, that I did not request more from the desk, which I am sure I could have.
Stayed 2 nights in Oct 2023
Response from Owner on Nov 8, 2023
Dear Gwynne, thank you for staying with us and we are pleased to know your stay was 5 out of 5 and we will continue to improve in all ways possible.

10/10 Excellent

DeAndria

Traveled with family and small children, Traveled with family
The pictures do this hotel no justice. I absolutely loved it. I will be back!
Stayed 1 night in Oct 2023
Response from Owner on Oct 25, 2023
Dear DeAndria, thank you for staying at our hotel and we are happy to know that you enjoyed your stay.

10/10 Excellent

Julie A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from owner on Oct 25, 2023
Dear Julie, thank you for staying with us. We are happy to know you enjoyed your stay and everything was a great experience for you.

10/10 Excellent

Ruth

Stayed 1 night in Oct 2023
Response from Owner on Oct 25, 2023
Dear Ruth, thank you for staying with us and we are pleased to know your stay was a 10/10 thank you

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean facilities! Every staff member I encountered was extremely friendly and helpful!
Stayed 3 nights in Sep 2023
Response from owner on Oct 25, 2023
Dear John thank you for staying with us and we are happy that everything was up to your standards.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from owner on Oct 25, 2023
Dear David, thank you for staying with us and we are glad you enjoyed your stay.

10/10 Excellent

Jackie

Stayed 2 nights in Aug 2023
Response from Owner on Nov 8, 2023
Dear Jackie, thank you for staying with us and we appreciate your 5 out of 5 rating.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Nice staff.
Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I walked up to the front desk and gave my name, I was told rather abruptly that they didn’t have a reservation for me. I double checked my reservation and let her know that I had made it through Expedia. It was still told there was no reservation for me. I then asked her to check the confirmation number and was told it probably wouldn’t be under that. Luckily she did find my reservation with the number. No apology or acknowledgment of her error.
Stayed 1 night in Aug 2023
Response from Laura, GM on Aug 9, 2023
Dear Jennifer,I am so sorry to hear about your experience at our property. We will review this error with the team immediately as a training opportunity. We value you as our guest and hope you will give us another chance to serve you as our guest in the future.

2/10 Terrible

Crystal

Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly Renovated!
We have previously stayed at the Hampton Inn several years ago and were unhappy with it as the interior was very dated and worn. It made for only a mediocre stay. We decided to stay again recently. The place is newly renovated making it much better. Our room was spacious and comfortable. My only complaint was with the shower—the handle on the shower door stuck out so far inside the shower that it made the shower quite narrow. Breakfast was mediocre, but you don’t get gourmet for free. Otherwise, we were happy with our stay and will likely return to this hotel.
Stayed 2 nights in Jul 2023
Response from Hampton Staff on Aug 2, 2023
Hello Lisa, Thank you for the feedback! We are glad you gave us another chance and we were able to impress you. We look forward to serving you again.

2/10 Terrible

jeff

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Worst room possible. Next to an outside door that was slammed continuously and so loudly I could feel it. Construction on the door right across the hall at 10:00 pm. Unbelievable
Stayed 6 nights in Jul 2023
Response from Hampton Staff on Aug 2, 2023
Hello Jeff, we are saddened to hear about the quality of your stay. We work hard to ensure quality experiences for our guests. If you choose to stay with us again, we will work to make you stay more enjoyable.

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Very nice and welcoming. Room was clean and hotel was quiet and relaxing. Only draw back was the area seems older and need of repairs on otherbusinesses around and there is clearly construction happening to this property so not any fault just wasnt as appealing outside as inside. I am sure once construction is complete the outside feel will match the inside. Over all we had a great experience.
Stayed 1 night in Jul 2023
Response from Hampton Staff on Aug 2, 2023
Hello Bree - Thank you for the positive feedback. We are glad that our hotel made for a comfortable stay. Good to hear that our staff helped ensure a great experience. We hope you get the chance to stay with us again.

4/10 Poor

Jackie

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Hampton Staff on Aug 2, 2023
Your feedback is appreciated!

2/10 Terrible

Holly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They are remodeling and it’s a mess. Then they charged me for the room after I already paid for it through Expedia. Pretty sure I won’t see that money again. Just very upset with the whole thing.
Stayed 1 night in Jun 2023
Response from Hampton Staff on Aug 2, 2023
Hi Holly - We are sorry to hear about your experience. Our remodelling is almost complete so we can get our hotel back to how it was. Again, we are sorry about the double charge. Have Expedia reach out to us so we can try to appease the whole situation!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor comfort
Worst Hampton Inn. Staff was was fine. The bed was awful. That’s the main reason why I choose Hampton is for their comfort and it was not there.
Stayed 1 night in Jun 2023
Response from Hampton Staff on Aug 2, 2023
We are sad to hear about the quality of your stay. We hope to get the chance to make it up in the future. Thank you for your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was double billed for my stay and was not refunded until a later date Was also locked out of the hotel when we arrived late due to a flat tire...was outside the lobby for 10 min until someone came to let us in
Stayed 1 night in May 2023

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our only issue was a strong odor on bathroom
Stayed 1 night in Apr 2023
Response from Elizabeth Russell on May 24, 2023
Hi Ken- Thanks for you're feedback about you're say with us. We're apologize you had to experience that when you were here. We look forward to having you as a guest in the future.

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Elizabeth Russell on May 24, 2023
Thank you for your feedback.

8/10 Good

Kent

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Construction
Stayed 2 nights in Mar 2023

4/10 Poor

Lindsay

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This property was under maintenance and construction, but it was not disturbing to our stay. What was is the room we were given, which shouldn’t be given to anyone in its state. We killed several ants in one of our beds, the pipe would pull out of the wall about 6 inches whenever you would turn on the shower, the tub would not drain and fill it with water. When you showered, there was mold and peeling wallpaper in the bathroom, bathroom door will not stay open in would slowly come back open and hit you if you stood in front of the mirror for any amount of time, you could not shut the shower curtain, as the rod was falling out of the wall on both sides as well. We did not complain, as we were only there to sleep, but let the staff know upon check out about the situation. They wanted to discount or comp us for our stay due to the issues, but we’re told “nothing that we can do since you booked through a third-party“. We will definitely keep this in mind for future bookings
Stayed 2 nights in Mar 2023

6/10 Okay

homer

Traveled with family
Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Mar 2023

10/10 Excellent

Ellen

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, especially Tatum. The location is also good for me.
Stayed 2 nights in Mar 2023

10/10 Excellent

Richard

Stayed 2 nights in Feb 2023

4/10 Poor

Ellyssa

Traveled with group
Disliked: Amenities, property conditions & facilities
Pool was closed. Hotel under reconstruction and did not make that known.
Stayed 1 night in Jan 2023
Response from JW on Feb 1, 2023
I'm sorry that you came during renovations. Please give us another chance once all of the improvements have been finished!

4/10 Poor

Ruth

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
THEY WERE UNDER GOING A LARGE RECONSTRUCTION, NOT NOTED ON WEBSITE, LAME
Stayed 1 night in Jan 2023
Response from JW on Feb 1, 2023
I'm sorry that you came during renovations. Please give us another chance once all of the improvements have been finished!

4/10 Poor

Christopher

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Under construction and the pool is closed would have been nice to know before I booked the kids are very disappointed. Should post that the pool is closed
Stayed 1 night in Jan 2023